Thank you for your recent enquiry regarding our staff vacancies for the summer season.

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1 Dear Applicant, Seafront Seasonal Staff Vacancies 2015 Thank you for your recent enquiry regarding our staff vacancies for the summer season. The seafront office is responsible for many aspects of the seafront and beaches including a very well respected lifeguarding team, our famous 1500 seated Bandstand, Deckchair concession, nearly 200 Beach Huts and Chalets, Watercraft berths and many more facilities. The seafront is Eastbourne s main attraction and shop window to the resort. It is a friendly, diverse and exciting place to work. The team is dedicated and customer focused, ensuring that everyone visiting the seafront and beaches has a safe and exciting time. Please find enclosed the following documents: Job description and person specification Application form Equal Opportunities Monitoring form If you would like to apply for a position please read through the job description and person specification and then complete the application and equal opportunities monitoring form, and return to me at the address below. We will only be in contact with you if you are selected for a interview, we have several intake dates spread over the summer season. If you have any queries, please do not hesitate to contact the Seafront Office. Yours sincerely Phillip Oakland Seafront Manager Seafront Office, 6 Lower Parade, Grand Parade, Eastbourne, East Sussex BN21 3AD Tel: +44(0) Text Relay: seafront@eastbourne.gov.uk Web: &

2 Job Description Post Title Seasonal Seafront Assistant Department Tourism & Enterprise Division Seafront Services Pay 6.50 per hour Work style Mobile & Flexible Reports to Seafront Supervisor Date prepared February 2015 Job Purpose To provide support to the team in the delivery of the Seafront service in the following areas: 1. Provide a warm welcome to customers and treat them with courtesy and respect at all times. 2. To ensure the safety of the public and to undertake various duties relating to the smooth operation of services. 3. Hiring and cash collection from income generating services. 4. Ensure buildings, facilities and leisure activity areas are secure and maintained to required standards of cleanliness and repair. 5. Delivering deckchair, bowling and pitch and putt service and other seafront services. 6. Support and encourage customer empowerment and self serve. Key Tasks Seafront Service Delivery 1. Must be able to work when required on a rota basis; weekends and evening shifts form part of the rota 2. Attendants will be expected to wear dark skirt, trousers or shorts, you should wear covered/protective shoes and you will be provided with a tee shirt and Fleece. For evenings you are required to wear a white shirt. 3. Numeracy in cash handling is essential. 4. All staff must understand any emergency evacuation procedure and fire regulations. It is vital that stewards are familiar with all emergency exit routes throughout the venue they are working at. 5. Setting out deckchair and sunloungers stations and removing screens and opening the Bandstand. 6. Hiring and cash collection from deckchairs, sunloungers and chairs at the bandstand on afternoon concerts. 7. To carry out minor repairs to deckchairs, Sunloungers and other equipment. 8. Collect and pack away deckchairs, sunloungers and other equipment at the end of the day. 9. To work as and when required as a steward at Eastbourne Bandstand 10. All staff will undergo training as required. 11. Staff will be required to be on duty from a given time until after the public having left the venue; finishing times for events can sometimes be unpredictable, so flexibility is essential. 12. Walking for prolonged periods in an outdoor environment and across pebble beaches as necessary, depending on duties. 13. Carry out a range of other related duties to ensure the delivery unit is delivering its aims and objectives. Working effectively with customers, stakeholders and partners 1. Work as part of an effective Seafront Service delivery unit that attains the highest possible standards of customer care. 2. Act as an ambassador for the Council dealing with customer and business issues, resolving these as far as possible on initial contact or making referrals to other teams. 3. Proactively collaborate with other colleagues to resolve issues and identify and implement improvements in performance and customer service. 4. Work in partnership with external organisations, sponsors and relevant agencies including the police; engage with the community to deliver events and seafront services; provide information and advice.

