Marie Curie Cancer Care Job Description

Transcription

1 Marie Curie Cancer Care Job Description Job title: Job reference: Department: Location: Reports to: Accountable To Senior Fundraising Product Manager LAE2079 Regional Fundraising (Fundraising Product Management Office based 89 Albert Embankment Head of Events or Head of Fundraising Campaigns Head of Regional Fundraising Job Purpose/Summary The Fundraising Product Management team is responsible for developing and delivering the strategy for fundraising events and campaigns. This is done by ensuring that operational and communications support is in place to enable regional fundraising and other sales teams to focus on supporter development and income generation. The team is responsible for setting income targets across the charity and communicating these targets to internal stakeholders including regional fundraising teams. The team also identifies new opportunities to grow products within the existing portfolio in line with the charity s income growth targets. The individual product managers are subject matter experts and work with programme managers to ensure that the end to end supporter journey is well managed and maximises fundraising opportunities. The team is responsible for briefing operational teams so that processes drive efficiencies and best practice, as well supporting regional and central teams to achieve their targets. The Senior Fundraising Product Manager will be responsible for delivering the overall strategy for each product in their area, which will ensure the best supporter experience while increasing participation and income. The role holder, as the product expert, will gain multiple internal stakeholder buy in, create and own each product master plan and budget, and be the charity wide point of contact. Key relationships Internal Head of Regional Fundraising, Head of Events, Head of Fundraising Campaigns, Head of Fundraising Volunteering, Fundraising Programme Manager, Regional Fundraising, Business Process Team, Supporter Administration Team, Fundraising Support Centre, Communications Department, Digital Team,

2 Head of Corporate Fundraising, Regional Event Managers, Community Fundraisers, Heads of Regional Fundraising (Regions) External Staff at event companies (e.g. Limelight, Swimathon Foundation, Northstar, Classic Tours etc), publications, suppliers and providers. Accountabilities (Duties & Responsibilities) To work with Product Managers to create a master project plan for community campaigns, events and fundraising volunteering which will help deliver agreed business objectives and effective supporter journey which seeks to maximise income generating potential and retention of our supporters. To maintain a detailed operational understanding of fundraising products to ensure delivery reflects end-to-end implementation and effective supporter journey. To plan and manage the operational inputs for Community Campaigns and Events ensuring that all are delivered on time, on budget and to specification. To develop detailed operational briefs which meet business objectives and reflect the needs of all product stakeholders so that the Business Process Team can translate into operational solutions and deliverables for each fundraising product. To deliver technical briefing documents for internal teams, including Supporter Relationship Team and the Fundraising Support Centre, and to support these through face to face briefings. To lead on the sign off of the technical solution and own the user acceptance testing from a product perspective. To manage relationships with key suppliers for fundraising products. To work with other fundraising product support managers to share best practice and ensure a level of consistency between products and make recommendation for integration of processes where appropriate. To manage and mitigate project risks. Act as point of contact for all operational/ process queries from internal teams and seek to resolve any issues. To evaluate and manage the impact of change on fundraising products ensuring that implications and solutions are effectively communicated to Product Manager and other stakeholders.

3 To contribute to the strategic analysis of fundraising products to ensure that we maximise their performance and make recommendations to aid the Product Manager in determining overall product strategy. To lead on the sign off of, and where appropriate create, policy and procedures in relation to the fundraising product. To prepare regular updates and milestone reports for product working groups/ product managers. General In addition to the specific duties and responsibilities outlined in this job description, all Marie Curie Cancer Care employees should be aware of their specific responsibilities towards the following: Marie Curie Cancer Care is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and respect volunteers, and may be asked to work alongside or supervise a volunteer as part of their role whilst working at Marie Curie Cancer Care. Marie Curie Cancer Care operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Marie Curie Cancer Care business outside the office. Adhere to all health and safety and fire regulations and to co-operate with the Charity in maintaining good standards of health and safety. Adhere to all Marie Curie Cancer Care policies and procedures at all times Actively promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering to Marie Curie Cancer care policies on safeguarding Uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute. Promote and sustain a responsible attitude towards equal opportunities and diversity within the Charity. Demonstrate a commitment to on-going registration requirements or any national professional or occupational standards associated with the role. Demonstrate a commitment to on-going learning and development and to participate in any training relevant to the role. For designated roles, the post holder will be responsible for health & safety, business continuity planning and/or risk management. (These responsibilities will be notified on appointment). This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

4 Marie Curie Cancer Care Person Specification Job title: Job reference: Senior Fundraising Product Manager LAE2079 Criteria Essential Desirable How assessed Skills / Abilities Knowledge Qualifications, training and education Line Management Excellent and proven Project Management skills Strategic planning and implementation Ability to use initiative and work independently as well as at a national and senior level Influencing, including teams who have other priorities Strong organisational, multi tasking and administrative skills Robust, confident can do attitude that thrives on challenges and calm under pressure Ability to build strong relationships Good communication and Presentation IT skills, including Word, Excel, PowerPoint, and database Effective promotional ideas that increase awareness and participation in fundraising Marketing tools and techniques Product Management methodologies including risk management Law regarding fundraising event management (for events focused role). Educated to degree level or equivalent Chairing meetings. Motivation skills. Commercial awareness Negotiation skills Law and Health and Safety regulations regarding fundraising event / campaigns Project Management qualification

5 Experience Other requirements substantial experience of working within fundraising, including: organising and marketing campaigns/events working with volunteers / voluntary associations Experience of working at a strategic level within an organisation and providing recommendations to senior management Project management Ability to organise effective schedules, co-ordinating multiple external and internal resources Team working within own team and across an organisation. Collaboration across teams to use multidisciplinary talents to best effect Creating, managing and monitoring budgets Co-ordinating multiple projects and delivering to deadlines Driving license Willingness to work occasional unsocial hours. Overseeing the development of annual product strategies Experience of working with corporate sponsors. Where appropriate, reasonable adjustments to these criteria will be considered to accommodate personal circumstances such as disabilities

6 Marie Curie Cancer Care Terms and conditions Job title Job reference Salary scale Salary Annual leave entitlement Notice period Working hours Probationary period Disclosure Check Senior Fundraising Product Manager LAE2079 MCCC Pay scale Grade E 28,986-32,206 per annum (Inclusive of London Allowance) 25 days plus bank holidays One Month (after probationary period) 35 hours per week Six months None Other benefits Continued access to NHS Pension Scheme (subject to eligibility) Marie Curie Cancer Care Group Personal Pension Scheme Season ticket loan Loan schemes for bikes; computers and satellite navigation systems Due to administration costs borne by the charity, we regret that only short-listed candidates will be contacted. If you have not heard from us within four weeks of the below closing date, please assume that your application has been unsuccessful. Closing date: 21 st July 2014 at 5pm Please your application form to recruitment@mariecurie.org.uk or via post to Marie Curie Cancer Care, Recruitment Centre, 89 Albert Embankment, Vauxhall, London, SE17TP. Marie Curie Cancer Care aims to be an employer of choice and is committed to equal opportunities. Charity reg no (England & Wales), SCO38731 (Scotland).