Support Worker Reference: Market Harborough, Leicestershire Service Closing Date: 28 November 2017

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1 Creative Support Ltd Head Office Tel: Wellington House Fax: Stockport SK1 3TS Support Worker Reference: Market Harborough, Leicestershire Service Closing Date: 28 November 2017 Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Previously unsuccessful candidates cannot reapply to Creative Support within six months of their previous application. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, Creative Support, Head Office, Wellington House, 131 Wellington Road, Stockport, SK1 3TS. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Yours Faithfully Recruitment Department All candidates are subjected to enhanced DBS checks. Page 1 of 8

2 JOB DESCRIPTION SUPPORT WORKER Market Harborough, Leicestershire Hours: Responsible to: Location: Full time, part time & relief positions available Support Co-ordinator/Registered Manager and Senior colleagues Market Harborough, Leicestershire Key Responsibilities 1. To develop and sustain warm and trusting relationships with T and his family. 2. To develop existing communication tools to ensure T s needs are communicated effectively and consistently. This includes using clear & concise language. 3. To provide support over a 7 day period including evening, weekends and bank holidays. T also requires sleep in support at times. 4. To provide support with all aspects of personal care and meeting daily living needs. 5. To provide a consistent approach to T s support, and to ensure positive behaviour support planning documents are followed. 6. To encourage and support T in expressing his needs, views and concerns. To enable him to make choices and decisions and to participate as fully as possible in planning and decision-making processes. 7. To respect and promote T s rights and to enable him to participate as fully as possible in his local community. 8. To support T with maintaining the safety, security and comfort of his home. 9. To support T with the use of his mobility vehicle and accessing the community for his preferred activities. 10. To be responsive to T s individual needs within the framework of his Person Centred Support Plan and weekly activity planner, and to respond flexibly to his changing needs. 11. To enable T to become as independent as possible and to grow in confidence, ability and enjoyment in the following areas: Social skills/relationships Personal care & hygiene Daily living skills Using community resources and facilities Social, leisure and work activities Self-organisation and coping abilities Personal safety Communication Page 2 of 8

3 To achieve this through the provision of practical assistance, positive behaviour support, prompting, coaching, advice, role modelling, encouragement and positive feedback. 12. To support T to express his frustrations and needs through positive behaviour support strategies, management guidelines and intervention frameworks as specified by his Positive Behaviour Support Plan and further guidelines developed by external professionals. To work with the Positive Behavioural Support Team to develop and implement guidelines specific to T with an emphasis on positive risk taking and achieving a maximised quality of life. 13. To promote and maintain family involvement in T s support, including contributing to monthly update meetings. 14. To work within agreed management protocols and guidelines for individuals with complex needs. 15. To ensure that T receives all necessary advice, care and regular health checks to ensure his physical health and wellbeing is maintained. To promote nutrition, relaxation, exercise and a healthy lifestyle. 16. To support T in developing a socially valued lifestyle which includes a varied range of culturally and age appropriate experiences, building on his strengths, interests and aspirations. To enable him to access social, leisure, work and educational opportunities. 17. To enable T to access developmental opportunities, new experiences and challenges, whilst not being exposed to unacceptable risks. 18. To assist T in the administration and monitoring of prescribed medication in accordance with the Creative Support s Medication Policy. 19. To observe and monitor T s emotional and physical wellbeing and to inform relevant staff, family and agencies of any concerns or significant changes in his needs, behaviour and circumstances. 20. To take appropriate action in the event of unforeseen emergencies, ensuring that the senior member of staff and/or the on-call manager is informed promptly. 21. To follow Health and Safety guidelines carefully and to alert senior staff immediately of any concerns in relation to Health and Safety issues. 22. To contribute to the development of T s support planning documentation and risk management protocols, including daily recording of support notes. 23. To carry out and record all financial transactions involving service users within agency guidelines. 24. To carry out general administrative duties, housing management tasks and services as required. 25. To contribute to T s Person Centred Reviews, through the provision of verbal and written reports and by liaising with colleagues. 26. To show unconditional positive regard for T and his family, respecting their right to privacy and ensuring T s dignity is maintained at all times. Page 3 of 8

4 Other 27. To submit accurate timesheets weekly. 28. To provide regular verbal and written reports to colleagues. 29. To accept support, supervision and guidance from senior colleagues. 30. To carry out all work in a manner consistent with the aims and service principles adopted by Creative Support. 31. To comply with and to implement the Equal Opportunities Policy. 32. To maintain confidentiality at all times, in accordance with the agreed policy. 33. To undertake specific specialised training identified to enhance the team s expertise, including working with people with complex needs. 34. To identify training needs in discussion with Line Manager and to attend training events and courses as required. 35. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support. 36. To take on the role of shift co-ordinator when required. 37. All employees should be aware that due to the nature of the work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care needs. 38. In accordance with the Health and Social Care Act 2008, to actively participate in the prevention and control of infection within the capacity of the role. 39. Any other duties as required. Page 4 of 8

