5 BEST PRACTICES FOR ENTERPRISE MONITORING AND MANAGEMENT. How to Successfully Gain a Comprehensive Overview of IT Operations

Size: px
Start display at page:

Download "5 BEST PRACTICES FOR ENTERPRISE MONITORING AND MANAGEMENT. How to Successfully Gain a Comprehensive Overview of IT Operations"

Transcription

1 5 BEST PRACTICES FOR ENTERPRISE MONITORING AND MANAGEMENT How to Successfully Gain a Comprehensive Overview of IT Operations

2 TABLE OF CONTENTS INTRODUCTION Bringing Together Disparate Technology Functions Unplanned Events that Give Rise to Enterprise Monitoring and Management How Enterprise Monitoring and Management Protects Your Business BEST PRACTICES FOR ENTERPRISE MONITORING AND MANAGEMENT Understand Your Service Complete Risk Analysis Execute Dependency Mapping Implementation Evaluation CONCLUSION Key Takeaways for Enterprise Monitoring and Management 01

3 INTRODUCTION Bringing Together Disparate Technology Functions Within the heart of most IT organizations, particularly in the federal space, it s not uncommon for technology functions to operate disparately. Before the age of the cloud and mass digitalization, life was pretty good for the typical IT manager. Technology assets were often entirely local, and physical hardware and software stacks were constructed according to the particular needs of a given organization. Today, there s an IT group for nearly every function of technology, including (but not limited to) hardware, installation, configuration, application implementation, and security and technology assets are commonly spread across internal data centers, the cloud, and colocated environments. Information technology isn t so simple anymore, and the complexity creates the need for a more unified view of IT services operations. Without a robust enterprise monitoring and management solution in place, both federal organizations and enterprises open themselves up to a wide array of risks and vulnerabilities. Unplanned Events that Give Rise to Enterprise Monitoring and Management Enterprise monitoring and management can be a tricky subject because it s often a solution that goes unimplemented until some sort of business crisis occurs as a result of technology failure. It may start with a panicked 2:00 AM phone call from a customer, or some other related business entity who depends on a particular service that is no longer working; then, everyone is scrambling at the last minute to figure out why, or a customer may call the owner or principal manager of an organization in a fury, wanting to know why no one from IT is trying to figure out why an SLA wasn t upheld. It s not a pretty picture. IT personnel go into triage mode, which is usually organized chaos at best. The objective is to stop the bleeding and bring business back into operations. It usually only takes one or two crisis events for management to decide that more proactive measures need to be taken to prevent further customer dissatisfaction and potential negative impacts to revenue. The time comes to discuss enterprise monitoring and management, and understand the inner workings of IT services holistically. 02

4 An IT failure that causes a business outage could come from any number of malfunctions. A bank may not be able to get money to a customer. An online retailer may experience a payment dysfunction. Whatever the underlying technical issue, there are impacts on both the sides of the business and customer:» Network stops working» Storage has filled up and disk is too full» A system is over-utilized from a CPU perspective» An environmental issue, such as AC failure, caused overheating» Application stack crashes How Enterprise Monitoring and Management Protects Your Business Enterprise monitoring and management enables the ability to understand your IT environment and the general health of technology components that are specifically mapped to the functions of your business. It s the act of specifying the questions you re asking about IT operations, and taking quality control from Is my server or application running okay? to As a business, if I m providing a service, how do I know it s optimally performing the way that I expect, and the way that my customers expect? What s the monitoring part? Monitoring is the act of collecting the telemetry of all supporting or underlying components and working with system owners to understand what s important to them, ultimately mapping each technology component to its business function and how it impacts organizational operations as a whole. What s the management part? Management is focused on simplification, administration, configuration, and duplication. The goal is to bring together disparate supporting or underlying components that need to be viewed, and over a period of time, gain the ability to consistently duplicate the sensors necessary to gather metrics on systems operations. Ultimately, successful management results in support for security, auditing, and compliance. 03

5 BEST PRACTICES FOR ENTERPRISE MONITORING AND MANAGEMENT Whatever the reasons for deciding to implement enterprise monitoring and management, the ultimate goal is the same: delivering a centralized, unified view of IT services operations. Your IT team should be able to see the detailed activities of data center operations from a holistic viewpoint, and use a unified method for identifying anomalous IT events. The right solution will allow you to bring together machine data, logs, and information behind data center processes to form a comprehensive overview of IT activities. Effective enterprise monitoring and management delivers: ;; Smarter monitoring ;; Enhanced analytics capabilities ;; Faster identification of anomalies ;; Optimized IT operations When you set out on your path to find and implement an enterprise monitoring and management solution that will effectively prevent unforeseen IT events, keep the following best practices in mind. 04

