ISO EDUCATION AND TRAINING MANAGEMENT: ENSURING COMPLIANCE WITH ISO 29990:2010 DQS - COMPETENCE FOR SUSTAINABILITY

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1 ISO EDUCATION AND TRAINING MANAGEMENT: ENSURING COMPLIANCE WITH ISO 29990:2010 DQS - COMPETENCE FOR SUSTAINABILITY

A FOCUS ON COMPETENCE: THE ISO 29990 THE INTERNATIONAL STANDARD FOR NON-FORMAL EDUCATION AND TRAINING The market for learning service providers is a very competitive one; and not only in the private

Furthermore, it promotes the design of suitable services and the evaluation of learning results, making this a useful system to demonstrate evidence of competence and quality.

2 A FOCUS ON COMPETENCE: THE ISO THE INTERNATIONAL STANDARD FOR NON-FORMAL EDUCATION AND TRAINING The market for learning service providers is a very competitive one; and not only in the private sector. Public sector institutions also have to work hard to stay ahead. The new standard offers a much needed focus on the actual learning needs of any given target group. Furthermore, it promotes the design of suitable services and the evaluation of learning results, making this a useful system to demonstrate evidence of competence and quality. In addition, ISO is also a valuable tool for management and control, because its requirements for profitability supply an organization with essential input for the management of resources, finances and risk. ISO The Standard for Non - Formal Education and Training 3 What ISO can do for you: The Benefits 4 The road to ISO certification 5 Maximizing Visibility with the Global Conformity Mark 6 Five reasons to choose DQS as your certification partner Frankfurt am Main

3 ISO 29990: THE STANDARD FOR NON - FORMAL TRAINING AND EDUCATION MANAGEMENT SYSTEMS Requirements with guidance for use What is the focus of the standard? With ISO 29990, learning service providers have in their hands the first internationally applicable standard that focuses on the single most important asset organizations and facilities in this sector have: the learning services themselves. The standard can be certified against, making it eminently suitable for providing evidence of the quality and competence of learning service providers to all relevant stakeholders above all, the learners themselves. The objective of this International Standard is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of nonformal education, training and development. This International Standard uses the term learning services rather than training in order to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services. This International Standard focuses on the competency of LSPs. It is intended to assist organizations and individuals to select an LSP who will meet the organization's needs and expectations for competency and capability development and can be used to certify LSPs. This International Standard shares some similarities with many of the management system standards published by ISO, particularly ISO 9001 What is the target audience of the standard? Competitive, private education institutes Providers of distance learning courses Organizations with in-house training departments Academies for further training run by associations or other institutions Out-of-school and out-of-university educational programs Providers of management and employee training Adult education providers Private universities and colleges Schools, colleges, and universities Implementing ISO 29990: What the Standard requires you to do Identify and evaluate the learning needs of a person or group Derive suitable learning offers Define learning objectives, contents, and processes Specify measures to support and monitor learning transfer Make available and accessible learning resources Create transparency of services provided and the learning environment for the learner Manage communications and resources Financial and risk management

WHAT ISO 29990 CAN DO FOR YOU: THE BENEFITS Transparent services and market advantages: potential for the future Learning Service Providers stand to profit directly from a specific quality management

4 WHAT ISO CAN DO FOR YOU: THE BENEFITS Transparent services and market advantages: potential for the future Learning Service Providers stand to profit directly from a specific quality management system for non-formal training, such as ISO Implementing the requirements of the standard leads to systematic improvements in the quality of education services provided. It also increases the competitive ability of any service provider in a sustainable manner, and allows learners to receive transparent learning services. The significance of certificates and other evidence of quality will continue to grow in the education sector, such as for the awarding of public subsidies or within the framework of EU harmonization of education systems. The Benefits of Implementing ISO Customer orientation: focus on the needs of learners Documented quality: competitive advantages in tenders and quotes Measure and evaluate: ensure the effectiveness of learning services Steer: monitor and control the learning processes Grow internationally: globally recognized education standard

