Developing the 21st Century Workforce 3. Open Source Intelligence 5. Advanced OSINT 7. Social Media Intelligence 9. Intelligence Analysis 11

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2 Contents Developing the 21st Century Workforce 3 Open Source Intelligence 5 Advanced OSINT 7 Social Media Intelligence 9 Intelligence Analysis 11 Advanced Intelligence Analysis 13 Strategic Foresight 15 Scenario Planning 17 Risk Management 19 Intelligence Reporting 22 Competitive Intelligence Course Dates and Fees 26 Terms and Conditions 30 Contact Us 33 2

3 Developing the 21st Century Workforce i-intelligence is one of the world s leading providers of training and advisory services to organisations wishing to improve their research and analytic capabilities. We have trained analysts and other professions in fields as diverse as defence, national security, law enforcement, disaster management, fraud prevention, competitive intelligence, IP protection, pharma, financial services and the law. Our mission is to provide every professional with the skills needed to realise their fullest potential. To this end, we provide an extensive range of training courses covering such fields as diverse as open source intelligence, risk analysis, information management and strategic foresight. Our public courses offer an excellent opportunity to sample our approach to professional training and organisational development. In keeping with demand, we will be running an extended set of courses in Brussels, London, Zurich, New York, Singapore, Hong Kong and Dubai. Join us in any of these locations and learn how to: 3

4 Identify and manage your intelligence requirements Automate the collection of mission or business critical data from web and social media sources using free web tools and technologies Improve your online privacy and security Monitor social media to support strategic and operational decision making Protect the physical and digital data assets of your organisation Enhance your information and knowledge management capabilities Identify and manage risks to your business assets Apply scenarios and strategic foresight to issues of concern Boost your efficiency and productivity in the workplace Quality Education Our courses offer the perfect blend of theory and practice. Participants will be introduced to the concepts, models and technologies that inform today s best practices, and will be given ample time to experiment with the tools and methodologies that are taught. In addition to the course slides, participants will receive a host of supplementary materials including cheat sheets, templates, software tools and additional reading materials to enable self-study. Professionally Relevant Our courses guarantee measurable outcomes. The curricula have been designed around professional standards and best practices. We draw on the experience of the world s foremost practitioners and use real-world case studies and simulations to help students internalise lessons learned and apply these skills in the workplace. Cost Effective We are committed to making instruction in intelligence and its related disciplines as affordable as possible. Our courses have been competitively priced, with discounts for students and organisations wishing to send two or more participants. Who Should Attend Our courses are relevant to all professionals, regardless of their background, current role or career ambitions. 4

5 Open Source Intelligence This three-day course provides a detailed introduction to the discipline of Open Source Intelligence (OSINT). Participants will learn how to identify their intelligence needs and leverage a broad range of tools and sources to improve data collection, analysis and decision-making in their organisation. Course Outline Day 1: Requirements Planning Introducing OSINT The varieties of OSINT (online, offline, etc.) The benefits and limitations of OSINT Strategic and operational dimensions of OSINT Legal and ethical constraints Managing Requirements Working with intelligence customers Identifying collection requirements The Key Intelligence Topics (KITs) process Collection planning Collection frameworks Day 2: Effective Web Exploitation Automating Intelligence Collection Establishing a keyword index Working with data aggregators Generating data from the web Generating data from social media Working with alert services Essential browser tools and extensions Searching the Web Search strategies Search operators Recommended search engines Searching the deep web Building a customised search engine Working with databases and directories Maintaining an audit trail Essential browser tools and extensions 5

6 Day 3: Security and Data Management Safer Searching Privacy, anonymity and proxy tools Developing a sockpuppet Working with Tor and the Dark Web Data Management and Exploitation Validating your search results Data processing and enrichment Organising data for analysis Working with data collation tables The pre-analysis checklist Course Benefits On completion of this course, participants will have acquired the ability to: Identify and manage their intelligence requirements Improve the quality, accuracy and relevance of their search results Automate the collection of data from the web and social media sources Build a personal monitoring system to support strategy and decision making Improve online privacy, anonymity and security Organise data to identify knowledge gaps and support effective analysis Course Requirements Participants are required to bring a laptop with them and to set up a Gmail and Twitter account if they do not already have one. 6

