Business and Administration Level 3. Rule of combination and mandatory units Skills CFA

Transcription

1 Business and Administration Level 3 Rule of combination and mandatory units 2014 Skills CFA

2 Contents No. Detail Page Rule of combination 3 B&A 40 Communicate in a business environment 7 M&L 9 Manage personal and professional development 9 B&A 57 Principles of business communications and information 11 B&A 58 Principles of administration 13 B&A 59 Principles of business Skills CFA B&A RoC and mandatory L3 units Page2

3 Level 3 Diploma in Business and Administration (combined qualification) Rule of combination Qualification Title Credit Value 60 Level 3 Qualification No. Minimum GLH Maximum GLH Level 3 Diploma in Business and Administration TBC TBC TBC To achieve a Level 3 Diploma in Business and Administration, learners must complete a minimum of 60 credits: Qualification Structure credits from GROUP A MANDATORY UNITS 2. a minimum of 18 credits from GROUP B OPTIONAL UNITS 3. a maximum of 14 credits from GROUP C OPTIONAL UNITS. A minimum of 45 credits must be achieved through the completion of units at Level 3 or above. Group A: Mandatory Unit Ref Title Credit Level GLH Comment B&A 40 Communicate in a business environment M&L 9 Manage personal and professional development B&A 57 Principles of business communication and information B&A 58 Principles of administration B&A 59 Principles of business Total Group B: Optional Unit Ref Title Credit Level GLH Comment B&A 41 Contribute to the continuous improvement of business performance B&A 42 Negotiate in a business environment B&A 43 Develop a presentation B&A 44 Deliver a presentation B&A 45 Create bespoke business documents Skills CFA B&A RoC and mandatory L3 units Page3

4 B&A 46 Contribute to the development and implementation of an information system B&A 47 Supervise the use of information systems B&A 48 Evaluate the provision of business travel and/or accommodation B&A 49 Provide administrative support in schools B&A 50 Administer parking and traffic challenges, representations and civil parking appeals B&A 51 Administer statutory parking and traffic appeals B&A 52 Administer parking and traffic debt recovery B&A 53 Administer legal files B&A 54 Build legal case files B&A 55 Manage legal case files B&A 60 Manage an office facility B&A 14 Manage diary systems B&A 16 Collate and report information B&A 17 Maintain and operate information storage and retrieval system B&A 18 Take minutes of meetings B&A 21 Prepare text using touch typing B&A 22 Prepare text from shorthand B&A 23 Prepare text from recorded audio instruction B&A 25 Archive information B&A 27 Contribute to the organisation of an event B&A 28 Organise business travel and/or accommodation B&A 29 Provide administrative support for meetings B&A 30 Administer human resource records B&A 31 Administer the recruitment and selection process B&A 32 Administer parking dispensations B&A 33 Administer finance B&A 35 Buddy a colleague to develop their skills B&A 65 Support environmental sustainability in a business environment B&A 66 Resolve administrative problems B&A 67 Prepare specifications for contracts Total B&A 48* 2014 Skills CFA B&A RoC and mandatory L3 units Page4

5 Group C: Optional Unit Ref Title Credit Level GLH Comments B&A 39 Employee rights and responsibilities M&L 10 Promote equality, diversity and inclusion M&L 11 Manage team performance M&L 12 Manage individuals performance M&L 13 Manage individuals development in the workplace M&L 14 Chair and lead meetings M&L 16 Encourage innovation M&L 18 Procure products and/or services M&L 19 Implement change M&L 20 Implement and maintain business continuity plans and processes M&L 23 Participate in a project M&L 40* M&L 25 Develop and maintain professional networks M&L 27 Develop and implement an operational plan M&L 34 Manage physical resources M&L 36 Prepare for and support quality audits M&L 38 Manage a budget M&L 40 Manage a project M&L 23* M&L 41 Manage business risk Recruitment, selection and induction M&L 43 practice M/502/4300 Using T/502/4301* R/502/4628 Word Processing Software Y/502/4629* R/502/4631 Website Software Y/502/4632* F/502/4625 Spread sheet Software J/502/4626* M/502/4622 Presentation Software T/502/4623* F/502/4396 Bespoke Software J/502/4397* M/502/4555 Database Software T/502/4556* T/502/4301 Using M/502/4300* Y/502/4629 Word Processing Software R/502/4628* Y/502/4632 Website Software Skills CFA B&A RoC and mandatory L3 units Page5

