EIGHT THINGS PRIVATE EQUITY FIRMS SHOULD CONSIDER WHEN ASSESSING THE CHIEF INFORMATION OFFICER (CIO) DURING DILIGENCE.
|
|
- Jemima Flowers
- 6 years ago
- Views:
Transcription
1 EIGHT THINGS PRIVATE EQUITY FIRMS SHOULD CONSIDER WHEN ASSESSING THE CHIEF INFORMATION OFFICER (CIO) by Matt Sondag
2 A WEST MONROE WHITE PAPER Throughout the diligence process, your primary goal is to learn as much information as possible in order to ensure a transparent understanding of Target. If done correctly, diligence helps you reduce or eliminate any surprises after close. One area that is ripe for surprises is the Information Technology (IT) function. A sound IT function is not only critical for enabling business performance both current and future; it also is vital to producing the information necessary to manage on a day-to-day basis. One key way to assess the IT function is through an evaluation of the company s Chief Information Officer (CIO).
3 A WEST MONROE WHITE PAPER As you navigate the diligence process, these are eight key considerations for assessing Target s CIO. By addressing each of these topics, you will develop a sound understanding of the CIO s capabilities, leadership skills, his/her fit to lead your new portfolio company, as well as an advance notice of any potential need to embark on a replacement strategy immediately after close. IT BACKGROUND A good starting point is looking at the CIO s professional background. Did he/she grow up in IT? If so, does he/she have an infrastructure or application background? Statistically speaking, a CIO who grew up doing application work has greater business acumen and business process knowledge than someone who grew up on the infrastructure side. Alternatively, some CIOs may not have had any IT training, but they have been very successful because of their deep understanding of the business and ability to optimally align information technology with business requirements. For companies with revenue under $150 million, however, having a CIO with no IT background can be problematic, given their need to be more involved in technical decisions. Finally, the value of an application or infrastructure background can differ based on the company type or industry. For example, an application background is better suited for a software company, while an infrastructure background might better align with a hosting provider. Take the time to understand the CIO s background and understand how his/her strengths or weaknesses align with your new business. BUSINESS AND INDUSTRY KNOWLEDGE Once you identify the CIO s background, the next step is to evaluate his/her understanding of the business and overall industry knowledge. Simply put, does he/she understand how the company makes money? Can the CIO articulate the key business processes? Can the CIO name the top 10 clients? A CIO who lacks sound understanding of the business will struggle to provide innovative ideas and will likely mold the function into a cost center. In addition to assessing the CIO s business understanding, you should determine whether he/she has industry domain knowledge. This is particularly important for certain industries, such as healthcare or financial services. For example, it is important for a CIO to understand HIPAA requirements or banking regulations. The CIO doesn t need to be the expert in the room but should have a high level understanding of the key industry regulations that will impact IT services or customer solutions. IT STRATEGY Once you understand the CIO s background and business/industry knowledge, it is essential to assess the IT strategy. Focusing on the following six areas can provide you with specific insight: Lead with the simple question, Can I see the IT Strategy? Often, the answer is, Well, I don t really have anything documented. This is a bad start and likely an indication that the IT function is
4 A WEST MONROE WHITE PAPER reactive, doesn t understand the business strategy, and maintains a cost center mindset. Without a formal IT strategy, it s difficult to understand if the company is prioritizing IT investments appropriately. If the company has an IT strategy, you should then validate that the very first section is an articulation of the business strategy. Without it, it is impossible to develop a sound IT strategy. The IT strategy should support the business strategy; accordingly, all key IT initiatives should align with the IT strategy, which can then be linked to the business strategy. Next, seek to understand how the IT function views itself. The IT strategy should shed some light on this. Does IT play the role of a cost center, service center, or innovation center? What is the function s identity? The business strategy will, to some extent, shape this identity, but the IT function should have an ownership stake in how the company defines its role. The mobile movement is here, and it is changing facets of every business, particularly the customer experience. The IT strategy should articulate how mobile technology impacts the various stakeholders from the internal sales force to external customers and document a plan for capitalizing on this new technology medium. Data Management is the concept of identifying, capturing, storing, protecting, and mining company data for both internal and external use. Does the company capture data that it could leverage as an external asset? While this may not be applicable for every company, data management should be addressed in every IT strategy. The Run, Grow, Transform framework is used to categorize IT investments, projects, or effort. Once the identity (see above) is defined, the IT function should use this framework to categorize initiatives. A typical allocation is 60 percent, 20 percent, 20 percent, but this can (and should) fluctuate each year based specific business priorities. Ideally, the IT strategy should reflect this framework (or similar) in the way it categorizes and prioritizes IT initiatives. As an aside, this framework provides a great communication lexicon with the business. OUTSOURCING, MANAGED SERVICES, SOFTWARE AS A SERVICE (SAAS), ETC. It s okay if these concepts are confusing to you as the new owner, but they can t be confusing to the CIO. Outsourcing and cloud based solutions are becoming more prevalent as functionality increases, costs flatten, and data security concerns are alleviated. Be sure to understand the CIO s strategy for leveraging these solutions. Whether it is used for data backup, payroll, or application development, outsourcing in some form has a role in every organization. These solutions can reduce capex spend greatly and ease the Run aspect of the IT framework described above, allowing IT to focus on more strategic initiatives those classified as Grow and Transform. Finally, these solutions can increase business operations spend (due to the large decrease in capex spend); therefore, you should also discuss the impact on EBITDA.