7 Advanced OSINT This three-day course builds on the content of our introductory OSINT program. The objective here is to extend the OSINT professional s skills to include investigative capabilities. In addition to enhancing their knowledge of valuable intelligence resources, we will provide guidance on the tools needed to conduct rigorous, legally compliant investigations of organisations, individuals and websites. Course Outline Day 1: Advanced OSINT Advanced Data Collection Feed manipulation and processing tools Task automation tools Searching beyond Google Web rippers and scrapers XPath, regular expressions, DOM structures Working with open data and APIs Open Source Geospatial Intelligence Maps and mapping tools Working with geolocational data Leveraging data from social media Day 2: Web Investigations I Investigating Websites Whois, DNS and IP tools Identifying site ownership Site mapping Metadata exploitation Unique identifiers on the web Investigating Organisations Due diligence frameworks Investigating ownership Investigating subsidiaries Identifying clients and business partners Monitoring an organisations online footprint 7

8 Day 3: Web Investigations II Investigating Individuals Finding people online Mapping an individual s online footprint Screen name investigations Finding and validating addresses tracing and traffic analysis Developing a digital profile Legal and ethical considerations Working with Maltego Set up and configuration Working with entities and transforms Running and editing a project Supporting tools Course Benefits On completion of this course, participants will have acquired the ability to: Apply a broader array of search tools and intelligence sources Leverage geospatial data for strategic and operational intelligence purposes Identify the ownership and provenance of websites and other resources Conduct investigations on organisations and individuals of interest Course Requirements Participants are required to bring a laptop with them and to set up a Gmail, Yahoo and Twitter account if they do not already have one. Additional software requirements will be sent prior to the start of the course. We strongly recommend that participants on our Advanced OSINT program first take our Open Source Intelligence course to ensure they understand the technical standards and operating principles that underpin our approach to data collection and analysis. 8

9 Social Media Intelligence This three-day course will demonstrate how to generate strategic and operational intelligence from social media sources. Participants will be shown how to collect, process, and analyse social medial intelligence (SOCMINT) from a variety of networks and platforms. Further, they will be shown how to identify and monitor specific voices, issues and conversations. Finally, they will be shown how to conduct rigorous people investigations using a broad range of social media services. Course Outline Day 1: Mining Social Networks Establishing Your SOCMINT Toolkit Configuring your browser Extending your search capabilities Developing keyword indices Research tools and extensions Content curation / management tools Automating SOCMINT Collection Monitoring frameworks and approaches Keyword / hashtag discovery and validation Source discovery and validation Recommended tools, apps and extensions Establishing a monitoring dashboard Working with Social Networks Working with Facebook, VK, LinkedIn, etc. Finding and monitoring users and groups Mining social networks for SOCMINT Using third party tools and search services Generating user stats and analytics Day 2: Working with Social Networks Working with Twitter and Instagram Finding, monitoring and geolocating users Generating user stats and analytics Automating data collection Search and content discovery tools Third party dashboards and extensions 9

10 Blogs and Discussions Boards Mining blogging platforms for intelligence Working with visual blogs (Pinterest, Tumblr) Working with Reddit and discussion boards Determining reach and influence Foreign Language SOCMINT Mapping the SOCMINT universe Mining foreign language sources Working with translation tools and extensions Day 3: Social Media Investigations Getting Started The investigative process Working with target profiles and templates Maintaining privacy and security online Investigating Individual Users Finding people online Mapping an individual s online footprint Screen name investigations Unmasking hidden identities Course Benefits On completion of this course, participants will have acquired the ability to: Monitor a broad range of social media sources, including non-western ones Identify and follow leading voices and opinion makers Track the evolution of critical conversations and ideas Apply free tools and standard office software to analyse the data collected Use SOCMINT to support strategic planning, risk management and crisis response Conduct online investigations in a legal and ethically appropriate manner Course Requirements Participants are required to bring a laptop with them and to set up an anonymous Gmail, Twitter, Instagram, V-Kontakte and Facebook accounts if they do not already have them. Additional software requirements will be sent prior to the start of the course. 10