3 Customer empowerment 1. Proactively market to customers the benefits of digital and self service channels demonstrate and coach them in their use. 2. Champion opportunities for increasing customer self serve and enabling, participate in cross service project teams to implement ideas. Information and knowledge 1. Actively maintain knowledge of relevant legislation and good practice, including health and safety, child protection, and safeguarding in relation to children, young people and vulnerable adults 2. Access and accurately update all relevant information systems Corporate Accountabilities 1. To promote equality of opportunity in service delivery in line with strategic corporate policies. 2. To promote a culture that is supportive of the Council s purpose, aims and values, and to take all reasonable steps to maintain good employee relations 3. Staff are encouraged to participate fully in promoting a safety culture to protect the safety and health of themselves, colleagues and other people affected by the Council s activities 1. Understand and apply the council s Data Protection and Data Quality policy and procedures 2. Any other duties commensurate with the nature of the post 3. You will be required to support Eastbourne Borough Council s corporate priorities and to ensure business continuity, e.g. emergency response, elections, deployment to critical services 4. To work within the Council s Core Competencies Framework. Central to the delivery of the role are the values and behaviours set out below. These are shared by all employees and applied to everything we do. The bullet points for each competency are examples of performance required: Core Competencies Sharing the Vision Shaping the Future Communicating Well Driving Improvement, Performance and Results Self Management self motivated and professional Delivering for our Customers Working Together Understands the Council s purpose, goals, objectives and values, and is willing to behave consistently with them. Knows the strategic direction of the Council and acts in support of it. Provides the right information to the right people, at the right time, via the right method. Works positively to gain understanding from others. Takes responsibility and ownership for decisions, actions and results. Takes actions to improve skills, knowledge and level of contribution. Seeks and delivers high standards for self, team and Council. Is organised and uses time and technology efficiently. Adopts a flexible approach to change. Demonstrates a desire to identify and give priority to meeting the needs of internal and external customers, generating high levels of customer satisfaction. Actively contributes to team working, sharing information, valuing the input of others. Works cooperatively and is committed to building productive, positive relationships. Demonstrates commitment to achieving overall team objectives. This job description sets out the duties of the post at the time it was drawn up. Such details will vary from time to time without changing the general character of the duties or the level of responsibility involved.

4 Person Specification Post Title Seasonal Seafront Assistant Department Tourism & Enterprise Division Seafront Services Pay 6.50 per hour Work style Mobile & Flexible Reports to Seafront Supervisor Date prepared February 2015 Qualifications Educated to GCSE standard including English and Maths at Grade C or above or equivalent Must be willing to undertake training as and when required Training Customer Service Equalities Health & Safety First Aid Certificate Skills & Abilities Good communication & interpersonal skills Confident and able to work with the public Team Player Able to work on own initiative Well organised, methodical in approach Decision making and problem solving Resourceful and flexible Numeracy and cash handling Must speak clearly and communicate information verbally in a clear manner. Good understanding of Health & Safety Ability to work under pressure. Knowledge Relevant knowledge of area of operation Knowledge of Eastbourne, its event programme and attractions Broad knowledge of the Council and EHL services Health and Safety regulations Local byelaws relevant to work area/locations

5 Job Description Post Title Seasonal Seafront Bar Tender Department Tourism & Enterprise Division Seafront Services Pay 6.50 per hour Work style Mobile & Flexible Reports to Seafront Supervisor Date prepared February 2015 Job Purpose To provide excellent standards of customer service by pouring, mixing, preparing and serving alcoholic and nonalcoholic drinks; to take orders for and serve bar snacks as required and to safeguard customers enjoyment of the bar experience and maintain their safety. 1. Provide a warm welcome to customers and treat them with courtesy and respect at all times. 2. To oversee the training, guidance and management of the seasonal staff team, ensuring their health and safety in the workplace. 3. Pour and serve alcoholic and non alcoholic drinks as required 4. To perform correctly cellar duties such as barrel and gas changes, stock rotation, keeping cellar and stage area clean and tidy at all times. 5. Maintain an attractive bar service area by arranging bottles and glasses for display; removing soiled glassware and empty bottles ensuring cleanliness 6. Preparing refuse for disposal by separating general waste and recyclable items. To dispose of the waste in the hotels disposal bins in the agreed manner 7. Maintaining a safe and secure bar environment by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; calling for alternate transportation and complying with all legal regulations. 8. Enhancing the Resort reputation and the Bars reputation by the provision of excellent customer service standards and exploring opportunities to add value to job accomplishments. 9. Any other reasonable task as may be required from time to time. Key Tasks Seafront Service Delivery 1. Take responsibility for specific aspects of the work of the service ensuring that the seafront activities run efficiently and provide best value. 2. Take responsibility for compliance with health and safety legislation, policies and procedures including reporting incidents/accidents and undertaking risk assessments. 3. Ensure that the relevant buildings, seafront and leisure areas and any equipment is secure and maintained to the required standards of cleanliness and repair. 4. Ensure all administrative and financial tasks are carried out effectively and within specified deadlines including maintaining records and databases, data collation, reconciliation and banking. 5. Carry out a range of other related duties to ensure the delivery unit is delivering its aims and objectives. Working effectively with customers, stakeholders and partners 1. Work as part of an effective Seafront Service delivery unit that attains the highest possible standards of customer care 2. Act as an ambassador for the Council dealing with customer and business issues, resolving these as far as possible on initial contact or making referrals to other team members. 3. Proactively collaborate with other colleagues to resolve issues and identify and implement improvements in performance and customer service 4. Work in partnership with external organisations, sponsors and relevant agencies including the police; engage with the community to deliver events and seafront services; provide information and advice

