Work Expectations Profile

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2 Work Expectations Profile Explores the psychological contract of needs and expectations between employees and employers

3 Work Expectations Profile Explores the psychological contract of need and expectations between employees and employers Provides a framework to help employees and managers understand and discuss these needs and expectations

4 Basic Insights Personal Insight into Work Attitudes and Preferences

5 Basic Insights Personal Insight into Work Attitudes and Preferences Understanding of Current Work Satisfaction

6 Basic Insights Personal Insight into Work Attitudes and Preferences Understanding of Current Work Satisfaction Managers and Supervisors Understand the Expectations of their Employees

7 Basic Insights Personal Insight into Work Attitudes and Preferences Understanding of Current Work Satisfaction Managers and Supervisors Understand the Expectations of their Employees A Common Language to Understand and Discuss Work Expectations

8 Basic Insights Personal Insight into Work Attitudes and Preferences Understanding of Current Work Satisfaction Managers and Supervisors Understand the Expectations of their Employees A Common Language to Understand and Discuss Work Expectations Address Unmet Work Expectations

9 Work Expectations Profile What s New in the Work Expectations Profile on EPIC? Additional response section measures extent to which expectations are met Gap Analysis gives participants an at-a-glance understanding of where to focus development efforts Group Report provides valuable information for group members, facilitators, and organizations

10 Work Expectations Profile Model The profile measures 10 areas of work expectations along with the degree to which each of these expectations is met Autonomy Balance Career Growth Diversity Environment Expression Recognition Stability Structure Teamwork

11 Work Expectations Autonomy Needs Authority to make decisions Input on personal and organizational goals Opportunity to improve skills Goals Independence Personal development New accomplishments Impact on workplace

12 Work Expectations Balance Needs Colleagues understanding of personal/professional commitments Ability to pursue goals at work and at home Goals Work-life balance Support from colleagues and supervisors

13 Work Expectations Career Growth Needs Opportunities to develop skills Tangible achievements Strategic plan for career advancement Goals Increased status and authority Opportunities for leadership Progress toward career objectives

14 Work Expectations Diversity Needs Organizational commitment to diversity Co-workers with a variety of perspectives and backgrounds Consideration of everyone s ideas Goals Respectful debate about differences Supportive environment

15 Work Expectations Environment Needs Physical and social comfort at work Friendly co-workers Personalized workspace Easy access to equipment and resources Goals Respect and support from colleagues Enjoyable work environment Personal well-being

16 Work Expectations Expression Needs Opportunities to be creative Freedom to express ideas, opinions, and feelings Connection between work and personal beliefs Goals Workplace that supports new ideas Work that reflects personal identity Authenticity

17 Work Expectations Recognition Needs Acknowledgement and praise Understanding of personal contribution to organization Opportunities for accomplishment Goals Appreciation from colleagues Valuable work assignments Increased status

18 Work Expectations Stability Needs Consistent policies and procedures Clear performance standards Strategic plan Support through transitions and change Goals Job security Trusting relationship with supervisor Unchanged work environment

19 Work Expectations Structure Needs Instructions, direction, and guidance Pertinent information Access to resources Understanding of others expectations Goals Organized workplace Strategic plan Methodical work approach

20 Work Expectations Teamwork Needs Openness to everyone s ideas Opportunities to contribute Willingness to share knowledge and information Goals Collaborative work environment Cooperative spirit among colleagues Commitment to everyone s success

21 Work Expectations Profile Response form Section 1: 61 items measuring the 10 areas of work expectations

22 Work Expectations Profile Response form Section 2 Rates how much expectations are being met in each of the 10 areas

23 Work Expectations Profile Response form Section 2 Rates how much expectations are being met in the 10 areas

24 Importance Graph This Graph shows how the respondent rated the importance of each expectation.

25 Work Expectations Graph Career Growth and Recognition both have high importance to the respondent.

26 Work Expectations Graph Career Growth and Recognition both have high importance to the respondent. Diversity and Environment both have low importance to the respondent.

27 Met and Unmet Expectations How Much Your Expectations Are Met indicates the degree to which each work expectation is currently being met.

28 Gap Analysis The Work Expectations Gap Analysis compares how the respondent rated the importance of each Work Expectations category to the extent to which it is currently being met.

29 Gap Analysis The Work Expectations Gap Analysis compares how the respondent rated the importance of each Work Expectations category to the extent to which it is currently being met. Focus is on categories that need the most attention from the respondent.

30 Gap Analysis The Work Expectations Gap Analysis compares how the respondent rated the importance of each Work Expectations category to the extent to which it is currently being met. Focus is on categories that need the most attention from the respondent.

31 Work Expectations Feedback Personalized feedback about each Work Expectation category.

32 Work Expectations Feedback Personalized feedback about each Work Expectation category. The respondent can further customize their feedback by selecting statements that apply to them.

33 Work Expectations Feedback Personalized feedback about each Work Expectation category. The respondent can further customize their feedback by selecting statements that apply to them.

34 Work Expectations Feedback Personalized feedback about each Work Expectation category. The respondent can further customize their feedback by selecting statements that apply to them. The respondent can then reflect on the information and use it to complete the Expectations Workspace on the next page.

35 Work Expectations Feedback Personalized feedback about each Work Expectation category. The respondent can further customize their feedback by selecting statements that apply to them. The respondent can then reflect on the information and use it to complete the Expectations Workspace on the next page.

36 Work Expectations Feedback The Act section allows the respondent to consider the various actions available while planning next steps.

37 Work Expectations Feedback The Act section allows the respondent to consider the various actions available while planning next steps.

38 Action Plan Action Plan Highlights the respondent s most important expectations

39 Action Plan Action Plan Presents a concrete process for managing them

40 Action Plan Action Plan Presents a concrete process for managing them

41 Group Report The Work Expectations Profile Group Report can be used to help pinpoint the likely sources of dissatisfaction in the group.

42 Group Report The Group Gap Analysis table displays information about the expectations of this group.

43 Group Report The Group Gap Analysis table displays information about the expectations of this group. The length of the bars indicates the percentage of respondents in the group who had high scores on each scale.

44 Group Report The Group Gap Analysis table displays information about the expectations of this group. The length of the bars indicates the percentag of respondents in the group who had high scores on each scale.

45 Group Report The Group Gap Analysis table displays information about the expectations of this group. The length of the bars indicates the percentage of respondents in the group who had high scores on each scale. The category names in bold represent expectations that are unmet for the majority of the group.

46 Group Report Each Work Expectation category has item specific group level information that includes: Percentage of the group s responses at each rating level

47 Group Report Each Work Expectation category has item specific group level information that includes: Percentage of the group s responses at each rating level Mean score for the group on each item

48 Group Report Each Work Expectation category has item specific group level information that includes: Percentage of the group s responses at each rating level Mean score for the group on each item Group mean for importance of each category

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