11 Intelligence Analysis Our introductory course to intelligence analysis provides a solid introduction to the art and science of analytic reasoning. Participants will be given the foundational knowledge needed to establish and grow their analytic toolkit. Attention is given to descriptive and predictive modes of analysis, and the complimentary skills of trend identification, pattern detection, evidential reasoning, and ideation. The guidance provided by this course offers an essential prelude to our more advanced courses. Course Outline Day 1: Issue identification Introduction to Intelligence Analysis Analytic Thinking and Reasoning Skills What is analysis? The three modes of analytic reasoning The challenge of analysis The role of the analyst The critical disciplines of analytic work Critical, creative and conceptual thinking Sensemaking and calibration Problem identification and solving Identifying trends, patterns and relationships Evidential reasoning Scoping and managing your uncertainty Measuring and monitoring your thinking Working with structured analytic techniques Ideation Skills Brainstorming techniques Idea enhancement techniques Mind mapping Concept mapping Day 2: Descriptive Analysis Descriptive Analytic Techniques The 5W1H Model Causal mapping Causal factor chains Causal loop diagrams Actor / factor analysis Working with timelines Link / association charting 11

12 Day 3: Predictive Analysis Predictive Analytic Techniques Hypothesis generation Trend / impact analysis What if analysis Impact / probability analysis The futures wheel Consequence trees Course Benefits On completion of this course, participants will have acquired the ability to: Justify the importance of structured approaches to analytic thinking Apply a range of critical and creative thinking skills Develop causal narratives using descriptive analytic techniques Anticipate future outcomes using predictive analytic techniques Identify and explore cause-and-effect relationships Course Requirements Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one. 12

13 Advanced Intelligence Analysis Our Advanced Intelligence Analysis course looks to extend the toolkit provided in our introductory program. Participants will learn how to identify and explore multiple lines of analytic enquiry, most notably via the Analysis of Competing Hypothesis. Next, they will be shown how to identify practical solutions to the issues they are dealing with using prescriptive models such as roadmapping and cost-benefit analysis. The course ends by showing analysts how to critique the work of their peers and manage the cognitive biases common to all professionals. Course Outline Day 1: Predictive Reasoning Predictive Analytic Techniques Multiple hypothesis generation The Analysis of Competing Hypotheses Developing indicators and watchlists Day 2: Prescriptive Analysis Prescriptive Analytic Techniques If / then analysis Opportunity analysis Developing roadmaps and solution pathways Feasibility analysis Course of action analysis Critical path analysis Cost-benefit analysis Day 3: Challenge Analysis Challenge Analysis Techniques Cognitive Challenges to Analysis Structured self-critique Pre-Mortem analysis Red teaming Team A / Team B method Devils advocacy A typology of cognitive pathologies Perception, memory, and reasoning limitations Dealing with mindsets, blind spots and biases Bias mitigation strategies 13

14 Course Benefits On completion of this course, participants will have acquired the ability to: Generate and evaluate multiple hypotheses using the ACH methodology Identify and articulate viable policy prescriptions or problem solutions Engage in multiple forms of challenge analysis, including Red Teaming and Devil s Advocacy Understand the risks posed by bias and other cognitive pathologies Course Requirements Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one. 14

15 Strategic Foresight Our course on Strategic Foresight introduces participants to a unique portfolio of analytic skills. Emphasis here is given to the many tools that support predictive reasoning. Participants will be shown how to scan their operating environment for indicators of change, and how to amplify and analyse these trends to help their organisation anticipate future challenges and opportunities. Course Outline Day 1: Strategic Anticipation and Issue Identification Strategic Anticipation Sensing the future: how and why The four levels of proactiveness Outside in vs. inside out thinking Understanding the dynamics of change Scanning the Future Environmental Scanning Trend analysis Impact assessments Cultivating Foresight Perspective taking Mapping your uncertainty Precision questioning and answering The role of constructive confrontation Day 2: Working with Weak Signals Identifying Signals Weak signal identification Weak signal amplification Analysing Signals Identifying critical uncertainties Weak signal analysis Establishing hypotheses Identifying key risk indicators Monitoring Signals Identifying intelligence sources Defining a monitoring strategy Maintaining a watchlist 15

16 Day 3: Analytic Techniques for Strategic Foresight Analytic Tools and Techniques Visioning Backcasting Shell s seven questions What if analysis The futures wheel Consequence trees The Lidoli abacus Impact / probability analysis Course Benefits On completion of this course, participants will have acquired the ability to: Establish strategic foresight as an institutional / operational capability Identify, analyse and monitor weak signals and other change indicators Apply a range of foresight techniques to explore risk / crisis scenarios Think critically and creatively about future challenges to one s organisation Course Requirements Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one. 16

