Canada Volunteerism Initiative. Catalogue of Resources

Transcription

1 @ Canada Volunteerism Initiative Catalogue of Resources

2 We acknowledge the financial support of the Government of Canada through the Department of Canadian Heritage. The opinions expressed in this publication do not necessarily reflect those of the Department of Canadian Heritage. Volunteer Canada, 2006 Également disponible en français ISBN

3 Table of Contents Introduction Information, Capacity Building and Awareness Centre Resources Community Support Centre Resources Knowledge Development Centre Resources Local Network Resources Index Canada Volunteerism Initiative - Catalogue of Resources

4 Introduction As the International Year of Volunteers came to a close in December of 2001, the federal government announced the establishment of a permanent program to celebrate and to enable volunteerism. The Canada Volunteerism Initiative (CVI) took shape under Volunteer Canada s leadership and in partnership with what is now Imagine Canada. The two worked closely with local communities and advisors. The goals of the Canada Volunteerism Initiative are to encourage Canadians to volunteer; to improve the capacity of organizations to involve volunteers; and to enhance the experience of volunteering. The Initiative encompasses three major elements: promotion and capacity building, delivered through the Information, Capacity Building and Awareness Centre (managed by Volunteer Canada); research, delivered through the Knowledge Development Centre (managed by Imagine Canada); and local learning, delivered through the Community Support Centre (managed by Volunteer Canada, in partnership with Imagine Canada). Thirteen Local Networks in each province and territory guide the implementation of the CVI in their part of the country, keeping in mind their identified needs and their respective and unique contexts for volunteerism. The Strategic Management and Coordination Committee, made up of representatives from government, the three national centres and Local Networks, provides overall leadership and oversight to the CVI. Combined together, the work of the CVI produces new ideas, practical guidelines, statistics and analysis, resources to recognize and honour volunteers, opportunities for discourse, best-case studies and more. The program delivers across Canada, in countless communities, to different parts of the voluntary sector and with a variety of people and organizations a full and rich gamut of work and thought dedicated to fostering and strengthening volunteerism as a fundamental Canadian value. During the four years of the Canada Volunteerism Initiative, much information has emerged, resulting in the production of a substantial array of tools, resources, manuals and reports. This Catalogue has been developed to provide a comprehensive listing of those products. It has been divided into four distinct sections to identify where the products originated. As well, the topic(s) the resource addresses has also been identified. The Information, Capacity Building and Awareness Centre promotes volunteering and supports organizations with effective volunteer program management practices. It has produced a number of national resources to address current trends or hot topics in the area of volunteerism and volunteer development. The Knowledge Development Centre is mandated to build the body of knowledge on volunteering and to promote the effective transfer of this knowledge to voluntary organizations. The Centre funds research on volunteers and volunteerism through community-based and national projects. The reports from these research projects, some of them identifying promising volunteer management practices, are listed in this catalogue. While national leadership, objective analysis and the development of intellectual capital are vitally important aspects of the CVI, in the end it is in local communities, in grassroots organizations, and with volunteers themselves that the big ideas have to take hold, and where the reality of day-to-day volunteerism plays out. The Community Support Centre supports the development and testing of new and innovative methods for sustaining volunteerism and has funded a substantial number of community-based projects that have allowed organizations to try out, evolve and assess a range of approaches to volunteer management and development. The products described in this catalogue have been developed by some of the organizations that have received funding through the Centres. The CVI Local Networks lead the implementation of the CVI at the provincial/territorial level, based on the needs and priorities of their areas. Many Networks have developed tools and products or have funded projects in their communities that have resulted in new resources. These resources are shared with you through this Catalogue. In most cases, the specific URL address has been provided to allow you to access these resources electronically. As well, the Volunteer Resource Centre (VRC) is a component of the CVI which provides a one-stop access to information. The products identified in this catalogue are all available on the VRC (through with an easy-to-use search function. In addition, the resources from the Knowledge Development Centre can be accessed through their website 2 Canada Volunteerism Initiative - Catalogue of Resources

5 Canada Volunteerism Initiative - Catalogue of Resources (). Resources identified as in production were not finalized by the time this Catalogue was printed. Upon completion, they will be posted on the appropriate website. On a final note, this year the Canada Volunteerism Initiative will prioritize the transfer of the knowledge gained through the previous four years of the CVI to voluntary organizations in Canada and to those who work with volunteers. You are encouraged to connect with the CVI Local Network in your area to learn about possible opportunities for training or networking. All Networks have their own websites, which can be accessed through We hope that readers will find these resources interesting and helpful and will consider adapting and using any of the tools and approaches that may support your work with volunteers. We also invite you to send us your comments, thoughts and any successes or challenges you have experienced as you do your part to enhance and improve voluntary action. Above all we encourage you to share with us in celebrating the energy and commitment of the 161,000 charities and non-profit organizations, the paid people and the millions of volunteers in Canada that do so much, working together, to define quality of life for us all. Canada Volunteerism Initiative - Catalogue of Resources 3

