Conduct Risk Management
|
|
- Samson Charles
- 6 years ago
- Views:
Transcription
1 Conduct Risk Management e xperience e xcellence e xpertise e xecution
2 marks the sp t. Those that embrace conduct risk will see benefits across all of their customer relationships and drive beneficial.02 change through their organisation.
3 Conduct Risk in Wealth Management e Conduct Risk in Wealth Management can be defined as the potential for an investment firm to cause detriment to their clients or to the industry as a whole. Activities around anti-money laundering and sanctions checking, client suitability and portfolio risk monitoring, client operations and data security fall into this category of risk. The regulatory focus on conduct risk from the FCA is not just that certain risks exist, but that firms are not necessarily geared up to defend clients or the reputation of the industry against these risks. The concern from the regulator is that business strategies are not necessarily devised with good client outcomes as integral pillars of the model and in some cases conflict directly with the interests of clients. The FCA expects the industry to be demonstrating trustworthy behaviour in their day to day conduct towards clients. There are multiple related factors that may challenge individual firms in their attitude towards the mitigation of this kind of risk including; Culture The active mitigation of conduct risk is a cultural issue for many firms particularly where strong customer focused behaviour is not woven into the fabric of the business. To what extent does the executive of the firm encourage client centric behaviour? Is the notion of treating customers fairly embedded in the culture of the organisation? In other words does the firm even believe in the value of investing in a sound conduct risk framework? Compensation A specific area of cultural focus is around the compensation of client management professionals. This is particularly relevant where individuals or teams are compensated purely on asset gathering or fee generation. The FCA are rightly concerned about corporate cultures that drive compensation solely or principally around these areas. It would be wise for Wealth Managers and Retail Investment firms to base a relevant level of compensation and remuneration around KPI s that relate to the client relationship. It is critical when deploying this approach that firms have the necessary technology in place to measure the performance of individuals, teams and branches with regards to client centric KPI s. Sustainability The lack of sustainable profitability could significantly impact the treatment of clients. Some business models may not support a strategy that tends towards an increase in the cost / income ratio and the execution of a sound conduct risk framework may not be perceived as a priority in the face of falling revenues during periods of market downturn. Can the firm adequately support essential costs in oversight and systems when revenues come under pressure? Infrastructure The capacity of systems and people to implement strong processes and procedures may be insufficient and too costly to address. Firms that have not invested sufficiently in up to date appropriate IT solutions and infrastructure may simply find it impossible to execute against a conduct risk framework albeit with the best intentions. This discussion will look at these three factors and.03 how a well architected client management solution should be implemented to support the integrity of a conduct risk mitigation strategy. It seems to be widely accepted that wealth and investment management firms should have a framework for conduct risk mitigation and fit and proper systems to manage and monitor all activity that has the potential to adversely impact clients. This will require in many cases additional investment in systems and quality personnel to achieve a robust and effective client management capability. 03
4 experience The FCA expects the industry to be demonstrating trustworthy behaviour in their day to day conduct towards clients 04 As part of this strategy, firms need to identify the various ways in which conduct risk applies to their business, devise processes and procedures that mitigate those risks and determine the key performance indicators that allow the mitigation of conduct risk to be measured and demonstrated. The execution and measurement of this strategy must be efficient and cost effective. What components of client management are crucial to implementing effective conduct risk mitigation? AML Most organisations recognise their obligations around anti-money laundering and their dealings with politically exposed or sanctioned persons. This aspect of client management is often performed as a stand-alone activity with highly manual procedures, relying heavily on an oversight function to check that it has been executed appropriately. AML, PEP and sanctions checking is a key aspect of onboarding new business and the ongoing review of the client relationship. It should be a core feature of any client management solution. Invariably wealth and investment management firms are ill equipped to handle this core business requirement efficiently particularly when the legacy of most industry leading technology solutions have been designed to support transaction processing and portfolio valuations (the traditional drivers of commission and fee based revenue) to the detriment of a true understanding of what client management represents. AML and sanctions checking has typically been tacked on to existing systems or as a manual process to keep the regulator happy rather than as an inherent business obligation. For AML to be handled effectively firms need to automate the process of statutory verification, sanctions and PEP checking and report the outcomes on a daily basis direct from their client master system without employing a small army of staff to execute the checks and cobble together operational report packs which then have to be merged with other operating activities using difficult to maintain end user computing solutions so that compliance can tick a box. Client Suitability Client suitability remains a challenge to the industry and many organisations have tried to address the key requirements as a stand-alone feature in the absence of a core client management capability. Suitability is primarily about understanding the needs of clients and demonstrating that investment advice given takes the needs and circumstances of the client into account. As more client money moves to discretionary mandates the problem is acute for firms that do not have the technology in place to support the ongoing suitability dialogue which is at the heart of new business onboarding and periodic client review. Again as with other regulatory chores, client suitability has often been rushed in as a point solution to pre-empt any potential sanctions resulting from a surprise visit from the FCA. Rarely is this key pillar of the investment process addressed as part of the foundation of the client management function. What is often missed in this approach is that the FCA is looking for more than just a robotic checklist and a confirmation from the responsible manager that everything is OK. Technology solutions need to support the integrity of the client relationship without simply taxing the responsible manager with additional administration..04 The demands of assessing suitability need to be met in a sustainable way which doesn t conflict with the firm s value proposition to the detriment of the process and the client.