17 Scenario Planning Our Scenario Planning program offers a structured approach to exploring alternate futures and their potential impact on one s organisation. Participants will be given detailed guidance on how to identify and analyse those trends that are likely to shape their market or operating environment. They are then shown how to use these trends to construct plausible narratives of potential futures, and develop the necessary contingencies, strategies or action plans to meet them with confidence. Course Outline Day 1: Identifying Strategic Trends Introduction to Scenario Planning Scanning for Strategic Trends A brief history of scenario planning Benefits and limitations Scenario thinking vs. scenario planning The varieties of scenarios Identifying and prioritising strategic trends Mapping drivers and potential impacts Causal loop mapping Identifying critical uncertainties Day 2: Developing Scenarios Developing Scenarios The three futures calibration model Plotting timelines Selecting the key axes of uncertainty Working with consequence radars Defining stakeholder actions / reactions Drafting scenario narratives Reporting Scenarios The elements of effective storytelling Structuring your scenario reports Alternative scenario communication strategies Day 3: From Scenarios to Strategies Translating Scenarios into Strategies From analytic insights to strategic objectives Identifying and analysing strategic options Identifying strategic opportunities Evaluating strategic fit 17

18 Developing contingencies Action planning Means-End Analysis The Plan Do Check Act model Resource planning Implementation Course Benefits On completion of this course, participants will have acquired the ability to: Identify, analyse and monitor the strategic trends that are likely to impact their organisation or operating environment Imagine and explore multiple futures and their consequences Select a desired future and the steps needed to realise it Define contingency and action plans in preparation for an uncertain future Course Requirements Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one. 18

19 Risk Management This four-day program provides a comprehensive introduction to the discipline of risk management. Participants will be shown how to identify and evaluate the risks to their organisation. Thereafter, they will be given the tools they need to establish the necessary risk controls and mitigation strategies. The program ends with detailed guidance on effective risk communication to one s stakeholders. Course Outline Day 1: Risk Identification Understanding Risk A brief history of risk Risk theory and definitions Understanding the many forms of risks Risk Identification Mapping the risk landscape Identifying risk sources and motivations Identifying key assets Identifying vulnerabilities and threats Generating risk intelligence Day 2: Risk Analysis Analytic Tools for Risk Analysis What if analysis Fault trees Attack trees Decision trees Impact analysis Decision matrices Risk Evaluation Developing and maintaining a risk taxonomy Analysing impact, probability, severity and urgency Qualitative and quantitative risk analysis Working with risk matrices Developing risk indicators 19

20 Day 3: Risk Management Risk Management Contemporary management theories Models, frameworks and approaches The risk management toolkit Operationalising Risk Management Risk prioritisation Defining and implementing risk controls Developing a risk management strategy Developing and maintaining a risk register Risk monitoring: methods and approaches Risk reviews and audits Risk Intelligent Organisation Characteristics of a risk intelligent organisation Building a risk-tolerant culture Learning to take risks The role of the risk officer Day 4: Risk Communication Introducing Risk Communication Developing a Risk Communication Plan The many forms of risk communication Communication models and approaches Establishing and validating the risk communication process Identifying stakeholders and their requirements Structuring your message for effect Selecting your communication channel Communicating uncertainty Managing the response Best practices in risk reporting 20

21 Course Benefits On completion of this course, participants will have acquired knowledge of: Best practices in risk identification, analysis, management and control The application of risk management models to identify internal and external challenges to an organisation s assets Frameworks for improving decision making and the management of uncertainty Guidance on operationalising the techniques taught in the workplace Course Requirements Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one. 21

22 Intelligence Reporting This course provides a detailed introduction to the development and delivery of intelligence products, both written and oral. Participants will be given a general introduction to intelligence reporting and given guidance on drafting copy that is crisp and clear. From there, they will be shown how to structure and develop long and short-form intelligence products. The course goes on to provide guidance on the delivery of effective oral briefings and presentations. Course Outline Day 1: Writing Skills General Reporting Principles Knowing your audience Constructing and testing your arguments Communicating risk and warning Communicating analytic confidence Writing Skills Effective writing skills Writing to the Minto Pyramid Referencing your work Self-editing and proofing Peer-editing and evaluation Day 2: Developing Analytic Products Analytic Products The varieties of analytic product Developing and working with templates Drafting alerts Drafting briefs and situation assessments Drafting estimates, reports and forecasts Generating customer feedback Making Recommendations Developing options Generating SMART recommendations 22