6 Information, Capacity Building and Awareness Centre Resources Information, Capacity Building and Awareness Centre (ICBA) Resources Making a Business Case for Employer-supported Volunteering Contributory Behaviours of Medical Health Professionals (Abridged version) This research study examines the contributory behaviour of individuals who work in the health sector in Canada, specifically medical doctors and other health professionals, as well as medical technicians, aides and orderlies, and examines how their contributory behaviour compares with the rest of the occupational structure. Using data from two large national surveys, it documents the extent and manner in which individuals in this occupational category engage in formal volunteering, charitable donating, direct personal helping and giving, and participating in civic organizations and activities. At the time of printing, this resource was in production. Please visit the Volunteer Resource Centre. Centre: ICBA Developing Employer-supported Volunteerism Policies In many cases, employer-supported volunteer (ESV) initiatives have grown organically within businesses. Often, this means that the practices associated with ESV are not formalized and that there is no method in place to clearly demonstrate a company's commitment to community involvement. To facilitate the sometimes daunting task of policy development, Volunteer Canada, drawing on a wide range of corporate experience with ESV implementation, has produced this resource in an attempt to present a standardized approach to ESV policies in Canada. Centre: ICBA Category: Volunteering Employer-supported; Management of Volunteers Employer-supported Year produced: 2003 This resource highlights the mounting evidence of the significant payoffs to employers who support and encourage their employees to do volunteer work. Benefits to employers include, but are not limited to, increased employee motivation and loyalty, increased investment, more media attention, lower absenteeism and higher productivity all of which makes good business sense. Centre: ICBA Category: Volunteering Employer-supported; Management of Volunteers Employer-supported The National Survey of Non-profit and Voluntary Organizations: Highlights and the implications for those who promote and enable volunteerism The results of the National Survey of Non-profit and Voluntary Organizations (NSNVO), and the Satellite Account of Non-profit Institutions and Volunteering have recently been released. The results reveal just how large, wide-ranging and important the sector is in Canada, as well as some implications for those who work to promote and enable volunteerism. Volunteer Canada has developed a 1.5 hour PowerPoint training session as a tool to initiate discussion within your organization and among voluntary sector agents in your community. The training session explores key NSNVO results, as well as some important trends and their impact on volunteerism and volunteer involvement. php#nsnvo Centre: ICBA Format: Website (includes downloadable components) ; Trends and History Statistics Year produced: Information, Capacity Building and Awareness Centre Resources

7 Information, Capacity Building and Awareness Centre Resources Ontario Law and Social Policy: Implications for screening Screening in Ontario is subject to the same criminal, common and constitutional laws that apply in other provinces in Canada. In addition, several provincial laws in Ontario touch on the issue of screening, either directly or indirectly. Taken together, these laws form a regulatory regime that is relevant to those organizations and individuals who work with children and other vulnerable persons, and who carry out screening as part of their risk management responsibilities. The provincial statutes relevant to screening are summarized in this resource. Québec: w w w. v o l u n t e e r.ca/volunteer/pdf/quebec_summary_eng.pdf Centre: ICBA Volunteer Connections: Family volunteering making it official Centre: ICBA Category: Organizations Risk Assessment and Screening; Management of Volunteers Laws and Legal Information Year produced: 2002 This manual was developed to help guide organizations involving volunteers in the development of effective strategies to pro a c t i v e l y reach out to and engage family groups as a new source of volunteer help. The manual presents both the challenges and the benefits of using family groups within an organization, and provides a series of valuable tools for organizations that are considering opportunities for family volunteers. Strategic Information on Volunteering and Donating Across Canada A series of five reports from Canada s principal regions that detail the most recent information available from Statistics Canada about the levels of volunteering and donating by different types of individuals and for various kinds of non-profit organizations across Canada. The information is based on the 1997 and 2000 versions of the National Survey of Giving, Volunteering and Participating. The reports include results of sophisticated statistical analyses revealing the unique characteristics of the volunteers and donors who made the greatest contributions of their time or money in each region, and explore the significance of these findings from a target marketing perspective. All five regional reports have been prepared in collaboration with Statistics Canada and the Centre for Applied Social Research at Carleton University. Atlantic Region: w w w. v o l u n t e e r.ca/volunteer/pdf/atlantic_summary_eng.pdf British Columbia: Ontario: w w w. v o l u n t e e r.ca/volunteer/pdf/ontario_summary_eng.pdf Prairies: Centre: ICBA Category: Volunteering Family Volunteer Involvement Reaching out to and Connecting with Grassroots Organizations: Fact sheets for effective volunteer involvement This resource, made up of a series of fourteen fact sheets (Involving Volunteers Effectively), was created to support grassroots and citizen-based organizations that do not receive leadership and other services through traditional networks. The resource is designed to be easily reproduced and distributed according to the particular needs of an organization, and deals with topical issues such as recruiting volunteers effectively, involving youth, avoiding burnout, and screening. Each component of the resource reinforces the Volunteer Development Cycle as a focal point for all organizations as they effectively involve volunteers. php#reaching Information, Capacity Building and Awareness Centre Resources 5