5 excellence Wealth and investment management firms are ill equipped to handle this core business requirement efficiently Client Operations Most firms provide payment request services and are obviously responsible for ensuring that appropriate protection is given to client money particularly where remittances are made to third parties. Client instructions of all kind including authorisations to make payments, execute trading decisions, take instructions from 3rd parties and when and to whom to communicate sensitive information all demand a level of operational control to ensure that instructions are carried out without error or subsequent loss. In many organisations, while back office procedures may be implemented rigorously, the communication and evidencing of instructions via front office relationship managers is at best cumbersome. All client service requests should be routed through a client management solution so that front office operations can effect client instructions without generating paper or having to consult offline client files, demonstrate that internal policies on verification have been followed (for the protection of the client) and monitor the outcome which should be both accurate and timely. Client Data Data Management remains a major challenge for the industry. Data is often poorly managed, fragmented across multiple unsecure end user computing applications and is difficult to use creating unnecessary cost, inefficient processes and poor service levels as well as increasing the risk that sensitive client information is lost or exposed to unauthorised sources. This is a major brake on some organisation s ability to manage conduct risk even if the culture and the business model support it. Every distinct source of client data exacerbates this challenge and every time a new regulatory requirement arises, building another point solution which further duplicates data and procedure extends this vicious cycle. Accurate client data that is secure but easily accessible to the right person at the right time is not some unrealistic holy grail, it is a core foundation of any client centric business model. Handling client instructions using manual processes or even generic offline workflow tools misses a great opportunity to rationalise the entire client relationship from a single client master solution where client communications inbound and out, comprehensive client data and documentation is all consolidated into one efficient mechanism..0505
6 expertise It is difficult to see how a firm could execute their duty of care towards clients without a tailored client management solution 06 Technology To continue the themes referred to above, many wealth management systems utilise end of life technologies and create inefficiencies in client centric procedures. The inability of many technology solutions to handle basic workflows and modern client communications without huge cost is a serious challenge to the industry in a world where digital client interaction is increasingly important and expected by a growing proportion of the client base. Solution architects need to be brought into the conduct risk discussion and given a mandate to address these challenges from board level. Any firm that takes conduct risk seriously and enshrines superior client outcomes as a central tenet of the business needs to invest in the measurement, monitoring and execution of all client interactions while retaining profitability and operational efficiency. This can only be achieved with appropriate technology which provides the following key capabilities; A centralised client master file designed with the right data model which correctly distinguishes the person or body corporate as the legal entity that advice is being given to or from whom instructions are received A user interface that provides a single point of access to all relevant client information in the context of the specific relationship in support of giving the best advice at all times Integrated contact and activity management providing efficient communication to and from authorised persons Open architecture allowing seamless integration with core transactional and accounting systems, document management and communications infrastructure A flexible approach to data capture and form design that allows each organisation to define the right level of detail appropriate to its clients and service offerings A flexible approach to process definition and workflow enabling the efficient collaboration of tasks and data capture in the right place at the right time A powerful document generation tool to produce client facing letters, proposals and review forms so that client documentation is included in the evidence trail efficiently and securely A powerful Management Information platform that allows KPIs to be defined and measured A low risk modern technical platform and skilled resource availability Conclusion In a competitive and diversified market, customer profiles and product offerings will naturally vary between firms. Each organisation must address the specific risks associated with poor client outcomes from their actions and these risks will vary in scale and focus depending on their business model. It cannot be true that one standard client management solution would support every business model when it comes to a detailed understanding of the client relationship..06 The FCA requires that firms not only manage and monitor that risk but actively implement strategies that will mitigate against poor client outcomes. Firms need to demonstrate how they are doing this and provide evidence of how their mitigation strategy improves client outcomes. Conduct risk is not just a Risk and Compliance oversight issue. The FCA expects it to be ingrained in the culture of the organisation rather than an after the fact operation. It is difficult to see how a firm could understand or execute their duty of care towards clients without a tailored client management solution at the heart of its operation and a set of specific processes which encourage awareness of the inherent conduct risk in each business activity.