23 Day 3: Briefings and Presentations Presentations and Oral Briefings Developing presentations Multimedia intelligence products Preparing for a briefing Effective presentation skills Handling questions and objections Managing your audience Course Benefits On completion of this course, participants will have acquired the ability to: Construct arguments that are logical and supported by evidence Employ simple rules to improve the quality and clarity of their writing Draft long and short form products that are support customer needs Develop and deliver oral briefings that address the audience s descriptive, predictive and prescriptive information needs Generate constructive feedback from one s customers and peers Course Requirements Participants are required to bring a laptop with them and to set up a Gmail account if they do not already have one. 23

24 Competitive Intelligence This three-day course provides a general introduction to the practice of competitive intelligence (CI). Participants will receive training in a broad range of research and analytic skills. These will help them to identify and manage their organisation s information needs; improve their primary and secondary research skills; use different media monitoring tools; and employ a broad range of analytic techniques to profile competitors, evaluate markets, anticipate risks, and improve decision-making. Course Outline Day 1: Requirements Planning The Practice of CI Understanding the value of CI The competitive intelligence cycle What CI can and can t do Legal and ethical constraints of CI Managing Requirements Working with intelligence customers Identifying collection requirements The Key Intelligence Topics (KITs) process Collection planning Collection frameworks Day 2: Data Collection Effective Internet Exploitation Working with keywords Search strategies Search engines and operators Automating data collection Alert services Working with the Deep Web Working with Social Media Building a customized search engine Essential browser tools and extensions 24

25 Investigating Competitors Company profiling Identifying management and ownership Working with official records Working with satellite / imagery sources Sources of financial data Day 3: Market and Competitor Analysis Analysing Market and Competitor Intelligence Analytical techniques to evaluate your business, competitors and operating environment Cognitive biases and business blindspots Learning from feedback and failure Establishing a CI Unit Guidelines for establishing and running a CI practice in your organisation Course Benefits On completion of this course, participants will have acquired the ability to: Identify and manage their intelligence requirements Improve the quality, accuracy and relevance of their search results Automate the collection of data from the web and social media Employ simple frameworks to analyse data on competitors and markets Course Requirements Participants are required to bring a laptop with them and to set up a Gmail and Twitter account if they do not already have one. 25

26 2018 Course Dates and Fees Brussels Course Dates in 2018 Fee Open Source Intelligence February 4 6 June 8 9 October Corporate: EUR 1,000 Non-Profit: EUR 800 Student: EUR 500 Advanced OSINT February 7 9 June October Corporate: EUR 1,000 Non-Profit: EUR 800 Student: EUR 500 Social Media Intelligence 1-3 March October Corporate: EUR 1,000 Non-Profit: EUR 800 Student: EUR 500 Intelligence Analysis 5-7 March Corporate: EUR 1,000 Non-Profit: EUR 800 Student: EUR 500 Strategic Foresight 8 10 March Corporate: EUR 1,000 Non-Profit: EUR 800 Student: EUR 500 Advanced Intelligence Analysis October Corporate: EUR 1,000 Non-Profit: EUR 800 Student: EUR 500 Scenario Planning October Corporate: EUR 1,000 Non-Profit: EUR 800 Student: EUR 500 Intelligence Reporting October Corporate: EUR 1,000 Non-Profit: EUR 800 Student: EUR

27 Dubai Course Dates in 2018 Fee Open Source Intelligence May US$ 1,000 Advanced OSINT May US$ 1,000 Strategic Foresight 3 5 June US$ 1,000 Hong Kong Course Dates in 2018 Fee Competitive Intelligence 5 7 March HKD 8,500 Scenario Planning 8 10 March HKD 8,500 Open Source Intelligence March September HKD 8,500 Advanced OSINT March September HKD 8,500 Intelligence Analysis 7 9 May October HKD 8,500 Social Media Intelligence May October HKD 8,500 Advanced Intelligence Analysis October HKD 8,500 London Course Dates in 2018 Fees Open Source Intelligence 2 4 July GBP 800 Advanced OSINT 5 7 July GBP