8 Information, Capacity Building and Awareness Centre Resources Centre: ICBA Category: Management of Volunteers Planning; Management of Volunteers Recruitment; Management of Volunteers Risk Assessment and Screening Volunteering and Mandatory Community Service: Choice Incentive Coercion Obligation This resource, the first of its kind in the country, explores mandatory community service and its relationship to volunteering. The resource is comprised of four separate parts. Exploring the Theme is an overview that highlights central concepts connecting mandatory community service and volunteering. A Discussion Paper takes an in-depth look at mandatory service, the evolving definition of volunteering and the importance of language. Implications for Volunteer Program Management suggests some of the modifications that should be made to volunteer management practices in order to effectively engage mandatory community service participants. And finally, Views and Opinions presents some of the current thinking on mandatory community service and is based on input from Volunteer Centres and networks across the country. Exploring the Theme A Discussion Paper Implications for Volunteer Program Management Views and Opinions At the time of printing, these three resources were in production. Please visit the Volunteer Resource Centre. Centre: ICBA For more information on these and other resources, please visit the Volunteer Resource Centre. 6 Information, Capacity Building and Awareness Centre Resources

9 Community Support Centre Resources Community Support Centre (CSC) Resources Best Practices in Volunteer Management: An action planning guide for small and rural non-profit organizations This Guide was created to help strengthen volunteer management practices within small and rural non-profit organizations. The Guide is organized into ten sections based on the ten best practices of the Canadian Code for Volunteer Involvement s Organization Standards. Created by the Yukon Volunteer Bureau, the guide will help these organizations create a framework for ongoing work with volunteers. The assessment questions allow organizations to determine their priorities and to ensure the best approach for their specific group. CSC Tip Sheet Focus Groups A focus group is a guided discussion used to explore people s thoughts, feelings and opinions on a specific topic. This tip sheet explains what a focus group is, when it should be used and how participants should be selected. It lists the steps to take before conducting a focus group session, during a session and after a session to ensure reliable and useful results. A checklist and a list of additional resources are included. Author(s): Imagine Canada for CSC Author(s): Yukon Volunteer Bureau Category: Organizations Not for Profit; Management of Volunteers Planning Building Partnerships This manual presents information that is essential for finding and retaining partners. Organizations will discover effective ways of communicating, assigning tasks, managing initiatives, networking, consulting and preventing risks. The manual outlines the tools that are indispensable for successfully forming a partnership and describes various types of partnerships: those with community organizations, government organizations, private-sector organizations and small community groups, e.g., parents committees and 4H Clubs. w w w. v o l u n t e e r. c a / v o l u n t e e r / p d f / C S C / S F M P a r t n e r s E N G. p d f CSC Tip Sheet Interviewing Interviewing is a useful research method for gathering in-depth information on people s opinions, experiences and feelings. This tip sheet provides an overview of how to conduct interviews for research purposes. It provides an introduction to various types of interview methods and explains how to choose the right method for your project. It also lists the steps you should take before, during and after the interview to ensure that you collect good quality data. At the time of printing, this resource was in production. Please visit the Volunteer Resource Centre. Author(s): Imagine Canada for CSC Year produced: 2006 Author(s): La Société franco-manitobaine Category: Organizations Not for Profit CSC Tip Sheet Knowledge Transfer Knowledge transfer refers to the process by which knowledge is transferred to people and organizations that can benefit from it. This tip sheet reviews the five key elements of effective knowledge transfer: audience, message, messenger, activities and effects. It also discusses how to develop and implement a knowledge transfer strategy and how to revise your strategy Community Support Centre Resources 7

