Support Worker - (Student Support) Support Staff Job Information for Applicants

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1 Support Worker - (Student Support) Support Staff Job Information for Applicants Learning Support Officer August 2017

2 POST TITLE: LOCATION: HOURS: SALARY SCALE: SUPPORT WORKER (STUDENT SUPPORT) Derry~Londonderry/Limavady/Strabane As and When Required Band per hour The College is currently recruiting applicants to join a panel of temporary Support Workers that will be required on an as and when required basis to meet the needs of the College. If shortlisted you will be invited to attend for interview and if successful you will be placed on a panel and contacted if and when work becomes available. CRITERIA Essential Applicants must have at least: 1 a level 3 qualification in any discipline; AND 2 GCSE English (Grade A*-C) or Essential Skills Level 2 (or higher) in Communication and GCSE Maths (Grade A*-C) or Essential Skills Level 2 (or higher) in Numeracy or NICATS Access Maths Modules, or any qualifications which are deemed to be equivalent; Desirable 3 one year s relevant* employment experience. *relevant defined as providing support to learners in a formal environment. FOR INFORMATION ON THE LEVEL OF QUALIFICATIONS YOU CAN ACCESS THE QUALIFICATIONS AND CREDIT FRAMEWORK WEBSITE If, as a direct result of a disability you can not fully meet the essential experience requirement of the criteria for this post the College will waive this requirement. Applicants should note that the above criteria are the minimum requirements only and may be enhanced at the discretion of the short-listing panel. Under the provision of the Safeguarding Vulnerable Groups (NI) Order 2007 this post is deemed to be a regulated position. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is committed to equal opportunities and to selection on merit. It therefore welcomes applications from all sections of society in particular applicants from the Protestant Community. Applicants with a disability are encouraged to visit the college website at and select the link DisabledGo which provides accessibility information on College facilities.

3 Contents 1. Introduction 2. About Us 3. Why we are an Employer of Choice 4. Job Description 5. Personnel Specification 6. Competency Framework 7. Contact Information

4 1. Introduction Thank you for showing an interest in this position with the North West Regional College. It is essential that you read all documents carefully and complete the application form in conjunction with the Guidance Notes. Applicants should include on their application form all the information they wish to have considered, as information not on the application form cannot be taken into account. Attached CV s will not be considered. On behalf of the College we wish you Good Luck with your application. 2. About Us Enriching lives, building careers and supporting communities. North West Regional College (NWRC) has been at the heart of life in the North West of Northern Ireland for more than 100 years. Across the passing of time it has stood as an important institution renowned for delivering an extensive range of learning and career opportunities to thousands of learners. As an employer, North West Regional College has provided hundreds of jobs across its teaching, support and technical areas. As a supporter of the local economy, it has nurtured local enterprise through expert training and skills development. As a community partner, it has crossed the divide to offer an integrated civic resource for the benefit of the entire region. Now, NWRC is delivering an invigorated brand of education and training aimed at attracting new learners, while advancing the growth and prosperity of the local economy. NWRC received an accreditation from Investors in People due to their commitment to good business and people management excellence.

5 3. Why we are an Employer of Choice Our Staff are entitled to some of the best Employee Benefits and support an employer could give making it a prime choice to further your career. Our extensive Employee Benefits scheme led to the College winning the Family Friendly Benefits Award at the UK wide VIB Business Awards. A number of these benefits include Childcare Vouchers, a Staff Counselling Service and Flexible Working options. The College is also host to our own award winning Health & Well-being Programme which runs various events throughout the year including Exercise classes, Fitness Boot camps as well as organising various routine health checks for staff. All Staff have the option of joining a workplace pension scheme where the College will make an additional contribution to your pension each month on top of your individual contribution. We recognise that sometimes life can bring unexpected changes both fortunate and unfortunate, which is why we offer staff occupational sick leave and pay, maternity and paternity leave and pay and even special leave for other life events such as the birth of a grandchild or your wedding day. We believe in making sure the skills of our staff continue to grow and thrive during their time with the College and as such we have developed the NWRC Academy of Excellence. The Academy offers staff the opportunity to undertake accredited staff development. Staff will also receive a discount should they wish to enrol on relevant College courses. Other benefits include:- State of the Art Gym - Salary Sacrifice Scheme - Benenden Healthcare - Bank at Work - Cycle to Work Scheme - Insurance Discount

