Quality Assurance in VR
|
|
- Vanessa Moore
- 6 years ago
- Views:
Transcription
1 Quality Assurance in VR Pathways to Performance: Making a Difference on Program Evaluation Summit, September 21, 2010
2 Overview of panel presentation 1. Susan Foley (ICI): Overview of the NIDRR RTAC on VR Program Management 2. Sue Stoddard (): Findings from research activities on VR QA initiatives 3. Allison Fleming (Michigan State): Research on QA in VR findings from MSU 4. Heike Boeltzig (ICI): Next steps for the RTAC
3 1. Overview of the NIDRR RTAC on VR Program Management
4 RTAC on VR Program Management Funded by NIDRR October 1, 2009 to September 30, 2014 Develop and implement a VR Program Management Model in 5 to 7 state VR agencies Components must include Quality Assurance, Strategic Planning, and Human Resources
5 Goals of the RTAC Create a management model that includes QA, strategic planning, and HR components Import, where possible, ideas from other organizations Evaluate if the use of the management model leads to better performance.
6 Major activities Literature Reviews of QA, SP, and HR Content analysis of monitoring reports Case studies of management practices Develop a management practices model through demonstration in five to seven state agencies Evaluation of model implementation Broad dissemination
7 Management Practices What do we mean by Management Practices? QA Example: Technical Craft of QA and Program Evaluation versus the Use of QA Information What information is needed to make decisions to steer the ship?
8 What do we mean by model? Models, Frameworks, Concepts, and Theories. We are looking to create a coherent blueprint that helps VR leaders navigate through the interrelationships of QA, HR, and strategic planning decisions Blueprint means flexible.
9 What do we mean by better performance? Ultimately to improve employment outcomes Chain of outcomes that logically lead to improved employment (i.e., time in status) Other goals: Employer of Choice, Partner of Choice, Provider of Choice
10 Relationship to QA and Program Evaluation CoP Highlighting use of QA information by managers. RTAC includes technical assistance activities that may be of interest. Upcoming activities and partnership opportunities
11 2. Findings from Research Activities on VR QA Initiatives
12 Overview Concept of continuous improvement QA in other related agencies Findings from RSA Monitoring Reports Next steps
13 VR and QA VR operates within Federal and State rules and regulations For a long time, QA = Case review San Diego Case Review and its impact Recent expansion of interest in QA State-wide Quality Management initiatives Monitoring reports and RSA feedback Summit and community of practice RTAC on management models including QA, HR and SP 2010 IRI
14 QA as part of overall VR management How does QA inform management decisions at all levels? How does QA inform strategic planning? How do we measure results? How do we ensure continuous improvement?
15 Continuous improvement Plan-do-check-act PDCA Continuous cycle Not a new idea: Shewhart in 1930s Underlying most QA and Quality Management models and approaches Developed in a manufacturing setting; but this thinking can work in any organization
16 Classic Shewhart PDCA cycle Continuous process: doing and learning Plan Do Act Check
17 As modified by US DEd Emphasis on measuring and analyzing
18 Plan to improve What is the overall strategic plan? How will we track success of the plan? How will we identify what is working? What can be improved? How are we assessing need? Planning for the changing environment? How does QA fit into the overall management? Is QA a part of the plan cycle? How does QA contribute to the quality of the planning and to the success of the plan?
19 Do Make a change with the intent to track the results How do we use available knowledge to support implementation? What do we want to accomplish? How can we measure the results? When appropriate, try new approach on a small scale first (demo, pilot).
20 Check Check whether the changes are achieving the desired result or not. Continuously check to ensure that you know results at all times, and to identify any unanticipated results. Use continuous QA measures and processes, plus ad hoc studies, program evaluation Measure performance to inform decisions
21 Act Adjust approach based on findings, as needed Make use of measures of performance and results Recommend continuation or expansion, or recommend modifications Involve all necessary stakeholders In the case of demos or small scale tests, transfer knowledge and approach.
