Support Worker Reference: Rugeley Learning Disability Service Closing Date: 13 October 2017

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1 Support Worker Reference: Rugeley Learning Disability Service Closing Date: 13 October 2017 Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Previously unsuccessful candidates cannot reapply to Creative Support within six months of their previous application. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, Creative Support, Head Office, Wellington House, Stockport, SK1 3TZ. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Yours Faithfully Recruitment Department Encs: Form Philosophy Statement Additional Information All candidates are subjected to DBS checks Page 1 of 7

2 JOB DESCRIPTION SUPPORT WORKER Rugeley Learning Disabilities Services Hours: Accountable to: Full time (37.5 pw) or part time hours to be worked flexibly on a rota; including evenings, weekends, and public holidays according to the needs of the service. Senior Support Workers/ Support Co-ordinator The Role: You will provide personal care and person centred support to people with learning disabilities. You will enable them to enjoy a fulfilling and valued life, to participate in the community and to develop their abilities to the fullest. You will collaborate with service users, families, carers, and involved professionals to provide a coordinated and consistent service that maximises outcomes for service users. You will assist the line manager with ensuring that the service meets all the requirements and standards set by the service specification, the Commissioners, the CQC, Creative Support, and other stakeholders. 1. Care and Support 1.1 Develop and sustain warm and trusting relationships with service users. 1.2 Promote self-esteem, happiness and emotional health of service users. 1.3 Respect the person s right to privacy and ensure that their dignity is maintained at all times. 1.4 Provide respectful personal care according to the needs and preferences of individuals. 1.5 Encourage and support service users in expressing needs, views and concerns. Enable service users to make choices and decisions and to participate to the fullest in planning and decisionmaking processes. 1.6 Respect and promote the rights and entitlements of people with learning disabilities, and enable them to participate to the fullest in their communities. 1.7 Be responsive to the needs of service users in line with Person Centred Plans and respond flexibly to changing needs. 1.8 Enable service users to gain independence, confidence and competence in following areas: Social skills/relationships Personal care and hygiene Daily living skills Using community resources and facilities Social, leisure and work activities Self-organisation and coping abilities Personal safety Page 2 of 7 You will achieve this through practical assistance, support, teaching, advice, role modelling, encouragement and positive feedback.

3 1.9 Support people who express their frustrations and needs through behaviour that can challenge services by using appropriate strategies and interventions specified by Positive Behaviour Support Plan Ensure that service users receive advice, care and regular health checks to ensure their physical and mental wellbeing. Promote nutrition, relaxation, exercise and healthy lifestyles in accordance with Health Action Plans and any health management guidelines Support service users in developing a socially valued lifestyle, including culturally and age appropriate experiences, building on strengths, interests and aspirations of service users. Enable people to access social, leisure, work and educational opportunities To administer prescribed medication in accordance with the Medication Policy and Procedures Observe and monitor service users emotional and physical wellbeing and inform staff and involved professionals of concerns or significant changes in needs, behaviour and circumstances Take appropriate action in the event of emergencies, ensuring that the Registered Manager and the Support Co-ordinator are informed promptly Follow Health and Safety guidelines and report health and safety concerns Contribute to service records and individual case files Conduct and record financial transactions involving service users within agency guidelines Carry out general administrative duties, housing management tasks and services as required Contribute to service users person centred reviews, through verbal and written reports and by attending Support Planning meetings. 2. General Duties 2.1 Promote Creative Support, its services and activities to clients, carers, other agencies and the general public and contribute to the wider business development and reputation of Creative Support. 2.2 Accept support, supervision and guidance from senior colleagues. 2.3 Carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support. 2.4 Ensure that you and other staff, volunteers and students on placement comply with the following: Health and Safety policies and Equal Opportunities Policy Safeguarding of Vulnerable Adults, including immediate reporting of safeguarding concerns to the Council, the Registered Manager and the Duty/On Call Manager. Page 3 of 7

4 Confidentiality and data protection The Mental Capacity Act 2005 The Care Act 2014 The quality standards and expectations set out by the CQC (Safe, Caring, Effective, Responsive and Well Led) All Creative Support policies, procedures and guidelines for best practice 2.5 Support service users with physical health and mobility needs, including moving and handling and using hoists. 2.6 Identify own training needs in discussion with line manager and attend training events and courses as required. 2.7 Any other duties as required. Page 4 of 7

5 PERSON SPECIFICATION SUPPORT WORKER Rugeley Learning Disabilities Services QUALITIES REQUIRED How Assessed Essential or 1 Experience of providing care and support to people with a learning disability 2 Possession of Health and Social Care Diploma, NVQ or other relevant social care qualification 3 A warm, person centred, and affirmative approach to people with a Interview Essential learning disability 4 Excellent verbal and written communication skills and ability to Interview Essential listen sensitively to others 5 Collaborate with service users, families, and involved professionals Interview Essential to provide a service which maximises outcomes for service users 6 Work effectively as part of a team and alone without direct Essential supervision in service user homes 7 Demonstrate initiative, self-motivation and resourcefulness Interview Essential 8 Knowledge of helpful approaches, strategies and interventions in working with people with learning disabilities 9 Knowledge of communication techniques (e.g. Makaton, PECS, TEACCH System) 10 Support people with physical health and mobility needs. This may include pushing wheelchairs and using hoists for which a degree of physical fitness will be required 11 Willingness to work flexibly on a rota to meet the needs of the service, including evenings, weekends, and bank holidays Interview Essential Essential Page 5 of 7

6 TERMS AND CONDITIONS SUPPORT WORKERS Rugeley Learning Disabilities Services Salary: Up to 7.70 per hour dependent on qualifications, experience and allocated work base Point One - Point Two - Point Three per hour (No experience) 7.60 per hour (1yr experience and NVQ2 equivalent or Graduate) 7.70 per hour (2yr experience and NVQ3 equivalent) 18 and 19yr Old per hour 20 Years Old per hour 21 to 24yr Old per hour Please note: Our pay date is the 15 th of each month (or the Friday before if this falls on a Saturday or Sunday). You will be paid in arrears for the previous 4/5 weeks, dependent on the month. A full schedule of pay dates, dependent on start date, will be supplied with any offer letter. Hours of Work: Full time (37.5 pw) or part time hours. To be worked flexibly to meet the needs of the department. These will predominantly be standard office hours but you may be required to work sleep-ins. All waking night shifts attract an additional 0.50 per hour. Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. Holidays: 20 days plus 8 statutory days pro rata. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support do not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Disclosure Checks: Employment will be subject to enhanced Disclosure and Barring Service checks and SOVA checks. Page 6 of 7

7 Part Time Work: Please note that annual leave and other entitlements are calculated on a pro-rata basis for employees working less than 37.5 hours. We take a positive view of part-time work and will consider reasonable requests for part time hours for a minimum of 15 hours per week. Pension: Creative Support operates an auto-enrolment pension scheme with the People s Pension Life Assurance: All staff under Creative Support contract are entitled to free life assurance. This is a valuable benefit which provides a lump sum equal to two times annual salary. Discretionary Benefits: Creative Support offers discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave up to 5 days per annum Employee Counselling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions of face to face counselling can be obtained. This service is delivered by professionally qualified and supervised counsellors and is provided free of charge. Employee s can also contact our centralised Employee Relations Advisor to receive confidential aid and advice on any matters of concern. Hospital Saturday Fund: All employees have access to a special scheme which enables membership of the Hospital Saturday Fund on preferential rates. There are a choice of packages offering different levels of service. Membership is entirely voluntary. Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores. Page 7 of 7