7 execution The FCA requires that firms not only manage and monitor conduct risk but actively implement strategies that will mitigate.07 against poor client outcomes.
8 hits the sp t. Wealth Dynamix Curtain Road Shoreditch London EC2A 3AR (0) e xperience e xcellence e xpertise e xecution
Digital Onboarding. e xperience e xcellence e xpertise e xecution
Digital Onboarding e xperience e xcellence e xpertise e xecution marks the sp t. With $1 trillion passing between generations each year, the need for a digital paperless process is key to being able to
More informationCONFLICTS OF INTEREST POLICY HOTTINGER INVESTMENT MANAGEMENT
CONFLICTS OF INTEREST POLICY HOTTINGER INVESTMENT MANAGEMENT SUMMARY: OWNERS: This document represents Hottinger Investment Management Limited s (HIM) Conflicts of Interest Policy (the Policy). The Compliance
More informationRegTech, the future of banking beyond IT. In collaboration with
RegTech, the future of banking beyond IT In collaboration with Managed RegTech Solutions Financial institutions face a demanding environment, in which the increasing amount and complexity of regulations
More informationEvidencing Suitability
Evidencing Suitability How hard can it be? Neil Walkling and Jenny Young 16 th June 2016 Agenda 1. How did we get here? 2. Common suitability failings we see and how to avoid them 3. Financial planning
More informationRiver and Mercantile Group Conflicts of Interest Policy
River and Mercantile Group Conflicts of Interest Policy This policy is applicable to all employees, partners, directors and contractors engaged by the following entities: River and Mercantile Asset Management
More informationYour unique family, our unique approach.
Your unique family, our unique approach. Because KPMG knows every family is different, we provide bespoke advice to establish and operate your family office and grow and preserve your legacy. KPMG Enterprise
More informationCosts and charges under MiFID II
Costs and charges under MiFID II iress.com Costs and charges under MiFID II MiFID II will significantly change the way costs and charges are disclosed to investors, affecting all who provide investment
More informationA GUIDE TO INDEPENDENT FINANCIAL ADVICE & OUR SERVICES
A GUIDE TO INDEPENDENT FINANCIAL ADVICE & OUR SERVICES All advisers are regulated by the Financial Conduct Authority (FCA). The FCA regulates financial firms providing services to consumers and maintains
More informationThe PwC KYC Centre of Excellence
www.pwc.com/jg/en/verification-services The PwC KYC Centre of Excellence Transforming your client onboarding process Greater insight, Better decisions Transform your customer onboarding with PwC PwC s
More informationTHOMSON REUTERS CLIENT ON-BOARDING
THOMSON REUTERS CLIENT ON-BOARDING THOMSON REUTERS CLIENT ON-BOARDING Thomson Reuters Client On-Boarding automates the on-boarding of new clients and ongoing refresh cycles. Integrating a purpose built
More informationMinimizing fraud exposure with effective ERP segregation of duties controls
Minimizing fraud exposure with effective ERP segregation of duties controls Prepared by: Luke Leaon, Manager, RSM US LLP luke.leaon@rsmus.com, +1 612 629 9072 Adam Harpool, Manager, RSM US LLP adam.harpool@rsmus.com,
More informationAstrus Third Party Intelligence
Astrus Third Party Intelligence Know your risks Introducing Astrus Enhanced Due Diligence and Astrus Monitoring www.kpmg.com/uk/astrus Astrus Background information Incorporation details Activities Addresses
More informationCustomer Due Diligence A Risk Based Approach. Dr Tony Wicks Director of AML Solutions NICE Actimize
Customer Due Diligence A Risk Based Approach Dr Tony Wicks Director of AML Solutions NICE Actimize tony.wicks@actimize.com PLEASE NOTE that, to the extent that Actimize provides, in this presentation or
More informationExtract from Instruction for procedures against Money Laundering and Terrorist Financing for the SEB Group
Anti Money Laundering and Combating Financing of Terrorism Extract from Instruction for procedures against Money Laundering and Terrorist Financing for the SEB Group derived from the Instruction for the
More informationInnovating with RegTech. Turning regulatory compliance into a competitive advantage
Innovating with RegTech Turning regulatory compliance into a competitive advantage Contents Executive summary 01 The evolution of RegTech 02 RegTech ecosystem 04 Market insights 06 RegTech benefits 08
More informationWealth Management in the cloud
Wealth Management in the cloud e xperience e xcellence e xpertise e xecution Wealth Management in the cloud As the wealth management market continues to evolve and embrace new technologies, cloud technology
More informationCorporate Functions & Business Operations
Corporate Functions & Business Operations BlackRock was founded by eight entrepreneurs who wanted to start a very different company. One that combined the best of a financial leader and a technology pioneer.
