VACANCY. Express Manager. We are recruiting a highly motivated and enthusiastic individual for the position of
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- Jemimah Norris
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1 VACANCY Express Manager We are recruiting a highly motivated and enthusiastic individual for the position of Express Manager. In this role you will be responsible for the day to day operation of our Express coach network; the Airline, the Oxford to London X90s and the National Express 737 contract. Your main responsibilities will be ensuring the highest quality service is delivered to our customers, by: Ensuring the Express coach network runs in accordance with Traffic Commissioners guidelines and meets company targets in terms of punctuality and reliability Minimising controllable lost mileage on our Express services Managing a team of professional drivers and Express Controllers to ensure they deliver the highest quality service Coaching drivers, holding return to work and colleague meetings Preparing and issuing all express staff notices including roadworks and events At all times, achieving all of the above whilst being mindful of cost To operate in line with the Company vision and values and encourage others to do the same To be successful in this role, you must be an excellent communicator and be able to build strong working relationships. You will have prior experience of managing a team and be able to motivate them to provide exceptional customer service to our passengers. You will have a strong eye for detail and be adaptable to a fast paced environment. For further details and an application form jobs@oxfordbus.co.uk or ring (01865) If you would like to apply, please submit a short covering letter along with a completed application to the HR Team, Oxford Bus Company, Cowley House, Watlington Road, Oxford OX4 6GA or to jobs@oxfordbus.co.uk. Closing date for applications is 9 th March 2018 We are an equal opportunities employer and welcome applications from throughout the community.
2 Express Manager - Job Description Job Title: Reporting to: Job Location: Purpose of Job: Express Manager Operations Delivery Manager Work based between our Cowley Depot and Gloucester Green coach station, but travel as required by the needs of the business Responsibility for the day-to-day operation of our Express coach network; the Airline, the Oxford to London X90s and the National Express 737 contract. To ensure smooth, legal and efficient operation of our coach services managing to an agreed budget. Main responsibilities: Ensure the Express coach network runs in accordance with the Traffic Commissioners guidelines and meets company targets in terms of punctuality and reliability Minimise controllable lost mileage on our Express services Manage a team of professional drivers, and Express Controllers to ensure they deliver the highest quality service Undertake coaching meetings with drivers, hold return to work and colleague meetings Prepare and issue all express staff notices including roadworks and events Operate in line with the Company vision and values and encourage others to do the same Address poor performance and poor attitudes in an appropriate timely manner Where appropriate, deputise for the Head of Operations at both external and internal meetings related to the Express service Implementing and maintaining Go-Ahead policies and procedures with ability to explain any breaches and ensuring lessons are learnt from any breach. Ensure correct processes and practises are in place to achieve optimum performance, productivity, efficiency and profitability of the business Ensure legal compliance across all areas of the business including driver hours compliance, DVSA reporting of incidents Mentoring and coaching of team to maintain, adjust to improve performance where required At all times, achieving all of the above whilst being mindful of cost Any other reasonable tasks as requested by a relevant manager
3 Benefits: The post attracts benefits of free travel, contributory pension, childcare vouchers scheme, lifestyle discount scheme, employee assistance programme, share save scheme, 25 days holiday plus an allowance of 8 days per annum which may or may not be taken on a public holiday. Promotion Prospects: Oxford Bus Company actively encourages development from within the Company. Company Content: Oxford Bus Company is part of the Go-Ahead Group plc, which is one of the major public transport operators in the country. Oxford Bus Company has a total workforce of approximately 560, operates 185 buses over routes in and around Oxford. There is a coaching element that serves London, Heathrow and Gatwick, 24 hours a day. We are an equal opportunities employer and welcome applications from throughout the community.