5 ACQUISITION EXPERIENCE A WEST MONROE WHITE PAPER If acquisitions are in your future, having a CIO who has been through acquisitions or mergers will pay dividends. He/she will understand the technology challenges and likely have some valuable acquisition scars. More importantly, though, he/she will understand the organizational change that is required to ensure a successful acquisition a factor that is always underestimated and undervalued. If you do plan more acquisitions, inquire about the number, size, duration, technology platforms, and outcome of the acquisitions through which the CIO has been. PERFORMANCE METRICS During your conversation with the CIO, ask for performance data or metrics regarding the IT environment. CIOs love to use technology buzz words and acronyms but be sure to get past that and inquire about how the IT function measures component maturity (application availability, scalability, capacity), as well as service level metrics (online orders processed, orders shipped, etc.). This data will shed light on the maturity of the IT environment. For some industries, such as financial services, certain metrics are critical given that minutes of downtime can equate to millions in lost revenue (also known as the Cost of Poor Quality - CoPQ), not to mention damage to the company brand. REPORTING ENVIRONMENT Very early in the diligence phase, and likely well before you talk with the CIO, you ll gain an understanding of the reporting environment based on how well Target was able to respond to your data/reporting requests. In addition to inquiring about certain reports, seek to understand the processes behind developing those reports. How much manual activity is involved in the financial consolidation process? How many data sources are providing operational data? Is the company generating financial reports from a centralized data store? Understanding the processes behind the reports will give you a better picture of the reporting infrastructure and how/if the company will be able to generate the additional reports you need to run the business. FRUGALITY We all know people who are so frugal that you cringe at some of their short-sighted decisions. Being cost conscious is good, but being too frugal is not. One such CIO who comes to mind beamed with pride as he described his data backup solution: a thumb drive on which he manually copied data (daily) and that he stored at home (which violates HIPAA regulations). While you can t directly ask questions about frugality, you should always be listening for signs of it. A CIO who measures him/herself based on how little he/she spends will pay for it in other ways. Be wary.
6 STARTING EARLY IS CRITICAL A WEST MONROE WHITE PAPER Gathering the information above can help you assess the quality of Target s CIO and whether he/she is a good fit to lead your new portfolio company. Given that it may take six to 12 months to find the right replacement (which could be 25 percent of your hold period), it s critical to perform this assessment as early as possible. CONTACT Matt Sondag - West Monroe Partners msondag@westmonroepartners.com
Talent Acquisition Leader s Guide to Recruitment Agency Planning. Setting Your Agency Recruiting Strategy for 2017
Talent Acquisition Leader s Guide to Recruitment Agency Planning Setting Your Agency Recruiting Strategy for 2017 Introduction Recruiting agencies are a big business. In fact, Staffing Industry Analysts
More informationDue Diligence to Exit
Due Diligence to Exit Finding and Mining Value Hidden in Operations September, 2012 The Competition is Fierce. Change the Rules. Company Overview The ProAction Group serves private equity firms who invest
More informationThe Million Dollar Firm
The Million Dollar Firm How to Start Your Journey M. Darren Root a resource for you from The Million Dollar Firm Choose Your Path with Intention to End Traditional Firm Chaos M.Darren Root President/CEO,
More informationIT BUSINESS INTELLIGENCE Executive Overview
IT BUSINESS INTELLIGENCE Executive Overview 2 EXECUTIVE BRIEF IT Business Intelligence CONTENTS Page 5 Page 9 Page 13 Page 17 THE CIO S DILEMMA ITBI TRANSLATES TO SUCCESS THE TRANSPARENCY GRID A HISTORY
More informationProcess design best practices
BUSINESS WHITE PAPER Process design best practices TABLE OF CONTENTS 1 What is a process? 2 The process as transformation 2 The five Ws of process design 3 Standards are key 4 The how creating a model