5 THE ROAD TO ISO CERTIFICATION During the implementation process, DQS offers an optional gap analyss to identify potential for improvement. This enables you to prepare for the certification audit as efficiently as possible. OPTIONAL GAP ANALYSIS Once your company is ready, we set the audit date and select an auditor with the necessary experience and competences in your sector. PLANNING During the initial assessment, we evaluate whether your company meets the requirements of ISO The audit duration depends on the size and complexity of your operations. INITIAL AUDIT After the audit, you will receive a detailed report, outlining our findings and describing the potential for improvement. AUDIT REPORT Should there be any non-conformities, you will have three months time to correct them and implement the appropriate corrective measures. As soon as all non-conformities have been closed, the ISO Certificate will be issued, with a validity of three years. The certificate will be published in the publicly accessible DQS Database. [ CORRECTIVE ACTIONS CERTIFICATE ] DQS CERTIFICATE DATABASE In order to maintain the validity of the certificate, yearly survellance audts will take place in the second and third year of the certification cycle. A detailed audit report is part of our service. The certificate will expire three years after the initial audit. In case you wish to renew the certificate, a new threeyear-cycle begins. SURVEILLANCE AUDITS

MAXIMIZING VISIBILITY: THE GLOBAL CONFORMITY MARK Achieving certification to ISO 29990 is a feat you can be proud of.

Any organization certified by DQS according to ISO 29990 will automatically receive the Global Conformity Mark certificate and label EXCELLENT KNOWLAGE INSTITUTE - on top of the ISO 29990:2010

6 MAXIMIZING VISIBILITY: THE GLOBAL CONFORMITY MARK Achieving certification to ISO is a feat you can be proud of. In order to help you highlight this success and make it public, DQS has developed the Global Conformity Mark (GC-Mark ) labeling program). Any organization certified by DQS according to ISO will automatically receive the Global Conformity Mark certificate and label EXCELLENT KNOWLAGE INSTITUTE - on top of the ISO 29990:2010 certificate and without additional charges. This enables you to integrate ISO certification into your communication and branding strategy. In contrast to ISO certification, which the general public usually struggles to understand, the Global Conformity Mark has been designed specifically for marketing and communication purposes. As such, it translates ISO certification into a visually attractive and easily understandable message. CERTIFICATE This is to certify that Sample Company Ltd. Line 1 Line 2 Country has implemented and maintains an Road Traffic Safety Management System.. Scope: Scope of operations Through an audit, documented in a report, it was verified that the management system fulfills the requirements of the following standard + + ISO Certificate registration no Valid from Valid until Date of certification German Association for Sustainability Dr. Sied Sadek Managing Director Certification Body:,, Frankfurt am Main, Germany ISO Certificate Global Conformity Certificate Excellent Knowlage Institute Global Conformity Label Excellent Knowladge Institute

FIVE REASONS TO CHOOSE DQS AS YOUR CERTIFICATION PARTNER 1 The Competence of our Auditors For ISO 29990 audits, we only commission auditors who have years of experience in

2 Recognition in the Industry DQS has over 50,000 certified sites all across the globe.

3 Informative Audit Reports An intelligently designed audit report is an integral part of our service.

We identify blind spots, make suggestions for improvements and provide valuable imput for your company. 4 30 Years of Experience in Certification Auditing is our craft.

7 FIVE REASONS TO CHOOSE DQS AS YOUR CERTIFICATION PARTNER 1 The Competence of our Auditors For ISO audits, we only commission auditors who have years of experience in the field of compliance management. This way we can ensure that our auditors understand your business processes and assess the implementation of the standard appropriately. 2 Recognition in the Industry DQS has over 50,000 certified sites all across the globe. This means that your clients know our reputation as a competent and trustworthy certification body and understand the value of a DQS certificate. 3 Informative Audit Reports An intelligently designed audit report is an integral part of our service. Through stringent internal and external quality controls, we ensure that our audit reports are understandable and constructive. We identify blind spots, make suggestions for improvements and provide valuable imput for your company Years of Experience in Certification Auditing is our craft. Since our foundation in 1985, it has been our mission to assess and improve quality management systems and processes, as well as strengthen mutual trust among organizations and their stakeholders through regular independent audits. 5 We Support You Every Step of the Way From the quotation to the final certificate issue - we support you in each audit phase and are always at your disposal, every step of the way.

Besides the certification of management systems, products and services, our

8 ABOUT DQS DQS is your partner for all assessment services relating to consumer safety, sustainability and quality management. Besides the certification of management systems, products and services, our portfolio also includes supplier audits, ethical audits as well as inspection and diagnostics. OFFICES ALL OVER THE GLOBE / info@dqs.co.za

Compliance Label: Verified Asset Management

Compliance Label: Verified Asset Management Verified Asset Management Current state of assets Level of service Critical Assets Minimum life cycle cost Long-term funding plan For whom? For companies, which