6 Information and knowledge 1. Actively maintain knowledge of relevant legislation and good practice, including health and safety, child protection, and safeguarding in relation to children, young people and vulnerable adults 2. Access and accurately update all relevant information systems 3. Actively develop and maintain a working knowledge of Council and Eastbourne Homes Ltd services Corporate Accountabilities 1. To promote equality of opportunity in service delivery in line with strategic commitment and corporate policies 2. To promote a culture that is supportive of the Council s purpose, aims and values, and to take all reasonable steps to maintain good employee relations 3. Staff are encouraged to participate fully in promoting a safety culture to protect the safety and health of themselves, colleagues and other people affected by the Council s activities 1. Understand and apply the council s Data Protection and Data Quality policy and procedures 2. Any other duties commensurate with the nature of the post 3. You will be required to support Eastbourne Borough Council s corporate priorities and to ensure business continuity, e.g. emergency response, elections, deployment to critical services 4. To work within the Council s Core Competencies Framework. Central to the delivery of the role are the values and behaviours set out below. These are shared by all employees and applied to everything we do. The bullet points for each competency are examples of performance required: Core Competencies Sharing the Vision Shaping the Future Communicating Well Driving Improvement, Performance and Results Self Management self motivated and professional Delivering for our Customers Working Together Understands the Council s purpose, goals, objectives and values, and is willing to behave consistently with them. Knows the strategic direction of the Council and acts in support of it. Provides the right information to the right people, at the right time, via the right method. Works positively to gain understanding from others. Takes responsibility and ownership for decisions, actions and results. Takes actions to improve skills, knowledge and level of contribution. Seeks and delivers high standards for self, team and Council. Is organised and uses time and technology efficiently. Adopts a flexible approach to change. Demonstrates a desire to identify and give priority to meeting the needs of internal and external customers, generating high levels of customer satisfaction. Actively contributes to team working, sharing information, valuing the input of others. Works cooperatively and is committed to building productive, positive relationships. Demonstrates commitment to achieving overall team objectives. This job description sets out the duties of the post at the time it was drawn up. Such details will vary from time to time without changing the general character of the duties or the level of responsibility involved.

7 Person Specification Post Title Seasonal Seafront Bar Tender Department Tourism & Enterprise Division Seafront Services Pay 6.50 per hour Work style Mobile & Flexible Reports to Seafront Supervisor Date prepared February 2015 Qualifications Educated to GCSE standard including English and Maths at Grade C or above or equivalent Must be willing to undertake training as and when required Training Customer Service Equalities Health & Safety First Aid Certificate Skills & Abilities Good communication & interpersonal skills Confident and able to work with the public Team Player Able to work on own initiative Well organised, methodical in approach Decision making and problem solving Ability to work under pressure. Numeracy and cash handling. Good understanding of stock control. Must speak clearly and communicate information verbally in a clear manner. Good understanding of Health & Safety Resourceful and flexible Knowledge Relevant knowledge of area of operation Knowledge of Eastbourne, its event programme and attractions Broad knowledge of the Council and EHL services Health and Safety regulations Local byelaws relevant to work area/locations

8 Seasonal/Casual Staff Application Form Your application can only be considered if you complete this form. You should not send a CV (Curriculum Vitae) as an alternative to completing any section of this form. However, you may use additional sheets of paper if there is not enough space to enter the relevant information on any section. Position applied for: Title: First Name: Last Name: Address: Postcode: Date of Birth: Telephone Numbers (inc STD): Landline: National Insurance Number: Mobile: Do you consider yourself disabled? yes no The Council s policy is that a disabled applicant who meets our selection criteria will be short listed for this post. Do you have a full Driving Licence? YES / NO Where did you see this vacancy? (Name of newspaper/name of Website/Friends etc) Eligibility to work in the UK Do you need a work permit for this employment? yes no Do you hold one of the following confirming eligibility to work? (Tick which applies) UK Birth Certificate Passport Work Permit Travel Documents You will need to provide the relevant documents if asked at the interview Name & Address of Present Employer/School/College/University: Present Position: Date Appointed: Present Wage: Education Name of School, College or University Date From Date To Courses Taken & Examinations Passed

