1 Code of Conduct Group Policy: v5.0 Category: Purpose: Scope of Application: Approver: Policy Statement: Legislative or Regulatory Requirements: Application: Further Information: Workforce The Suncorp Group s Code of Conduct ensures we do the right thing by the Group, our people, customers, suppliers, partners, shareholders and to each other. It covers the way we act, and how we interact with others, and is underpinned by our values, policies, standards, procedures and guidelines. The Code also sets out the consequences of non-compliance with the expected standards. It s a powerful guide to being the best company we can be. Our Code applies to all employees, officers and directors within the Suncorp Group. We also expect that anyone representing or working with us (partners, agents, suppliers etc.) will abide by our Code. Board The Suncorp Group will have a Code of Conduct approved by the Board. The Code of Conduct is underpinned by relevant legislation and regulatory requirements that are in operation in Australia and New Zealand. To the extent that this Code imposes obligations on the Suncorp Group, it does not form a contractual term, condition or representation. In the first instance, employees should contact their leader and/or leader once removed (LOR). In Australia, employees can also contact HR Central on In New Zealand, employees can also contact their HR Representative. All associates should contact their Suncorp Group representative. 1
2 One Great Company THE SUNCORP GROUP CODE OF CONDUCT 2
3 Companies aren t logos, buildings or policies Companies are made of people Here at the Suncorp Group, we have a unique way of working with our people, customers, suppliers and partners to ensure we re all doing the right thing 24/7 all year round. Our Code of Conduct is what makes this happen. 3
5 Contents Section 1 A word from our CEO & Managing Director 09 Our strategy 10 Code of Conduct 11 Section 2 Putting our people first 16 Section 3 Personal and commercial integrity 20 Section 4 Doing it by the book 26 Section 5 Privacy 30 Section 6 Playing our part 34 Section 7 Finding the line between work and play 38 Section 8 Group policies, Legislative and 42 Regulatory Requirements 5
8 8 We are a company of good people, doing great things
9 1 A word from our CEO & Managing Director, Michael Cameron Welcome At Suncorp we go beyond earning profits and providing quality products. We are committed to making a difference for our employees and the communities where we live and work, by playing our part in major economic, social and environmental change. We care as much about how our results are achieved as we do about the results themselves. Our values underpin every decision we make. We live by our values in the way we serve our customers, work with our people and our partners, and meet our commitments to our investors and shareholders. This Code of Conduct provides guidance on how we act and interact with others based on our shared values. It details the standards of conduct, behaviour and ethics that we expect of our people and those who represent us. The Code of Conduct reflects the unique culture of Suncorp and is an essential part of working with us. By following the principles of our Code of Conduct and living our values, we each contribute to making Suncorp a great place to work and fulfilling our purpose of creating brighter futures. Please take the time to read and understand our Code of Conduct and use it in your work. 9
10 1 Our strategy What makes the Suncorp Group so special? Our goal as a company is simply to create brighter futures. Not just for our customers and shareholders, but for our people and communities as a whole. It s no easy task. In order for us to achieve this we need a culture that ensures we think beyond the ordinary, and never rest on our laurels. Above all, we need to demonstrate the Values the beliefs that sit at the heart and soul of the Suncorp Group in everything we do. As you can see from the diagram, our Values are the foundation stones of what makes us us. How our Code of Conduct fits in As you ll see, the Code sits across all areas of our business, from the things we do every day at work, to the way we run our business at a Group level. Our Code is a summary of how to apply these elements, and bring them to life for others. It s an essential part of working for, and with, the Suncorp Group and interacts with all our other Group policies. Please take the time to read through our Code and ask your leader if you have any questions. PURPOSE Creating brighter futures MODEL One Company Many Brands STRATEGY Leverage Strategic Group Assets Capital, Cost, Customer, Culture STRATEGIC PRIORITY Simplify the business and differentiate the experience CORPORATE OPERATING PRINCIPLES Clarity, Simplicity, Relentless execution VALUES Honesty, Trust, Caring, Respect, Courage, Fairness 10
