2016 Course Catalog MULTI-UNIT MANAGER TRAINING AND DEVELOPMENT

Transcription

1 2016 Course Catalog MULTI-UNIT MANAGER TRAINING AND DEVELOPMENT

2 Table of Contents COURSE CATALOG -AT-A-GLANCE... 3 INTRODUCTION... 4 BUSINESS ACUMEN... 5 Using Tuxedo Rental Reports... 5 Using Retail Reports... 5 Using Empower... 5 Using Custom Ordering System... 5 Using Tailoring App... 5 Using Microsoft Excel... 6 COMMUNICATION... 7 Using the 3 Key Principles of Communication... 7 Inspiring Trust... 7 Leading Effective Meetings and Conference Calls... 8 ORGANIZATION... 9 Using Microsoft Outlook... 9 Creating and Using Effective Store and Market Game Plans Steps of Mastering Workflow (GTD Level 1: Fundamentals) with Installation and Implementation (I&I) Labs10 LEADERSHIP Managing Within Our Culture Leadership The 7 Habits of Highly Effective People Signature Program v TEAM DEVELOPMENT Recruiting and Interviewing Skills for Multi -Unit Managers Developing Effective Teams Sticky Store Visits Tailored Shared Services, LLC. All Rights Reserved. 2

3 MUM Training and Development Course Catalog 2016 Tailored Shared Services, LLC. All Rights Reserved. 3

4 INTRODUCTION Successful managers and leaders achieve business results and develop essential core competencies. These core competencies relate to their business unit and to what Gallup s research has identified as the five talents of great managers. These talents include a manager s ability to: 1) Engage each employee with a compelling mission and vision 2) Be assertive to drive outcomes and overcome adversity 3) Make decisions based on productivity rather than favoritism/politics 4) Create a culture of clear accountability 5) Build relationships that create trust, open dialog and transparency The offerings in this Course Catalog are designed to help each manager and leader in our company further their development to achieve results Tailored Shared Services, LLC. All Rights Reserved. 4

5 BUSINESS ACUMEN Each business function or department requires specific job knowledge and foundational A or few technical course description skills words can be include here. to be competent and achieve results. About three lines worth. Using Tuxedo Rental Reports This session will show and explain how to access and use the company's frequently-used Tuxedo Rental Business reports. Internal subject matter experts can demonstrate and answer questions. Duration: Variable Using Retail Reports This session will show and explain how to access and use the company's frequently-used Retail Business reports. Internal subject matter experts can demonstrate and answer questions. Duration: Variable Using Empower Provide resource documents and videos from Sharehouse. This session will show and explain how to use Empower. Internal subject matter experts can demonstrate and answer questions. Duration: Variable Using Custom Ordering System Provide resource documents and videos from Sharehouse, when available. This session will show and explain how to use our Custom Order system. Internal subject matter experts can demonstrate and answer questions. Duration: Variable * Not currently available Using Tailoring App Provide resource documents and videos from Sharehouse, when available. This session will show and explain how to use our Tailoring app on store ios devices. Internal subject matter experts can demonstrate and answer questions. Duration: Variable * Not currently available 2016 Tailored Shared Services, LLC. All Rights Reserved. 5

6 Using Microsoft Excel Provide resource documents from Sharehouse or other free sites for learning Excel. Internal subject matter experts can demonstrate and answer questions. Duration: Variable Delivery Method: Self-paced training and development or webinar 2016 Tailored Shared Services, LLC. All Rights Reserved. 6

7 COMMUNICATION Communication is essential to building relationships that create trust, open dialog and transparency, and engaging employees with a compelling mission and vision. Using the 3 Key Principles of Communication The strongest predictor of employee retention is the quality of the employee-manager relationship, according to the Gallup organization, and a major component of that relationship is the way a manager communicates. This Leadership training module explains and demonstrates the company's preferred communication style principles and practices--what to do and what to avoid! During the training, participants have an opportunity to practice 1) demonstrating respect, 2) listening carefully and demonstrating understanding, and 3) asking for help in solving a problem in a small-group format. Duration: 1.5 hours Inspiring Trust Duration: 2 two-hour sessions Franklin Covey's Inspiring Trust workshop teaches those in leadership positions why building a high -trust work environment is Cost: $78 per person essential for its power to increase speed and reduce operating costs, which drives profits up. Designed for leaders, this abbreviated yet actionable overview of "The Speed of Trust" teaches participants to 1) Build and enhance personal credibility and trustworthiness by identifying opportunities to improve and/or demonstrate integrity, intent, professional capabilities and business results. 2) Use the 13 Behaviors of High Trust to build, enhance, and repair relationship trust. 3) Identify ways to build a more credible, trustworthy team and work environment. 4) Write a 21-day and 90-day trust-building and partner-accountability action plan. Includes participant guidebook, participant DVD, etools CD, 21-day challenge, and Trust Cards Tailored Shared Services, LLC. All Rights Reserved. 7