More information7 Ways to Build a Better Business Case for HIGH IMPACT TALENT MANAGEMENT Technology
High Impact Talent Management 7 Ways to Build a Better Business Case for HIGH IMPACT TALENT MANAGEMENT Technology 7 Ways To Build A Business Case For High Impact Talent Management Technology The process
More informationAsset and Plant Optimization in a Connected Enterprise
Asset and Plant Optimization in a Connected Enterprise Maximize return on production assets with effective monitoring, management and optimization services Enabling a Connected Enterprise As operations
More informationE-PROCUREMENT OPERATIONS
E-PROCUREMENT OPERATIONS Post-launch capabilities to ensure your success Introduction: E-procurement operations capabilities that will enable your success Automating the processes your organization uses
More informationRecruiting Leader s Guide to Direct Hire Agency Planning
Recruiting Leader s Guide to Direct Hire Agency Planning Setting Your Agency Recruiting Strategy for 2016 Recruiting Leader s Guide to Direct Hire Agency Planning 2 INTRODUCTION Direct hire agencies are
More information10 STEPS. Τhe. in selling your business BUSINESS SELLING YOUR
SELLING YOUR BUSINESS Τhe 10 STEPS in selling your business A chieving the right price at the right time in regard to the sale of your business requires a huge amount of listening, learning and preparation;
More informationCritical Steps to Prepare Your Business for Sale
12 Critical Steps to Prepare Your Business for Sale The value of 12 Critical Steps The DAK Group has prepared a superb, quick read on the 12 Critical Steps to Prepare Your Business For Sale. As a business
More information2017 Oracle EBS Cloud Roadmap
2017 Oracle EBS Cloud Roadmap Velocity Technology Solutions This EBS Cloud Roadmap will: Suggest the right time to move EBS to the cloud Walk you through the steps and projected timeline. Provide reasons
More informationADP Vantage HCM Transforming the way business gets done
SOLUTIONS OVERVIEW ADP Vantage HCM Transforming the way business gets done HR. Payroll. Benefits. HCM Turning hurdles into opportunities Global growth. An increasingly mobile and multigenerational workforce.
More informationKristin Peck. John Young. Pfizer: Think Digital First. An interview with. EVP WW Business Development and Innovation, Pfizer
An interview with Kristin Peck EVP WW Business Development and Innovation, Pfizer John Young President and General Manager Primary Care, Pfizer Pfizer: Think Digital First Transform to the power of digital
More information7 TIPS TO SUPER-CHARGE CORNERSTONE
7 TIPS TO SUPER-CHARGE CORNERSTONE You have great talent. You have a great platform. How can you go even further? GOALS DEVELOPMENT PLANNING TRAINING CREATIVITY VISION LEARNING www.tribridge.com/hcm hcm@tribridge.com
More informationIT Management & Governance Tool Assess the importance and effectiveness of your core IT processes
IT & Governance Tool Assess the importance and effectiveness of your core IT processes STRATEGY& GOVERNANCE IT & Governance Framework APPS EDM01 ITRG04 DATA &BI ITRG06 IT Governance Application Portfolio
More informationThe City of Oregon City Oregon City Tourism Strategic Plan - Scope of Work. May 30, 2017 Submitted by Coraggio Group coraggiogroup.
The City of Oregon City Oregon City Tourism Strategic Plan - Scope of Work May 30, 2017 Submitted by Coraggio Group 503.493.1452 coraggiogroup.com Coraggio proposes a straightforward, three-phase framework
More informationHOW YOUR CAREER BACKGROUND CAN HELP YOU BECOME A BUSINESS ANALYST
By Laura Brandenburg Lesson Objective: After completing this lesson, you ll be able to identify strengths from your career background that will directly support your transition into business analysis.
More informationAssistant Accountant
Principles Vision Purpose Statement Assistant Accountant healthalliance Purpose, Vision and Principles To be right behind better healthcare. Our role as provider of non-clinical services to the Northern
More informationDay of Learning for Next-Generation HR Leaders
Day of Learning for Next-Generation HR Leaders Don t Bother if You Can t Commit What leaders need to do to make change happen Anne Beutler and Daniel Imbeault Discussion outline Why is change so difficult?