10 Community Support Centre Resources as you progress. A checklist and a list of additional resources are included. Author(s): Imagine Canada for CSC CSC Tip Sheet Project Evaluation CSC Tip Sheet Survey Research Methods To develop a survey that meets their needs, researchers need to understand the basics of sampling and survey research. These topics can be intimidating, so this tip sheet explains, in easy-tounderstand language, common sampling techniques and survey research methods. It also discusses concepts such as sampling frame and sample size, and explains the main steps to take before, during and after conducting a survey. A checklist and a list of additional resources are provided. Project evaluation is a process of collecting and analyzing information in order to understand the progress, success and effectiveness of a project. This tip sheet provides practical information on project evaluation and the effective use of evaluation results. It summarizes the main steps in planning and conducting an evaluation, analyzing data and reporting results. A checklist for completing a project evaluation and a list of additional resources are included. Author(s): Imagine Canada for CSC Culturally Diverse Youth and Vo l u n t e e r i s m : H ow to recruit, t r a i n, and retain culturally diverse youth volunteers Author(s): Imagine Canada for CSC CSC Tip Sheet Questionnaire Design This handbook was created by the Calgary Immigrant Aid Society (CIAS) and reports on the findings of a re s e a rch project on culturally diverse youth volunteers. It offers Canadian organizations information to help recruit, train and retain culturally diverse youth. By offering guidelines based on re s e a rch findings, as well as templates to help with the assessment and implementation of culturally diverse youth volunteer programs, the handbook will help organizations adapt their policies and pro c e d u res so that their volunteer programs become inclusive of immigrant youth. Inexperienced researchers often think that all they need to do to gather information is to write a questionnaire, send it out to a large number of people and wait for the responses to roll in. The results of their efforts are, however, often disappointing. This tip sheet explains the basics of questionnaire design, including the difference between open-ended and closedended questions, question wording and order, and the steps in developing a good questionnaire. Author(s): Calgary Immigrant Aid Society Category: Volunteering Youth; Management of Volunteers Recruitment; Management of Volunteers Retention Author(s): Imagine Canada for CSC 8 Community Support Centre Resources

11 Community Support Centre Resources Designing a Fundraising Strategy All non-profit organizations need financial assistance in order to carry out their work. Sometimes it is difficult to determine what fundraising methods are most appropriate. This guide has been produced in order to simplify this task. Using this guide, organizations will be able to successfully perform the following tasks: 1) assess needs; 2) develop a fundraising strategy; 3) prepare an action plan; 4) find a product or select an event; and 5) co-ordinate and simplify fundraising tasks. Author(s): La Société franco-manitobaine Category: Organizations Budget Facilitated Discussions: A volunteer management workbook Voluntary organizations often consult stakeholders in the development, design, delivery or review of services and programs. This workbook has been developed as a tool to assist organizations in collecting stakeholder information and comments in a practical way. By following the steps in this workbook, voluntary organization staff and/or volunteers can systematically capture stakeholder comments and data, and develop strategies for integrating this information into program design and delivery. Author(s): Volunteer Canada CSC Category: Organizations Not for Profit Year produced: 2003 How to be a Great Volunteer and what s in it for me? How to be a Great Volunteer and what s in it for me? is one of the tools created by St. George's YouthNet to help youth understand what volunteerism is all about and how to be a helpful volunteer. It is upbeat, clearly written and fills in knowledge gaps for youth who may never have volunteered before or have any work experience to draw from. The guide includes how to choose a volunteer position, where to look for a volunteer position, how to apply for a volunteer position, the do's and don'ts of volunteering, the rights and responsibilities of volunteers, the benefits of volunteering, frequently asked questions, and links and resources. The guide is not specific to volunteering at St. George's YouthNet and is, therefore, a resource that other organizations can easily use to educate potential youth volunteers. Booklet: web.pdf Fact Sheet: PowerPoint: final.ppt Author(s): St. George s YouthNet, PowerPoint Pre s e n t a t i o n Category: Volunteering Youth How to Work with Volunteers: A resource for remote Northern organizations In many remote Northern communities, low literacy and cultural differences are barriers to improving volunteer management practices. In the Yukon specifically, it is estimated that up to 47% of adults in rural communities have low levels of literacy. Approximately half of the rural population is First Nations, some of whom may not speak English as a first language. Because of these factors, resources produced for the general population are not necessarily culturally or linguistically appropriate. How to Work with Volunteers provides a volunteer re s o u rce management manual that is culturally relevant, easy to read and focuses on best practices for remote Northern settings. In addition to talking about who volunteers and why, this resource takes the reader through each stage of the volunteer development cycle: planning, recruitment, orientation/training, supervision/evaluation and recognition. It also includes an overview in plain language of the safe steps of screening. Examples and illustrations reflect the Northern, remote experience. Community Support Centre Resources 9