8 Leading Effective Meetings and Conference Calls Learn the common types and purposes of meetings or conference calls, and how to make sure your meetings stay on track, on time, and on target. The training will address having an effective agenda and desired outcome, how to recognize and avoid "meeting robbers" and how to conclude a meeting to maximize results. Duration: 45 minutes with a minute follow-up session 2016 Tailored Shared Services, LLC. All Rights Reserved. 8

9 ORGANIZATION Organizational skills provide the platform for clarity, perspective, control, and productivity. A few To course be description words can be include here. assertive to drive outcomes and overcome adversity, effective leaders must have a clear end-in-mind and About three lines worth. make daily choices aligned with achieving desired results. Using Microsoft Outlook For multi-unit managers who want a "quick-start guide", this session covers how to use and organize , calendar, and tasks using Outlook 2010 and iphone s native apps. Accesses resource documents from Sharehouse or other free sites. This is a standalone course, and NOT a pre-requisite or follow-up for 5 Steps of Mastering Workflow (GTD Level 1: Fundamentals). Duration: One or more 1 hour sessions based on participant needs Delivery Method: One or more 1 hour sessions based on participant needs Creating and Using Effective Store and Market Game Plans This session will show and explain how to develop an effective short-term, mid- and long-term goals and project plans for each store and store manager using the 5 core competencies of a store manager: Sales, Service, Staffing, Operations, and High -Quality Work Environment. Participants develop actual game plans for their stores and receive feedback on their defined goals given the store's performance. Participants will be prepared to share their plans with their ZVP and others. Duration: 6 one-hour sessions over 90 days Delivery Method: 6 one-hour sessions over 90 days * Not currently available 2016 Tailored Shared Services, LLC. All Rights Reserved. 9

10 5 Steps of Mastering Workflow (GTD Level 1: Fundamentals), with Installation and Implementation (I&I) Labs The Fundamentals level builds the foundation for learners to put GTD into play. There are two components, the primer course and the I&I sessions. This level focuses on the key models for: Capturing everything that requires a decision into leak -proof collection tools; Deciding the nature of the input and what needs to be done about it; Creating trusted organizational categories for tracking projects, actions, and reference; Developing supportive processes to stay clear and current on a regular basis; Executing on trusted choices about what to do including breaking through procrastination and effectively managing priorities. When implemented, participants develop habitual behaviors that maintain day -to-day control: capturing stuff into external locations; processing in to empty consistently; applying the two-minute rule for actionable work; simplifying and breaking down vague projects and tough tasks into tangible next actions and clear desired outcomes; tracking actions contextually; getting and keeping under control; delegating and tracking deliverables appropriately; setting up and maintaining a functioning reference system; attending to interruptions effectively and re-focusing their attention on what matters; regaining control and perspective in high stress and overwhelming periods. Includes participant workbook, copy of "Getting Things Done" book, job aides, and online and resource documents. Labs included after the one-day course can include a) Installation Lab; b) Guided Setups for common software; c) Guided Mind Sweep; d) Guided GTD Weekly Review ; e) Calendar Management; f) Management Duration: Can be conducted in full-day or two half-day courses, or 3 two-hour sessions, followed by several 1-hour I&I Labs Delivery Method: Can be conducted in fullday or two half-day courses, or 3 two-hour sessions, followed by 1-hour I&I Labs Cost: $165 per person 2016 Tailored Shared Services, LLC. All Rights Reserved. 10

