Security Services A Workbook to record your training and personal development

Transcription

1 Security Services A Workbook to record your training and personal development

2 Health Facilities Scotland 2011 You can copy or reproduce the information in this document for use within NHSScotland and for non-commercial educational purposes. Use of this document for commercial purposes is permitted only with the written permission of HFS. First published Summer 2011 by NHS National Services Scotland Health Facilities Scotland 3rd Floor Meridian Court 5 Cadogan Street Glasgow G2 6QE Tel: nss.hfsenquiries@nhs.net In partnership with NHS Education for Scotland Thistle House Office 91 Haymarket Terrace Edinburgh EH12 5HD Coordinated by the Security Services Advisory Group, Health Facilities Scotland Health Facilities Scotland consents to the photocopying, electronic reproduction by uploading or downloading from websites, or other copying of this document for the purpose of implementation within NHSScotland. Permission for use of photography should be sought from Health Facilities Scotland.

3 Contents About this Workbook 2 Why this Workbook for Security Services staff? 3 How to use this Workbook 4 Before you start 4 Completing Part A of the Workbook 5 How this Workbook links with the Healthcare Support Worker Induction Standards 6 Completing Part B of the Workbook 8 Continuing your development 8 Part A. Recording knowledge and skills Security knowledge and skills Personal hygiene Access control Incident response Escorting people Handling property Conflict resolution Driving a vehicle Health and Safety and maintaining the environment Waste management Manual handling Dealing with hazards and incidents Dealing with substances hazardous to health Personal security Providing a high quality service Meeting the expectations of service users Communication and confidentiality 38 Part B. Additional and completion information 43 The Chain of Infection 44 Standard Infection Control Precautions (SICPs) 45 Other areas of education and training 46 Statement of completion 46 Continuing your development 46 Security Services Workbook 1

4 About this Workbook This Workbook is not a training course but it does provide you and your supervisor with a structured approach to assessing, developing and demonstrating your capabilities and can form part of your Knowledge and Skills Framework (KSF), Personal Development Plan (PDP) and Professional Development Review (PDR). New staff should aim to complete the Workbook in 3-9 months from the start date. More experienced staff should be able to complete the Workbook within 3-6 months. This is your Workbook for you to record and demonstrate your capability to carry out your role in the Security Services team. There are spaces in which you or your supervisor can write down notes and answers to questions. You can begin by filling in your details and describing your role. You Name:... Organisation:... Department:... Date Workbook commenced:... Your role You can use the space below to describe the main duties of your job. It might also be useful to make some notes about aspects of your role that you enjoy, those that you don t enjoy and those that you find difficult. Main duties: Aspects which are difficult: Best aspects of the work: Aspects I do not enjoy: 2 Security Services Workbook

5 Why this Workbook for Security Services staff? A high quality Security Service is an important part of healthcare and can make a big difference to a patient s experience of NHSScotland. To play your part in that service you need to ensure your knowledge and skills are up to date, along with your health and safety and other skills. This requires training and regular updates about new practices, techniques or equipment. As a member of Security Services staff in NHSScotland, you have an important role to play in reducing Healthcare Associated Infections (HAIs) and this Workbook can help you to do this. By ensuring that all Security Services staff can demonstrate the same knowledge and skills, to the same minimum standard, then colleagues and patients can feel confident in the quality of the service that you provide. This Workbook describes the knowledge and skills that all Security Services staff should possess in order to properly carry out their role. The completed Workbook also provides evidence which can be used in KSF PDP and PDR processes. By completing this Workbook, you will be demonstrating your knowledge and abilities and the contribution you make to Security Services, helping patients and others to feel confident that they are being cared for in a safe, healthy and nurturing environment. It also allows you to log your knowledge of the Chain of Infection and the role that you have in reducing the spread of HAIs. Security Services Workbook 3