12 Community Support Centre Resources Booklet: At the time of printing, this resource was in production. Please visit the Volunteer Resource Centre. Author(s): Yukon Learn Society, PowerPoint Pre s e n t a t i o n Category: Organizations Not for profit Fact Sheet: PowerPoint: Author(s): Yukon Learn Society, PowerPoint Pre s e n t a t i o n Category: Organizations Not for profit How to Work with Volunteers: A resource for rural organizations Across Canada, low literacy and cultural differences can be barriers to improving volunteer management practices. While there are many volunteer management resources available, they may not be culturally or linguistically appropriate. Without such resources, volunteer organizations are unaware of best practices of volunteer management strategies and struggle to build and maintain volunteer capacity. As a result, the Yukon Learn Society created How to Work with Volunteers, an easy-to-read volunteer resource management manual. Originally designed for remote Northern organizations, the resource is now also available with rural illustrations and examples. In addition to talking about who volunteers and why, How to Work with Volunteers takes the reader through each stage of the volunteer development cycle: planning, recruitment, orientation/training, supervision/evaluation and recognition. The resource also includes an overview in plain language of the safe steps of screening. Examples and illustrations throughout the manual reflect rural Canada. Booklet: Fact Sheet: PowerPoint: How to Work with Volunteers: A resource for urban organizations Across Canada, low literacy and cultural differences can be barriers to improving volunteer management practices. While there are many volunteer management resources available, they may not be culturally or linguistically appropriate. Without such resources, volunteer organizations are unaware of best practices of volunteer management strategies and struggle to build and maintain volunteer capacity. As a result, the Yukon Learn Society created How to Work with Volunteers, an easy-to-read volunteer resource management manual. Originally designed for remote Northern organizations, the resource is now also available with urban illustrations and examples. In addition to talking about who volunteers and why, How to Work with Volunteers takes the reader through each stage of the volunteer development cycle: planning, recruitment, orientation/training, supervision/evaluation and recognition. The resource also includes an overview in plain language of the safe steps of screening. Examples and illustrations throughout the manual reflect urban Canada. Booklet: Fact Sheet: PowerPoint: Author(s): Yukon Learn Society, PowerPoint Pre s e n t a t i o n Category: Organizations Not for profit Maintaining Good Relations with the Media The goal of this resource is to explain some basic principles that will help an organization in its relations with the media. Attracting media attention may be an art, but the surest way to make the most of one's media relations is to know what you are doing. 10 Community Support Centre Resources

13 Community Support Centre Resources This resource provides tactics for gaining the attention of the print, radio and television media, including nine practical and indispensable tools for establishing direct relations with the media. Using this resource will help organizations uncover certain benefits to establishing relations with the media ranging from creating a positive image of your organization, i n c reasing an organization's ability to obtain sponsorships and core funding, to facilitating the formation of partnerships and recruiting volunteers. Author(s): La Société franco-manitobaine Category: Organizations Not for Profit communicating results. Each module includes templates, tables and forms. The tool is the result of Imagine Canada's experience working with non-profit organizations funded by the Community Support Centre. At the time of printing, this resource was in production. Please visit the Volunteer Resource Centre. Author(s): Imagine Canada for CSC Year produced: 2006 Recognizing our Volunteers Managers of Volunteers: A profile of the profession Who are managers of volunteers? What types of organizations employ them? What is the scope and nature of their work? What are their challenges? What training have they had and what training do they need? Do they feel supported by the organizations that employ them? To answer these and other questions, Imagine Canada commissioned Environics Research Group to conduct a national survey of managers of volunteers. In this report, data from this survey is used to present a profile of the volunteer management profession in Canada. Author(s): Imagine Canada for the CSC Year produced: 2003 Project Evaluation Tool for Non-profit Organizations: A guide to fundamental information and steps for conducting evaluation This practical tool explains, step-by-step, how to carry out a project evaluation. Designed to help non-profit organizations evaluate their projects and obtain results they can share with stakeholders, the tool contains four training modules: planning, implementing, analyzing and interpreting data, and Recognizing volunteers with subtlety and sensitivity is an art. If recognition is expressed with frankness, feeling and sensitivity, deserving and dedicated volunteers will feel that they have been accepted, identified, recognized and congratulated. Most volunteers are very touched by this type of recognition. They are donating their time and energy to a cause they firmly believe in, and expressions of recognition give them further motivation. This resource presents various forms of recognition and examples of activities that can be carried out to thank volunteers. Author(s): La Société franco-manitobaine Category: Management of Volunteers Recognition Recruiting and Sustaining Youth Volunteers: A resource for organizations The ideas found in this resource sprang from challenges St. George's YouthNet faced in retaining children who had been through its day camp and other outreach programs. Just like any other volunteer demographic, building a group of committed and enthusiastic young volunteers involves a number of stages: creating the position, recruiting, screening, orienting and training the volunteers, sustaining them while they volunteer and finally recognizing their efforts. The resource addresses each of these topics. By using their own experiences, St. George's YouthNet Community Support Centre Resources 11