11 Organization A few course description words LEADERSHIP The very best leaders bring both great character (personal and interpersonal effectiveness) and competence (ability to achieve results) to their leadership style. They make decisions based on productivity rather than can favoritism be include or politics. here. About three lines worth. Managing Within Our Culture This session covers the Company's essential Human Resources and Employee Relations management practices, procedures, laws, requirements and expectations of all people managers. Managers will learn when to call HR; how to handle job changes, promotions and transfers; recruiting guidelines; the definition of discrimination and harassment and the manager's obligation under the Anti - Discrimination and Harassment Policy and our complaint procedures; what happens during an Employee Relations investigation; how to handle medical issues and leaves of absence; how to handle religious accommodations; required management behaviors; and using personal best goals. Leadership 2.0 This session uses the book "Leadership 2.0" by Drs. Travis Bradberry & Jean Greaves to introduce the core leadership competencies every leader must have to succeed, and the adaptive leadership competencies that great leaders have in common. Using the included 360-assessment tool, participants discover their leadership strengths and development opportunities, and select specific behavioral strategies to practice that will increase their leadership skills the most. Through discussions, action plans based on 100+ strategies, goal sharing, and deliberate practice, participants support each other's development. Duration: 2 hours Duration: 6 one-hour sessions over 90 days Cost: $12 each for copy of book 2016 Tailored Shared Services, LLC. All Rights Reserved. 11

12 "The 7 Habits of Highly Effective People" Signature Program v.4.0 Based on the proven principles found in Dr. Stephen R. Covey s best -selling business book, The 7 Habits of Highly Effective People Signature Program is training that helps the organization and your team achieve sustained superior results by focusing on making individuals and leaders more effective. Participants gain hands -on experience, applying timeless principles that yield greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities. Participants will learn to: 1) Take initiative. 2) Develop a Personal Mission Statement, vision, and values that align with their organization. 3) Balance key priorities. 4) Improve interpersonal communication. 5) Leverage creative collaboration. 6) Apply principles for achieving a balanced life. Participants receive: The 7 Habits Assessment - a personal and/or 360 assessment; Full color, 182-page Participant Guidebook with examples and exercises that continue to enhance the learning process after the workshop is over; 7-week Contract that focuses on daily activities to develop and live each habit; Living the 7 Habits Mobile App to support ongoing learning and implementation of the 7 Habits; Reference, Practice & Skills Cards that focuses on practicing and apply materials; Experiential training featuring over 30 award -winning videos. Duration: Eight 90-minute to 2-hour webinars OR 2 day or 3 full-day programs. Program includes pre- and postassessments, and 7-week implementation and follow up activities. (See learning map, below) s or classroom Cost: $237 per person Learning Map 2016 Tailored Shared Services, LLC. All Rights Reserved. 12

13 TEAM DEVELOPMENT A few course description words Team development occurs through building relationships that create trust, open dialog and transparency, can be include here. and creating a culture of clear accountability. About three lines worth. Recruiting and Interviewing Skills for Multi -Unit Managers This session will explain and show our Applicant Tracking System, the best practices for in-person recruiting techniques, and how to use Behavioral Interviewing (process and resources) to select and hire the best people for your team and our company. Duration: 1 1/2 hours Developing Effective Teams This session explores the core leadership skills of Strategy, Action, and Results from "Leadership 2.0." Strategy Talent hits a target that no one else can hit, but genius hits a target no one else can see. Strategy is knowing how to look ahead, spot the trends, and anticipate the course of action you will follow to maximize your success. Action An idea is a curious thing; it will not work unless you do. For most leaders, desire is not the factor that holds them back; it s knowing how to execute. Results It s a myth that hard work is enough to achieve results. Far too often obstacles are thrown in a leader s path that require a special set of skills to reach the finish line. Participants will learn to apply these skills to create effective store teams and future multi -unit leaders. Duration: 6 one-hour sessions over 90 days Not only do team members change, but the needs of your customers and the demands of our business change. This requires constant improvement. How are you developing your people? How are you improving your team s processes to keep up with our evolving business? 2016 Tailored Shared Services, LLC. All Rights Reserved. 13

14 "Sticky" Store Visits This session will explore techniques that multi -unit managers can use during and between store visits to make a positive, lasting impression, and make sure more of the "right" behaviors stick --in other words, are happening in their stores more frequently even (and especially) when the multi-unit manager isn't there. Participants learn how to help their store managers and store employees keep the priorities top -of-mind and more consistently executed. Duration: 1 hour 2016 Tailored Shared Services, LLC. All Rights Reserved. 14