6 J/502/4626 Spread sheet Software T/502/4623 Presentation Software J/502/4397 Bespoke Software T/502/4556 Database Software Total R/502/4631* F/502/4625* M/502/4622* F/502/4396* M/502/4555* 2014 Skills CFA B&A RoC and mandatory L3 units Page6

7 Title Communicate in a business environment Skills CFA Reference B&A 40 Level 3 Credit Value 4 GLH 38 Unit Reference No. Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand business communication models, systems and processes 2. Be able to communicate in writing in business 1.1 Analyse the communication needs of internal and external stakeholders 1.2 Analyse of the different communication models that support administration 1.3 Evaluate the effectiveness of different communication systems 1.4 Explain the factors that affect the choice of communication media 1.5 Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications 1.6 Explain the factors to be taken into account in planning and structuring a range of communication media 1.7 Explain ways of overcoming barriers to communication 1.8 Explain the use of communications theories and body language 1.9 Explain proof-reading techniques for business communications 2.1 Identify the nature, purpose, readership and use of the information to be communicated 2.2 Select communication media that are appropriate to the information to be communicated and the readership 2.3 Present information in the format, layout and style that is appropriate to the information to be communicated 2.4 Follow agreed business practices when writing communications 2.5 Adapt the style and content of a communication, appropriate to specific audiences 2014 Skills CFA B&A RoC and mandatory L3 units Page7

8 2.6 Present written work that is unambiguous, expressed in correct grammar and reflects what is intended 2.7 Meet agreed deadlines in communicating with others 3. Be able to communicate verbally in business 3.1 Identify the nature, purpose, audience and use of the information to be communicated 3.2 Use language that is correct and appropriate for the audience s needs 3.3 Use body language and tone of voice to reinforce messages 3.4 Identify the meaning and implications of information that is communicated verbally 3.5 Confirm that an audience has understood correctly what has been communicated 3.6 Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards 2014 Skills CFA B&A RoC and mandatory L3 units Page8

9 Title Skills CFA Reference M&L 9 Level 3 Credit Value 3 GLH 12 Unit Reference No. Learning Outcomes The learner will: 1. Be able to identify personal and professional development requirements Manage personal and professional development Assessment Criteria The learner can: 1.1 Compare sources of information on professional development trends and their validity 1.2 Identify trends and developments that influence the need for professional development 1.3 Evaluate their own current personal and professional development and future needs relating to the role, the team and the organisation 2. Be able to fulfil a personal and professional development plan 3. Be able to maintain the relevance of a personal and professional development plan 2.1 Evaluate the benefits of personal and professional development 2.2 Explain the basis on which types of development actions are selected 2.3 Identify current and future likely skills, knowledge and experience needs using skills gap analysis 2.4 Agree a personal and professional development plan that is consistent with business needs and personal objectives 2.5 Execute the plan within the agreed budget and timescale 2.6 Take advantage of development opportunities made available by professional networks or professional bodies 3.1 Explain how to set specific, measurable, achievable, realistic and time-bound (SMART) objectives 3.2 Obtain feedback on performance from a range of valid sources 3.3 Review progress toward personal and professional objectives 3.4 Amend the personal and professional 2014 Skills CFA B&A RoC and mandatory L3 units Page9

10 development plan in the light of feedback received 2014 Skills CFA B&A RoC and mandatory L3 units Page10

11 Title Principles of business communication and information Skills CFA Reference B&A 57 Level 3 Credit Value 5 GLH 33 Unit Reference No. Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand negotiation in a business environment 2. Understand how to develop and deliver presentations 3. Understand how to create bespoke business documents 4. Understand the development and implementation of an information system 1.1 Explain the importance of negotiation in a business environment 1.2 Explain the features and uses of different approaches to negotiation 1.3 Identify the components of negotiation tactics 1.4 Distinguish between negotiation, mediation and arbitration 2.1 Explain the different types of presentation and their requirements 2.2 Explain how different resources can be used to develop a presentation 2.3 Explain different methods of giving presentations 2.4 Explain best practice in delivering presentations 2.5 Explain how to collect and use feedback on a presentation 3.1 Explain the characteristics that make a bespoke document 3.2 Explain the factors to be taken into account in creating and presenting a document 3.3 Explain the legal requirements and procedures for gathering information for bespoke documents 3.4 Explain techniques to create bespoke business documents 3.5 Explain how to gain agreement to bespoke documents 4.1 Explain the types of information to be managed by a system 4.2 Analyse the uses, characteristics, benefits and limitations of a range of 2014 Skills CFA B&A RoC and mandatory L3 units Page11