More informationLeveraging IT in Mergers, Acquisitions and Divestitures. Capturing Expected Value Today and Transforming the Organization for the Future
Leveraging IT in Mergers, Acquisitions and Divestitures Capturing Expected Value Today and Transforming the Organization for the Future According to Accenture research, one important characteristic of
More informationEVALUATE LABELING SYSTEM? IS IT TIME TO YOUR A GUIDE TO CHANGE MANAGEMENT
IS IT TIME TO EVALUATE YOUR LABELING SYSTEM? A GUIDE TO CHANGE MANAGEMENT F O R H E A LT H C A R E TEKLYNX Americas 409 E. Silver Spring Drive Suite U12 Whitefish Bay, WI 53217 USA WWW.TEKLYNX.COM Tel:
More informationBusiness Transformation with Cloud ERP
Photo copyright 2012 Michael Krigsman. Business Transformation with Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor
More informationStandardize, streamline, simplify: Applications rationalization during M&A Part of the Wired for Winning series on M&A technology topics
Deloitte M&A Institute Standardize, streamline, simplify: Applications rationalization during M&A Part of the Wired for Winning series on M&A technology topics Most companies tend to accumulate a large
More informationInvestor Day Client-driven market approach. Doug McCuaig, EVP, Global Client Transformation Services. CGI Group Inc.
Investor Day 2016 Client-driven market approach Doug McCuaig, EVP, Global Client Transformation Services CGI Group Inc. CGI s go to market strategy is client-centric Listening to our clients We listen
More informationWhite paper. Getting better business results from your CRM
White paper Getting better business results from your CRM Table of contents: Introduction...1 Customer relationship management continues to grow...1 Poor quality CRM data and its impact on an organization...1
More informationUSING PR MEASUREMENT TO BEAT YOUR COMPETITORS: A HOW-TO GUIDE
USING PR MEASUREMENT TO BEAT YOUR COMPETITORS: A HOW-TO GUIDE Dear Reader, Thank you for downloading this how-to guide: Using PR Measurement to Beat Your Competitors. I hope you will find it to be a valuable
More informationWorkforce Experience Management
Workforce Experience Management The key to solving engagement and productivity Employee engagement and productivity has remained flat for the last several decades, despite companies best efforts to improve
More informationBLUE APRON HOLDINGS, INC. Raymond James Technology Investors Conference December 4, 2017
BLUE APRON HOLDINGS, INC. Raymond James Technology Investors Conference December 4, 2017 Great. I think we re going to get started. I am Aaron Kessler, senior Internet analyst at Raymond James. Pleased
More informationProject Portfolio Management State CIO Office Special Recognition
Project Portfolio Management State CIO Office Special Recognition Project Initiation January 23, 2015 Project Completion August 15, 2015 Commonwealth of Pennsylvania Office for Information Technology Mark
More informationThe Future Of Social Selling
A Forrester Consulting Thought Leadership Paper Commissioned By Hearsay Social Customer Life-Cycle Selling Requires A New Approach May 2013 Table Of Contents Executive Summary... 2 Current State/Concept
More informationPutting Workforce Analytics to Work: Achieving Objectives and Realizing Outcomes
Putting Workforce Analytics to Work: Achieving Objectives and Realizing Outcomes Workforce analytics turns people and business data into actionable intelligence. If you re in HR, you ve no doubt noticed
More informationNEW SKILLS AND PARTNERSHIPS IN IT ASSET MANAGEMENT
NEW SKILLS AND PARTNERSHIPS IN IT ASSET MANAGEMENT TRENDS FROM MATURING LICENSE MANAGEMENT TEAMS The Oracle LMS Steering Group Oracle Open World India 2017 New Delhi The Oracle License Management Services
More informationHow Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits?
SOLUTION BRIEF CA SERVICE MANAGEMENT - SOFTWARE ASSET MANAGEMENT How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR
More informationMEETING THE CHALLENGE OF TRANSFORMATIONAL CHANGE:
MEETING THE CHALLENGE OF TRANSFORMATIONAL CHANGE: Do You Have the Transformational Change Leadership to Cross the Abyss? Implementation Management Associates, Inc. Corporate Headquarters 1658 Cole Blvd.
More informationMarketing Automation: A View from the C-Suite
Marketing Automation: A View from the C-Suite Table of Contents 3. Marketing Automation: A View from the C-Suite 4. Important Strategic Objectives 5. Rating Strategic Success 6. Challenges to Success 7.
More informationTracking and Measuring Physician Relations
Tracking and Measuring Physician Relations experience. insight. impact. Using Technology For Greater Success By Allison McCarthy, MBA Tracking and measuring the success of physician relations program has
More informationTeam coaching The future of leadership development
Team coaching The future of leadership development An interview with Richard Boston Managing Director at LeaderSpace Team coaching has been around for years but is still very much an emerging discipline.