4 Express Manager - Person Specification Attributes Essential Desirable Physical Make Up Presentable Highly articulate Trustworthy Able to gain confidence and respect of employees and outside parties Attainments General Intelligence Special Aptitudes Leadership Competencies Circumstances Qualified to A-level or equivalent standard Able to demonstrate willingness for continued education/ training Full manual Car licence Computer literate with working knowledge of a variety of packages Able to motivate others, to be approachable by staff and to adapt management style Ability to work to deadlines High degree of accuracy Ability to write reports and interrogate databases for reports Ability to present information at meetings Ability to understand and analyse data in various forms Ability to multi-task Ability to work under pressure Practical experience of managing budgets Experience of people management Understanding of Health & Safety Ability to confront difficult situations Strong customer focus Handling complex issues Building trust with employees and stakeholders Fostering collaboration Developing People Dealing with Ambiguity Communicating effectively Flexible approach to working hours according to the needs of the business Educated to Degree level or Equivalent Standard PCV licence Transport Manager CPC Knowledge of staff rostering and schedules Experience of working with unions Understanding of Engineering Function Strategic Awareness Creating Innovative Ideas
5 PRIVATE AND CONFIDENTIAL APPLICATION FOR EMPLOYMENT 1. Position applied for Express Manager Company: (tick one) Oxford Thames Travel Carousel Buses 2. Personal Details (Please complete this section in capitals) Forename Surname Address Post Code National Insurance Number 3. Your Contact Details (including codes). Please tick your preferred method of contact address Home number Work number Mobile number Emergency Contact / Next of Kin Name Address Telephone (incl.code) Relationship to you If you are successful in gaining employment with us would you allow us to send general communications to the personal address given. No personal items would be sent via this method. If so please tick the box and note that you are entitled to opt out of receiving s at any time. 1
6 4. Interview Are there any adjustments that may be required to be made should you be invited to interview? Yes/No. If yes, please state below. (For example the Drivers computer theory test can be done on an audio format and up to 25% extra time given for the maths test) 5. Employment Details Please list below your present and past employment for the last 5 years beginning with your current or most recent job. Explain any employment gaps. Please continue on a separate sheet if necessary. Name and address of employer Dates Job Title, Salary Reason for leaving From Position To Salary From Position To Salary From Position To Salary From Position To Salary From Position To Salary 2
7 Give details of any previous applications or employment with Oxford Bus Company, Thames Travel (Wallingford), or Carousel Buses Dates Job Title Reason for leaving 6. Driving Licences Please tick to indicate the licences you hold. PCV manual automatic provisional D1 manual automatic Car manual Date manual car licence held since:... (a) Please give full particulars of any endorsements. Continue of a separate sheet if necessary. (b) Has any PCV or Driving Licence been refused or revoked? If yes, state the date, by whom, and the reason. Yes/No (c) Have you completed the Certificate of Professional Competence (CPC)? If yes, please state the date, certificate number and the name of the test centre. Yes/No (d) If currently training for the CPC, state how many hours training you have completed, the dates, and the name of the training centre (e) Do you hold a Driver Qualification Card (DQC)? Yes/No 3
8 7. Security Declaration Have you ever been convicted, imprisoned, fined or cautioned for any offence other than motoring, or bound over to keep the peace? Yes/No (Spent convictions within the meaning of the Rehabilitation of Offenders Act 1974 as revised 2014 need not be disclosed) If yes, please give details Date Offence Court Sentence or Order 8. References Please give the name and address of two referees. They should not be related to you and should include, if possible, your present employer (or if you are a school leaver, your Head Teacher). If one of your referees is your current employer please indicate whether we may contact prior to interview. 1. Yes/No 2.Yes/No 1. Name 2. Name Address Address Post code Post code Telephone number Telephone number Employer Yes/No Employer Yes/No Please note References are requested for all new employees. If a reference contradicts information given by the employee or is, in our sole opinion, unsatisfactory, the company reserves the right to terminate his or her employment immediately observing any appropriate notice period. 4