More informationSimCorp s Product Positioning. SimCorp Capital Market day 27/5 2009
SimCorp s Product Positioning SimCorp Capital Market day 27/5 2009 Scalability positioned for growth 2 February 2009 Know-how based development organisation Front Office Middle Office Back Office Portfolio
More informationInformation paper. Transaction filtering, systems testing and annual certification: driving business benefits
Information paper Transaction filtering, systems testing and annual certification: driving business benefits Introduction Overview of the changes The new DFS anti-terrorism transaction monitoring and filtering
More informationBLOOMBERG MiFID II SOLUTIONS
ENTITY INTELLIGENCE BLOOMBERG MiFID II SOLUTIONS Entity Exchange is a flexible, secure & efficient solution to repapering clients for MiFID II BLOOMBERG MiFID II SOLUTIONS MiFID II will require substantial
More informationCONFLICTS OF INTEREST POLICY AND PROCEDURES
THE ECU GROUP PLC CONFLICTS OF INTEREST POLICY AND PROCEDURES CONTENTS The Guiding Principles... 2 Overview... 2 Obligations in respect of management of Conflicts of Interest... 3 Senior Management Responsibilities...
More informationIndirect Tax Conference Developing your Customs Function
Indirect Tax Conference Developing your Customs Function 14 November 2014 Caroline Barraclough Riya Rajan Session Overview 1. Setting the scene - why is customs management important? 2. What is an Internal
More informationSCC - Software SMART Buy
SCC - Software SMART Buy Software is complicated - besmart. 2 Procurement - The Lifecycle Challenge Software procurement and management can be complicated and expensive; digital transformation is compounding
More informationDecoding the future IT Risk Management. Disrupted. Exploring the future of IT risk management By Chris Recchia, Tom Bigham and Rob Dighton
Decoding the future IT Risk Management. Disrupted. Exploring the future of IT risk management By Chris Recchia, Tom Bigham and Rob Dighton IT Risk Management. Disrupted. With fragmented IT architecture
More informationbitarisk. BITA Star a product from corfinancial. london boston new york BETTER INTELLIGENCE THROUGH ANALYSIS better intelligence through analysis
bitarisk. BETTER INTELLIGENCE THROUGH ANALYSIS better intelligence through analysis BITA Star a product from corfinancial. london boston new york Expertise and experience deliver efficiency and value BITA
More informationOur mission is to promote transparency and integrity in business. We monitor the quality of UK Public Interest Entity audits. We have responsibility f
Financial Reporting Council KPMG LLP KPMG AUDIT PLC AUDIT QUALITY INSPECTION JUNE 2018 Our mission is to promote transparency and integrity in business. We monitor the quality of UK Public Interest Entity
More informationInfo paper Is your sanctions filter working?
Info paper Is your sanctions filter working? How regular testing and tuning can help you achieve peace of mind. Contents How regular testing and tuning can help you achieve peace of mind. Executive Summary
More informationThe Age of Agile Solutions
>> Whitepaper The Age of Agile Solutions Creating Interconnected Ecosystems October 2017 Sell Side Sponsored by The Age of Agile Solutions Contents Executive Summary... Technology and Services to Unlock
More informationCORPORATE GOVERNANCE POLICY
CORPORATE GOVERNANCE STATEMENT Atlantic is committed to building a diversified portfolio of resources assets that deliver superior returns to shareholders. Atlantic will seek to achieve this through strong
More informationCONSULTATION DOCUMENT AML/CFT SUPERVISORY STRATEGY
CONSULTATION DOCUMENT AML/CFT SUPERVISORY STRATEGY Central Bank of The Bahamas Bank Supervision Department December 2017 1 Executive summary The Central Bank of the Bahamas ( the Bank ) regulates and supervises
More informationOur Corporate Strategy Information & Intelligence
Our Corporate Strategy Information & Intelligence May 2016 UNCLASSIFIED Information & Intelligence: Executive Summary What is our strategic approach for information & intelligence? Our decisions and actions
More informationRisk Based Approach and Enterprise Wide Risk Assessment Edwin Somers / Inneke Geyskens-Borgions 26 September 2017
Risk Based Approach and Enterprise Wide Risk Assessment Edwin Somers / Inneke Geyskens-Borgions 26 September 2017 Contents I. Risk Based Approach 3 II. Enterprise Wide Risk Assessment 11 II.1. Introduction
More informationIntelligent Payment Management for Today and Tomorrow Technology Advancement to Navigate the Converging Payments Landscape
Intelligent Payment Management for Today and Tomorrow Technology Advancement to Navigate the Converging Payments Landscape Adapting to the Evolution of Payments The payments industry has evolved extensively
More informationcoffee 2 minute guide Due diligence and suitability: what are advisory firms and discretionary investment/fund managers to do?