11 1 Code of Conduct 1.1 WHAT IS A CODE OF CONDUCT? In short, the Suncorp Group s Code of Conduct ensures we all do the right thing by the Group, our people, customers, suppliers, partners, shareholders and to each other. It covers the way we act, and how we interact with others, and is underpinned by all of our policies, standards, procedures and guidelines. It s a powerful guide to being the best company we can be. 1.2 WHO IS OUR CODE FOR? Our Code applies to all employees, officers and directors within the Suncorp Group. Naturally, we also expect that anyone representing or working with us (partners, agents, suppliers etc.) will abide by our Code too. 1.3 WHEN DOES OUR CODE APPLY? Our Code applies whenever you represent the Suncorp Group including outside of the office. It also applies to behaviours which might cause damage to our reputation inside and outside of office hours. 1.4 HOW WE OPERATE AT THE SUNCORP GROUP At the Suncorp Group we believe that leadership is a mindset, not a position. Leader Profiles outline a shared way of operating across the Suncorp Group. Whether you work as part of a team or manage a team or business unit, the Leader Profiles make it clear to everyone in the Suncorp Group what s expected, how you will be measured and what s required to take the next leadership step. The five focus areas of the Leader Profiles are what will help us deliver on our strategy and build the common elements of our culture to operate as One Company. Many Brands. 11
12 LEADING BY EXAMPLE Leaders should always ensure that their teams are familiar with our Code. This might mean leading by example, fostering a culture of openness and understanding, making sure policies are understood and responding quickly to concerns and questions about our Code. Internal processes should also be clear and simple, and fairly handled. 1.6 HOW DO I ACTUALLY USE OUR CODE? Our Code of Conduct is designed to be easy to follow. There may be times when you re not clear if you re following it. If in doubt, ask yourself: Am I reflecting the Suncorp Group s Values? Does this feel like the right thing to do? Might this break a law or a policy is this legal? Will this potentially cause harm to anyone else? What would the customer or a shareholder think? If this situation was to appear on the news, how would I react? What would my colleagues and family think? 1.7 IF ANYTHING IS UNCLEAR, WHERE CAN I GET HELP? If you work for the Suncorp Group and need help understanding any part of our Code, you can talk to your leader, or leader once removed. If you re an associate of the Suncorp Group (a supplier or partner for example) simply contact your official Suncorp Group representative. 1.8 WHO DO I CONTACT TO REPORT SOMETHING? To report a concern, raise the matter with your leader in the first instance. If for any reason this is not possible, please talk to your leader once removed. If you re still concerned please raise the issue with Human Resources by calling HR Central in Australia on , and in New Zealand your HR representative. Alternatively, you can contact the Whistleblower service where you can raise concerns, even anonymously, by calling Australia New Zealand or by ing You can also report suspected cases of internal fraud by contacting Group Financial Crimes in Australia New Zealand or 1.9 WHAT HAPPENS IF I BREACH OR IGNORE OUR CODE? As an employee, there s a natural expectation that you ll follow our Code and any other policies or standards that come with your employment. If you don t comply, the Suncorp Group can take disciplinary action, including formal warnings, limiting increases to fixed pay, short or long term incentives and benefits, or even termination of employment. Nobody wants that. So please familiarise yourself with everything in here and make sure it s 100% clear. If you re an associate of the Suncorp Group, we may ultimately choose to end our business relationship with you, if you are in breach of our Code. It s worth familiarising yourself with everything in here and making sure it s 100% clear.