12 information systems 4.3 Explain the scope of legal, security and confidentiality requirements 4.4 Explain the requirements of system implementation 4.5 Explain how to monitor the use and effectiveness of an information system 2014 Skills CFA B&A RoC and mandatory L3 units Page12

13 Title Principles of administration Skills CFA Reference B&A 58 Level 3 Credit Value 6 GLH 27 Unit Reference No. Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand how to manage an office facility 2. Understand health and safety in a business environment 3. Understand how to take minutes of meetings 4. Understand how to chair, lead and manage meetings 1.1 Explain the legal requirements relating to the management of office facilities 1.2 Describe the typical services provided by an office facility 1.3 Explain how to establish office management procedures 1.4 Explain how to manage office resources 1.5 Explain techniques to monitor and manage work flows 1.6 Explain typical support and welfare facilities for office workers 2.1 Describe the legal obligations for a health and safe workplace 2.2 Describe an individual s responsibilities regarding health and safety 2.3 Describe accident and emergency procedures 3.1 Explain the purpose and uses of meeting minutes 3.2 Explain the legal implications of meeting minutes 3.3 Explain the importance of accuracy in minute taking 3.4 Describe what should and should not be included in meeting minutes 3.5 Describe how to take notes during meetings 4.1 Explain the features and purpose of different types of formal and informal meeting 4.2 Explain the role and responsibilities of the chair 4.3 Explain the role of others in a meeting 4.4 Explain techniques to facilitate a 2014 Skills CFA B&A RoC and mandatory L3 units Page13

14 meeting 4.5 Explain the information requirements of a meeting before, during and after a meeting 5. Understand how to supervise an administration team 5.1 Explain the use of targets and budgets to manage workloads 5.2 Explain how to allocate work to individual team members 5.3 Explain different quality management techniques to manage performance 5.4 Explain how to identify the need for improvements in team outputs and standards 6. Understand how to organise events 6.1 Explain the characteristics, requirements and purposes of a range of events 6.2 Explain the types of information and information sources needed to organise an event 6.3 Explain how to plan an event 6.4 Explain how to identify the right resources from an event plan 6.5 Describe the information needed by delegates before, during and after an event 2014 Skills CFA B&A RoC and mandatory L3 units Page14

15 Title Principles of business Skills CFA Reference B&A 59 Level 3 Credit Value 7 GLH 35 Unit Reference No. Learning Outcomes The learner will: Assessment Criteria The learner can: 1. Understand business markets 1.1 Explain the features of different business markets 1.2 Explain the nature of interactions between businesses 1.3 Analyse how an organisation s goals may be affected by a market in which it operates 1.4 Explain how to analyse an organisation s internal and external business environment 1.5 Explain the legal obligations of a business 1.6 Analyse the barriers to the conduct of business 2. Understand business innovation and growth 2.1 Explain the definition and scope of business innovation 2.2 Explain the characteristics and uses of models of business innovation 2.3 Explain sources of support and guidance for business innovation 2.4 Explain the process of product or service development 2.5 Analyse the benefits, risks and implications associated with innovation 3. Understand finance for business 3.1 Explain the importance of financial viability 3.2 Describe the financial planning process 3.3 Explain the possible consequences of poor financial management 3.4 Explain processes to monitor and manage finance 3.5 Explain the definitions of a range of financial terminology 3.6 Explain an organisation s legal 2014 Skills CFA B&A RoC and mandatory L3 units Page15

16 requirements and liabilities 4. Understand business budgeting 4.1 Explain the purpose and uses of a budget 4.2 Explain how to develop a budget 4.3 Explain how to monitor and control income and expenditure 4.4 Explain how to deal with over- and under-spends 5. Understand sales and marketing 5.1 Explain the principles of marketing 5.2 Explain a typical sales process 5.3 Explain the features and uses of market research 5.4 Assess the value of a brand to an organisation 5.5 Explain the relationship between sales and marketing 2014 Skills CFA B&A RoC and mandatory L3 units Page16