6 UNDERSTAND YOUR SERVICE Understand what your business is aiming to accomplish. It might sound obvious, but if you don t have a detailed understanding of what you re trying to deliver and accomplish from a business perspective, it s incredibly difficult to pinpoint how technology should support your business, and by extension, what you re trying to put in place or protect. Here s an automobile-related example: if you have the need to travel by car from point A to point B, a Ferrari would probably be a pretty fun ride. However, if you don t have the means to own a Ferrari, trying to use one to get from point A to point B probably isn t the best idea, and it won t be very comfortable. So if your goal is to get from point A to point B in an economical fashion, looking at a mid-range car would be a better option. Consider another example: think of an online ecommerce store. If you re the owner, if you want your website to be functioning, and it s your source for lead generation, revenue, and content, then you have an obligation to ensure that your web portal is up for your customers. It might not be important to you in the sense that the need is at the forefront of your consciousness on a day-to-day basis, but it is an aspect of business you want to make sure is available. Customers need to use your web portal to see products and their order histories, and it s easy to assume that the internet will always be there. 05

7 COMPLETE RISK ANALYSIS After determining what your service really entails, it s helpful to complete a risk analysis exercise to figure out how you ll know that you ll be able to keep your systems up and running, as well as how much you ll have to pay to do so. Budget is a significant component. In some areas of IT maintenance, a particular service, such as web hosting, may seem affordable on the surface, but will ultimately add up to something beyond what your budget can accommodate for. Knowing the risks you re most vulnerable to will help you decide how much of your budget to allocate to certain areas. Between deciding how to keep systems running and determining exposure to risk, there are also smaller components of your service that you ll need to take into account. Remember to think about your user base, too. If you know you have a website, application, and database, do you also know which people are responsible for the care and feeding of those assets? Is it internal IT personnel, or does problem resolution involve calling technical support? You need to know exactly who is responsible for which systems, and what needs to happen in the event of an issue. 06

8 EXECUTE DEPENDENCY MAPPING Now is the time to start evaluating what aspects of IT are within your control, and what kind of technology you should be looking at in order to help solve your problems. You may need to start engaging additional technical professionals to help understand your environment, capabilities, and areas of interdependency. For instance, if your website depends on the local network, storage, and an application, and all of those assets run locally within your environment, then you need to be able to articulate how they re communicating, and how IT should be testing for whether it s working.»» Define what constitutes as a good operational state.»» Determine how broken technology will be identified. Perform component-level testing to determine whether the process is working and healthy. Perform functional or transaction-based testing. Execute a complete simulation of the business unit or transaction itself.»» Figure out how much money and time you re willing to put forward.»» If you can t ensure your necessary level of service internally, consider outsourcing. If you have internal technical expertise, evaluate other supporting technologies that will monitor functionality consistent with the service you need to deliver. The goal of dependency mapping is to define normal business operations and determine the actions that need to be taken to support uptime these components are different for every business, but the process is the same. 07

9 IMPLEMENTATION When you ve defined the critical inputs of nontechnical objectives, it s time to figure out the levels of support and effort your team is willing to implement, and actually do something to make sure that your business is protected. Implementing enterprise monitoring and management requires a plan and coordination in order to make sure your deployment is in alignment with all of the other details you ve figured out thus far. Example: if you re trying to monitor the availability of your website, but monitoring is implemented incorrectly and the wrong website is being tested, you re not executing on the main objective of your solution. Make sure you re taking your inputs and putting pen to paper. Your implementation should include mapping to the planning you ve done and verifying dependencies. In the end, services and dependencies should be concretely defined, and testing should be completed. 08

10 EVALUATE Now it s time to rinse and repeat. You should be ensuring that steps 1-4 were followed and are meeting your objectives continuously. You should also have a uniform analysis prepared that allows you to evaluate that what you ve implemented will continue to align with your current business objectives, and whether any adjustments need to be made. Tests that have been put in place should be delivering the intended data and providing feedback on whether anything was executed incorrectly and how to fix it if it was. 09

11 CONCLUSION Key Takeaways for Enterprise Monitoring and Management Implementing enterprise monitoring and management can be an arduous process, but once it s done, your business and IT team will be immensely relieved. The only problem is, starting out usually isn t a picnic. It s not the case for every customer, but often times, enterprise monitoring and management becomes a consideration after an embarrassing and highly emotional event. It may have resulted in the loss of money, or damage to reputation. Everyone involved knows something has to be done for the betterment of the company, but figuring out why and how often comes back to a finger pointing session aimed at determining who should ve done something before a crisis happened. Here s what we recommend: don t have that conversation. If a crisis event has already happened, it s time to check emotions, egos, should ves, and could ves at the door, and look at the situation objectively. Even though recovering from an outage or malfunction can be driven by frustration, the process of fixing it has to be data-oriented. In order to sleep at night, embarking on the journey of implementing enterprise monitoring and management requires a commitment to patience and objectivity. Beyond that, take bite-sized pieces. Unfortunately, you can t tackle everything at once. It can really be summed up using the old adage: How do you eat an elephant? One bite at a time. Start with what s important, and eventually, you ll make sure all components have been covered. At August Schell Enterprises, we regularly partner with federal and commercial organizations to implement effective enterprise monitoring and management solutions. We understand that in order to keep your data center operating smoothly, you need to integrate all operational data points to create a single view for making intelligent technology solutions. If your organization is interested in learning more about how enterprise monitoring and management can help protect your business, reach out to an August Schell specialist, or call us at (301)

12

Putting Workforce Analytics to Work: Achieving Objectives and Realizing Outcomes

Putting Workforce Analytics to Work: Achieving Objectives and Realizing Outcomes Putting Workforce Analytics to Work: Achieving Objectives and Realizing Outcomes Workforce analytics turns people and business data into actionable intelligence. If you re in HR, you ve no doubt noticed

More information

Business Continuity and Disaster Recovery Overview

Business Continuity and Disaster Recovery Overview Business Continuity and Disaster Recovery Overview Prepared by, Ingram Micro Cloud, META Contents 1. Introduction... 3 2. Overview of (BC/DR)... 4 2.1 What is the difference between business continuity

More information

Five Stages of IoT. Five Stages of IoT 2016 Bsquare Corp.

