Integrated Data Collection (IDC) Group. Collection and Dissemination Location
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- Verity Cummings
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1 Relationship manager JOB DESCRIPTION Designation Relationship manager Business Unit IDC Corporate Accounts Division Integrated Data Collection (IDC) Group Collection and Dissemination Location Auckland Grade and Salary Range Pay group 1, Pay band 3-4 Reports To IDC Contact Centre Manager Welcome to Statistics New Zealand Who we are Statistics New Zealand -Tatauranga Aotearoa is the country s main provider of official statistics. We also lead the Official Statistics System (OSS), which coordinates all statistics produced by government departments. Official statistics are used by government, local authorities, businesses, community groups, and individuals. They are useful for: Keeping track of and understanding the state and progress of New Zealand Steering the economy to improve the prosperity, security, and opportunities of New Zealanders Informing debate and making decisions. We are embarking on a 10-year programme called Statistics 2020 Te Kāpehu Whetū. This will change the way we work, who we work with, and the tools and processes we use. These changes will create the flexibility and sustainability we need to succeed in the future. Statistics New Zealand is a department of the New Zealand Public Service. Our duties and responsibilities are set out in the Statistics Act What we want to achieve The work we do contributes to creating an informed society using official statistics. The impact of our work and activities is that New Zealand gets the statistical information it needs to grow and prosper.
2 Our role in the Official Statistics System As the leader of New Zealand s Official Statistics System we: ensure that New Zealand gets the information it needs. advise the government on the policies, priorities, costs, and benefits of statistical activities coordinate statistical activities across Government encourage other government departments to share ownership of the OSS and to reuse data define the objectives that different departments will focus on together ensure that official statistics provide value for money. As the country s main provider of official statistics we: report on trends, patterns, and changes to New Zealand s population, economy, society, culture, and environment ensure our statistics are relevant for our customers continually improve what we do and how we do it Set an example for other government departments to follow ensure complete confidentiality for all our data maintain the highest level of credibility and integrity in our statistics. Our core values are: Leading Connecting Communicating Statistical excellence Integrity Confidentiality and data security. Our commitment to the Treaty of Waitangi Statistics New Zealand works to ensure that the statistical needs of Māori are identified and progressively met. This complies with the principles for government action on the Treaty of Waitangi.
3 Summary of your role The relationship manager, corporate accounts is part of the Integrated Data Collections (IDC) unit within the Collections and Dissemination group. The IDC unit specialises in the collection of quality data from survey respondents. The collection of data is critical, as the information gained from this is used by all of the New Zealand public including government, economists and education institutions. As a relationship manager you are in an important customer facing role, and are accountable for coordinating our survey requests from New Zealand s largest corporations and ensuring these requests are responded to on time and to a high quality standard. You will achieve this by: managing relationships with key corporations building and maintaining strong internal relationships within the wider integrated data collections and with subject matter areas providing excellent customer service, ensuring business needs are met and corporations understand their timely contribution to our outputs showing leadership and contributing to help Statistics NZ s targets, goals and enacting our values managing risks, reporting and analysis connecting and communicating with internal and external customers contributing to enable IDC to meet its present and future commitments to its internal stakeholders. Your key customers and contacts within this role include: external corporations the Standards and Methods group the wider IDC unit statistics NZ subject matter areas. You will be accountable for the work you do, and contribute positively to the values and outcomes outlined in our strategic plans, including Statistics 2020 Te Kāpehu Whetū, and our Statement of Intent. The relationship manager role reports to the IDC Contact Centre Manager. On a day-to-day basis you will report to the IDC Service Delivery Manager. This role description covers both the band 3 and 4 tasks and accountabilities. At band 3 you are expected to develop and master a number of aspects of this role description as per agreement with your manager. In band 4 you are expected to competently demonstrate all aspects of this role description.
4 Detailed description of your role You will be expected to: manage relationships and focus on customers To achieve this you will need to: develop and manage effective and efficient relationships with NZ s largest corporations actively facilitate business and economic survey collections for assigned corporations, providing support and advice to ensure they are completed accurately and on time work collaboratively to build effective relationships internally with Subject Matter Areas and other IDC teams act as an advocate for the Corporations during survey planning and collection phase ensure subject matter area requirements of the Corporations are met and technical data issues are resolved promptly and to the subject matter area s satisfaction maintain an in-depth understanding of corporation structures ensuring they are accurately represented on the Business Frame support subject matter areas by keeping up to date with industry developments that may impact upon surveys and outputs identify opportunities for aligning survey requirements with the corporations financial reporting systems. Look for ways to implement enhancements alongside subject matter areas and the Standards and Methods group build trust and confidence in New Zealand s Official Statistics System develop and deliver effective presentations to both internal and external clients build and maintain productive relationships with peers across IDC and across the wider organisation. As a result, we will see you: achieve deliverables through cooperation and effective communication support Statistics NZ's values maintain strong customer relationships that enable Statistics NZ to reach its business objectives and our customers gain value and understand their contribution to our outputs lead the accurate and timely collection of economic and business survey data update subject matter areas with industry developments and changes that may impact on future survey design and outputs use processes and systems that support the collection strategy and business objectives review and develop collection processes and contributing to relevant system developments minimise compliance costs for corporations display exemplary leadership in collection.