6 Job Description 4. Job Description POST TITLE: RESPONSIBLE TO: REPORTING TO: Support Worker (Student Support) Principal & Chief Executive Learning Support Co-ordinator PURPOSE OF THE JOB: To provide support to students with disabilities, medical conditions, mental health difficulties and specific learning difficulties through their learning journey and in accordance with agreed procedures. The Postholder will: 1 produce an accurate, unbiased, comprehensive and legible handwritten record of the content of lectures, seminars, discussions, off-campus events and other taught sessions in the student s preferred style and format; 2 make notes that contain pertinent information from the session. This may include: any questions and discussions that take place, diagrams and references to any hand-outs and provide these notes in the agreed format within a specified timeframe; 3 review notes at the end of the lecture and ensure they are in a suitable format for the student to access effectively; 4 ensure all notes and time sheets are submitted promptly to the Learning Link; 5 provide adequate notice to the Learning Link if unable to attend a support session (preferably a minimum of one week); 6 during examination sessions, read the appropriate examination documentation accurately to the candidate and in accordance with agreed procedures; 7 ensure relevant support is provided during examinations and in accordance with agreed procedures; 8 abide by JCQ regulations in respect of examinations; 9 work in accordance with the Code of Conduct for Support Workers; 10 ensure confidentiality of students personal information in accordance with the Data Protection Act and the Learning Support Policy; 11 immediately refer any problems in communication during the examination to the invigilator; 12 act as a mentor for the student;

7 Job Description 13 assist the student throughout their timetabling and movement throughout the campus; 14 refer any concerns about a students welfare to the Learning Support Officer; 15 provide reports, written and oral, as required; 16 undertake work outside normal working hours on occasions; 17 adhere to any training and guidelines provided; 18 ensure that all policies and procedures relating to Student Support are adhered to; 19 comply with and actively promote College policies and procedures on all aspects of equality; 20 ensure full compliance with Health and Safety requirements and legislation in accordance with College policies and procedures 21 ensure full compliance with the College s quality assurance systems and procedures in accordance with College policies and procedures; 22 undertake any other duties as required by the College s Principal and Chief Executive or persons carrying his delegated authority. The list of duties is not exhaustive. The postholder will be expected to undertake other relevant duties in order to meet any changing operational requirements.

8 Job Description TERMS AND CONDITIONS Terms and conditions of employment are those as laid down by the Non-Teaching Negotiating Committee for Further Education in Northern Ireland and will include locally agreed terms and conditions. Salary Scale Band per hour. Hours of Work The hours of work will be on an as and when required basis. The hours of duty which may be on any of the College sites will be such as laid down to meet the needs of the College and the postholder may be required to work outside the normal working pattern of 8.30am to 5.00pm on any Monday to Friday. Annual Leave Entitlement Entitlement to annual leave is 21 days pro-rata in a full holiday year in addition to 12 public and extra statutory holidays. Entitlement to leave in the first year of employment is pro-rata to the number of months completed. Pension Scheme There is an Occupational Pension Scheme relating to employment with the College. Further details will be provided on appointment. Other Employment No other employment should be entered into during the period of employment with the North West Regional College. No employment by or in the service of another person or body should be undertaken except with express approval of the Principal and Chief Executive. POLICIES All staff have an obligation to comply with the statutory duties relating to Section 75 of the Northern Ireland Act 1998 and will be required to contribute to the implementation of the College s Equality Scheme drawn up in accordance with this legislation. The North West Regional College as a public authority is committed to the promotion of Equality of Opportunity in accordance with the Northern Ireland Act 1998 Section 75. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Under the provision of the Safeguarding Vulnerable Groups (NI) Order 2007 this post is deemed to be a regulated position. The College operates a Childcare Voucher Scheme for staff as part of its family friendly initiatives which are aimed at promoting a healthy work/life balance. The College operates a smokefree workplace policy for all locations. This policy prohibits smoking in all areas. This document can be made available in a range of formats, please contact HR Services with your requirements.

9 Personnel Specification 5. Personnel Specification Each aspect of the criteria indicated below should be addressed in full on your application form at Part A. Your application will be shortlisted solely on the basis of the information provided by you in this section of the form. Knowledge and competencies will be assessed at interview. CRITERIA Essential Applicants must have at least: 1 a level 3 qualification in any discipline; AND 2 GCSE English (Grade A*-C) or Essential Skills Level 2 (or higher) in Communication and GCSE Maths (Grade A*-C) or Essential Skills Level 2 (or higher) in Numeracy or NICATS Access Maths Modules, or any qualifications which are deemed to be equivalent; Desirable 3 one year s relevant* work experience. *relevant defined as providing support to learners in a formal environment. If, as a direct result of a disability you can not fully meet the essential experience requirement of the criteria for this post the College will waive this requirement. KNOWLEDGE Essential Learning Support Disability Legislation COMPETENCIES Essential Collaborating and Partnering Changing and Improving Managing a Quality Service In addition to assessing the applicant s ability to perform the duties of the post the interview will explore issues relating to safeguarding and promoting the welfare of children and young people. Applicants should note that the above criteria are the minimum requirements only and may be enhanced at the discretion of the short-listing panel.