Five Stages of IoT. Five Stages of IoT 2016 Bsquare Corp. Five Stages of IoT The Internet of Things (IoT) is revolutionizing the way industrial companies work by enabling the connectivity of equipment and devices, collection of device data, and the ability to

More information

Introduction 3. Know what your POS should accomplish 4. Analyze the current state of your business 5. Define your retail technology needs 6

Introduction 3. Know what your POS should accomplish 4. Analyze the current state of your business 5. Define your retail technology needs 6 Introduction 3 Know what your POS should accomplish 4 Analyze the current state of your business 5 Define your retail technology needs 6 Set a reasonable budget for your business goals 7 Decide how technology

More information

INFORMATION TECHNOLOGY MANAGEMENT

INFORMATION TECHNOLOGY MANAGEMENT Applications IT Management IT Outsourcing Industrial Technologies BPO INFORMATION TECHNOLOGY MANAGEMENT Helping to define business strategies and drive business growth IT Management Overview There is

More information

Correlating Revenue and Application Performance

Correlating Revenue and Application Performance An AppDynamics Business White Paper HOW MUCH REVENUE DOES IT GENERATE? Correlating Revenue and Application Performance It s no secret that IT can be seen as a cost center in many organizations today. IT

More information

Factors of Cloud Success

Factors of Cloud Success Factors of Cloud Success Many people are asking, Should I move to the cloud? Right now, someone in your company is thinking about moving your operations into the cloud. If your company is like 95% of companies

More information

Realize the potential of a connected factory

Realize the potential of a connected factory Realize the potential of a connected factory Azure IoT Central Empower your digital business through connected products How to capitalize on the promise Azure IoT Central is a fully managed IoT SaaS (software-as-a-service)

More information

The top 8 reasons. to outsource your IT. to a managed services provider

The top 8 reasons. to outsource your IT. to a managed services provider The top 8 reasons to outsource your IT to a managed services provider INTRODUCTION The way we work is changing. Where once we had in-house IT teams looking after every aspect of IT operations, the cloud

More information

DXC Eclipse White Paper. Retail transformation: How retailers can maximize their data to capture more market share

DXC Eclipse White Paper. Retail transformation: How retailers can maximize their data to capture more market share Retail transformation: How retailers can maximize their data to capture more market share 1 Table of contents Smart data solutions 3 How retailers can successfully capture business intelligence 4 Getting

More information

FGFOA 2017 Focus on the Future

FGFOA 2017 Focus on the Future IT Modernization: Bringing Government from Obsolete to Cutting Edge FGFOA 2017 Focus on the Future Christine Horrocks, CPA/CFF, CGMA Brent Pruim, CPA Topics Covered State of the industry with respect to

More information

Automated Service Intelligence (ASI)

Automated Service Intelligence (ASI) Automated Service Intelligence (ASI) Enriching information for action Automated Service Intelligence (ASI) Enriching information for action The New Challenge For The Intelligent Business As the pace of

More information

On-premise vs. cloud-based solutions. A dilemma for businesses

On-premise vs. cloud-based solutions. A dilemma for businesses ise vs. cloud-based solutions A dilemma for businesses ise vs. cloud-based solutions If it s in the cloud, it must be better, right? Well, maybe, and maybe not. Introduction Consider any technology today,

More information

VISION MANAGEMENT SOLUTION

VISION MANAGEMENT SOLUTION VISION MANAGEMENT SOLUTION THE MOST ADVANCED MANAGEMENT SOLUTION ON THE MARKET TODAY, FUTURE-PROOFED TO SUPPORT CONTINUOUS GROWTH AND EVOLUTION IN THE RETAIL BANKING ENVIRONMENT. An NCR Buyer s Guide TAKE

More information

Mastering the operational complexity of IoT Applications

Mastering the operational complexity of IoT Applications Mastering the operational complexity of IoT Applications The benefits of AI-powered, full stack monitoring 2017 Dynatrace Executive Summary Internet-of-things (IoT) is increasing in excitement across all

More information

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider. 20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing

More information

The App Economy Requires Mainframe Intelligence

The App Economy Requires Mainframe Intelligence The App Economy Requires Mainframe Intelligence Digital Transformation and the Mainframe Today, customer experience is paramount to business survival. Frankly, every interaction whether with a bank or

More information

Capability White Paper Prescriptive Maintenance

Capability White Paper Prescriptive Maintenance Capability White Paper Prescriptive Maintenance How will it make managing your assets better, faster, smarter, more comprehensive and affordable? Introduction This is an overview for those folks who do

More information

Your Business Needs Managed Services. Find out when your business will truly benefit from a technology provider.