coffee with corfinancial. May 2016 London 09 2 minute guide Due diligence and suitability: what are advisory firms and discretionary investment/fund managers to do? london boston new york Cor Financial
More informationAustralian Financial Markets Association. Principles relating to product approval - retail structured financial products
Australian Financial Markets Association Principles relating to product approval - retail structured financial products October 2012 Copyright in this publication is owned by the Australian Financial Markets
More informationTowards transparency and freedom of choice An unbundled pricing model for retail banks
Towards transparency and freedom of choice An unbundled pricing model for retail banks Tian Yu Wu Manager Advisory & Consulting Strategy, Regulatory & Corporate Finance Deloitte Arek Kwapien Manager Advisory
More informationTransforming transactions
1 Transforming transactions Discover how our innovative payment processes and solutions are cutting costs and transforming the way citizens transact with government. 2 3 Better for you. Better for everyone.
More informationDIGITAL CASE STUDIES
DIGITAL CASE STUDIES 1 Digital Banking with an Internet-Only Bank Digital banking is at a tipping point, our clients are looking for support to create new digitally disruptive services while complying
More informationDigital Transformation - What s Happening in Waste and Recycling Tech, Software, Cloud, Data, Mobile & Analytics?
Delivering Digital Transformation in Waste & Recycling Companies Digital Transformation - What s Happening in Waste and Recycling Tech, Software, Cloud, Data, Mobile & Analytics? ISB Global Software Platforms
More informationOur mission is to promote transparency and integrity in business. We monitor the quality of UK Public Interest Entity audits. We have responsibility f
Financial Reporting Council PwC LLP AUDIT QUALITY INSPECTION JUNE 2018 Our mission is to promote transparency and integrity in business. We monitor the quality of UK Public Interest Entity audits. We have
More informationPost-implementation review of the Retail Distribution Review Phase 1
Post-implementation review of the Retail Distribution Review Phase 1 December 2014 Financial Conduct Authority Contents 1 Overview 3 2 Introduction 6 3 Executive summary from Europe Economics report 9
More informationGLOBAL MARKETS GROUP LIMITED
, GLOBAL MARKETS GROUP LIMITED TREATING CUSTOMERS FAIRLY POLICY v1.0 2018(01) Suite 501, 18 King William Street, London EC4N 7BP United Kingdom + (44)(0) 20 3865 3305 Authorised and regulated by the Financial
More informationInternal audit in insurance: market issues and trends
Internal audit in insurance: market issues and trends Contents 3 Legal risk The need for clarity 5 Solvency II Pillar 3 A complex process 7 Strategic risk Be prepared 9 How EY can help 1 Insurance internal
More informationAt the Heart of Quality Assurance
www.niit-tech.com At the Heart of Quality Assurance Driving Software Quality and Improving Efficiencies for Wealth Growing competition, global user base, and emerging technology convergence are some of
More informationUnit title: Financial Services Regulatory Framework (SCQF level 8)
Higher National Unit Specification General information Unit code: HY94 35 Superclass: AL Publication date: April 2018 Source: Scottish Qualifications Authority Version: 02 Unit purpose This unit is designed
More information«Robo-Advisory» for a more efficient Front-office. ICOS/2 for KYC automation, Onboarding,.
«Robo-Advisory» for a more efficient Front-office ICOS/2 for KYC automation, Onboarding,. IMTF stands for Excellence in Automation & Compliance for 30 years and into the future: Swiss: Founded in Switzerland
More information7IM REMUNERATION POLICY
7IM REMUNERATION POLICY (IN ACCORDANCE WITH FCA GUIDELINES) JANUARY 2017 A. Firm Specific Information A.i Please list all of the firms within tiers three and four within your group that are caught by the
More informationPoint of view Digital Business Resilience in Financial Services
Point of view Digital Business Resilience in Financial Services Abstract This Paper presents a discussion of the new and evolving challenges presented by the accelerating evolution of systems, technical
More informationAccuity Industry Report: The Challenges of AML for Law Firms 2016
Accuity Industry Report: The Challenges of AML for Law Firms 2016 Endorsed by accuity.com Executive Summary...3 Demographics...5 The Greatest Challenges of AML for Law Firms...6 The Least Challenging Aspects
More informationAuditing of Swedish Enterprises and Organisations
Auditing of Swedish Enterprises and Organisations March 1st 2018 version 2018:1 1 General Application 1.1 These General Terms govern the relationship between the auditor ( the Auditor ) and the client
More informationOur mission is to promote transparency and integrity in business. We monitor the quality of UK Public Interest Entity audits. We have responsibility f
Financial Reporting Council DELOITTE LLP AUDIT QUALITY INSPECTION JUNE 2018 Our mission is to promote transparency and integrity in business. We monitor the quality of UK Public Interest Entity audits.