15 Putting our people first 15
16 2 Putting our people first We want the Suncorp Group to be a great place to work. And that means ensuring that all our people feel valued, respected and supported. We have a set of Suncorp Group Values (honesty, trust, caring, respect, courage, fairness) that sets this standard of behaviour to make it easy for us all to follow, every day. It s all about making the Suncorp Group a place that: Provides fair and favourable working conditions that respect the dignity and human rights of everyone Shows respect and care for our people Values diversity, inclusiveness and equal employment opportunities Protects the health, safety and well being of our people Is free from any form of harassment, bullying or discrimination Encourages the accountability and responsibility of leaders Makes how we achieve our goals as important as what we achieve Reflects our commitment to be part of the wider community and contribute in a positive way. We re all expected to: Treat everyone fairly and respectfully Carry out our duties safely and in accordance with relevant health and safety standards, practices, and procedures Report any issues, incidents, or actions which might compromise the safety of the workplace, or the health of any of our people Be fit to perform our duties at all times, unimpaired by drugs, alcohol or other substances Make employment decisions based on merit Always be aware of our behaviour towards others in the workplace we won t tolerate behaviour that could be perceived as inappropriate, unreasonable or intimidating. And we re not to: Harass, bully or discriminate against our colleagues, customers, visitors or any other individuals Treat anyone less favourably because they have made, or propose to make, a genuine complaint against anyone else. ensuring that all our people feel valued, respected and supported. 16
19 19 Personal and commercial integrity
20 3 Personal and commercial integrity DOING THINGS THE RIGHT WAY Trust and confidence. It s what the Suncorp Group has been built on. And to maintain the high expectations of everyone we interact with, it s important we re always conducting our business activities honestly and with integrity. Our expectations From expressing our Values in every aspect of your work or engagement with the Suncorp Group, to dealing fairly and ethically with everyone you encounter, we expect you to maintain a high standard of professionalism at all times. This includes: Respecting and accepting people s differences and diversity, and dealing with them respectfully and without prejudice or discrimination Ensuring your work is always done diligently and with care Immediately reporting any bribery or dishonest, illegal, fraudulent, corrupt or unethical behaviour even if it s just a suspicion. We expect that you ll never behave in a way that s dishonest, illegal, fraudulent, corrupt or unethical or has the ability to inappropriately advantage you or your family or friends. This includes processing transactions on your own accounts or policies, or those of your family or friends. It s important we re always conducting our business activities honestly and with integrity.
21 3 3.2 STAYING CLEAR OF CONFLICTS OF INTEREST Conflicts of interest aren t good for anyone. That s why we make such a serious effort to avoid situations where our commercial, professional or personal interests conflict or could be seen to conflict. Of course, we realise that sometimes conflicts of interest are unavoidable. When that happens, they ll be managed under the relevant policies and standards. Our responsibilities in this area We all need to be aware of actual, perceived, or potential conflicts of interests. So if you identify one, it s up to you to bring it to the relevant person s attention. You also need to be careful when giving or receiving business related gifts when necessary these should be disclosed under the relevant policy, standard or procedure. Also make sure you enter it into the conflict of interest register. You re also expected to always: Be aware of the obligations imposed upon us by supporting policies and standards Seek clarification from a leader or Suncorp Group representative if there s some doubt about whether to accept a gift or benefit Be fair, genuine and transparent in all commercial relationships Keep price sensitive information that you come across in the course of your role confidential. we avoid situations where our commercial, professional or personal interests conflict. 21
22 3 3.3 WORKING WITH OUR STRATEGIC PARTNERS We re proud of our high performance culture a culture that applies internally and outwardly to all our partners. For this reason, we always ensure the appropriate due diligence is done before engaging or entering into any relationship with a business partner. We have a unique One Company approach to partnering involving best-in-class providers who each offer a range of significant opportunities and benefits to the Group. Our collaborative relationships with strategic partners and our commitment to building brighter futures for our people creates a sustainable competitive advantage for the Group. Managing our relationships Like any relationship, the ones we have with our business partners must be constantly developed and improved. This doesn t just protect our reputation, but also ensures we get the most out of the relationship. Apart from ongoing monitoring, this involves doing the appropriate risk assessments, due diligence and approvals. Our partners are expected to uphold our Values and abide by our Code as well as uphold the spirit and intent of our underlying policies, standards and guidelines. This also goes for third parties who interact with others on behalf of the Suncorp Group, including agents, brokers, consultants and joint venture partners. We re all expected to: Ensure the correct processes are followed by our partners Comply with all relevant conflict of interest procedures Always act in the best interests of the Suncorp Group Report any breaches of our Code, or any behaviour by partners that s inconsistent with it Get authorisation when required before engaging or doing business with a partner. We should never: Turn a blind eye to conduct that s inconsistent with our Code Tolerate behaviour which is inconsistent with our Code. We have a unique One Company approach to partnering involving best-in-class providers... 22
23 3 3.4 YOU ARE THE BEST AMBASSADOR FOR OUR COMPANY We all know that sometimes the line between our private and work lives can get a little blurred. But even still, it s important that we try to keep them as separate as possible. This means using our business assets and resources in an appropriate and responsible way, and only for legitimate business purposes. Everyone in the Suncorp Group is expected to protect our assets, including intellectual property, business and marketing plans, or employee information. In some cases, this obligation to protect our assets continues after you ve finished working with us. What we expect from you At all times, you re expected to act in good faith and in the best interests of the Suncorp Group. This means demonstrating due care and diligence, and following our policy framework. You ll also be expected to consider and protect our Group assets namely Capital, Cost, Customer and Culture. This means operating within our risk appetite and looking after the long-term financial viability of the business, offering real value for money, delighting our customers with great service and making sure Suncorp Group remains a great place to work for everybody. What not to do Taking advantage of your position Whether you re working for or with the Suncorp Group, you should never improperly take advantage of your position or information gained through your employment here. Inappropriate use of electronic media You should also never use electronic and communication media in a way that might offend, discriminate against or harass your colleagues or the public. This includes accessing, viewing, sending, storing, transmitting, creating or downloading inappropriate or offensive material. 23 you should never improperly take advantage of your position or information gained through your employment here.