22 What contributes to quality? Leadership committed to continuous improvement, quality and results Motivated and engaged workforce Informed customers: VR consumers Employers Referral sources and collaborators: Schools, rehab centers, CRPs, etc. Effective service delivery system
23 Influences: federal and state agency quality initiatives Federal: Standards and indicators, PART State government initiatives in Quality Management Baldrige awards Sterling awards/system Other performance or efficiency initiatives
24 Methods used in other QA systems Look at other related service organizations to identify the range of tools used in QA Consider utility of these tools as part of VR QA All 7 systems we reviewed relied in part on review of files, records and reports In addition, many other quantitative and qualitative information sources Many-faceted view of how things are going
25 QA information sources in related QA systems Interviews with management, staff and participants, family members, external stakeholders Direct observation and site visits Customer satisfaction surveys, exit interviews, followup Licensing and certification QA standards and performance indicators Grievances, complaints Focus groups Audits, including legislative audits
26 Findings from Monitoring Reports RSA s monitoring reports include discussions of QA practices and results Reports published on the RSA MIS Have reviewed these reports to identify themes and practices Have prepared a summary of findings and observations on the current status of QA in VR
27 VR QA strengths and challenges Source: RSA monitoring reports Review conducted by in late 2009 Qualitative analysis of 51 agencies with available public reports as of 11/09 Review identified strengths and challenges as cited in the areas of QA, HR and Strategic Planning
28 Some limits on this method Only covers about 2/3 of VR agencies (reports available by 11/09) Not comprehensive about everything that is in place, but was mentioned in the reports Not a shapshot of current status; covers visits in 2007, 2008, and 2009 Protocol and experience of the monitoring teams has changed over time
29 Case file review QA areas Case management system including data system CRPs/vendors Fiscal management Other
30 Identified QA strengths and challenges Strengths or promising practices Gaps or areas to strengthen For our purposes, indicates possibilities for strengthening agency capacities or tools available
31 Case file reviews: strengths Dedicated QA staff lead/conduct reviews 8 Process identifies staff training needs 6 Process involves local staff as reviewers 4 Process includes feedback loop 4 Overall well-defined process 3 Process identifies promising practices 2 Reviews includes all consumer case files 2
32 Case file review: challenges No formal process or instrument used 2 Only includes successful cases 2 Focuses only on compliance 2 Reviews conducted infrequently 1 Poor reliability of reviews 1
33 Case mgt. systems: strengths System facilitates caseload management 9 Produces required RSA reports 7 System includes edit checks 6 System includes ticklers/reminders of due dates 5 Integrates programmatic and fiscal data 5 Allows regular and ad hoc management reports 3 Frequently updated 2 Allows direct input from counselors 1
34 Case mgt. systems: challenges Antiquated-needs updating/replacing 15 Limited ability to generate reports 3 Lacks structure to help caseload management 3 Data errors identified in reports 3 Not fully accessible to persons with disabilities 2 System maintained by DSA 2 Lacks ability to depict data graphically 1 Lacks remote access 1
35 CRP/vendor mgt.: strengths Good overall relationship 8 Regular monitoring/oversight of CRPs 6 Use of outcome-based contracts 6 Able to track vendor performance and costs 4 Require monthly performance report from vendors 3 Use of state waivers to expedite service purchases 1 Implement revised contract model 1
36 CRP/vendor mgt.: challenges General lack of accountability 18 Limited number of vendors lack of consumer choice CRP staff require training 3 16 Lack performance-based contracts 2
37 Fiscal mgt.: strengths Overall effective fiscal management system Good coordination with DSA / Independent agency Integrated financial and programmatic data forecasting Fiscal reporting Low or reduced administrative costs 2
38 Fiscal mgt.: challenges Fiscal data tracking and/or controls need improvement Inaccurate reporting of fiscal data 9 Amount of carryover is excessive 8 Fiscal staff/data not coordinated with program staff/data Under-match of federal grant award 6 Resource allocation needs review 6 Need better forecasting/oos management Other (policies, costs, timeliness,3rd party agreements, sub-granting, etc.) 14
39 Other QA strengths Overall QA system is well defined 6 Performance on standards and indicators 1
40 Technical Assistance Fiscal management 35 Case management systems 15 Overall quality assurance systems 13 CRP management and relations 12 Use of data in decision making 6 Reporting of RSA 911 data 6 Implementation, Order of Selection (OOS) 5 Case record review systems 3
41 TA continued Establishing goals 2 Use of 3rd-party cooperative agreements 2 Standards and indicators 1
42 Take-aways Use of monitoring reports as one approach to understanding status of QA in VR agencies Process not designed as a research process Process has changed over time Some differences in what is expected as QA At the RSA level, the monitoring itself is QA Given some limitations, what have we learned?
43 Most mentioned QA themes Encouraged commitment to improvement, overall QA system CRP accountability Capacity of CRPs/vendors Fiscal management policy/practice Fiscal data tracking/controls Data systems Case management systems
44 Going forward Transfer tools and practices that strengthen QA Develop management practices that use QA information for program improvement Compliance is necessary but not sufficient How to think outside the box in planning? How does good QA support innovative thinking? How best assure that QA is agency-wide?
45 Use performance information for management decisions From practices To Uses To Improved results Source: GAO, MANAGING FOR RESULTS: Enhancing Agency Use of Performance Information for Management Decision-Making: GAO
46 Practices Demonstrating management commitment Aligning agency-wide goals, objectives, and measures Improving the usefulness of performance information Developing capacity to use performance information Communicating performance information frequently and effectively
47 From practices to uses Identify problems and take corrective actions Develop strategy and allocate resources Recognize and reward performance Identify and share effective approaches
48 From uses to results Continuous improvement Learning from the system Connecting performance measurement to decisions and actions Checking to see what works, what s on track Providing incentives and feedback
49 It s all about quality Quality is everybody s job Quality is not an optional bolt-on accessory... It is integral to all management planning and decisionmaking Michael Fox, Quality Assurance Management
50 3. Research on QA in VR Findings from MSU
51 Quality Assurance, Program Evaluation, and Rehabilitation Settings
52 Importance of QA for rehabilitation providers Increased levels of accountability Increased competition for funding Need for improved service delivery/know what works Bellini & Rumrill, 1999, Leahy et al., 2009
53 Context Quality assurance and program evaluation are essential elements of continuous improvement efforts in rehabilitation services QA: systematic process designed to identify, analyze and eliminate any variation (defects) in processes and outcomes Directed at processes, not people Leahy et al., 2009
54 External evaluator: CARF Access Convenience of location, satisfaction with timeliness of services Process Satisfaction with services, appropriateness to personal needs, fidelity (following protocol/policy/best practices), health and safety Outcomes Labor market participation, earnings (including Δ), inclusion, independence/self-sufficiency, esteem/self worth, & selfadvocacy Wilkerson, Shen, & Duhaime, 1998
55 Community rehab provider Development of the QA process Goal setting Staff roles Stakeholder involvement
56 External evaluator: RSA Outcomes-based RSA performance indicators Ex. Change in number of employment outcomes (improvement) Ex. Percentage employed (effectiveness) Ex. Competitively employed (effectiveness/quality) Ex. Significant disability (access) Ex. Earnings ratio (effectiveness/quality) Ex. Self-support (effectiveness/quality) Ex. Minority ratio (access)
57 VR agency Collaboration, long-standing relationship Staff involvement Focus on data/data integrity Plan-do-check-act
58 Key elements of QA: GAO Evaluation culture Data quality Analytic skills and experience Valued by leadership Utility, usefulness in informing policy and practice Direct, conceptual, or persuasive
59 4. Next steps for the RTAC
60 VR baseline data on QA Linkages with other NIDRR-funded VR projects: VR-RRTC National Survey of State VR Agencies scheduled for fall/winter 2010 Purpose to develop state-by-state maps of employment service constellation and VR s role within constellation Additional survey items on QA integrated to collect baseline data that complement information from other sources (e.g. monitoring reports, state plans, RSA data) Two additional waves of state VR surveying planned for 2011
61 Case studies of mgt. practices 5-8 case studies of VR agencies doing innovative work in at least two of the areas (QA, SP and HRM) Purpose, goals, and objectives of case studies In process of identifying and selecting potential practices and sites Sources (monitoring reports, state plans, RTAC Advisory Panel, other stakeholders incl. TACE Centers, etc.) Procedures (lit review, expert input, nomination process, etc.) Criteria for selecting practices and sites Case study design and implementation, fall/winter 2010
62 Mgt. practices laboratory Continuous updating of conceptual framework through integration of data from various research efforts Translating framework into action: in process of Developing a template for implementation Developing a matrix of sites for sampling (N=7 intervention) Refining sampling, outreach and recruitment procedures Utilization-focused research implementation through continuous engagement of RTAC Advisory Panels (VR staff, researchers)
Advancing Employment for Individuals with IDD Creating a comprehensive model for change. July, 2015
Advancing Employment for Individuals with IDD Creating a comprehensive model for change July, 2015 Holistic Perspective Individuals & Families Employment Supports Community Rehabilitation Provider
More informationMiddle-Skill Jobs + Employer Focused Services. Equals a Winning Combination for VR Consumers
Middle-Skill Jobs + Employer Focused Services Equals a Winning Combination for VR Consumers Ryan Stamm - Nebraska VR Bob Burns - ICI/UMass Boston National Employment Conference December 2012 Goals of the
More informationFOR. Developed by The Maine Commission for Community Service 38 State House Station, Augusta, ME
COMPETENCIES FOR MANAGERS OF VOLUNTEERS Novice to Expert Continuum --------------------------------------------------------------- MANAGING SELF: TRAITS AND CORE COMPETENCIES ---------------------------------------------------------------
More informationBEST PRACTICES SELF ASSESSMENT TOOL
BEST PRACTICES SELF ASSESSMENT TOOL To be successful in assessing, establishing, or maintaining a high-functioning regulatory system, organizations should assess their systems and associated functions
More informationIT MANAGER - BUSINESS & TECHNOLOGY APPLICATIONS (12235) ( )
GENERAL DESCRIPTION OF WORK IT MANAGER - BUSINESS & TECHNOLOGY APPLICATIONS (12235) (31000275) Positions in this banded class are responsible for supervisory and managerial work in directing a designated
More informationIT MANAGER - BUSINESS & TECHNOLOGY APPLICATIONS (12235) ( )
GENERAL DESCRIPTION OF WORK Positions in this banded class are responsible for supervisory and managerial work in directing a designated team of computer applications analysts and applications programmers
More informationDRAFT. State s Strategies. FY 2014 State Plan. Attachment 4.11(d)
DRAFT FY 2014 State Plan State s Strategies Attachment 4.11(d) This attachment should include required strategies and how the agency will use these strategies to achieve its goals and priorities, support
More informationCommunication Family Driven Leadership Strategic Growth Stability Workforce
Strategic Goals (2017 2022) High Quality and Seamless Care Improve Client Satisfaction Assess and Monitor Program Outcomes Promote Integration with Primary Care and Schools Communication Family Driven
More informationICMI PROFESSIONAL CERTIFICATION
ICMI PROFESSIONAL CERTIFICATION Contact Center Management Competencies The ICMI Professional Certification Contact Center Management Competencies specify job role-specific knowledge, skills and abilities
More informationHealth Care Criteria for Performance Excellence
Health Care Criteria for Performance Excellence The Satisfaction Snapshot is a monthly electronic bulletin freely available to all those involved or interested in improving the patient/ client experience.