14 Community Support Centre Resources provides a framework to help other organizations adapt their usual practices and build a successful youth volunteer program. Booklet: web.pdf Fact Sheet: web.pdf PowerPoint: Author(s): St. George s YouthNet, PowerPoint Pre s e n t a t i o n Category: Organizations Not for profit; Volunteering Youth; Management of Volunteers Recruitment; Management of Volunteers Retention Recruiting Volunteers Recruiting volunteers can be a time-consuming process. Unfortunately, it often becomes a case of looking for a "warm body" to get the job done. The task is all about finding the right person for the right position, with the right skills at the right time. Regardless of the position to be filled, organizations must follow the same processes as in recruiting staff. Using this guide, you will be able to successfully perform the following tasks: 1) define the volunteer position; 2) determine the position qualifications; 3) find suitable candidates; 4) develop a list of potential candidates; and 5) communicate clearly with candidates. Author(s): La Société franco-manitobaine Category: Management of Volunteers Recruitment Sound Planning for Organizational Health This resource is an overview of the main tools that can be used to help improve the management and overall health of an organization. The guide is for all workers, managers, board members, members, volunteers and others who wish to improve their organization's performance and keep it healthy in the long term. The guide contains five chapters that discuss various aspects of organizational review and planning. The five chapters are The Organization's Current State of Health, which provides a framework for assessing an organizations' current state of health; Overall Review of the Organization, which outlines a five-step process for successfully reviewing an organization's operations; Strategic Planning, which outlines the steps necessary to determine future directions for an organization and safeguard its long-term health; Planning the Programs, which helps organizations plan programs by setting objectives, assessing resources and taking action; and finally, Human Resource Management, which discusses interpersonal relations, motivation and training with a view to building a healthier organization. Booklet: web.pdf Fact Sheet: pdf PowerPoint: Author(s): La Société franco-manitobaine, PowerPoint Pre s e n t a t i o n Category: Organizations Not for profit The Volunteer Interpreter Training Program: Course conductor handbook Communities across Canada need accessible, competent interpretation services. The comprehensive Volunteer Interpreter Training Program lets community organizations and agencies train qualified participants to become highly skilled, competent volunteer interpreters, regardless of the languages in question. The program introduces new volunteers to a basic understanding 12 Community Support Centre Resources

15 Community Support Centre Resources of interpreting. It also teaches how to ethically perform interpretation in a variety of circumstances, including health care, social services, government agency, counseling and legal settings. The program provides information for participating sponsor agencies to help them properly screen participants for language and other skills, and to provide training to skilful interpreters able to handle a wide range of situations. Sponsor agencies will learn how to find course conductors, how to adapt the course to their community's needs, and, once their volunteer interpreting program is in place, how to manage the program and debrief and support their volunteer interpreters. The course consists of theory, technical and practical training stages, followed by a practicum of fifteen actual interpreting sessions. At the time of printing, this resource was in production. Please visit the Volunteer Resource Centre. Author(s): Calgary Chinese Community Service Association Category: Management of Volunteers Orientation and Training The Volunteer Interpreter Training Program: Sponsor agency guidelines Communities across Canada need accessible, competent interpretation services. The comprehensive Volunteer Interpreter Training Program lets community organizations and agencies train qualified participants to become highly skilled, competent volunteer interpreters, regardless of the languages in question. The program introduces new volunteers to a basic understanding of interpreting. It teaches them how to ethically perform interpretation in a variety of circumstances, including health care, social services, government agency, counseling and legal settings. The program provides information for participating sponsor agencies to help them properly screen participants for language and other skills, and to provide training to skilful interpreters able to handle a wide range of situations. Sponsor agencies will learn how to find course conductors, how to adapt the course to their community's needs, and, once their volunteer interpreting program is in place, how to manage the program and debrief and support their volunteer interpreters. The course consists of theory, technical and practical training stages, followed by a practicum of fifteen actual interpreting sessions. At the time of printing, this resource was in production. Please visit the Volunteer Resource Centre. Author(s): Calgary Chinese Community Service Association, PowerPoint Presentation Category: Management of Volunteers Orientation and Training The Volunteer Interpreter Training Program: Volunteer interpreter handbook This handbook includes the following individual booklets: Technical Manual, Theory Manual, Practicum Logbook, Practical Workbook, Technical Workbook and Theory Review Workbook. Communities across Canada need accessible, competent interpretation services. The comprehensive Volunteer Interpreter Training Program lets community organizations and agencies train qualified participants to become highly skilled, competent volunteer interpreters, regardless of the languages in question. The program introduces new volunteers to a basic understanding of interpreting. It teaches them how to ethically perform interpretation in a variety of circumstances, including health care, social services, government agency, counseling and legal settings. The program provides information for participating sponsor agencies to help them properly screen participants for language and other skills, and to provide training to skilful interpreters able to handle a wide range of situations. Sponsor agencies will learn how to find course conductors, how to adapt the course to their community's needs, and, once their volunteer interpreting program is in place, how to manage the program and debrief and support their volunteer interpreters. The course consists of theory, technical and practical training stages, followed by a practicum of fifteen actual interpreting sessions. At the time of printing, this resource was in production. Please visit the Volunteer Resource Centre. Author(s): Calgary Chinese Community Service Association Category: Management of Volunteers Orientation and Training Community Support Centre Resources 13