25 25 Doing it by the book
26 4 Doing it by the book COMPLYING WITH OUR OBLIGATIONS Whether it s remaining on the right side of the law, or upholding our own internal standards, as Suncorp Group employees we all have to meet certain obligations. If we don t meet our obligations it can have serious consequences for the Suncorp Group, our shareholders, and everyone associated with us. We re all individually responsible for understanding which obligations apply to us and the work we re doing. The good news is the Suncorp Group has a number of systems, policies, standards and procedures to make it easier to know and adhere to all the laws and regulations that apply to us. We re all expected to: Follow the principles and requirements of our Code, and take reasonable steps to ensure that everyone conducting business on behalf of the Suncorp Group does the same Be familiar with, and comply with the relevant laws and regulations applying to us Abide by all relevant rules and standards for bodies that regulate the industries we re involved in Carry out our work in accordance with the Suncorp Group s internal standards, policies, procedures and practices Comply with all contractual obligations and other undertakings without attempting to evade or delay compliance Follow all reasonable and lawful leader and leader once removed directions Act within our authority level Complete all required training and education programs to ensure we understand all relevant laws, regulations, contractual obligations, policies, standards, guidelines and procedures Protect our future by making informed, commercial decisions that manage risk and ensure the Suncorp Group remains sustainable for the long-term Talk to your leader or your Chief Risk Office team if you re unsure whether a particular law, contractual obligation, regulation, policy, or standard applies. we re all individually responsible for understanding which obligations apply to us and the work we re doing.
29 29 In order to earn trust, we need to respect privacy
30 5 Privacy KEEPING IT TO OURSELVES Whether it s our customers, clients, suppliers, colleagues or business associates, every day people are trusting us with their personal, financial and at times sensitive information and it s vital that we respect its confidentiality. Every Suncorp Group employee has a responsibility to follow the laws and industry codes of practice around disclosure of information particularly privacy laws even after your time with the Suncorp Group has come to an end. Simply put, you mustn t ever disclose confidential or privileged information concerning the Suncorp Group s business to any external party unless you re specifically authorised. We re all expected to: Respect the privacy of everyone we come into contact with at the Suncorp Group Protect the security of any personal information we handle Follow the policies and procedures around protecting information collection, use, disclosure, correction and storage Ensure access, use and disclosure of personal, confidential, sensitive or privileged information, is authorised and only used for work related tasks. And we re not to: Encourage or pressure anyone into disclosing personal, confidential, sensitive or privileged information Use confidential information for personal gain (or for the gain of others) Reveal any information about the Suncorp Group that isn t already in the public domain (unless you have the authority to do so) Communicate either directly or indirectly with the media about the Suncorp Group s business activities unless authorised. every day people are trusting us with highly sensitive information and it s vital that we respect its confidentiality.