Your Business Needs Managed Services. Find out when your business will truly benefit from a technology provider. Your Business Needs Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing business today is tied

More information

Moving to the cloud: A guide to cloud business management technology

Moving to the cloud: A guide to cloud business management technology Moving to the cloud: A guide to cloud business management technology 2 Contents This guide is for companies considering moving to a cloud business management system or cloud ERP. Using researched evidence,

More information

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider. 20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing

More information

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider. 20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing

More information

Transforming for the Future. How Pulsant modernized and digitally transformed its organization to stay relevant in a cloud-first world

Transforming for the Future. How Pulsant modernized and digitally transformed its organization to stay relevant in a cloud-first world Transforming for the Future How modernized and digitally transformed its organization to stay relevant in a cloud-first world From to AMP; establishing a modern brand The advent of public cloud technology

More information

Predictive Analytics for Pumps, Valves and Seals Experience In Motion

Predictive Analytics for Pumps, Valves and Seals Experience In Motion Intelligent Performance Solutions Predictive Analytics for Pumps, Valves and Seals Experience In Motion Driving step change in reliability The Flowserve IPS suite of products, software and services helps

More information

Why Procurement Needs One & How to Create It

Why Procurement Needs One & How to Create It A Digital Strategy: Why Procurement Needs One & How to Create It Presented by ProcurementIQ and Bertrand Maltaverne 1-888-878-9429 info.iq@ The Digital Transformation of Procurement You ve heard about

More information

MONITOR BUSINESS-CRITICAL SAAS APPLICATIONS

MONITOR BUSINESS-CRITICAL SAAS APPLICATIONS IT Ops MONITOR BUSINESS-CRITICAL SAAS APPLICATIONS ENSURE PERFORMANCE TO BOOST ROI WHITEPAPER Justyna Kucharczak Product Marketing Manager, AppNeta Overview The rise of software as a service (SaaS) and

More information

Managing Data to Maximize Smart Grid Benefits

Managing Data to Maximize Smart Grid Benefits Managing Data to Maximize Smart Grid Benefits CONCLUSIONS PAPER Insights from a webinar hosted by Electric Light & Power Originally broadcast in November 2011 Featuring: Chet Geschickter, Senior Analyst

More information

GDPR: The devil is in the data

GDPR: The devil is in the data GDPR: The devil is in the data A recent newspaper article chose a revealing headline: GDPR: the new data-protection law giving watchdogs a mega-bite. 1 Much of the coverage of the EU s new General Data

More information

Tracking and Measuring Physician Relations

Tracking and Measuring Physician Relations Tracking and Measuring Physician Relations experience. insight. impact. Using Technology For Greater Success By Allison McCarthy, MBA Tracking and measuring the success of physician relations program has

More information

How to Develop a Paperless Office Strategy That Works for You. A Guide for Wealth Management Firms

How to Develop a Paperless Office Strategy That Works for You. A Guide for Wealth Management Firms How to Develop a Paperless Office Strategy That Works for You A Guide for Wealth Management Firms TABLE OF CONTENTS STEP 1: SET EMPIRICAL GOALS FOR YOUR PAPERLESS INITIATIVE 4 STEP 2: DEVELOP YOUR INITIAL

More information

GDPR and Microsoft 365: Streamline your path to compliance

GDPR and Microsoft 365: Streamline your path to compliance Streamline your path to compliance GDPR: an overview The General Data Protection Regulation (GDPR) is a new European Union (EU) privacy law that takes effect on May 25,. It is designed to give individuals

More information

10 Success Factors. for Sales Performance Management. About NICE

10 Success Factors. for Sales Performance Management. About NICE About NICE NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and onpremise enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics

More information

Laying the Groundwork for Your Digital Foundation

Laying the Groundwork for Your Digital Foundation Laying the Groundwork for Your Digital Foundation Outperforming your competitors takes a powerful digital foundation. As a senior business consultant with, I can show you where to start. Hi, I m Sandy

More information

DXC Eclipse Retail Transformation:

DXC Eclipse Retail Transformation: White Paper DXC Eclipse Retail Transformation: How Retailers Can Maximize Their Data to Capture More Market Share Table of Contents Introduction...2 Smart data solutions...3 How retailers can successfully

More information

The Maintenance Pro s Guide to Controller Replacement: Plan Your Strategy

The Maintenance Pro s Guide to Controller Replacement: Plan Your Strategy Digital Factory The Maintenance Pro s Guide to Controller Replacement: Plan Your Strategy usa.siemens.com/modernize The Maintenance Pro s Guide to Controller Replacement: Plan Your Strategy Digital Factory

More information

WHITE PAPER EMBRACING THE STRATEGIC OPPORTUNITY OF IT

WHITE PAPER EMBRACING THE STRATEGIC OPPORTUNITY OF IT EMBRACING THE STRATEGIC OPPORTUNITY OF IT Making IT Systems Smarter to Align with Business Objectives IT isn t what it used to be. Software-defined datacenters, continuous delivery of services, bimodal

More information

Considerations when Choosing a Managed IT Services Provider. ebook

Considerations when Choosing a Managed IT Services Provider. ebook Considerations when Choosing a Managed IT Services Provider ebook Contents Considering Managed Services?...3 Consideration 1: Depth...4 Consideration 2: Proactive...5 Consideration 3: Knowledge & Processes...6

More information

Can Machine Learning Prevent Application Downtime?