5 You will be expected to: improve customer service delivery to internal customers demonstrate leadership To achieve this you will need to: strengthen IDC s existing internal partnerships by increasing knowledge of mutual responsibilities and expertise lead IDC's customer service programme and provide oversight, planning and service delivery to our internal subject matter areas customers on behalf of IDC proactively identify opportunities and implement changes to improve efficiency and effectiveness across IDC and in its engagement with organisational subject matter areas establish and maintain collaborative relationships with subject matter areas to ensure a smooth flow of data and information for the efficient planning and timely completion of surveys. establish and maintain networks external to Statistics New Zealand to enable the exchange of information and practices use knowledge and understanding of Statistics NZ outputs and dissemination tools to promote the value of official statistics and their use deliver assigned tasks and projects on time and within budget demonstrate consistent leadership behaviours that support Statistics NZ's desired culture and values proactively contribute ideas and initiatives to reinforce a collaborative and supportive team culture contribute, shape and develop ideas for business improvements and take an active role in IDC business improvement projects. As a result, we will see you: strengthen IDC partnerships provide high levels of customer service to both internal customers and external providers facilitate effective and efficient delivery of IDC outputs. show an awareness of international best practice in collections increase the awareness and use of official statistics by Corporations contribute to a coherent, well balanced and proactive team that fits well within the organisations cultural objectives enable IDC to deliver effective and efficient outputs, through well informed decision making.
6 You will be expected to: connect and communicate apply analytical thinking manage risks, reporting and analysis To achieve this you will need to: ensure regular and consistent contact is established and maintained between IDC and subject matter areas commit to actively managing issues as they impact on service delivery attend and prepare for project working-group meetings as required and work to maintain and improve the processes supporting effective meetings communicate ideas and information to different audiences in plain English communicate clearly and concisely in all written and oral communications share information and knowledge with others in a proactive, timely way that fits the purpose share knowledge and collaborate with the wider IDC and subject matter areas. determine the appropriate set of statistical tools and methodologies to measure problems analyse data and draw appropriate interpretations identify possible process issues and areas for improvement analyse and interpret key messages and trends to create innovative solutions or options. monitor, analyse and report on survey response performance for the Corporations undertake cognitive testing for survey changes with the Corporations on behalf of subject matter areas during the design phase contribute to risk identification during planning and collection and recommend mitigating actions contribute to strategic planning within IDC Corporate Accounts contribute to budgets and reporting frameworks within the IDC Corporate As a result, we will see you: create and maintain a transparent and respectful relationship between IDC and the subject matter areas be understood by all internal and external customers in both written and oral communication write clearly and concisely, and follow the Statistics New Zealand plain English standard. identify potential problems and underlying issues using the appropriate statistical tools and methodologies apply subject area knowledge and statistical/ analytical skills to generate potential answers or solutions offer potential answers or solutions for consideration. contribute to the timely achievement of response rates for corporations and opportunities for improvement are identified and implemented contribute to the design of Surveys so that changes match Corporations ability to respond provide timely and accurate business and financial reporting to senior management identify and managing
7 Accounts division deliver monthly progress and budget reports identify and manage business risks and liabilities both internally and externally apply knowledge of processes and technologies for informed decision making apply knowledge of IDC's data collection strategies to ensure these align to organisational goals and any risks are mitigated use broad knowledge of IDC's data and collection strategies alongside organisational goals to build capacity and mitigate risk. business and organisational risks for the Division appropriately identify and managing business and organisational risks for the Division appropriately.