16 Community Support Centre Resources Volunteer Management Audit: The Canadian Code for Volunteer Involvement The Volunteer Management Audit: The Canadian Code for Volunteer Involvement is a tool for non-profit and charitable organizations to assess their volunteer resources program. This audit tool is composed of seven sections that will help you gather important information about volunteer involvement and management practices within your organization. Please note that it is not necessary for your organization to have adopted the Canadian Code for Volunteer Involvement in order to complete the audit. Author(s): Volunteer Canada CSC Category: Organizations Not for profit Year produced: 2003 Volunteering Among Ethno-cultural Seniors who are new to Canada: Supporting and celebrating a valuable contribution This report is based on research on the understanding and practice of volunteerism by ethno-cultural seniors who are new to Canada. The report was created to offer insight into how organizations can recruit, support and recognize this largely untapped source of volunteers. The research focuses on six ethno-cultural groups in the Vancouver area, and suggests the need for change within the volunteer sector to better support these senior volunteers. Insight gleaned from this report will enable organizations to develop new programs or to adapt old ones in order to be more welcoming to ethno-cultural senior volunteers. Author(s): 411 Seniors Centre Category: Volunteering Newcomers to Canada Who are Managers of Volunteers? This fact sheet presents the highlights of a national survey of managers of volunteers conducted in It includes information on the demographic characteristics of managers of volunteers (e.g., age, gender, level of education). It also discusses their employment conditions (e.g., income, organization size), major responsibilities and challenges, and training. The findings are illustrated with eight easy-to-understand graphs. Author(s): Imagine Canada for CSC Year produced: 2003 Workshop Presentation Knowledge Transfer In this presentation, workshop participants are introduced to the topic of knowledge transfer. The presentation describes key terms, different models of information exchange, and elements of a successful knowledge transfer strategy. Participants are led through a real-life example of knowledge transfer and given the opportunity to share and get feedback on their own approaches to knowledge transfer. The presentation is designed for a oneor two-hour workshop. Author(s): Imagine Canada for CSC Format: PowerPoint Presentation Workshop Presentation Project Evaluation This workshop presentation explains the goals of project evaluation, and the difference between outcome evaluation and process evaluation. It includes information on the benefits and challenges of evaluation, discusses evaluation methods and tools, and provides tips that make evaluation easier. Workshop participants are given an opportunity to share their experiences and challenges in conducting evaluations. This presentation is designed for a one- or two-hour workshop Community Support Centre Resources

17 Community Support Centre Resources Author(s): Imagine Canada for CSC Format: PowerPoint Presentation Workshop Presentation Research Methods This presentation explains the difference between qualitative and quantitative research methods and provides basic information on three common methods: literature reviews, interviews and focus groups. It also explains how to select a research method and how to analyze the data collected. Workshop participants are given the opportunity to share their research plans and data collection methods and get feedback from other participants. This presentation is designed for a one- or two-hour workshop. Youth Volunteer Program Implementation Manual Driven by their guiding principle of representing the issues, concerns, dreams and thoughts of young people, the Boys and Girls Clubs of Newfoundland and Labrador created this manual to help with the implementation of youth volunteer programs in communities. Developed based on input from interviews and focus groups with youth, this step-by-step manual describes how to plan, recruit, screen, train and support youth volunteers Author(s): Boys and Girls Clubs of Newfoundland and Labrador Category: Volunteering Youth Author(s): Imagine Canada for CSC Format: PowerPoint Presentation For more information on these and other resources, please visit the Volunteer Resource Centre. Youth as Volunteers: A resource for schools This school resource manual was created by the Colchester Regional Development Agency to provide a framework that can be used in schools (Grades 6 to 9) to develop their own volunteer activities. The manual also gives details on how to form partnerships between educators and volunteer agencies to stimulate student interest and involvement in volunteerism. This manual can be used on its own or in conjunction with learning modules and school presentations, or by community groups as part of their community-based activities. It includes three lesson plans and two resource sections for teachers to use to facilitate discussions and activities in the classroom. Author(s): Colchester Regional Development Agency Category: Volunteering Youth Community Support Centre Resources 15