More informationEQUASS 2018 Principles, criteria and Indicators for EQUASS Excellence recognition
EQUASS Awarding Committee Annex 3: EQUASS 2018 Principles, criteria and indicators for EQUASS Excellence Recognition / Certification. EQUASS 2018 Principles, criteria and s for EQUASS Excellence recognition
More informationTools for Steering Committees
Tools for Steering Committees What Is a Steering Committee? The Steering Committee is a group comprised of cross-sector community partners representative of the relevant ecosystem that provides strategic
More informationPERALTA COMMUNITY COLLEGE DISTRICT ACADEMIC MANAGEMENT JOB DESCRIPTION. Dean of College Research and Planning Management Salary Range 3 Job Code: 1055
PERALTA COMMUNITY COLLEGE DISTRICT ACADEMIC MANAGEMENT JOB DESCRIPTION Dean of College Research and Planning Management Salary Range 3 Job Code: 1055 Under direction of the College President, the Dean
More informationMultiple Case Studies on Effective Vocational Rehabilitation. Service Delivery Practices. Executive Summary
Multiple Case Studies on Effective Vocational Rehabilitation Service Delivery Practices Executive Summary The National Institute of Disability and Rehabilitation Research (NIDRR) have emphasized the focus
More informationArizona DCYF Final Project Report Executive Summary
July 12, 2011 The Annie E. Casey Foundation Center for Effective Family Services and Systems Arizona DCYF Final Project Report Executive Summary SUBMITTED BY: CONNIE CHAMPNOISE Project Director MIKE MASTERNAK
More informationVEDP 2.0: PARTNERING WITH VEDA TO POSITION EVERY REGION OF THE COMMONWEALTH FOR GROWTH. VEDA Fall Conference October 13, 2017
VEDP 2.0: PARTNERING WITH VEDA TO POSITION EVERY REGION OF THE COMMONWEALTH FOR GROWTH VEDA Fall Conference October 13, 2017 0 TOPICS FOR TODAY S DISCUSSION VEDP s strategic planning efforts Stakeholder
More informationBIIAB Unit Pack. BIIAB Level 5 Diploma in Management and Leadership (QCF) 601/6773/7
BIIAB Unit Pack BIIAB Diploma in Management and Leadership (QCF) 601/6773/7 Version 1 BIIAB September 2015 www.biiab.org Contents ML84 R/506/2070 Principles of Management & Leadership ML85 K/506/3659 Strategic
More informationWORKFORCE CENTRAL APPLICATION FOR CERTIFICATION To become a WorkSource Pierce Partner Affiliate Site
WORKFORCE CENTRAL APPLICATION FOR CERTIFICATION To become a WorkSource Pierce Partner Affiliate Site To be Submitted to the Pierce County Workforce Development Council Quality Assurance and Certification
More informationDeveloping and Implementing an Effective System of General Supervision: Part B
Developing and Implementing an Effective System of General Supervision: Part B National Center for Special Education Accountability Monitoring January 2007 Preparation of this document was supported, in
More informationConducting A VR. Assessment: Using The VR Needs Assessment Guide. Lewis Kraus, MCP, MPH
Conducting A VR Comprehensive Statewide Needs Assessment: Using The VR Needs Assessment Guide Susan Stoddard, d PhD Lewis Kraus, MCP, MPH Contract t# ED-04-CO-0106 0106 with Rehabilitation Services Administration
More informationA Common Gender Equality and Social Inclusion (GESI) Framework. GESI Working Group, IDPG 2017
A Common Gender Equality and Social Inclusion (GESI) Framework GESI Working Group, IDPG 2017 Outline PART I: Basic understanding on GESI o Mandates on GESI (Government of Nepal and Development Partners)
More informationWellness Framework PHYSICAL AND PSYCHOLOGICAL HEALTH, SAFETY AND WELLNESS FRAMEWORK
Wellness Framework PHYSICAL AND PSYCHOLOGICAL HEALTH, SAFETY AND WELLNESS FRAMEWORK 2017 Contents 1.0 PURPOSE AND OVERVIEW... 3 2.0 VISION... 3 3.0 DEFINING THE MODEL WORKPLACE... 4 4.0 LEADERSHIP COMMITTMENT...