6 How to use this Workbook Your supervisor will help you to work through this book and identify areas in which you require further training. We use the word supervisor here to describe the person who will support and monitor your use of the Workbook. This person may or may not be your supervisor. Before you start Make sure that you have the KSF outline for your post. Your supervisor will discuss with you how the questions and tasks in the Workbook relate to the KSF levels/dimensions in the KSF outline. Look through Part A and Part B of the Workbook. Part A contains the questions you need to answer and the tasks you are required to complete to demonstrate you have the appropriate range of knowledge and skills. Part B has sections for you to make notes about some of your learning. It also contains guidance on what to do once you have completed the Workbook. Discuss with your supervisor how you will complete the Workbook. Consider the training you have already received. This could include induction training when joining your organisation, any courses you have attended, learning manufacturers instructions for using machinery and any other types of training. Use the questions below to make some notes about what you know already. Your supervisor will help you to decide how this applies to the knowledge and skills outlined in this Workbook. There may be some boxes that you can tick already. You should speak with your supervisor about how to record this information for your KSF Review. You might record it on e-ksf or using documents prepared by your NHS Board. What training courses have you attended? In the past year In the past five years What qualifications do you have that relate to your role (e.g. SVQ)? 4 Security Services Workbook

7 Completing Part A of the Workbook Once you have identified which knowledge and skills you still need to demonstrate, your supervisor will observe you as you go about your normal work. The tasks in this Workbook can be assessed in any order. When your supervisor is happy that you have shown the required level of skill, they will record this by signing their initials against the task. Tasks marked with the icon are practical tasks. This means that your supervisor will observe you carrying out the tasks in the workplace. Other tasks ask you to answer questions verbally and you will see the icon and a space where you can make notes. The questions may ask you to: State or Identify (e.g. State the procedure for reporting damaged/broken equipment in your area) In these questions, you need to give statements of fact. You can make notes to help you in the space where the icon appears. Describe (e.g. Describe procedures for issuing and receipt of keys) Here, you should give comprehensive description of a procedure or process. You will need to provide enough detail to show your supervisor that you know exactly how to carry out the task. Again, use the space where the icon appears to make notes. Explain (e.g. Explain why it is important to wear your ID badge whilst on duty) These questions ask you to give examples of things you do and give the reasons why you do them in this way. You can use the space where the icon appears to make notes of your answers. Some tasks may not always be appropriate within your role and your supervisor can write not applicable if that is the case. Once you have completed the tasks and questions to an appropriate level, your supervisor will initial the achieved box in your Workbook. When you have completed a section in the Workbook, this too will be signed off by your supervisor. In cases where you may need further support to develop a skill before it can be signed off, your supervisor can record that you are progressing towards reaching the required skill level. If you do not feel confident in a particular area, you should seek advice from your supervisor. It may be that you have not had access to sufficient training or that your working environment does not allow you to demonstrate your knowledge and skills for other reasons. It is important to complete this Workbook and therefore important to identify any difficulties you may be having. Security Services Workbook 5

8 How this Workbook links with the Healthcare Support Worker Induction Standards As a member of the Security Services team, you belong to the group of NHSScotland staff known as healthcare support workers. All healthcare support workers have important roles in ensuring the delivery of safe, high-quality services to patients and other service users. In December 2010, the Scottish Government introduced mandatory induction standards to ensure that all new healthcare support workers joining NHSScotland meet minimum standards to protect the public. If you started your role as a healthcare support worker after December 2010, you must complete the Healthcare Support Worker (HCSW) Workbook to demonstrate that you have the knowledge and skills needed to meet the standards. In addition, all healthcare support workers are expected to abide by the HCSW Code of Conduct. By meeting the mandatory induction standards and abiding by the Code of Conduct, healthcare support workers demonstrate their commitment to protecting all those who use the services of NHSScotland. How does this Workbook link with the HCSW Workbook? If you started your role as a healthcare support worker in the Security Services team after December 2010, you should normally complete the HCSW Workbook within 3 months of starting work. We suggest you complete this before you begin the Security Services Workbook. By completing the HCSW Workbook, you will have answered some of the questions and tasks in this Security Services workbook. This means that you do not have to do them again. 6 Security Services Workbook

9 The following table shows how the questions in this workbook link with the questions in the HCSW Workbook. If you have answered this question in the HCSW Workbook then you have already answered this question in the Security Services Workbook and and For more information about the HCSW Induction Standards and Code of Conduct, visit the Healthcare Support Worker Toolkit. Security Services Workbook 7