5 PERSON SPECIFICATION - SUPPORT WORKER Market Harborough, Leicestershire How Assessed Essential Desirable 1. Ability to demonstrate a warm, person centred and affirmative Interview Essential approach to people with learning disabilities and complex needs. 2. Good verbal communication, able to listen sensitively to others. Interview Essential 3. Ability to engage with service users, to develop and sustain warm Interview Essential and trusting relationships. 4. Able to demonstrate basic insight & understanding into the needs Interview Essential of people with learning disabilities & autistic spectrum disorders. 5. Written communication skills, sufficient to contribute to a record Application Essential keeping system. 6. Ability to work constructively and co-operatively as part of a Interview Essential consistent team approach. 7. Ability to work safely and responsibly without direct supervision in Interview Essential service user s own homes. 8. Able to demonstrate initiative, self-motivation and resourcefulness. Interview Essential 9. Able to liaise in a professional manner with other agencies and Interview Essential work in a positive way with families and friends of service users. 10. Understanding of the person centred aims and principles of Application Essential Creative Support and ability to put these into practice. 11. Ability to demonstrate respect for difference and diversity. Application Essential 12. Ability to provide emotional and practical support to service users. Application Essential 13. A non-judgmental, accepting approach to working with people Application Essential who may be challenging and the ability to cope in a mature way with conflict, distress and challenging behaviours. 14 Ability to work in a calm, patient and tolerant manner at a pace Interview Essential appropriate to the needs of the individual 15 Ability to enable people to enjoy developmental opportunities Application Essential without being exposed to unacceptable risks. 16 Experience of supporting people with learning disabilities. Application Desirable 17 Experience of supporting people with autistic spectrum disorders. Application Essential 18 Life experience and confidence in relating to people from a wide Application Desirable variety of backgrounds. 19 Possession of NVQ II/III or other relevant social care qualification. Application Essential 20 Warm, respectful and positive approach with service users. Interview Essential 21 Willingness to work flexible hours according to needs of agency Interview Essential and service users. 22 Willingness to attend training courses and events. Interview Essential 23 Willing to accept feedback and guidance and to be accountable to Interview Essential colleagues and managers. 24 To have a clean driving licence. Application Desirable or Page 5 of 8

6 TERMS AND CONDITIONS SUPPORT WORKER Market Harborough, Leicestershire Pay Structure Up to 8.20 per hour dependent on qualifications, experience and allocated work base Point One - Point Two - Point Three - Point Four per hour (No experience) 7.90 per hour (1yr experience and NVQ2 equivalent or Graduate) 8.05 per hour (2yr experience and NVQ3 equivalent) 8.20 per hour (3yr experience and NVQ3 equivalent) 18 and 19yr Old per hour 20 Years Old per hour 21 to 24yr Old per hour Please note: Our pay date is the 15 th of each month (or the Friday before if this falls on a Saturday or Sunday). You will be paid in arrears for the previous 4/5 weeks, dependent on the month. A full schedule of pay dates, dependent on start date, will be supplied with any offer letter. Hours of Work: Full or Part Time. Full time hours are 37.5 hours per week, part time to be agreed subject to a minimum of 15 hours per week. Hours to be worked flexibly on a rota which will include evenings, nights, weekends and bank holidays according to the needs of the service. Waking Nights: All waking nights attract an additional payment of 50p per hour for each night actually worked. This is paid to all staff who work nights whether on the basis of regular waking nights, periodic night duty, internal rotation or occasional night duty. Bank Holidays: An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday. Bonus: Employees will be awarded a one off bonus payment of (pro-rata for employees who are contracted to work less than 18.5 hours per week) once they have successfully completed their probationary period, which is subject to the following: Attendance is satisfactory End Probationary Review is satisfactory Induction Checklist is complete Line Managers recommendation Level 2 or 3 Health & Social Care Diploma: All employees will be required to undertake and complete the Level 2 or 3 Health and Social Care Diploma in a pathway appropriate to their role. If you hold NVQ 2 or 3 in health and social care or equivalent you will of course not need to do the award again, but we may support you to undertake higher qualifications. DBS Checks: Employment will be subject to enhanced Disclosure and Barring Service checks and ISA checks. Page 6 of 8

7 Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. Your performance due in probationary period will be assessed against the job description, person specification and competency framework of this role Holidays: 20 days plus 8 statutory days pro rata. Part Time Work: Please note that annual leave and other entitlements are calculated on a pro-rata basis for employees working less than 37.5 hours. We take a positive view of part-time work and will consider reasonable requests for part time hours for a minimum of 15 hours per week. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support does not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Part time employees will receive Company Sick Pay benefits as detailed above but pro rata to actual hours worked each week. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Pension and Life Assurance: Creative Support operates an auto-enrolment pension scheme with the People s Pension. All staff under Creative Support contract are entitled to free life assurance. This is a valuable benefit which provides a lump sum equal to two times annual salary. Discretionary Benefits: Creative Support offers discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave up to 5 days per annum Employee Counselling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions of face to face counselling can be obtained. This service is delivered by professionally qualified and supervised counsellors and is provided free of charge Hospital Saturday Fund: All employees have access to a special scheme which enables membership of the Hospital Saturday Fund on preferential rates. There is a choice of packages offering different levels of service. Membership is entirely voluntary. Page 7 of 8

8 Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores. Page 8 of 8