Can Machine Learning Prevent Application Downtime? NIMBLE LABS RESEARCH REPORT Can Machine Learning Prevent Application Downtime? Business users expect immediate access to data, all the time and without interruption. But reality does not always meet expectations.

More information

Why You Should Take a Holistic Approach

Why You Should Take a Holistic Approach Why You Should Take a Holistic Approach to ITIL and Service Support best practices WHITE PAPER Table of Contents Executive Summary...1 Moving to a Holistic Service Support Approach...2 Optimize and Integrate

More information

Website Content Creation Worksheet

Website Content Creation Worksheet Worksheet: Website Content Creation Let's face it. Coming up with website content can be a daunting task to tackle. Many times it's not that you don't know what to say, it's that you aren't sure exactly

More information

Evaluating Cloud vs. On-Premise BY FRED ODE

Evaluating Cloud vs. On-Premise BY FRED ODE Evaluating Cloud vs. On-Premise BY FRED ODE Evaluating Cloud vs. On-Premise Not long ago, being on the cloud couldn t have less to do with being productive. In fact, a lot of managers have probably had

More information

You can plan and execute tests across multiple concurrent projects and people by sharing and scheduling software/hardware resources.

You can plan and execute tests across multiple concurrent projects and people by sharing and scheduling software/hardware resources. Data Sheet Application Development, Test & Delivery Performance Center Micro Focus Performance Center software is an enterprise-class performance engineering software, designed to facilitate standardization,

More information

ARE YOU READY FOR BIG DATA?

ARE YOU READY FOR BIG DATA? WINNER OF THE DUKE S CHOICE AWARD ARE YOU READY FOR BIG DATA? INNOVATE YOUR BUSINESS MODEL BY USING THE TRUE POWER OF BIG DATA ANALYTICS THE STORY OF BIG DATA p. 1 WELCOME ONBOARD p. 4 OUR FIRST SUCCESS

More information

Automating Your Way to Simplified Application Management

Automating Your Way to Simplified Application Management Automating Your Way to Simplified Application Management By Nick Cavalancia TABLE OF CONTENTS Taking an Automated Approach... 2 Putting it all together... 6 Maintaining applications used to be a lot easier

More information

Five-Star End-User Experiences Require Unified Digital Experience Management

Five-Star End-User Experiences Require Unified Digital Experience Management White Paper Five-Star End-User Experiences Require Unified Digital Experience Management Why traditional network and application performance management needs to evolve to support today s digital enterprise.

More information

You can plan and execute tests across multiple concurrent projects and people by sharing and scheduling software/hardware resources.

You can plan and execute tests across multiple concurrent projects and people by sharing and scheduling software/hardware resources. Data Sheet Application Development, Test & Delivery Performance Center Micro Focus Performance Center software is an enterprise-class performance engineering software, designed to facilitate standardization,

More information

Making ITaaS Core to Your Business Plan

Making ITaaS Core to Your Business Plan Making ITaaS Core to Your Business Plan By Cesar Fernandez, Director of Product solutions In a recent independent survey of North American IT professionals conducted by PMG, 53% of the respondents indicated

More information

Office Move. The essential guide to moving your communications.

Office Move. The essential guide to moving your communications. Office Move. The essential guide to moving your communications. The next step on your journey It s time to change your comms and connectivity So you ve found the perfect office. That s great! Now is the

More information

30% 10B 35ZB 250B 15PB. Of the world s population (2B people) is accessing and using the Internet 1. s are being sent every day 1

30% 10B 35ZB 250B 15PB. Of the world s population (2B people) is accessing and using the Internet 1.  s are being sent every day 1 Evolving IT 30% Of the world s population (2B people) is accessing and using the Internet 1 250B Emails are being sent every day 1 10B Internet connected devices worldwide 1 2 15PB Of new data is being

More information

cpi connected platform experience connectivity

cpi connected platform experience connectivity cpi connected platform experience connectivity INDEX 01: Connected Cash pg 6 02: Business Intelligence pg 14 03: Future Readiness pg 24 04: Security pg 32 05: CPI Connectivity Solutions pg 36 2 3 real-time

More information

Marketing Automation: One Step at a Time

Marketing Automation: One Step at a Time Marketing Automation: One Step at a Time 345 Millwood Road Chappaqua, NY 10514 www.raabassociatesinc.com Imagine a wall. Your small business is on one side. A pot of gold is on the other. The gold is the

More information

INVOLVE KEY STAKEHOLDERS FROM THE START

INVOLVE KEY STAKEHOLDERS FROM THE START STEP 1 Digital Asset Management Toolkit Choosing a DAM System: INVOLVE KEY STAKEHOLDERS FROM THE START After you have decided your organization should implement a digital asset management (DAM) system,