9 9.Competencies (Essential requirements for this position) Presentable Highly articulate Trustworthy Able to gain confidence and respect of employees and outside parties Qualified to A-level or equivalent standard Able to demonstrate willingness for continued education/ training Full manual Car licence Computer literate with working knowledge of a variety of packages Able to motivate others, to be approachable by staff and to adapt management style Ability to work to deadlines High degree of accuracy Ability to write reports and interrogate databases for reports Ability to present information at meetings Ability to understand and analyse data in various forms Ability to multi-task Ability to work under pressure Practical experience of managing budgets Experience of people management Understanding of Health & Safety Ability to confront difficult situations Strong customer focus Handling complex issues Building trust with employees and stakeholders Fostering collaboration Developing People Dealing with Ambiguity Communicating effectively Flexible approach to working hours according to the needs of the business 10.Availability for Employment Please state notice required by your current employer 11. Bank Details Do you hold a UK bank account for payment of wages? Yes/No 12. How did you become aware of this vacancy? Normal newspaper advertisement Yes/No Local free paper advertisement Yes/No Jobcentre Yes/No Other (please state) 5
10 Current Employees of Go-Ahead Group only Transfer agreements exist between the various Go-Ahead Group companies. Please indicate below the name/details of your current Go-Ahead employer. Please note that Go-Ahead colleagues will have to submit to our normal recruitment process. Company Name Company Address Contact Name/Department Please note This application form is designed to avoid any possibility of unfair discrimination. Applicants should avoid enclosing CV s unless specifically invited to do so at a subsequent interview. You are advised that enclosing any uninvited documentation of any description will result in automatic rejection of the application. Declaration and Consent All employment is subject to satisfactory references, medical examination and period of probation. I, the undersigned, understand that if I accept any offer of employment and any of the above information is subsequently found to be incorrect, my employment may be terminated forthwith. Signed Date The information provided on this application form is protected by data legislation and will be used for the purposes of processing your application and statistical and audit purposes. By signing below you give your consent for the Company to hold this information. Signed Date 6
11 Dear Applicant In order to comply with the Data Protection Act 1998, please could you complete this disclaimer giving your permission for a previous employer to provide a reference. PLEASE ENSURE THAT YOU SEND THIS FORM BACK TO US WITH YOUR APPLICATION Section 1 - Your Details Name: Address: NI Number: Type of Enquiry: Job reference Section 2 - Consent I confirm that I give you permission, as a previous employer, to disclose information relevant to my employment record with you to Oxford Bus Company. Name: Signed: Date: 7
12 Equal Opportunities Monitoring THIS INFORMATION WILL NOT FORM ANY PART OF OUR RECRUITMENT DECISION This page will be separated from your application and will be used solely for monitoring purposes. Oxford Bus Company (Thames Travel and Carousel Buses) recognise the benefits of a diverse workforce and is committed to treating all employees equally regardless of race, gender, disability, religion, belief, sexual orientation or age. Applications are welcome from all sections of the community. Gender: Male Female Date of Birth Do you consider yourself to have a disability? Yes/No. If yes, please state the nature of your disability below The Disability Discrimination Act defines disability as A physical or mental impairment which has a substantial and long term effect on the ability to carry out normal day to day activities. (If yes, a member of our team will contact you to discuss your requirements) Please indicate your ethnic origin A. White British English Scottish Welsh Irish Any other white background (please specify) B. Mixed White and Black Caribbean White and Black Asian White and Black African Any other mixed background (please specify) C. Asia, Asian British, Asian English, Asian Scottish or Asian Welsh Indian Pakistani Bangladeshi Any other Asian background (please specify) D. Black, Black British, Black English, Black Scottish or Black Welsh Caribbean African Any other Black background (please specify) E. Chinese, Chinese British, Chinese English, Chinese Scottish, Chinese Welsh or other ethnic group Chinese Any other Chinese background (please specify) F. Other (please specify) Please indicate your sexual orientation Heterosexual Lesbian Bisexual Other (please specify) Gay Transsexual Transgender 8
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