10 6. Competency Framework The interview will assess the competencies which are listed in the Personnel Specification. This Competency Framework should be read in conjunction with the Personnel Specification for this post. Details of these competencies are provided overleaf. Delivering Results Setting Direction College Values College Values Engaging People Competency Framework

11 COLLABORATING AND PARTNERING People skilled in this area are team players. At all levels, it requires working collaboratively, sharing information appropriately and building supportive, trusting and professional relationships with colleagues and a wide range of people inside and outside the College, whilst having the confidence to challenge assumptions. For leaders, it s about being approachable, delivering department objectives through creating an inclusive environment, welcoming challenge however uncomfortable. Effective Behaviour People who are effective are likely to Ineffective Behaviour People who are less effective are likely to Proactively contribute to the work of the whole team Get to know fellow team members/colleagues and understand their viewpoints and preferences Seek help when needed in order to complete own work effectively Be open to taking on different roles Try to see issues from others perspectives and check understanding Listen to the views of others and show sensitivity towards others Focus on own objectives at the expense of supporting colleagues Is overly critical and blaming of people who have different working styles or development needs Miss opportunities to generate better outcomes for the customer through collaboration with others Assume specific, unvarying role responsibilities Look at issues from own viewpoint only Not treat all colleagues fairly, equitably or with respect Competency Framework

12 CHANGING AND IMPROVING People who are effective in this area take initiative, are innovative and seek out opportunities to create effective change. For staff, it s about learning from what has worked as well as what has not, being open to change and improvement and worker in smarter, more focused ways. For leaders this is about creating and encouraging a culture of innovation and allowing people to consider and take informed decisions. Doing this well means continuously seeking out ways to improve policy implementation and build a leaner, more flexible and responsive College. Effective Behaviour People who are effective are likely to Review working practices and come up with ideas to improve the way things are done Learn new procedures, seek to exploit new technologies and help colleagues to do the same Co-operate with and be open to the possibilities of change and consider ways to implement and adapt to change in own work role Be constructive in raising issues with managers about implemented changes and the impact these are having on the service Respond effectively to emergencies Ineffective Behaviour People who are less effective are likely to Remain attached to outdated procedures and technologies Adopt new processes without reporting difficulties that occur Unwilling to consider how change could help in own role Be resistant to listening to ideas or plans for change, showing little interest in the reasons for change and how they can adapt their behaviour to thrive in the new environment Resistant to sudden changes to usual work routine Competency Framework

13 MANAGING A QUALITY SERVICE Effectiveness in this area is about valuing and modelling professional excellence and expertise to deliver service objectives, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project and risk management approaches to support service delivery. For leaders, it is about creating an environment to deliver operational excellence and creating the most appropriate and cost effective delivery models for public services. Effective Behaviour People who are effective are likely to Communicate in a way that meets and anticipates the customer s requirements and gives a favourable impression of the College Actively seek information from customers to understand their needs and expectations and manage information appropriately Act to prevent problems, reporting issues where necessary Gain the knowledge needed to follow the relevant legislation, policies, procedures and rules that apply to the job Encourage customers to access relevant information or support that will help them understand and use services more effectively Ineffective Behaviour People who are less effective are likely to Communicate with customers in an unprepared way Act without thinking through the necessary steps and disregard the customer s circumstances Allow service levels to drop or problems to occur before reporting Miss opportunities to learn or find out about relevant guidance and rules Keep customers in the dark about relevant and useful information or partners Competency Framework Take ownership of issues, focus on providing the right solution and keep customers and delivery partners up to date with progress Treat people unfairly or make unrealistic commitments

14 7. Need some help or guidance? Contact HR Services By Telephone: (028) By By Textphone: (028) The College welcomes calls via Text Relay Making a call from a textphone: Dial number Dial for emergency calls Making a call from a telephone: Dial number Our opening hours are: Monday - Thursday 8:30am to 5:00pm Friday 9:00am to 4:00pm

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