More informationFinance Effectiveness How to free up your time to do more interesting things
Finance Effectiveness How to free up your time to do more interesting things Adrian Gilder and Aly Jamal Grant Thornton UK LLP 18 October 2017 Agenda What is Finance Effectiveness? Why undergo a transformation
More informationINFORMATION UNIFIED. Streamline Transfer Agency and Investor Servicing. Oracle FLEXCUBE Investor Servicing
INFORMATION UNIFIED Streamline Transfer Agency and Investor Servicing Oracle FLEXCUBE Investor Servicing Higher Profitability, Optimized Customer Service on a Comprehensive Transfer Agency and Fund Distribution
More informationwipro.com Robotics: Taking Automation to the Next Level in Capital Markets
wipro.com Robotics: Taking Automation to the Next Level in Capital Markets Robotics has picked up in the last 3-4 years with a rapid growth in off-the-shelf configurable platforms. With significantly reduced
More informationSPS HEALTH HELPING NHS TRUSTS MEET TODAY S CHALLENGES AND TOMORROW S DIGITAL GOALS
SPS HEALTH HELPING NHS TRUSTS MEET TODAY S CHALLENGES AND TOMORROW S DIGITAL GOALS SPS Health addresses pressure points without expensive upfront investment. TOMORROW S HEALTHCARE. TODAY PRACTICAL SOLUTIONS
More informationMOVING BEYOND QUICKBOOKS: Why now s the time to graduate to professional financial management software
MOVING BEYOND QUICKBOOKS: Why now s the time to graduate to professional financial management software Summary Most small businesses begin their financial lives using Intuit s QuickBooks, which with an
More informationBroadscope provides a superior fund administration alternative for the Private Equity industry.
Broadscope provides a superior fund administration alternative for the Private Equity industry. About Broadscope Fund Administrators Broadscope employs a high touch, boutique model to provide full-service
More informationHR TRANSFORMATION OPINION PIECE. Putting human back into Human Resources. Delivering Transformation. Together.
HR TRANSFORMATION Putting human back into Human Resources OPINION PIECE Delivering Transformation. Together. Our Vision of the Future Human Resources for a new generation Where next for the modern HR function
More informationThe Board has also adopted the following governance objectives. 9. To ensure the effective monitoring and management of health and safety.
Board Charter June 2017 Introduction This charter and the board committees charters and policies set out the governance requirements for the Spark New Zealand Board. These include the roles and responsibilities,
More information2017 Conference Takeaways
2017 Conference Overcoming Sanctions Challenges While Maintaining Business Relationships 1. Always conduct risk-based sanctions screening on counterparties 2. Check to see if other ancillary parties to
More informationCustomer Due Diligence (CDD) Market Survey. Survey Results. Copyright 2016 NICE Actimize. All rights reserved.
Customer Due Diligence (CDD) Market Survey Survey Results TABLE OF CONTENTS Overview... 3 Polling Methodology & Respondent Demographics... 4 Key Findings... 5 Two-Thirds Impacted by Recent Regulatory Updates...
More informationFCA: Our FSF Approach for Flexible Portfolio Firms
FCA: Our FSF Approach for Flexible Portfolio Firms Presentation to AFM Conference Bob Martin Manager LTS&P LID - Retail Life Team 14 October 2014 The Financial Conduct Authority (FCA) Strategic objective
More informationDevelopment Manager. City Projects & Property. Development & Strategy
POSITION DESCRIPTION 1. POSITION DETAILS Position Title: Division: Unit: Management Level: Development Manager City Projects & Property Development & Strategy M4 2. ORGANISATIONAL RELATIONSHIPS Position
More informationBeyond the hype: RPA uncovered The Arvato way
Beyond the hype: RPA uncovered The Arvato way The Arvato Approach to RPA 30% 60% 50% of Order to Cash BPO contracts have deployed RPA Potential cost reductions from RPA implementation of work generally
More informationTogether we are strongersm
Together we are strongersm 1 FG Audit Ltd - At a Glance The firm embraces a team of certified public accountants who take modern approaches to the creation of value and the effective functioning of business.
More information6 Assessment of risk Introduction General risk assessment Specific risk assessment Reliability factors 50 6.