10 Completing Part B of the Workbook Part B allows you to log your knowledge of the Chain of Infection. Bacteria have to take a number of steps along the chain for an infection to be passed on. There are many ways which you can break the chain or stop infection. As you complete the sections of this Workbook, and associated training programmes, you will see how your role gives you the necessary capabilities to break this chain, namely to: prevent contamination prevent transmission of infection destroy bacteria that are present. You can record examples of how you can help to break the Chain of Infection in Part B of the Workbook. Other areas of education and training This section of the Workbook relates closely to KSF Core Dimension 2 (Personal & People Development) Level 1. You should discuss the additional learning needs with your supervisor and make a note of these in the KSF documents provided by your NHS Board, or in your e-ksf record. Statement of completion When all of the sections have been signed you will have completed the Workbook and your supervisor will sign the Statement of completion to record your achievement. Use this in your PDP to demonstrate that you have achieved the recognised standards of a member of the Security Services team. Continuing your development Completion of the Workbook does not mark the end of your learning. This section of the Workbook provides some information and guidance on the next steps you might wish to pursue regarding learning and development. 8 Security Services Workbook

11 Part A. Recording knowledge and skills

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13 Part A: Recording knowledge and skills In this part of the Workbook, you are asked to record what you know and can do in a number of important areas of your work. For some questions, you will be observed doing tasks in the workplace. These questions are marked with the icon. Your supervisor will observe these tasks. All other questions will be marked with the icon where you can make notes in the space provided. When you have completed the questions and tasks satisfactorily, your supervisor or supervisor will sign the box at the end of each section. Some text items have been reproduced from the HCSW Workbook ( NES 2010) published by NHS Education for Scotland and are reproduced here with the permission of NES. 1. Security knowledge and skills 1.1 Personal hygiene 1.2 Access control 1.3 Incident response 1.4 Escorting people 1.5 Handling property 1.6 Conflict resolution 1.7 Driving a vehicle 2. Health and Safety and maintaining the environment 2.1 Waste management 2.2 Manual handling 2.3 Dealing with hazards and incidents 2.4 Dealing with substances hazardous to health 2.5 Personal security 3. Providing a high quality service 3.1 Meeting the expectations of service users 3.2 Communication and confidentiality Security Services Workbook 11

14 1. Security knowledge and skills Security Services staff play a vital role in ensuring that patients, staff and visitors are safe. Duties that you carry out as a member of the Security Services can help patients and others to feel confident that they are being cared for in a professional manner within a safe and clean environment. 1.1 Personal hygiene Good infection control starts with your own knowledge of, and attitude towards, personal hygiene. You can: Give some examples of good personal hygiene and correct dress code. Explain how these aid the prevention and control of infection. Achieved Demonstrate effective hand-washing technique Explain why it is essential to report relevant personal illness e.g. vomiting, diarrhoea, other infections, to assist in the prevention and control of infection Describe the procedures for reporting personal illnesses which are likely to be infectious Describe the procedure for laundering work clothes/uniform. 12 Security Services Workbook

15 1.1.6 Wear correct uniform for your role to ensure compliance with your organisation s uniform policy. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 13

16 1.2 Access control You can: Achieved ID badges Describe the application and authorisation procedure for issuing ID badges Describe the procedure for issuing an ID badge (including programming of proximity card readers if applicable). Key management Describe procedures for issuing and receipt of keys Describe the procedures for reporting missing/lost keys Describe your local lock-down/unlock procedures. 14 Security Services Workbook

17 Barriers and doors Describe your local access control procedures for barriers under normal circumstances Describe access control procedures for barriers in the case of an emergency Describe procedures for reporting faulty barriers. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 15

18 1.3 Incident response Security Services are involved in responding to numerous emergency procedures where they may be expected to work individually or as part of a wider team with other disciplines. Incidents may take many forms and you must follow local procedures when an incident occurs. You can: Achieved Describe how you might receive notification of a fire alarm Describe what you should do if the following emergencies occur in your workplace: 1. a fire 2. a security alert 3. a serious accident in your work area 4. a minor accident, where someone needs first aid Give examples of suspicious behaviour and appropriate responses Describe a suspicious package and your immediate actions upon discovering one. 16 Security Services Workbook

19 1.3.5 Give as many examples as you can of a security breach Describe local procedures that you should follow in the event of three types of security breach Give two examples of a likely threat Describe local procedures that you should follow in the event of each type of threat Give two examples of a major incident Describe local procedures that you should follow in the event of each type of major incident. Security Services Workbook 17

20 Describe local procedures that you should follow in the event of a patient being reported missing Choose one of the situations you have described in or Describe who you would communicate with and the methods you would use to communicate with them to resolve the situation Describe the limits of your role with respect to dealing with an incident and the point at which you should involve others such as supervisor, management, police or other agencies. CCTV Describe the procedure for reviewing and downloading images captured by CCTV (for evidential purposes in court proceedings). If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date: Security Services Workbook

21 1.4 Escorting people 1.4 You can: Achieved Describe up to three examples of circumstances in which you could be asked to undertake escort duties Describe how you would undertake those duties, including ensuring the comfort and dignity of those you are escorting. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 19

22 1.5 Handling property You can: Achieved Describe when you might be asked to handle property Describe the correct procedures for handling found property. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date: Security Services Workbook

23 1.6 Conflict resolution You can: Achieved De-escalation Define the term de-escalation and explain its importance Describe up to three potential causes of aggression as examples of situations where you might need to use de-escalation techniques Describe methods that you use to help de-escalate a potentially violent situation in accordance with your local policy Describe recording procedures to be followed after de-escalating a situation. Breakaway Define the term breakaway and explain its importance. Security Services Workbook 21

24 1.6.6 Describe a situation in which you might need to use breakaway techniques Describe an appropriate breakaway technique and how you should use it in accordance with your local policy. Control and restraint Define the term restraint and explain its importance Work in a way that ensures the use of approved restraint techniques Describe up to three examples of situations where you might need to control a person State what authority you have to control and restrain a person. 22 Security Services Workbook

25 Describe the limits of your role regarding the powers you have to search a person s belongings Describe the safety considerations regarding a patient s physical and psychological welfare when restraint is being used Work in a way that ensures compliance with current legislation and promotes best practice with regard to conflict resolution Describe recording procedures to be followed after incidents described above. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 23

26 1.7 Driving a vehicle Your role may include driving a vehicle. If so, there are legal and organisational requirements that you must adhere to. You can: Achieved Describe your local transport policy and site-specific traffic regulations Describe the documentation required to ensure that you are qualified to operate relevant vehicles Describe the procedures for reporting updates likely to change your ability to drive State your responsibilities for checking that the vehicle is fit for the purpose (mechanical, cleanliness, etc.) prior to use Describe the procedures for reporting incidents with, damage to, or faults with the vehicle. 24 Security Services Workbook

27 Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 25

28 2. Health and Safety and maintaining the environment Compliance with Health and Safety legislation is a statutory requirement. Both the employer and employee have the responsibility to ensure a safe working environment for patients, staff and visitors. Guidance is available from specialised advisors covering specific areas such as infection control, Health and Safety, waste, and fire. Situations that endanger you, your colleagues and patients are hazards and may lead to accidents, incidents, adverse events or near misses. There are hazards involved in activities undertaken in all types of environments. At work risk assessments are undertaken to identify hazards, implement safe systems of work to reduce or eliminate the likelihood of incidents occurring. Part of your role is to ensure the safety of yourself, patients and colleagues by following correct procedures. This section allows you to record that you have completed this training or have the information and key skills you need. 2.1 Waste management Waste is generated in many forms and many of them have the potential to harm staff and patients unless dealt with correctly. The spread of infection through contamination and injury caused by sharp equipment (e.g. needles or broken glass) is an example of a hazard that you should be aware of. You can: Give examples of the types of waste you need to dispose of in your job. Describe the procedures you need to follow when disposing of the waste, and explain why these procedures are important. Achieved Explain the importance of complying with waste policies and procedures Demonstrate the procedures for safe handling, storage and disposal of different types of waste you mentioned in Security Services Workbook

29 2.1.4 Describe what you should do after handling any type of waste to prevent the risk of contamination Describe the procedure that should be followed in the event of a spillage of waste. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 27

30 2.2 Manual handling Many days are lost each year due to pain, strain or injuries to the back. Nearly all jobs involve some form of manual handling which includes lifting, lowering, pulling, pushing and carrying a range of objects. Use of poor techniques to move materials is the most common cause of injury at work. Manual handling is covered by the Manual Handling Operations Regulations 1992, which seek to prevent injury not only to the back, but to any part of the body. You can: Give three different examples of manual handling tasks you carry out in your area of work and explain how you do them safely. Achieved Explain how to report incidents involving manual handling, including near misses, and why this is important Explain what the key action principles of safer handling are Demonstrate how to lift or transfer an object or patient using the correct manual handling procedures Work in a way that ensures compliance with current legislation and promotes best practice with regard to manual handling. 28 Security Services Workbook

31 Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 29

32 2.3 Dealing with hazards and incidents Although there are procedures that minimise the risk of incidents or near misses occurring in the work place, part of your role is to be able to recognise an incident, or something that might cause one, and to know how to deal with it correctly. One of the most important tools in managing Health and Safety is risk assessment, the purpose of which is to determine and implement the control measures necessary to eliminate or reduce the risks associated with identified hazards. There are four stages to risk assessment hazard identification, risk evaluation, the determination of control measures and the monitoring the effectiveness of the assessment. You can: Identify those who can give advice regarding Health and Safety in your local area. Achieved Describe three ways of minimising hazards in your work area Describe local procedures for reporting accidents, near misses or potential hazards State the procedure for reporting damaged/broken equipment in your area. 30 Security Services Workbook

33 2.3.5 Work in a way that minimises the risks to health and safety in the workplace. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 31

34 2.4 Dealing with substances hazardous to health During the course of your work, you may come into contact with substances hazardous to health. These can be harmful to you and those around you if they are not used and disposed of correctly. The Control of Substances Hazardous to Health (COSHH) regulations must be adhered to in order to minimise the risks posed. You can: Achieved State the types of hazardous substances you may use in your work area Describe the precautions you should take when using the substances listed in Describe the Personal Protective Equipment (PPE) you should wear when using the substances listed in Explain why PPE is necessary in each example Explain why it is good practice to wash your hands before and after using some types of PPE Use cleaning substances correctly in accordance with manufacturers instructions and/or workplace policies. 32 Security Services Workbook

35 2.4.6 Identify the person to whom you should report when the correct PPE is not available. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 33

36 2.5 Personal security You should be aware of procedures that are in place to protect you and others. All NHSScotland staff have a responsibility to ensure a safe and secure environment. You can: Describe your responsibilities and those of your supervisor regarding your personal security at work. Achieved Describe your responsibilities regarding the security of your work environment Explain why it is important to wear the correct uniform and your ID badge whilst on duty Identify situations in which you might meet violent or aggressive behaviour and describe how you should respond Describe the actions you would take if you were concerned about your personal security or the security of your work environment. 34 Security Services Workbook

37 Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 35

38 3. Providing a high quality service Your work will bring you into regular contact with a wide range of people. The way in which you deal with people around you can make a big difference to the service you provide. Acting in a professional and responsible manner will help to instil confidence into those around you. Presenting a good image of yourself, the Security Services team and your organisation, knowing how to communicate with different people and understanding when you should seek help are important aspects of your role. 3.1 Meeting the expectations of service users Patients, staff, visitors and other service users may have different expectations of the Security Services staff being aware of, and responding to these differences will help you to provide a high quality service. You can: Achieved You have a duty to work in ways which respects other people s beliefs and preferences. Describe at least 3 examples of how you do this in your work role Present a positive image of yourself and the service Explain why a patient s behaviour might be affected by their condition or medication Explain how you would deal with a query, request or complaint from a member of the public, a patient or a colleague. 36 Security Services Workbook

39 3.1.5 Give an example of behaviour which discriminates against others. Describe the action you should take if another member of staff acted in this way. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 37

40 3.2 Communication and confidentiality NHSScotland staff should communicate and work together in a professional and productive manor. It is important to know what is expected of you, when to seek help from your colleagues and what type of information should be passed on to those that need to know. In your role you will have access to sensitive and confidential information. It is important to recognise this and be aware of your responsibilities in maintaining confidentiality. You can: Give examples of the different groups of people you come into contact with in your role, and describe how your role relates to each group. Achieved Explain how you communicate effectively with people from each of the groups you have mentioned in You should think about the forms of communication you use and how your style of communication might change from case to case Choose an example from your work of a time when you have had to deal with a communication problem with someone from one of the groups you have mentioned in Describe in detail what you did to overcome the problem, and how successful you were Give an example of information that should be passed onto your supervisor. 38 Security Services Workbook

