Kaiser Permanente. How Kaiser Permanente Supports Employees with Disabilities: The Technology Solution

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1 1 How Kaiser Permanente Supports Employees with Disabilities: The Technology Solution Marlene Dines, MS, CRC, CPDM, National IDM Leader Kaiser Permanente

2 Agenda Overview of Kaiser Permanente Advances in Disability Advocacy Getting in the Front Door - Recruitment Accommodations and Resources When A Kaiser Permanente Employee Becomes Disabled BRGs at Kaiser Permanente KPability Final Thoughts Questions 2

3 This is Kaiser Permanente Founded in 1945 during the Great Depression and World War II Kaiser Permanente now - Serves more than 11 million members in 8 regions Partnership: Kaiser Foundation Health Plan Kaiser Foundation Hospitals Seven Permanente Medical Groups Coalition of Kaiser Permanente Unions 3

4 Who Is KP s Workforce? Comprised of a highly diversified, non-union & labor-organized workforce 200K Employees Total >30 separate bargaining units Union 54% Non-union 46% 4

5 National Disability Support Council Dedicated to providing programs, processes, and a culture of support to enhance the capabilities and experience for our workforce and their allies, members, and patients with disabilities Special Olympics External Areas of Focus National Organization on Disability (NOD.org) Named to DiversityInc s Top 50 Companies for 8 straight years US Business Leadership Network (USBLN) 2017 DEI top scorer Disability Museum on Wheels 5

6 What KP Has Accomplished Integrate and align KP programs Enhance workplace environment and experience Optimize community partnerships and KP branding opportunities Develop processes for recruiting and onboarding employees with disabilities Create new resources for employees with disabilities Evolve our KP culture of support 6

7 Recruitment: What Is KP s Plan New careers website Made recruitment sites more accessible Additional training and resources for recruitment staff Opportunity to request an accommodation 7

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9 Once you re here: Resources for Everyone 9

10 10 Easier Access to Information and Resources

11 11 Providing Answers and Knowledge

12 12 eaccess for Employees and Job Candidates

13 Standardizing Accommodations Provide consistent service to everyone, everywhere 13

14 Providing Online Access Information to Partners and Knowledge with Solutions 14

15 When a KP Employee Becomes Disabled IDM is the program that brings together people in various functional areas To help injured or disabled employees stay at work or return to work Ensure work environment that promotes employee health, wellness, and safety Optimize employee functionality while healing Secure employee productivity and job security 15

16 Who Is Eligible All KP employees who are injured or ill Employees who are unable do 100 % of their job due to an injury or illness Any KP employee with a disabling condition who might need an accommodation to return-to-work or stay-at-work 16

17 Why IDM? Returning to work Helps employees maintain their skills and relationships Keeps employee knowledge current Maintains a healthy and resilient workforce Supports highly skilled employees to make healthy lifestyle choices Enables employees to retain satisfied lives and fulfilled careers 17

18 How IDM Operates and Integrates Workforce Wellness Occ Health/EE Health/ Clinicians Employees Workplace Safety EAP Employee/ Labor Relations Managers HR Compliance IDM Labor Recruitment Clinicians Disability & WC Vendors Workforce Planning 18

19 EAP: Part of the Integrated Solution Support for psychosocial issues Prevent avoidable delay in return to work Assist the employee/family Helps employees with disabilities re-enter the workforce Support and maintain the employee s total health & wellbeing 19

20 Workforce Wellness: KP Thrives from Within Eat Well, Move More, Find Joy KP s Vision: To create the healthiest workforce in the health care industry Wellness Coaching by phone Online Healthy Lifestyle programs Workforce Wellness programs and campaigns Healthy Meeting tools 20

21 Offering Career Enhancement and Change 21

22 KP s Business Resource Groups 22

23 KP s Business Resource Groups (BRG) Make significant positive contributions in advancing the National Diversity & Inclusion Agenda Engage the workforce and demonstrate that disability awareness is an integral part of our business Use KPability to and advance our cause and change our culture 23

24 KPability Mission: The mission of KPability is to lead the development of a new mindset for and about persons with disabilities and to be a resource for employees, managers, leaders, physicians and advocates. Value: KPability members will grow their leadership skills and increase their value to the organization and their communities, creating a strong pool of leaders to support succession planning, improve employee engagement and optimize talent. 24

25 Questions? Marlene Dines (510)

26 Final Thoughts Having access to the resources to reach my potential is very important to me. An open relationship with KP will continue to meet my needs as a disabled employee, so I can be successful today and for the duration of my career here. Michael Siver, President, KPability "It's time for employees with disabilities to make themselves known and take pride in their accomplishments. For Kaiser Permanente, an open, accepting and accommodating workplace might be a small step toward being more compliant with certain laws, but it will be a huge step towards changing our culture for the better." Marlene Dines, MS, CRC, CPDM, National IDM Leader 26