More information

Three key areas to consider when looking for a new budgeting software solution

Three key areas to consider when looking for a new budgeting software solution Three key areas to consider when looking for a new budgeting software solution Three key areas to consider when looking for solution How to find the solution and company to meet your organization s needs

More information

Whitepaper Proactive and Predictive: The intelligent approach to maximising uptime

Whitepaper Proactive and Predictive: The intelligent approach to maximising uptime Whitepaper Proactive and Predictive: The intelligent approach to maximising uptime The intelligent way to engineer your always-on enterprise Contents Failure is insight 2 There s no time for downtime 2

More information

Linda Carrington, Wessex Commercial Solutions

Linda Carrington, Wessex Commercial Solutions Linda Carrington, Wessex Commercial Solutions Linda Carrington has worked with ISO 9001 accredited systems throughout her career, in businesses as diverse as oil and gas, construction, defence and shipping.

More information

Getting Started with Machine Learning

Getting Started with Machine Learning Getting Started with Machine Learning Machine learning is now easily accessible for companies of all sizes due to the recent availability of robust data platforms. And while these platforms make it faster

More information

Grow Your Business by Increasing Your Customer Base

Grow Your Business by Increasing Your Customer Base 2007 ISSUE 2 CONTENTS. Issue 3. 2007 Grow Your Business By Increasing Your Customer Base Small Business Planning 3 Myths Top Website Mistakes That Lose You Business Delegate It Grow Your Business by Increasing

More information

Your Roadmap to Intelligent Assisted Support

Your Roadmap to Intelligent Assisted Support COVEO FUNDAMENTALS Your Roadmap to Intelligent Assisted Support 1 Introduction Among support leaders top priorities are the seemingly contradicting needs to reduce support costs, while improving customer

More information

PROJECT CONTROL IT ASSET AUDIT AND DOCUMENTATION

PROJECT CONTROL IT ASSET AUDIT AND DOCUMENTATION PROJECT CONTROL IT ASSET AUDIT AND DOCUMENTATION THE PHYSICAL LAYER SPECIALISTS Taking control of your IoT strategy The pressure added by the Internet of Things (IoT) on physical layer assets and data

More information

BROCHURE. Media Solutions

BROCHURE. Media Solutions BROCHURE When it Comes to Your Digital Content, Experience is Everything. On-demand video programming. Online gaming. Music downloads. Rich media advertising or E-books. The media industry stands at the

More information

More than Mobile Forms Halliburton s Implementation of an End to End Solution

More than Mobile Forms Halliburton s Implementation of an End to End Solution CUSTOMER INTERVIEW More than Mobile Forms Halliburton s Implementation of an End to End Solution Hosted by: Mark Scott, VP Marketing, ProntoForms Yamina Hibbard, Global Asset Manager, Halliburton Mike

More information

The recipe for hyperfast DevOps instrumentation. An e-guide to infrastructure as code

The recipe for hyperfast DevOps instrumentation. An e-guide to infrastructure as code The recipe for hyperfast DevOps instrumentation An e-guide to infrastructure as code Why take infrastructure out of the physical world? Up to now, setting up instrumentation for new projects was a time-consuming

More information

Making Predictive Maintenance Work By Bob O Donnell, TECHnalysis Research President

Making Predictive Maintenance Work By Bob O Donnell, TECHnalysis Research President WHITE PAPER On Behalf of Making Predictive Maintenance Work By Bob O Donnell, TECHnalysis Research President SUMMARY To make an IoT-based project around Predictive Maintenance truly successful, not only

More information

An Oracle White Paper May A Strategy for Governing IT Projects, Programs and Portfolios Throughout the Enterprise

An Oracle White Paper May A Strategy for Governing IT Projects, Programs and Portfolios Throughout the Enterprise An Oracle White Paper May 2010 A Strategy for Governing IT Projects, Programs and Portfolios Throughout the Enterprise EXECUTIVE OVERVIEW CIOs are constantly being asked to service the gap between where

More information

E-Guide. Sponsored By:

E-Guide. Sponsored By: E-Guide Taking Network Configuration and Change Management to the Next Level Network managers are finally adjusting to the use of change management tools and processes to determine the potential environment

More information

TEN TIPS FOR A SUCCESSFUL INFOR IMPLEMENTATION

TEN TIPS FOR A SUCCESSFUL INFOR IMPLEMENTATION TEN TIPS FOR A SUCCESSFUL INFOR IMPLEMENTATION Copyright 2014 Panorama Consulting Solutions. All Rights Reserved. 720.515.1377 Panorama-Consulting.com Successfully implementing an Infor ERP system involves

More information

ANSYS Simulation Platform

ANSYS Simulation Platform White Paper ANSYS Simulation Platform A strategic platform for connecting simulation with the business of engineering In today s fast-paced, high-pressure business world, it can be difficult for engineering

More information

5 Steps to Adopting Agile IT Infrastructure Monitoring Necessary for a Customer-Driven World

5 Steps to Adopting Agile IT Infrastructure Monitoring Necessary for a Customer-Driven World 5 Steps to Adopting Agile IT Infrastructure Monitoring Necessary for a Customer-Driven World Fueling the Application Experience If you ve seen recent car ads, you know they re as likely to promote applications