28 New York Course Dates in 2018 Fees Open Source Intelligence June US$ 1,000 Social Media Intelligence June US$ 1,000 Singapore Course Dates in 2018 Fees Open Source Intelligence 9-11 April 1 3 October SGD 1,500 Advanced OSINT April 4 6 October SGD 1,500 Intelligence Analysis April 8 10 October SGD 1,500 Advanced Intelligence Analysis May November SGD 1,500 Social Media Intelligence May November SGD 1,500 Scenario Planning May SGD 1,500 Strategic Foresight November SGD 1,500 28

29 Zurich Course Dates in 2018 Fees Risk Analysis 9 12 April CHF 1,300 Scenario Planning April CHF 1,000 Open Source Intelligence 3-5 December CHF 1,000 Advanced OSINT 6 8 December CHF 1,000 Notes Seminars outside of Switzerland are not charged VAT. All course fees are inclusive of three months of post-course support for participants. 29

30 Terms and Conditions Payment Unless otherwise agreed, payment should be made in advanced of the course to an account specified by the organisers. Late payments are liable to a 10 per cent surcharge. Group Discounts Organisations wishing to send two or more participants are eligible for a 10 per cent discount on the course fee. Please contact us for more information. Course Confirmation Policy All courses will be confirmed one month prior to the start date. Participants are advised not to make any travel arrangements until they receive notification that the course will proceed. We recommend that any arrangements made before this time be fully refundable. Cancellation Policy Participants cancelling within one week of a seminar s start date will receive a refund minus an administrative fee of EUR 100. If you cannot attend, you are welcomed to have someone attend in your place and so avoid losing your registration fee. Alternatively, you can schedule your participation at a late date. Changes to the Course Agenda i-intelligence reserves the right to change the content of the course, or to cancel the course if there is an insufficient number of registrations. Registered participants will be given adequate notice of such changes. 30

31 Course Logistics Number of Participants The maximum number of participants per seminar is 15. This ensures a greater level of engagement, collaboration and guidance from the instructor. Technical Requirements Participants are required to bring a laptop with them and should have administrative rights access to this device. Detailed software requirements for each course will be sent prior to the start of every seminar. Course Hours Our courses run from 9:00 am to 5:00 pm. This includes a one-hour break for lunch and two twenty-minute coffee breaks. Lunch, coffee and snacks will be provided to participants. Location All courses will take place in the central business district of the respective city with convenient access to public transportation. The exact location of each course will be communicated to participants at least one month prior to the course commencing. Language of Instruction The language of instruction and all course materials will be in English. 31

32 Organizer and Instructors About i-intelligence i-intelligence is a commercial intelligence consultancy based in Zurich, Switzerland. Established in 2010, the company provides research, training and advisory services to public and private sector organisations around the globe. Our course portfolio covers the entire intelligence cycle as well as related disciplines such as information and knowledge management, futures and foresight and risk and strategy analysis. The company s clients include EU and UN institutions, international organisations, NATO, ministries of defence and foreign affairs, Fortune 500 companies and enterprising SMEs. About the Instructors The courses will be led by Chris Pallaris, Aleksandra Bielska and Vytenis Benetis. Chris Pallaris is Director and Principal Consultant of i-intelligence. He has over 15 years of experience as an analyst and 10 as a teacher. In addition to client work, he is an Associate Lecturer at Mercyhurst University's Institute for Intelligence Studies. He also teaches courses in the domain of strategic intelligence and knowledge management at the ZHAW's School of Management and Law, and ETH Zurich. Vytenis Benetis is the Director of i-intelligence in Asia. Vytenis has worked as an intelligence analyst for almost a decade. His professional experience covers a wide range of missions and organizations including the Lithuanian Ministry of Defence, NATO, and the European Union on both the operational and strategic level. Vytenis has delivered training to public and private sector organisations around the world. Aleksandra Bielska is an educator, analyst and consultant specialising in the collection, analysis and management of intelligence. As an educator, she has taught intelligence theory and practice to public and private sector organisations, including at NATO s Centre of Excellence in the Defence Against Terrorism in Ankara, Turkey, and at the NATO School in Oberammergau, Germany. Her experience covers the entire range of intelligence disciplines including data collection, information and knowledge management, and strategic foresight. 32

33 Contact Us i-intelligence Europe Chris Pallaris Tel: +41 (0) i-intelligence Asia Vytenis Benetis Tel: