The Business Capability Model from status quo to innovation! L. Gary Boomer, CPA, CITP, CGMA Visionary & Strategist

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1 The Business Capability Model from status quo to innovation! L. Gary Boomer, CPA, CITP, CGMA Visionary & Strategist

Accounting Today s Top 100 Most Influential IPA s Top 10 Recommended Consultants CPA

2 About today s speaker L. Gary Boomer Visionary & Strategist CPA.CITP, CGMA Founder of Boomer Consulting, Inc. Accounting Today s Top 100 Most Influential IPA s Top 10 Recommended Consultants CPA Practice Advisor Top 25 Thought Leader My Passion Your Success & Future Readiness Chair of the AICPA LIDP Committee Member of AICPA Council Contact - LGBoomer@boomer.com

3 To make you more successful and future ready.

4 Agenda The New Game Game Changer Mindset The Business Capability Model The Agile Firm Your Action Plan

6 Source: The Game Changer by Dan Sullivan, Founder of the Strategic Coach Transformation

7 Someone's sitting in the shade today because someone planted a tree a long time ago. -- Warren Buffett --Barry Melancon

8 Transformation of the Professions

9 Scarcity Energy Healthcare Water Education Time Money Resources

11 Visioning Be Do Create Experience Have

12 Processes Project Management Eliminate data entry Collaborate Lean 6 Sigma Think Real Time Packages Starting at...$ 10 X Strategy Filters Niches Target Clients Packaging & Pricing Value Fixed Fee Matrix Pricing Upfront Conversations Value Creation Letters The Team The CAS Roadmap Leader Client Service Representative Unique Abilities Sources Menu of Services Strategic Performance Compliance Client buys what they want and need Trusted Business Advisor Sourced Accounting and IT Cloud Based - Secure Mobile Access - Collaborative Value Proposition

13 Elevate your thinking. The problem is never the problem, but rather how you think about the problem.

14 Thinking 4. Thinking 3. Thoughts 2. People 1. Things

15 6D s of Exponentials Digitized Deceptive Disruptive Dematerialized Demonetized Democratized T h i n k i n g

16 Exponential Growth Day Amount 1 $.01 7 $ $ $ 10, $ 1,342, $10,737,418.24

17 Bigger Future Team Player Willing to Change Improve Processes Life-long Learner Growth Connected

18 Clients today don t know what they want, because the things they most want are things they don t yet know are possible. Give your clients the ability to do what they can t currently do, but would want to, if they only knew it was possible. --Daniel Burrus

19 Services Strategic Planning Level 3 - Advisory Strategic $$$ Succession Planning Trusted Advisor Foresight-Progress Mergers & Acquisitions Business Advisory Level 2 - Advisory Performance $$ Wealth Advisory Trusted Advisor Insight-Progress Family Office Tax Level 1 Compliance $ Assurance Technical Advisor Hindsight- Perfection Accounting Services

20 Motivation-Business Capability Model Abundance 360 (Convergence) Mindset by Carol S. Dweck, PH.D. Flash Foresight by Daniel Burrus Life After the Death of Selling, by Tom Searcy BCI SamePage Project EWC/PwC Steve Brown

21 Business Capability Model Business capability is the expression or the articulation of the capacity, resources and expertise an organization needs in order to perform core functions. Enterprise architects use business capabilities to illustrate the over-arching needs of the business in order to better strategize IT solutions that meet those business needs.

22 The Business Capability Model Planning People The P 4 CM Processes Platform

23 Boomer Consulting, Inc Communities l Consulting l Training

24 Boomer Consulting, Inc Communities l Consulting l Training

25 Firm Operations Scheduling Workflow Workforce Management Office Management

26 Services/ Products Contact Management Project Management Quality Management Client Satisfaction Tax Audit Advisory

27 Marketing Brand Strategy Service Offerings Pricing Management Campaign Management Loyalty Management e-commerce Communities

28 Sales Sales Process Managements Business Development Pipeline Management Change Orders Referrals Renewals Reporting

29 Technology IT Roadmap Platform/ Application Management Helpdesk Security Infrastructure & Networking

30 Financial Operations General Ledger & Reporting Payroll-Benefits Accounts Payable- Bill Payment Accounts Receivable- Invoicing Financial Planning Forecasting- Data Analytics

31 HR/ Talent Recruitment & Retention Talent Development Benefits Administration Performance Management Compensation Compliance

32 Legal / Compliance Licensing Leases Contract Management Insurance

33 Business Partners Sourcing & Procurement Vendor Management Demand Planning Shipping & Receiving

34 Boomer Consulting, Inc Communities l Consulting l Training

35 Technology Platform - Ecosystem The Accelerator Shared Vision - Plan People - Right Mindset The Agile T Firm Processes-Project Management Accountability

36 The Self- Managed Firm Processes & Tools

37 Firm Checkup Does your firm have a shared vision? Question Does your firm have a current strategic plan? Answer Does every employee have a growth plan? Does the firm have a growth projection that includes retirement and need for additional partners and managers? Does your firm encourage people to work outside of the office? (Clients, home and on the road) Has your firm completed a LSS project? Who is in charge of technology? Does your firm have an IT Plan that integrates with the strategic plan?

38 Firm Checkup Question Does your firm utilize 90-Day Game Plans for accountability? Answer Are insurance policies adequate and current? Does your firm sell traditional services and then advisory services or do they sell advisory services and then traditional services? Does your firm have succession plans in place for key leaders? Does your firm have billing and collection issues? Is your firm under capitalized? Does your firm have clients they should terminate? Does your firm have niche markets that generate over $1M in fees annually? How often does your firm review employees and partners? Does your firm encourage people to work outside of the office? (Clients, home and on the road)

39 Is your firm prepared to play above the line? Does your firm want to: Increase Revenues? Attract Business Clients? Sustain or increase margins? Leverage technology? Attract young talent? Is your Advisory Services Division: Offering the services clients want? Led by the right person? Utilizing the right technology? Utilizing resources properly? Packaging and pricing consistently across the firm?

40 A Dozen Questions 1. Who is responsible for IT in our company/firm? 2. What is our vision in years? 3. Where are our technology needs, wants and priorities? 4. Do we know what is available today within 3 years? 5. How do they fit in our IT Roadmap? 6. Who are the providers? 7. Are they in the Cloud? 8. Who do they integrate with? 9. Are the applications mobile? 10.Do we need a process review prior to selecting the applications? 11.Who/where are the resistant IT users? 12.What are the training requirements?

41 Action Plan 1. Update firm vision & strategic plan 2. Identify & train project managers 3. Identify teams 4. Prepare a reasonable budget 5. Hold each other accountable

42 Charlie Tremendous Jones: You will be the same person in five years, except for the people you meet and the books you read.

43 Questions?

@ThinkPlanGrow INSTAGRAM: @ThinkPlanGrow

44 Thank You FACEBOOK: LINKEDIN: Our website is the best place to learn more about our services. Visit:

The Business Transformation Playbook

The Business Transformation Playbook Jim Boomer, CPA, CITP, CGMA, MBA Chief Executive Officer Arianna Campbell, LSS Black Belt Consultant CPA, CITP, CGMA Accounting Today Top 100 CPA Practice Advisor's