The Institute of Chartered Accountants of Sri Lanka Audit Manual Guidance Notes CONTENTS 1 Using the ICASL Audit Manual 3 1.1 Introduction 3 1.2 Referencing system 3 1.3 Forms 3 1.4 Printing 3 2 Key Issues
More informationBuilding a culture of innovation through automation
Building a culture of innovation through automation Niek Claassen Architect Standard Bank Intelligent Automation COE 5 March 2018 Overcoming the obstacles holding you back from installing smart automation
More informationSAGE ENTERPRISE MANAGEMENT HR A POWERFUL, SIMPLE & FLEXIBLE HUMAN RESOURCE MANAGEMENT SOFTWARE
SAGE ENTERPRISE MANAGEMENT HR A POWERFUL, SIMPLE & FLEXIBLE HUMAN RESOURCE MANAGEMENT SOFTWARE Enjoy sustained growth through intelligent business automation. Sage Business Cloud Enterprise Management
More informationSetting the Global HR Transformation Strategy
2 Solution integration 3 Change analytics 1 What is truly meant by global Setting the Global HR Transformation Strategy 2 Solution Integration The days of a one size fits all HR service delivery model
More informationPurchase to Pay One process, one solution
WHITEPAPER Purchase to Pay One process, one solution John Wallace, CEO Autumn 2015 Contents 2 3 4 6 7 9 Purchase to Pay - one process, one solution Executive summary P2P the rationale for one process,
More informationImplementing a multichannel service delivery strategy
Implementing a multichannel service delivery strategy February 2014 ine. The business case for implementing a multichannel service delivery strategy is sound and, if done well, positively changes the relationship
More informationLegal & General (Unit Trust Managers) Limited Privacy Policy
Legal & General (Unit Trust Managers) Limited Privacy Policy Legal & General takes your privacy very seriously. Under data protection legislation, we have classified Legal & General (Unit Trust Managers)
More informationE-BOOK. Automated Treasury Onboarding: Can you afford to wait?
E-BOOK Automated Treasury Onboarding: Can you afford to wait? For years, the financial services industry has taken a conservative approach to transformation, particularly when it comes to streamlining
More informationPRODUCT SHEET. FIS Commercial Loan Origination
PRODUCT SHEET FIS Commercial Loan Origination 2 FIS Commercial Loan Origination Digitize your Corporate and Commercial Loan Process For many organizations the commercial loan origination process represents
More informationInternal Control and the Computerised Information System (CIS) Environment. CA A. Rafeq, FCA
Internal Control and the Computerised Information System (CIS) Environment CA A. Rafeq, FCA 1 Agenda 1. Internal Controls and CIS Environment 2. Planning audit of CIS environment 3. Design and procedural
More informationWhat We Do. Private Client
What We Do Private Client 4 wealth management & financial planning isn t about market timing or gut feeling It s about delivering to your objectives. 2 01 It demands the effective stewardship of your financial
More informationGlobal Entity Management Global coverage, local expertise
Global Entity Management Global coverage, local expertise February 2018 KPMG International kpmg.com 2 3 Our world revolves around yours As part of KPMG s global network of independent member firms spanning
More informationSolution Sheet. Profitable Small Business Lending
Solution Sheet Profitable Small Business Lending Improve Profitability by Making Your Small Business Lending Scalable & Efficient Overview Small Business Lending is a complex process. The risk associated
More information3. STRUCTURING ASSURANCE ENGAGEMENTS
3. STRUCTURING ASSURANCE ENGAGEMENTS How do standards and guidance help professional accountants provide assurance? What are the practical considerations when structuring an assurance engagement? 3. STRUCTURING
More informationDatasoft is an international software
Datasoft is an international software engineering firm delivering innovative enterprise software solutions to the financial services and banking sector. For over 10 years, Datasoft has been enabling multinational
More informationCompliance Risk Rating
Risk Rating Prague, September 17 th, 2013 Jan Mach Česká spořitelna, a.s. Risk Rating underlying source for risk based approach for products & trx 3. EU AML Directive requires a risk based approach, for
More informationTransforming Wholesale Client Onboarding in the Digital Age
Transforming Wholesale Client Onboarding in the Digital Age Client Onboarding and a Changing Global Environment Wholesale bank client onboarding processes today are highly manual and cost intensive, and
More informationINCREASE BUSINESS FLEXIBILITY BY RATIONALISING BUSINESS APPLICATIONS AND ADOPTING CLOUD-BASED ERP SYSTEMS.