33 Playing our part 33
34 6 Playing our part 34 There s a big world out there. And at the Suncorp Group, we believe that being a great citizen is an important part of being a successful organisation. Our approach to Corporate Responsibility aims to create brighter futures by contributing to the long-term financial wellbeing and quality of life for the communities where we live and work. That s why we ask all our people to be caring and active members of the community, and to be a part of our efforts to build a sustainable future. It all comes down to the choices we make, every day. That means: Using our resources (including land, property and buildings) responsibly Supporting and participating in community events and activities Being aware that what we do as a business can have a real impact on our employees, clients, customers, suppliers, shareholders, the community and the environment. We re all encouraged to: Get involved in community events and activities Demonstrate respect for our communities and the environment in all our activities. what we do as a business can have a real impact on our employees, clients, customers, suppliers, shareholders, the community and the environment.
37 37 Finding the line between work and play
38 7 Finding the line between work and play 7.1 KNOWING WHAT TO SAY, AND HOW TO SAY IT. Social media has changed our lives. It s fun. Simple. And is a great way of communicating with family and friends. But what happens when the boundary gets blurred between you being you and you being identifiable as an employee or associate of the Suncorp Group? Here s an overview to help make it simple: Be polite to everyone you interact with online irrespective of their views. Remember you can t take it back once you ve said it Respect things like copyright, privacy, confidentiality, financial disclosure and any other applicable laws whenever you post. If in doubt don t do it and ask your leader for guidance If you think there may be any confusion, remind people that your opinions are YOURS and not those of the Suncorp Group It s easy to be critical online, but make sure what you say is never hurtful, obscene, defamatory, negative, critical, threatening, harassing, discriminatory or hateful of another person or entity. Technology is also changing at a rapid pace, so it s important to remember these principles when we communicate with our colleagues via any technology e.g. phone, instant messaging, make sure what you say is never hurtful, obscene, defamatory, negative, critical, threatening, harassing, discriminatory or hateful.
41 Creating a brighter future for everyone 41 Get to know your Group Policies
45 Approver: Board Owner: EGM Governance, Reward & Performance Group Policy: v5.0 Review Frequency: 12 months Effective date: 09/02/2015 Last Approved: 09/02/2015 Implementation date: 09/02/2015 Date Comment Vers. Stakeholders consulted 2010 Introduction of the Policy 0.1 HR One Team Program People & Development, Vero NZ Head of Culture Head of Workplace Relations Group Risk & Compliance HR Business Partners Group Legal Executive Manager, Investor Relations Risk & Compliance, Suncorp Life Group Procurement Financial Crimes Corporate Affairs Norton Rose legal review Group Executive Human Resources Human Resources Leadership Team (HRLT) 10/11/2011 Policy approved 1.0 BRC 26/02/2011 Policy implemented in line with One Team Agreement. 14/02/2012 Policy approved at annual review. 2.0 BRC 18/02/2013 Policy approved at annual review, material changes moved political party affiliation requirements to Conflicts of Interest Policy, articulated high level do s and don ts, clarified existing content to focus on the employee experience. Change of approver from BRC to Board. 17/02/2014 Repositioned as a guide that promotes How we work. Inclusion of Our Values, clearly articulating the standards of behaviour and conduct that we expect of our People, Strategic Partners and Associates. 3.0 HR Vero NZ HR Life NZ ER Advice and Services HR Leadership Team SBS CRO Group Risk & Compliance Group Legal BRC 4.0 HR Vero NZ HR Life NZ ER Advice and Services Group Partnering Group Media Relations Group Financial Crimes SBS Security HR Leadership Team SBS CRO Group Risk & Compliance Senior Leadership Team BRC 09/02/2015 Policy approved at annual review 5.0 Group Compliance Group External Relations Employee Relations HR and CRO Life NZ HR and CRO Vero NZ 45
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1 CODE OF BUSINESS CONDUCT Table of Contents I Executive Statement p.3 II Responsibility for the Code and Compliance p.5 III Anti-Bribery and Gifts and Hospitality p.7 IV Competition law p.10 V Anti-Money
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Supplier Code of Conduct Contents 1.0 Introduction 4 2.0 Definitions 4 3.0 Our Code of Conduct at a Glance 5 4.0 The Code 5 4.1 Living the LSEG Values 5 4.2 Environmental Management 6 4.3 Human and Social