More informationWORKFORCE IMPLEMENTATION GUIDANCE (WIG) LETTER. BEN HAMES, Workforce Division Deputy Commissioner
WORKFORCE IMPLEMENTATION GUIDANCE (WIG) LETTER DATE: April 15, 2016 NO: TO: FROM: SUBJECT: WIG PS-15-010 LOCAL WORKFORCE SYSTEM STAKEHOLDERS BEN HAMES, Workforce Division Deputy Commissioner REQUIRED ELEMENTS
More informationInstitutional Effectiveness (IE) Map Administrative Unit Guide
Institutional Effectiveness (IE) Map Administrative Unit Guide http://www.rit.edu/outcomes Rochester Institute of Technology, One Lomb Memorial Drive, Rochester, NY 14623-5603, U.S.A. 2016 Rochester Institute
More informationNortheast Transportation Workforce Center (NETWC) Strategic Planning Document (Outcomes Focused) Revised DRAFT: 9/29/15
Northeast Transportation Workforce Center (NETWC) Strategic Planning Document (Outcomes Focused) Revised DRAFT: 9/29/15 An empowered transportation workforce for the 21 st century The Northeast Transportation
More informationSERVICES & PROGRAMMING
2018 ANNUAL ACTION PLAN STRATEGIC OBJECTIVES These objectives and components theme focus areas and outline direction to address change, improvement, ensure long-term success, and accomplish our mission,
More informationNorthwest Workforce Council Accomplishments
Northwest Workforce Council 2018 Accomplishments 1 Board Business Fiscal & Administrative: Compliance Annual External Monitoring Administrative & Fiscal Systems and Policies Adult, Dislocated Workers &
More informationEXECUTIVE SUMMARY ACCOUNTABILITY. SFY STRATEGIC PLAN Oklahoma Department of Human Services
EXECUTIVE SUMMARY SFY 2019-2020 STRATEGIC PLAN Oklahoma Department of Human Services 1 STRATEGY MAP SFY 2019-2020 OUR MISSION We improve the quality of life of vulnerable Oklahomans by increasing people
More informationPerformance Management and Quality Improvement Plan
Performance Management and Quality Improvement Plan 2017 1. Introduction 1.1 Performance Management Framework Performance management is the practice of actively using performance data to achieve organizational
More informationEQUASS 2018 Principles, criteria and indicators for EQUASS Assurance recognition
EQUASS 2018 Principles, criteria and indicators for EQUASS Assurance recognition EQUASS 2017 V.210416 Avenue des Arts 8 c/o CCI, 1210 Brussels, Belgium - Tel : +3202 736 54 44 equass@equass.be www.equass.be
More informationNGO Benchmarking Model
NGO Benchmarking Model Evidence Guidelines 17 August 2017 Version 2.0 Contents 1 NGO Benchmarking Model 3 About the NGO Benchmarking Model 3 How to use the Benchmarking Model 3 How does the Benchmarking
More informationHR certification: basic course
HR certification: basic course What makes the program unique: It is a modular program covering all major areas of the integrated talent There are trainings for different levels of HR professionals (basic
More informationissue brief Performance Management for State Vocational Rehabilitation Agencies Serving Transition-Aged Youth
issue brief Performance Management for State Vocational Rehabilitation Agencies Serving Transition-Aged Youth Rachel Miller, Purvi Sevak, Todd Honeycutt This brief illustrates how state vocational rehabilitation
More informationInstitutional Effectiveness and Assessment Plan
Institutional Effectiveness and Assessment Plan 1 Table of Contents College of Southern Nevada Institutional Effectiveness and Assessment Plan Vision Statement... 5 Introduction... 5 Institutional Effectiveness
More informationMission, Vision and Goals
Mission, Vision and Goals This is the second chart because the agency's mission and vision should have a basis in the legal standards, which the agency provided in the previous chart. After the agency
More informationA Review of Constraints to Using Data for Decision Making. Recommendations to Inform the Design of Interventions
A Review of Constraints to Using Data for Decision Making Recommendations to Inform the Design of Interventions A Review of Constraints to Using Data for Decision Making Recommendations to Inform the Design
More informationComputer/Electronic Accommodations Program
Computer/Electronic Accommodations Program Fiscal Year 2019 Business Plan Table of Contents Message from the CAP Director... 1 CAP Mission, Vision and Core Values... 2 Goal 1 Enhance Customer Capabilities...
More informationAPPLICATION FOR CERTIFICATION To become a SkillSource Affiliate Center Site
APPLICATION FOR CERTIFICATION To become a SkillSource Affiliate Center Site To be Submitted to the Certification Subcommittee of the Quality Assurance Committee of the Northern Virginia Workforce Development
More informationCHAPTER 2 STRATEGY AND HUMAN RESOURCES PLANNING
CHAPTER 2 STRATEGY AND HUMAN RESOURCES PLANNING TRUE/FALSE 1. Organizations set major objectives and develop comprehensive plans to achieve those objectives through strategic planning. ANS: T PTS: 1 REF:
More informationDeveloping a logic model
Developing a logic model A depiction of a program showing what the program will do and what the program is to accomplish A series of if-then relationships that, if implemented as intended, lead to the
More informationSTATE OF ILLINOIS WIOA REGIONAL AND LOCAL PLANNING GUIDE DRAFT UPDATED
BACKGROUND This document provides a working outline of the regional and local planning requirements that are included in the Workforce Innovation and Opportunity Act (WIOA) and proposed regulations to
More informationComputer/Electronic Accommodations Program
Computer/Electronic Accommodations Program Fiscal Year 2018 Business Plan Table of Contents Message from the CAP Director... 1 CAP Mission, Vision and Core Values... 2 Goal 1 Enhance Customer Capabilities...
More informationCERTIFICATIONS IN HUMAN RESOURCES. SPHRi TM Senior Professional in Human Resources - International TM SPHRi. Exam Content Outline
CERTIFICATIONS IN HUMAN RESOURCES SPHRi TM Senior Professional in Human Resources - International TM 2018 SPHRi Exam Content Outline SPHRi Exam Content Outline At-a-Glance: SPHRi Exam Weighting by Functional
More informationREGION Workforce Development Board MEMORANDUM OF UNDERSTANDING FOR SERVICE DELIVERY
Note: This sample MOU was adapted from an existing MOU in which the YouthBuild program and the local American Job Center had an existing relationship. Your current partnership may be at a different stage,
More informationNASPE Eugene H. Rooney, Jr. Awards Nomination
NASPE Eugene H. Rooney, Jr. Awards Nomination Workforce and Succession Planning Strategic Initiative Pennsylvania Department of Transportation Contact: Suzanne H. Itzko, Deputy Secretary for Administration
More informationRRTC on Advancing Employment: Bringing Employment First to Scale
University of Massachusetts Boston ScholarWorks at UMass Boston All Institute for Community Inclusion Publications Institute for Community Inclusion 2017 RRTC on Advancing Employment: Bringing Employment
More informationSOCIAL PROTECTION PUBLIC WORKS PROGRAMS OVERVIEW OF FINDINGS PROGRAM
PUBLIC WORKS SOCIAL PROTECTION PROGRAMS OVERVIEW OF FINDINGS PROGRAM Description A. Eligibility & Targeting B. Nature of Benefits, Timing & Duration Latent: Significant attention needs to be paid to this
More informationVacation Work Guidelines for Employers
Vacation Work Guidelines for Employers Attracting and retaining skilled professionals is critical to the success of the minerals industry, particularly during a period of sustained growth. Vacation work
More informationDesign, Monitoring & Evaluation Coordinator
Design, Monitoring & Evaluation Coordinator Location: [Africa] [Kenya] Town/City: Karen Category: Programme Effectiveness Purpose of the position: Based at the Nairobi office, this position exists to support
More informationThe RTAC Learning Collaborative: Three State VR Agency Examples of Using Data to Promote Problem Solving and Decision-Making
1 The RTAC Learning Collaborative: Three State VR Agency Examples of Using Data to Promote Problem Solving and Decision-Making 5 th Annual Summit on Vocational Rehabilitation Program Evaluation and Quality
More informationThree Bold Steps Toolkit: Capacity Framework
Three Bold Steps Toolkit: Capacity Framework INTRODUCTION This framework was originally designed for Safe Schools/Healthy Students (SS/HS) communities to guide them as they took the Three Bold Steps: developing
More information2. Ofqual level 6 descriptors
Learning Outcomes and Assessment Criteria The learning outcomes and assessment criteria for the Chartered Manager Degree Apprenticeship have been based upon the following: 1. DfEdefinition - level 6 descriptor
More informationPart I: Structure, Process and Output Indicators
Part I: Structure, Process and Output Indicators DOMAIN: Organizational Values An organization s perspective and attitudes regarding the worth and importance of cultural, and its commitment to providing
More informationFY 2017 Youth Homelessness Demonstration Program (YHDP) Applicant Debriefing 1
Applicant: Applicant Score: Applicant Debriefing 1 All Applications Rural Applications Highest Score 97.42 93.75 Lowest Score 63.83 63.83 Median Score 89.63 83.50 This document summarizes the score your
More informationSee Annex 2 for the terms of reference and Annex 3 regarding progress in the development of high-level indicators
Agenda Item 2 For Endorsement Document: SMB3-02 A proposed approach for leading a consultative process for the development of an Integrated Framework for a Performance Management System for CGIAR Research
More informationLAKEVIEW CENTER, INC./FAMILIESFIRST NETWORK QUALITY MANAGEMENT PLAN Fiscal Year Focus on Coordination
FamiliesFirst Network is a division of Lakeview Center Inc., an affiliate of Baptist Health Care and respectfully submits the following Quality Management Plan per contract requirements: Focus on Coordination
More information1 For definition of a suitable project refer to the competency standards outlined in this document.
3 1 For definition of a suitable project refer to the competency standards outlined in this document. . . . Getting started . In the table below read the evidence required for each unit of competence
More informationPosition Description for DVR Employment Specialist
1 Position Description for DVR Employment Specialist Position Purpose To expand competitive employment opportunities for persons with disabilities by establishing partnerships with community agencies and
More informationRESULTS. SAMPLE OF AN ACTUAL REPORT (PART II) Name of site left off. CERTIFIED: No Yes
MC WORKFORCE DEVELOPMENT BOARD Technical Assistance Report For XXX Center or Organization From the Certification Subcommittee Of the Quality Assurance Committee DATE SAMPLE OF AN ACTUAL REPORT (PART II)
More informationFederal Policy Webinar Unpacking the Workforce Innovation and Opportunity Act (WIOA) June 3, 2014
Federal Policy Webinar Unpacking the Workforce Innovation and Opportunity Act (WIOA) June 3, 2014 Our Vision We seek an America that grows its economy by investing in its people, so that every worker and
More informationDual Certification and Provider Training: FFY 2014 Performance: 600 Person- Centered Career Plans Written. Nearly 1,200 Applications Processed
Employment First Partnership FFY 2014 Summary of Accomplishments The Employment First Partnership between Opportunities for Ohioans with Disabilities (OOD) and the Ohio Department of Developmental Disabilities
More informationBusiness Engagement and Services RFP
Business Engagement and Services RFP Goals of the RFP The City of Oakland, Office of Economic and Workforce Development / Oakland Workforce Investment Board (OWIB) seeks experienced organizations to provide
More informationThe Strategic Approach to HR
The Strategic Approach to HR D I A G N O S I N G A N D S O L V I N G B U S I N E S S P R O B L E M S T H R O U G H H R A N D E M P L O Y E E I N T E R V E N T I O N S Diagnosing the Problem Identify causal
More informationNew Zealand Aid Programme Results-Based Management Toolkit
New Zealand Aid Programme Results-Based Management Toolkit Purpose The purpose of this toolkit is support staff and partners in their understanding and application of Results-Based Management (RBM) for
More informationSoutheast Minnesota Human Services Redesign
Southeast Minnesota Human Services Redesign Implementation Playbook July 2012 Human Services Empowering Services, Improving Lives Implementation Playbook Executive Summary The SE MN Human Services Redesign
More informationThree Paradigms--Six Characteristics
Three Paradigms--Six Characteristics Inductive Qualitative Research Baldrige-based Self-Assessment Traditional Quality Audit Understand & Develop Theory Understand & Improve Detect & Correct Holistic Holistic
More informationSTRATEGIC PLANNING FOR KNOWLEDGE MANAGEMENT
The world s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. STRATEGIC PLANNING FOR KNOWLEDGE MANAGEMENT Cindy Hubert, Executive Director
More informationIPAA PUBLIC SECTOR EXCELLENCE MODEL
IPAA PUBLIC SECTOR EXCELLENCE MODEL SUSTAINABLE EXCELLENCE IN PUBLIC SECTOR MANAGEMENT IPAA ACT 2012 Page 1 TABLE OF CONTENTS The Prime Minister s Awards for Excellence in Public Sector Management... 3
More informationTools for Building Monitoring and Evaluation Systems in Public Works Projects
Tools for Building Monitoring and Evaluation Systems in Public Works Projects Laura B. Rawlings Lead Social Protection Specialist Human Development Network World Bank 1 Making Public Works Work South South
More informationDiversity. Self Assessment of Diversity Performance. Sponsored by:
Diversity Self Assessment of Diversity Performance Sponsored by: Instructions This self assessment tool is intended to be conducted by the organization, with participation of at least three or four members
More informationFunctional Dimension 1. Functional Dimension 1
SABER-Workforce Development: Examples of Benchmarking Rubrics for Topic-Level Data 1: Setting a Strategic Direction for WfD Topic G1_T1: Advocacy for WfD to Support Economic Development G1_T2: Strategic
More informationWorkplace Safety and Insurance Board (WSIB) Value for money audit Return To Work (RTW) Services and Nurse Consultant (NC) Program Draft for
Workplace Safety and Insurance Board (WSIB) Value for money audit Return To Work (RTW) Services and Nurse Consultant (NC) Program Draft for discussion purposes only Summary Report November 21, 2017 Scope
More informationAll staff complete documented Cultural Competence and Diversity Training
The Performance Improvement Council under the direction of Chairperson prepared the 2016-2017 Plan. This document was reviewed and approved by the PSO Performance Improvement Council on August 22, 2016,
More informationSTRATEGIC PRIORITY DEVELOP PATHWAYS:
San Antonio College Strategic Plan for 2016-2019 STRATEGIC PRIORITY DEVELOP PATHWAYS: Develop an integrated approach to student success that guides students effectively from
More informationREB Strategic Plan July 1, 2017-June 30, 2020 Summary Scoreboard. Quarterly Progress Report Year 1, QTR 3 Progress January 1, 2018 March 30, 2018
REB Strategic Plan July 1, 2017-June 30, 2020 Summary Scoreboard Quarterly Progress Report Year 1, QTR 3 Progress January 1, 2018 March 30, 2018 KPI Metric Key: KPI Metric Trend between Quarters: 1. Changing
More informationRHODE ISLAND ON RAMP SYSTEM TO CAREER PATHWAYS MEMORANDUM OF UNDERSTANDING
RHODE ISLAND ON RAMP SYSTEM TO CAREER PATHWAYS MEMORANDUM OF UNDERSTANDING This MEMORANDUM OF UNDERSTANDING among partners is hereby made and entered into by the Rhode Island Department of Labor and Training
More informationIPAA Public Sector Excellence Model SUSTAINABLE EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
IPAA Public Sector Excellence Model SUSTAINABLE EXCELLENCE IN PUBLIC SECTOR MANAGEMENT Table of Contents The Prime Minister s Awards for Excellence in Public Sector Management...3 The IPAA Public Sector
More informationWORKFORCE SOLUTIONS TEXOMA POLICIES & PROCEDURES CHAPTER 6 - MONITORING
WORKFORCE SOLUTIONS TEXOMA POLICIES & PROCEDURES CHAPTER 6 - MONITORING 6.1 GUIDELINES 6.2 PURPOSE TABLE OF CONTENTS 6.3 INDEPENDENT OVERSIGHT 6.3.1 Oversight of Program Performance Procedures 6.3.2 Oversight
More informationEMT Associates, Inc. Approach to Conducting Evaluation Projects
EMT Associates, Inc. Approach to Conducting Evaluation Projects EMT has been a leading small business in the evaluation field for over 30 years. In that time, we have developed an expertise in conducting
More informationBuilding strategic HR. Fit for today and fit for the future.
Building strategic HR Fit for today and fit for the future. 1 Building strategic HR Strategic HR Given the increasing focus of executives on people and talent, HR has an unprecedented opportunity to position
More informationStrategic Procurement Plan
Strategic Procurement Plan Fiscal Year 2018 2022 Mission Vision Value The mission of Procurement Services is to support W&M as a leader among liberal arts universities through delivery of procurement excellence.
More informationCatholic Charities Performance and Quality Improvement (PQI) Plan
Catholic Charities Performance and Quality Improvement (PQI) Plan I. Introduction A. Description of the Scope and Purpose of Catholic Charities PQI Program Catholic Charities leadership promotes a culture
More informationSelf-Assessment for the CoSN Certified Education Technology Leader (CETL ) Certification Exam
Self-Assessment for the CoSN Certified Education Technology Leader (CETL ) Certification Exam COSN s Self-Assessment will help you determine your readiness for the CETL certification exam. It can also
More informationPrevention Planning Group Restructure: HIV Planning 2.0
Prevention Planning Group Restructure: HIV Planning 2.0 April S. Hogan, MPH Community Prevention Team Leader Florida Department of Health Bureau of Communicable Disease HIV/AIDS and Hepatitis Section,
More informationThe position reports to the Human Resources Manager and works closely with other HR Team members.
Title: Human Resources Business Partner (HRBP) Position type: Full time Classification: non-eba Position purpose: Work in partnership with the business to provide specialist coaching, support and influence
More informationPerformance Excellence
Performance Excellence Leadership and Workforce Focus February 3, 2012 Topics Performance Excellence Expectations of Examiners Criteria Review Site Visit Interviews Strengths Opportunities for Improvement
More informationCLEARER SIGNALS. Building an Employer-Led Job Registry for Talent Pipeline Management
CLEARER SIGNALS Building an Employer-Led Job Registry for Talent Pipeline Management The U.S. Chamber of Commerce is the world s largest business federation representing the interests of more than 3 million
More informationPlan for evaluating overall effectiveness The evaluation process will mimic the needs assessment process as illustrated below.
Section 3: Evaluation Plan for evaluating overall effectiveness The evaluation process will mimic the needs assessment process as illustrated below. This process will include quarterly Community Advisory
More informationPROCEDURE AND TOOLS FOR EVALUABILITY REVIEW OF ILO PROJECTS OVER US$5 MILLION
PROCEDURE AND TOOLS FOR EVALUABILITY REVIEW OF ILO PROJECTS OVER US$5 MILLION August 2014 (containing forms to fill in at end of document) BACKGROUND Over two-thirds of independent evaluations flag poor
More informationMetropolitan St. Louis Sewer District. Strategic Business and Operating Plan Fiscal Years
Metropolitan St. Louis Sewer District Strategic Business and Operating Plan Fiscal Years 2013 2017 VISION STATEMENT Quality Service Always MISSION STATEMENT To protect the public s health, safety, and
More informationObjective Standards Of Performance
Objective Standards Of Performance Introduction...1 Section A - Laboratory Leadership...2 Section B Science And Technology...5 Section C - Performance Objectives, Criteria And Measures...7 1 Environment,
More informationSummary of 47 project management processes (PMBOK Guide, 5 th edition, 2013)
Summary of 47 project management processes (PMBOK Guide, 5 th edition, 2013) Integration Management: processes & activities needed to properly coordinate all aspects of the project to meet stakeholder
More informationExecutive Board of the United Nations Development Programme and of the United Nations Population Fund
United Nations DP/2011/3 Executive Board of the United Nations Development Programme and of the United Nations Population Fund Distr.: General 15 November 2010 Original: English First regular session 2011
More informationQUALITY ASSURANCE PLAN FY FINAL 8/4/08 1
QUALITY ASSURANCE PLAN FY 2008-2009 FINAL 8/4/08 1 Child and Family Connections is dedicated to providing quality services to children and families in our community. The Quality Assurance and Improvement
More informationAHRI Practising Certification Program Skills Recognition - CT Candidate Guide COPY ONLY
0 Page APC Skills Recognition CT V4.0 Dec 2015 Table of Contents About this guide... 2 What is Credit Transfer?... 2 Compiling your Skills Recognition Portfolio... 2 APC Program Overview... 3 AHRI Model
More informationCore Humanitarian Standard
Core Humanitarian Standard on Quality and Accountability Draft 2 for consultation & testing 17.06.2014 www.corehumanitarianstandard.org 1 Table of Contents i. Introduction... 3 Structure... 4 ii. The Eight
More informationQQI Consultation on: Quality Assurance Guidelines and Criteria for Voluntary Providers of Further Education and Training V.01
QQI Consultation on: Quality Assurance Guidelines and Criteria for Voluntary Providers of Further Education and Training V.01 Table of Contents Part 1: Context and Scope 1 1. Foreword 1 2. Purpose of Guidelines
More informationAllison Metz, Ph.D. Leah Bartley, MSW, Ph.D. Debra Lancaster, Chief Program Officer, DCF. September 8, 2017
Supporting the Sustainable Use of Research Evidence in Child Welfare Services An Implementation Science and Service Provider-Informed Blueprint for Integration of Evidence-Based/Evidence-Informed Practices
More information2 ConocoPhillips Health, Safety and Environmental Management System
Section 2 summary 64 2.1 Overview 65 2.2 ConocoPhillips HSEMS Standard 65 2.2.1 Element 1: Policy and leadership 66 2.2.2 Element 2: Risk assessment 66 2.2.3 Element 3: Legal requirements and standards
More informationMonitoring, Evaluation and Learning Strategy Irene Karani
Monitoring, Evaluation and Learning Strategy Irene Karani May 24th, 2017 WISER MEL STRATEGY 10 SECTIONS Background of the programme Aims and objectives Revised WISER ToC with its hypotheses and assumptions
More information