9 Previous Employment Please enter below details of all your past work, whether paid or unpaid, or work in a voluntary organisation. Date From Date To Employer Name & Address Position Held Reason For Leaving Any dates you are not available for work: Any qualifications/training/added experience that you feel would be relevant to the job. Are you related to a Councillor or Senior Officer of Eastbourne Borough Council yes no If YES, please give their name and your relationship to them: Has Eastbourne Borough Council previously employed you? YES / NO If YES, please state dates and division worked for: All forms of canvassing will automatically disqualify candidates from appointment, i.e. you must not ask a Councillor or Senior Officer to use their influence to help you gain this job Name & Address of referees from current/previous employers or school (if no previous employer) FAILURE TO PROVIDE TWO REFEREES WILL DISQUALIFY YOUR APPLICATION Signature: Date: The falsification or omission of any significant information can lead to disqualification from appointment, or if you are appointed, to eventual dismissal. You understand, in completing and signing this form, which the information supplied, will be processed and held as management information by the Council for a minimum period of six months. EBC Start Date: Position: Rate Code: Hourly Rate: Payment Method: Nature of Employment: FULL TIME/PART TIME Contract Type: SEASONAL/CASUAL/TEMPORARY Place of Work: Seafront Pay Station: T&E-Seafront Length of Employment: Name & Post Title of Supervisor: Name of Main Interviewer: Signature: Date & Time of Interview:

10 EQUAL OPPORTUNITIES Monitoring form and fair employment policy CONFIDENTIAL Eastbourne Borough Council is committed to the principle of Equal Opportunities and in 1992 the Council agreed the following resolution: "This Council wishes its services to be equally available to all the residents of the town and all its visitors. The Council recognises that to achieve this it should ensure that the make-up of its workforce more accurately reflects the population it serves. To this end the Council adopted an Equal Opportunities Policy along with a number of policies and procedures to support and implement this objective. We aim to ensure that no employee, job applicant, resident or visitor receives less favourable treatment on the grounds of their sex, race, colour, ethnic or national origin, marital status, responsibility for dependants, disability, age, sexual orientation, trade union membership, political activity or religious belief. In order to achieve this objective and do everything possible to ensure that the Council s workforce accurately reflects the makeup of the population of Eastbourne our personnel policies and procedures and, particularly, our selection criteria are kept under review to ensure that individuals are selected, trained, promoted and valued solely on the basis of their attributes and abilities. The Council remains committed to Equality of Opportunity and in February 2003 the Council adopted a Fair Employment Policy which, amongst other employment considerations, outlines the proactive measures taken by the Council to ensure that every applicant is treated fairly. In order to demonstrate that the Council adheres to the provisions of the Fair Employment policy, every applicant is asked to complete this form. The answers you give will be used to monitor the Council's Recruitment and Selection decisions in order to ensure that we meet the obligations outlined in our Fair Employment policy. This form will be separated from your application before those who make the selection decision receive it. The answers you give on this form will not affect our consideration of your application. The reason we ask for your name is to enable us to monitor who gets shortlisted and subsequently selected for posts. It may also save the appointee from having to supply details again when starting work with us. Position applied for: Title: First Name: Last Name: Birth date: Marital status: Single Married Civil Partnership Cohabiting Divorced Separated Widowed Gender: Male Female Transgender Do you have any dependants?: Children Parent Partner Other Divorced None Do you consider yourself to have a disability?: Yes No (i.e. defined as a physical or mental impairment that has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities ) If yes, please identify the nature of your disability: Mobility Hearing Visual Learning If you have a disability what equipment, adoptions or adjustments to working conditions would assist you in carrying out your duties? What is your ethnic group? (These categories are based on the 2001 Census.) White: British Irish European Other Black or Black British: Caribbean African Other Black background Mixed: White & Black Caribbean White & Black African White & Asian Any Other mixed Chinese or other ethnic group: Chinese Other ethnic group Asian or Asian British: Indian Pakistani Bangladeshi Any other Asian What is your religious belief?: Christian Muslim Jewish Hindu Buddhist None Other What is your Sexual Orientation? Heterosexual Homosexual Bisexual Other Signed: Date: You understand that we will use this information to monitor our recruitment & selection practices against Equal Opportunities commitments. Such information will be held for a minimum period of six months in hard copy and for up to two years on databases to assist statistical analyses. Please sign and return form with your application.

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