18 Knowledge Development Centre Resources Knowledge Development Centre (KDC) Resources One Plank at a Time Volunteer Harbour Management in Nova Scotia: A Research Report In , Coastal Communities Network conducted research in harbour communities in Nova Scotia to learn more about the context and challenges of volunteer harbour authority management. The research resulted in a comprehensive report about volunteer harbour management, as well as a manual (see p. 21) for holding training sessions with community-based management organizations. different from that in mainstream Canadian society. But little is known about Aboriginal leadership and how modern Aboriginal leaders transpose their leadership and governance styles to non-profit organizations in urban settings. This study offers ground-breaking research in this area. Category: Volunteering Volunteer Experiences; Volunteering Leadership; Trends and Research Attracting and Keeping Youth Volunteers: Creating a Governance Culture that Nurtures and Values Youth Category: Management of Volunteers Training A Community Profile In the Community Services Council of Newfoundland and Labrador conducted a study on young volunteers (ages 15 to 34) in several locations in central Newfoundland. From this research, four fact sheets (see this page, p.18, p.21) were developed. This fact sheet summarizes what was learned from interviews with volunteers about the impact this study had on them. This manual discusses the findings from interviews, focus gro u p s and a survey conducted in with youth between the ages of 16 and 30 and a number of youth-involving organizations in Atlantic Canada to determine what charitable and non-profit organizations can do to create a governance culture that nurture s and values youth. It provides suggestions for organizations to involve youth volunteers, especially in leadership positions. Tw o fact sheets (see p.23 and p.27) are also available. Category: Organizations Not for Profit; Volunteering Youth Category: Volunteering Youth Aboriginal Governance and Leadership: Volunteers in the Friendship Centres of Canada This report presents the findings of a one-year national study of the leadership within the boards of directors of Canada s 117 Aboriginal friendship centres. These centres are Aboriginalgoverned, non-profit organizations serving Aboriginal people who are off-reserve and living in urban settings. Decisionmaking and leadership in traditional Aboriginal communities are Be a Volunteer! Tips for Youth In , the Community Services Council of Newfoundland and Labrador conducted a study on young volunteers (ages 15 to 34) in several locations in central Newfoundland. From this research, four fact sheets (see this page, p.18, p.21) were developed. This fact sheet is specifically designed for young people interested in volunteering. Category: Volunteering Youth 16 Knowledge Development Centre Resources

19 Knowledge Development Centre Resources Building Capacity to Attract and Retain Literacy Volunteers This report, based on a research project conducted in , offers concrete principles that literacy organizations and other organizations working with volunteers can integrate into their volunteer programs to help recruit and retain volunteers. The report describes the factors affecting READ Saskatoon s capacity to recruit and retain volunteer tutors and Aboriginal volunteers in the context of the volunteering trends within the broader literacy community of Saskatoon. participation of Aboriginal volunteers in the voluntary sector in the Northwest Territories. This research report provides valuable insight into the strong traditions among Aboriginal people of helping and sharing for the well-being of others. A complementary resource is also available (see p.22). Category: Volunteering Volunteer Experiences; Trends and Research Category: Volunteering Special Needs; Trends and Research Community and Corporate Perspectives on Corporate Volunteer Programs This research report is based on interviews conducted in 2003 with community organizations and companies involved in corporate volunteer programs. It provides guidance to companies that wish to motivate employees to participate in a corporate volunteer program. A fact sheet (see this page) and a manual (see this page) on Corporate Volunteer Programs based on a 2002 study are also available. Corporate Volunteer Programs: Boosting employee participation This fact sheet presents six major factors that influence employees interest in participating in a corporate volunteer program and offers recommendations to companies that hope to motivate employees to get involved in such a program. A research report and a manual (both this page) on Corporate Volunteer Programs are also available from this study conducted in Category: Volunteering Employer-supported Category: Volunteerism Employer-supported; Trends and Research, Revised 2005 Continuing Strong Traditions: Aboriginal participation in the Northwest Territories voluntary sector The Northwest Territories Literacy Council, the Native Women s Association of the Northwest Territories, and the YMCA of Yellowknife sponsored research in to gain an understanding of volunteers and volunteerism among persons of Aboriginal ancestry and to identify ways to increase the Corporate Volunteer Programs: Maximizing employee motivation and minimizing barriers to program participation This manual is intended to provide guidance to companies that wish to motivate employees to participate in a corporate volunteer program. It offers recommendations based on a detailed study of one of the largest corporate volunteer programs in Canada the program run by the Ford Motor Company of Canada and on interviews with over 100 Ford employees. A fact sheet and a report (see this page) on Corporate Volunteer Programs are also available from this study conducted in Knowledge Development Centre Resources 17