INCREASE BUSINESS FLEXIBILITY BY RATIONALISING BUSINESS APPLICATIONS AND ADOPTING CLOUD-BASED ERP SYSTEMS. To satisfy the volatile requirements faced by businesses today and successfully tackle the challenges
More informationNG BAILEY CREATING EXCEPTIONAL ENVIRONMENTS FACILITIES SERVICES
NG BAILEY CREATING EXCEPTIONAL ENVIRONMENTS 02 03 CONTENTS CREATING EXCEPTIONAL ENVIRONMENTS - INTRODUCTION 03 CREATING EXCEPTIONAL ENVIRONMENTS - INTRODUCTION 04 BESPOKE SERVICES TAILORED TO YOU 06 WORKING
More informationThe world of bank restructuring
Africa Advisory Services Strategic Direction July 2013 The world of bank restructuring Contents title Contents subjects To restructure or not to restructure? That is the question. Scope of work The strategic
More informationModern Underwriting: L&T Infotech AccuRUSI. Leveraging New Intelligence Capabilities. Featuring as an example:
Modern Underwriting: Leveraging New Intelligence Capabilities Featuring as an example: L&T Infotech AccuRUSI Author: Deb Smallwood, Partner Published Date: February, 2015 This perspective is based on SMA
More informationRole Profile. Role Details. Grade 4 Business unit. Date produced or updated March 2017
Role Profile Role Details Role Title Risk Officer Permanent Grade Business unit Risk Reporting to Head of Risk Date produced or updated March 2017 Purpose of Role To support the Head of Risk and Risk Director
More informationTRANSFORM CASH SUPPLY CHAIN MANAGEMENT
TRANSFORM CASH SUPPLY CHAIN MANAGEMENT Putting the retail back into retail banking An NCR White Paper With the almost daily news of a new Near Field Communication (NFC) card or mobile device launch, one
More informationAUTOMATE AND OPTIMISE FINANCIAL PROCESSES WITH RPA THE TOP EIGHT ADVANTAGES
AUTOMATE AND OPTIMISE FINANCIAL PROCESSES WITH RPA THE TOP EIGHT ADVANTAGES It is standard practice to automate certain financial processes. Even so, there remains unused potential for further gains in
More informationIRIS-KYC. An On-boarding and Client Interaction solution. Data Sheet. Phone: +44 (0)
Data Sheet IRIS-KYC An On-boarding and Client Interaction solution Email: info@extended-content.com Phone: +44 (0)1483 688030 40 Occam Road Guildford Surrey GU2 7YG Solution Summary Bringing new clients
More informationThomson Reuters: Anti-Money Laundering Survey Insights
Thomson Reuters: Anti-Money Laundering Survey Insights 2 Introduction With rising regulatory pressure, increasing cost of compliance and disruptive technologies entering Know Your Customer (KYC) and Anti-Money
More informationService Transformation in the Public Sector
Service Transformation in the Public Sector Overview SUMMARY Oracle has the products and experience to help organisations transform their customer services Oracle products: Can securely implement cross-
More informationE-BOOK. Automated Treasury Onboarding: Can you afford to wait?
E-BOOK Automated Treasury Onboarding: Can you afford to wait? For years, the financial services industry has taken a conservative approach to transformation, particularly when it comes to streamlining
More informationPrivacy Notice of Deutsche Bank International Limited
Privacy Notice of Deutsche Bank International Limited May 2018 In accordance with disclosures required by data protection law, the following information provides an overview of how Deutsche Bank International
More informationPillar II. Institutional Framework and Management Capacity
PILLAR II. INSTITUTIONAL FRAMEWORK AND MANAGEMENT CAPACITY Pillar II. Institutional Framework and Management Capacity Pillar II assesses how the procurement system defined by the legal and regulatory framework
More informationThird Party Risk Management ( TPRM ) Transformation
Third Party Risk Management ( TPRM ) Transformation September 20, 2017 Internal use only An introduction to TPRM What is a Third Party relationship? A Third Party relationship is any business arrangement
More informationRecruitment Solutions for a Sustainable World.
Recruitment Solutions for a Sustainable World. +44 (0)1202 888 986 www.allen-york.com info@allen-york.com ALLEN & YORK RECRUITMENT SOLUTIONS ALLEN & YORK understands that all organisations face different
More informationHow do banks deliver a superior omni-channel experience and cut costs?
Genpact Challenger thinking Using technology to scale efficiently. How do banks deliver a superior omni-channel experience and cut costs? A Genpact report Genpact Challenger thinking Using technology to
More informationEDINBURGH NAPIER UNIVERSITY A GUIDE TO PRIVACY IMPACT ASSESSMENTS
EDINBURGH NAPIER UNIVERSITY A GUIDE TO PRIVACY IMPACT ASSESSMENTS PART ONE ABOUT PIAs... 2 What is this guide for?... 2 What is a PIA and what does it do?... 2 What are the risks of not carrying out a
More informationAppendix 2 JFSA s views on the comments submitted in English
Appendix 2 JFSA s views on the comments submitted in English ( ) The name of the individual legal entity is omitted in consideration of privacy. No Comments JFSA s views on comments 1. 1) General - We
More information