41 3.2.5 Give at least three examples of where you need the advice or permission of your supervisor or colleagues before taking action. Explain why you need this permission/advice Give up to three examples of information that you should not pass on to others and explain why this is important. Completed If any of these are examples of how you can break the Chain of Infection, you could add these to the table in Part B of this Workbook. Signed:... Date:... Security Services Workbook 39

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43 Part B. Additional and completion information

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45 Part B: Additional and completion information In this section of the Workbook, you can record additional information that is important in your role as a member of the Security Services team. This includes information about: how you can break the Chain of Infection your own training needs and your completion of training. In addition, this section contains the Statement of completion that your supervisor or supervisor will sign once you have completed the Workbook. Security Services Workbook 43

46 The Chain of Infection Knowledge of the Chain of Infection is central to understanding the link between Security Services and cleanliness and in particular hand hygiene in the prevention and control of infection. The Chain of Infection describes the movement of an infection from one person to another. The first link in the chain is the germ, or the infectious agent. This is what causes the infection and it lives in or on the infected person. The final link in the chain is the germ infecting another person sometimes called the susceptible host. This is most likely to be a patient, visitor or colleague. Whilst carrying out your duties, you will have opportunities to prevent germs from moving to the next part of the chain and stop further infection. Those steps are listed below. As you work through the core capabilities, note down below examples of how you can break the Chain of Infection. If you need to, ask your supervisor for further information about the steps in the chain, before you assess your knowledge of them. The link in the Chain of Infection Reservoir This is where the germs live and grow Portal of exit This is the point at which the germs escape and become dangerous to others Mode of transmission This is how the germs are spread to the next person Portal of entry This is where the germs get in to infect the next person Write an example of this part of the chain which you might come across in your work Write an example of how you can break this link in the course of your work When you have written something in all the boxes that apply to you, read through them and use the examples to describe below how you, as a member of the Security Services, can stop infections from spreading. Completed Signed:... Date: Security Services Workbook

47 Standard Infection Control Precautions (SICPs) By using the range of precautions set out in the SICPs, you will be able to reduce the spread of infection. Health Protection Scotland defines the SICPs as: perform hand hygiene use personal protective equipment prevent occupational exposure to infections manage blood and body fluid spillages manage care equipment control of the environment safely dispose of waste, including sharps safely manage linen provide care in the most appropriate place using or applying good respiratory hygiene and cough etiquette. Which of the skills that you have demonstrated are examples of a SICP? Use the table below to show how and when you do the following: SICPs Example from your own practice Perform hand hygiene Use Personal Protective Equipment Prevent occupational exposure to infection Manage blood and body fluid spillages Manage care equipment Control of the environment Safely dispose of waste, including sharps Safely manage linen Provide care in the most appropriate place Using or applying good respiratory hygiene and cough etiquette Completed Signed:... Date:... Security Services Workbook 45

48 Other areas of education and training As you work through the workbook, you might identify areas where you require additional learning. You should make sure that you plan and record your learning. You can speak with your supervisors about how you can use your NHS Board s KSF PDP/PDR documents and systems to help you do this. These documents and systems will help you identify any training needs you have, and track how your knowledge and skills are improving. Statement of completion When you have completed the Workbook your supervisor will sign below. Statement of completion Name Title Signature Date Supervisor s name Continuing your development Completion of this Workbook is a demonstration of the capabilities that you currently possess. However, it is important that you continue to develop these capabilities and maintain your awareness of good cleaning practice. There are a number of ways to do this. For instance, you can: observe the practice of an experienced colleague study local policies on security standards familiarise yourself with national security guidelines explore printed or online sources of information undertake courses such as the Hand Hygiene programme, which is free to all healthcare workers in NHSScotland: The Cleanliness Champions programme, for example, is available to all NHS staff who wish to undertake specific training in healthcare-related hygiene. Your supervisor will have more information about this. Use this space to plan and monitor this with your supervisor and to demonstrate your commitment to ongoing learning. 46 Security Services Workbook

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52 First published Summer 2011 by NHS National Services Scotland Health Facilities Scotland 3rd Floor Meridian Court 5 Cadogan Street Glasgow G2 6QE Tel: nss.hfsenquiries@nhs.net In partnership with NHS Education for Scotland Thistle House Office 91 Haymarket Terrace Edinburgh EH12 5HD