More information

So, you re thinking of moving to cloud telephony

So, you re thinking of moving to cloud telephony www.concertnetworks.co.uk So, you re thinking of moving to cloud telephony Introduction CRM integration Agile working Easy scalability Call reporting Online portals Cloud Contact/ Service centre Support

More information

Cloud Service Lifecycle Service Monitoring

Cloud Service Lifecycle Service Monitoring White Paper IT Operations Management Cloud Service Lifecycle Service Monitoring Table of Contents page Executive Summary...1 Why Is Service Monitoring So Important?... 2 Who Are You?...2 What Is Service

More information

VMware vcenter Log Insight Delivers Immediate Value to IT Operations

VMware vcenter Log Insight Delivers Immediate Value to IT Operations VMware vcenter Log Insight Delivers Immediate Value to IT Operations Executive Summary Log analytics is growing increasingly important as the size and complexity of IT environments continues to expand.

More information

Do you want to more proactively ensure IT service reliability while boosting infrastructure and operational agility?

Do you want to more proactively ensure IT service reliability while boosting infrastructure and operational agility? SOLUTION BRIEF CA UNIFIED INFRASTRUCTURE MANAGEMENT Do you want to more proactively ensure IT service reliability while boosting infrastructure and operational agility? SOLUTION BRIEF CA DATABASE MANAGEMENT

More information

Six Steps to Improving Corporate Performance with a Communication Plan

Six Steps to Improving Corporate Performance with a Communication Plan TALK POINTS COMMUNICATION Six Steps to Improving Corporate Performance with a Communication Plan How to develop a clear identity and communicate with your internal and external customers A Higher Level

More information

Buyers Guide to ERP Business Management Software

Buyers Guide to ERP Business Management Software Buyers Guide to ERP Business Management Software one 1. Introduction When you search for ERP or Enterprise Resource Planning on the web, the sheer amount of information that appears can be overwhelming

More information

AUTOMATING HEALTHCARE CLAIM PROCESSING

AUTOMATING HEALTHCARE CLAIM PROCESSING PROFILES AUTOMATING HEALTHCARE CLAIM PROCESSING How Splunk Software Helps to Manage and Control Both Processes and Costs Use Cases Troubleshooting Services Delivery Streamlining Internal Processes Page

More information

The Creative Operations Blueprint Your guide to more efficient creative production

The Creative Operations Blueprint Your guide to more efficient creative production The Creative Operations Blueprint Your guide to more efficient creative production 1 All creative teams deal with creative operations, even if they don t call it that. Whether it s a creative director

More information

Work Smarter, Not Harder:

Work Smarter, Not Harder: eschool News WHITE PAPER Work Smarter, Not Harder: Improve IT Maturity to Do More with Less Envision Your IT Department as a Strategic Partner Five Key Indicators of IT Maturity Improved Service for Students

More information

Driving Radical Innovation in IT. Increasing Productivity, Unlocking New Revenues, and Powering Competitive Advantage

Driving Radical Innovation in IT. Increasing Productivity, Unlocking New Revenues, and Powering Competitive Advantage Driving Radical Innovation in IT Increasing Productivity, Unlocking New Revenues, and Powering Competitive Advantage Innovation Is the New Mantra of IT Organizations For many years, IT was focused almost

More information

Proactive Listening: Taking Action to Meet Customer Expectations

Proactive Listening: Taking Action to Meet Customer Expectations 2013 Proactive Listening: Taking Action to Meet Customer Expectations Summary: Proactive listening lets your company meet your customers demands for coordinated, responsive treatments. A proactive listening

More information

THE AEC METRICS HANDBOOK

THE AEC METRICS HANDBOOK 150 350 550 The AEC Metrics Handbook THE AEC METRICS HANDBOOK 300 400 250 200 450 500 100 0 650 700 600 50 36 38 40 42 35 37 39 41 A Guide to Measuring Your Firmʼs Health published by: ABOUT US Cosential

More information

Myth Busted: Affordable, Easy to manage Virtualization with High-Availability is a Reality

Myth Busted: Affordable, Easy to manage Virtualization with High-Availability is a Reality Myth Busted: Affordable, Easy to manage Virtualization with High-Availability is a Reality EXECUTIVE SUMMARY By Dan Kusnetzky, Distinguished Analyst Business organizations are looking to virtualization

More information

About Us. Under one roof. Why work with us? The A (to Z) team. Awards & associations

About Us. Under one roof. Why work with us? The A (to Z) team. Awards & associations About Us Why work with us? Under one roof The A (to Z) team Awards & associations Silver Lining is a professional IT service provider based in Hampshire. We have been providing the very best in business

More information

Process design best practices

Process design best practices BUSINESS WHITE PAPER Process design best practices TABLE OF CONTENTS 1 What is a process? 2 The process as transformation 2 The five Ws of process design 3 Standards are key 4 The how creating a model

More information

What is a process? So a good process must:

What is a process? So a good process must: PROCESS DESIGN BEST PRACTICES TABLE OF CONTENTS 1 What is a process? 2 The five Ws of process design 3 Standards are key 4 The how creating a model 5 How do you know when you have finished? 6 About ARIS

More information

Moving data successfully: Take 10 for a smooth transition to new storage

Moving data successfully: Take 10 for a smooth transition to new storage EXECUTIVE WHITE PAPER Moving data successfully: Take 10 for a smooth transition to new storage A lot can transpire between the time you take delivery of your new storage and the day it s fully integrated

More information

Who minds the bots? Why organisations need to consider risks related to Robotic Process Automation. pwc.com.au

Who minds the bots? Why organisations need to consider risks related to Robotic Process Automation. pwc.com.au pwc.com.au Who minds the bots? Why organisations need to consider risks related to Robotic Process Automation As Robotic Process Automation gains momentum, organisations need to implement a strong control

More information

Getting Started. Chapter 1

Getting Started. Chapter 1 schneider01.fm Page 1 Friday, February 16, 2001 5:14 PM Chapter 1 Getting Started Use cases are used to describe the outwardly visible requirements of a system. They are used in the requirements analysis

More information

Intelligent Engineering. Predictive, preventive and proactive IT support

Intelligent Engineering. Predictive, preventive and proactive IT support Intelligent Engineering Predictive, preventive and proactive IT support Predicting problems, preventing downtime. Today, a business can only function when its IT is working. So, it s vital to avoid downtime.

More information

VIDEO 1: WHY IS A STRATEGY PLAN IMPORTANT?

VIDEO 1: WHY IS A STRATEGY PLAN IMPORTANT? VIDEO 1: WHY IS A STRATEGY PLAN IMPORTANT? Hi, I m Sarah from HubSpot Academy. Welcome to, Creating a Strategy Plan for your Clients. At this point in the client engagement, you ve conducted a content

More information

Grow Your Business with Confidence

Grow Your Business with Confidence Grow Your Business with Confidence Keep Your Business Going and Growing Whether you make widgets, sell services, or move merchandise, you depend on your people, and your people depend on the tools you

More information

A Modern Intranet Defined

A Modern Intranet Defined A Modern Intranet Defined 1 What is a modern intranet? Success in today s competitive marketplace is often measured on how quickly a company adapts to market conditions, industry trends, competitive threats,

More information

Recognizing. IT MAY NOT FEEL URGENT, BUT IT IS: A timeline for implementing the new revenue recognition standard

Recognizing. IT MAY NOT FEEL URGENT, BUT IT IS: A timeline for implementing the new revenue recognition standard Recognizing IT MAY NOT FEEL URGENT, BUT IT IS: A timeline for implementing the new revenue recognition standard 2 Recognizing revenue It may not feel urgent, but it is: A TIMELINE FOR IMPLEMENTING THE

More information

Synoptek Managed AWS: Cloud Optimization & Risk Mitigation

Synoptek Managed AWS: Cloud Optimization & Risk Mitigation Synoptek Managed AWS: Cloud Optimization & Risk Mitigation Snap your fingers. If you re among those who think that cloud computing works like that, you ve been watching too many commercials. Like the many

More information

30 Course Bundle: Year 1. Vado Course Bundle. Year 1

30 Course Bundle: Year 1. Vado Course Bundle. Year 1 30 : Year 1 Vado s 30 Year 1 Vado 1. Employee Career Aspirations Coaching Career Development 2. Communicate Clear and Concise Messages Communication Skills for Managers 3. Conflict Management Expectations

More information

Business white paper

Business white paper Business white paper Can Machine Learning Prevent Application Downtime? Nimble Storage uncovers the true cause of application disruptions and slowdowns through installed-based learning Business white paper

More information

Why is this relevant?

Why is this relevant? CRITICAL ISSUE ACTION PLANS Farm families can create a comprehensive transition plan. It can include well-developed goals, values, financial performance, vision, related tax strategies and legal documentation.

More information

Solution White Paper Drive Radical Business Value with a High-Speed IT Organization

Solution White Paper Drive Radical Business Value with a High-Speed IT Organization Solution White Paper Drive Radical Business Value with a High-Speed IT Organization Reinvent your approach to IT service management to elevate IT business impact Table of Contents 1 EXECUTIVE SUMMARY THE

More information

Dynamic IT Disaster Recovery Plan

Dynamic IT Disaster Recovery Plan Because of fast and expansive technological developments, no business can function without incorporating IT (Information Technology) anymore. Speed is an essential component of business practices which

More information

GUIDEBOOK ADAPTIVE INSIGHTS

GUIDEBOOK ADAPTIVE INSIGHTS GUIDEBOOK ADAPTIVE INSIGHTS December 2013 July 2013 Document NX THE BOTTOM LINE Although corporate performance management (CPM) solutions have been in the market for some time, a new set of vendors such

More information

Demystify the Dynamics AX JumpStart

Demystify the Dynamics AX JumpStart Demystify the Dynamics AX JumpStart IT Needs IP Your Integration Project s Lasting Opportunity Congratulations on winning the project to integrate CRM with Microsoft Dynamics AX! It should be a high-value

More information