8 Desirable qualities for your role Quality 1 As a Band 3 relationship manager you will need to: Business savvy have a broad understanding of the NZ business sector, and be able to demonstrate how official statistics impacts on businesses and the economy. be able to demonstrate how businesses can prosper and grow by using official statistics. Customer focus be focused on understanding and meeting the needs of customers. Problem solving be able to recognise, analyse, and solve problems. Technical learning be keen to constantly update and add to technical skills and knowledge by taking advantage of informal and formal learning opportunities. Action orientation be proactive and energetic, and open to challenges and opportunities. Agility be able to move nimbly to respond to changing requirements and demands. Able to smoothly adapt to new ways of thinking. Understanding demonstrate a good understanding of group dynamics, including their others motivations, needs, and actions. Informing ensure that people are well informed and have easy and timely access to all the information they need to do what is expected of them. Professional be able to form constructive relationships at a senior corporate level. relationships be a team player with a strongly collaborative approach. Organising be organised and able to obtain and use resources effectively and efficiently. Perseverance pursue an objective with energy, overcoming obstacles and seeing things through to the end. Self development be committed to self-development and work to develop in areas of weakness at the same time as playing to their strengths. Standing alone demonstrate personal integrity, responsibility and reliability. Time be able to make decisions quickly when necessary. management Required have a proven understanding and/or application of relationship qualifications and management practices experience be able to engage and influence individuals and groups to achieve the desired outcomes have a demonstrated ability to work in collaboration to achieve the desired result have a qualification and interest in business management, business communications, business marketing or a related field or (if no tertiary qualification) at least 5 years experience managing relationships within the business sector have a high level of understanding of business legal, organisational and financial reporting structures.
9 Quality 1 As a Band 4 relationship manager you will also need to be: Negotiation skills able to negotiate skilfully in tough situations. Intellectual quick thinking and capable of dealing with the concepts and horsepower complexities of the position. Drive for results consistently deliver results beyond expectations. Self knowledge self-aware keen to invite feedback and learn from mistakes, open to and learning on discuss development needs, and not defensive. the fly open to the unfamiliar, ready to experiment, and quick to learn. Continuous improvement (Total quality systems) able to see and support organisation-wide quality systems and is committed to continuous improvement of processes to increase effectiveness and efficiency. Business acumen able to build a good understanding of developments in, and influences upon, the environment in which the organisation operates. Leadership able to provide formal and informal leadership in the work area. able to manage projects or lead a team in such a way that quality and timeliness standards are met without significant input from your manager. Coach and mentor Establish a breadth and/or depth in subject matter knowledge a role model to assist junior staff and contribute to the development of others by sharing information and knowledge with them by formal coaching. You mentor, by providing your knowledge and judgement you have gained through your experience, and the networks you have established. You will be someone that is looked to by more junior staff and peers as a potential source of valuable advice and support. able to identify potential interconnections and draw on knowledge, networks and information to propose and champion improvements. Alternatively, a sound understanding of how another organisation has tackled similar problems and issues, which inspires similar confidence. able to offer real insight and advancement in topics relevant to data collection, service delivery and relationship building beyond the normal expectations for the role.
10 Definitions Integrated Data Collections Subject matter area Corporations Business frame Standards and Methods The name of the division whose role is to collect quality data from respondents of our surveys. The collection of data is critical to our business. The information is used to produce statistics and tell the stories of New Zealand. These are accessed and used by the New Zealand public including government, economists and education institutions for decision making, in business and education. A name used to describe the three key business groups within Statistics NZ that are involved in producing statistics. These groups include the: Social and Population Statistics Group, Industry and Labour Statistics Group, and Macro-Economic and Environment Statistics Group. You can view this in the organisation chart on our website. Organisations identified as having a significant impact upon our survey responses. Relationship Managers within Statistics NZ are allocated to manage the relationship between Statistics NZ and these organisations to ensure our response rates are met and the organisation understands their role and impact upon the surveys. This is an up to date list of all New Zealand businesses. It is used as a population for our economic surveys. A business unit within Statistics NZ that supports subject matter areas by developing standard approaches to how we produce our statistics, including questionnaire design and analysis. Our workplace: your workplace Statistics New Zealand endeavours to provide a working environment that encourages the development of an individual's potential and their contribution to the organisation, by offering challenges and opportunities. We value staff from diverse cultural backgrounds and staff with active interests outside of work. We provide a supportive environment so that individuals can balance their working life and personal life. This is achieved through policies of work and family life, equal employment opportunities (EEO), and a healthy and safe work environment. All departmental offices are smoke free. We are committed to developing an equal employment opportunities (EEO) work place. All staff are required to comply with our EEO policy. Discrimination on the grounds of race, colour, sex, nationality, ethnic origin, sexual orientation, religion, disability, family, age, and marital status is not tolerated. 1 Copyright 1992, 1996, by Lominger Limited, Inc. a Korn Ferry Company. ALL RIGHTS RESERVED. These qualities are derived from the LEADERSHIP ARCHITECT Competency Sort Cards developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo for Lominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means, by or to any party outside of Statistics New Zealand.
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