More informationExperience the commitment. CGI Exploration2Revenue TM Business Suite. Optimize your upstream back office
Experience the commitment CGI Exploration2Revenue TM Business Suite Optimize your upstream back office Delivering a competitive edge Today s oil and gas companies are challenged to lower the costs of running
More informationASG s Delivery of BSM Maturity
ASG s Delivery of BSM Maturity ASG Software Solutions (Allen Systems Group) has created a pragmatic focus on how IT customers must deliver both a reliable IT infrastructure ( plumbing ) as well as business
More informationSTAFFING IS YOUR STAFFING FIRM RIPE FOR GROWTH?
STAFFING IS YOUR STAFFING FIRM RIPE FOR GROWTH? 11 Ways to Be Ready to Reach Your Growth Goals SALES TOOL SERIES STAFFING 11 Ways to Be Ready to Reach Your Growth Goals KEY TAKEAWAYS: Define a disciplined
More informationTHE CIO OF THE FUTURE
THE CIO OF THE FUTURE Combining Technology and Business Expertise Let s consider the letter I in CIO information. It s what rules everything we do. No decision is made, and very little purposeful action
More informationBuilding Sustainability in Highly Competitive Markets
Building Sustainability in Highly Competitive Markets Building a Brand in Business Banking Buck Bierly, INC. October 2013 1 Building Sustainability, Building Your Brand We are assuming... Your bank is
More information10 ways to make your field service organization a profit center
10 ways to make your field service organization a profit center The goal of this ebook is to help you move your field service operations from a cost center to a profit center, and we ll outline 10 ways
More information5 BEST PRACTICES FOR ENTERPRISE MONITORING AND MANAGEMENT. How to Successfully Gain a Comprehensive Overview of IT Operations
5 BEST PRACTICES FOR ENTERPRISE MONITORING AND MANAGEMENT How to Successfully Gain a Comprehensive Overview of IT Operations TABLE OF CONTENTS INTRODUCTION Bringing Together Disparate Technology Functions
More informationIT Due Diligence in an Era of Mergers and Acquisitions
IT Due Diligence in an Era of Mergers and Acquisitions Session 49, March 6, 2018 Charlie Jones, Director of Project Management, University of Vermont Health Network 1 Conflict of Interest Charlie Jones;
More informationIntroduction. Context for Digital Transformation. Customer Experience
Introduction The last decade has seen a massive shift in our economy and we are starting to see entire industries disrupted and transformed. Business models that were stable for decades or centuries have
More informationHow can pharma outsourcing partners overcome the challenges of a rapidly changing industry?
How can pharma outsourcing partners overcome the challenges of a rapidly changing industry? ADAPTING TO CHANGE IN CONTRACT PHARMA How can pharma outsourcing partners overcome the challenges of a rapidly
More informationIT Governance Overview
IT Governance Overview Contents Executive Summary... 3 What is IT Governance?... 4 Strategic Vision and IT Guiding Principles... 4 Campus-Wide IT Strategic Vision... 4 IT Guiding Principles... 4 The Scope
More informationApplication Migration to Cloud Best Practices Guide
GUIDE JULY 2016 Application Migration to Cloud Best Practices Guide A phased approach to workload portability Table of contents Application Migration to Cloud 03 Cloud alternatives Best practices for cloud
More informationBuilding a Winning Business Case for HCM SaaS
Building a Winning Business Case for HCM SaaS Mark Bray, Principal Consultant ISG WHITE PAPER 2016 Information Services Group, Inc. All Rights Reserved INTRODUCTION The number of enterprises that experience
More informationHow to Walk Through Your Resume or CV as an Undergrad or Recent Grad. What s Your Spark?
How to Walk Through Your Resume or CV as an Undergrad or Recent Grad What s Your Spark? This Lesson: Read OR Watch It This video walks you through the key points of our undergrad/recent grad templates
More informationTHE ULTIMATE CAREER FAIR CHECKLIST FOR EMPLOYERS
THE ULTIMATE CAREER FAIR CHECKLIST FOR EMPLOYERS SIMPLE STEPS TO MAXIMIZE YOUR ROI Career fairs can be a highly effective part of campus recruiting and brand building. But when you add all the time and
More informationyour guide to boosting booth presence
BONUS STRATEGIC PLANNING WORKSHEET your guide to boosting booth presence Brand Experience Strategies for Exhibitors 2017 Freeman. All Rights Reserved. 2 Brand experience is no longer just a buzzword. It
More informationStep 1. Develop the Workforce Integration Project Plan. Chapter Goal
1 Step 1 Develop the Workforce Integration Project Plan The project plan is critical throughout the entire transition process and will be a working document that is continually updated. It will guide you
More informationDYNAMIC FULFILLMENT (DF) The Answer To Omni-channel Retailing s Fulfillment Challenges. Who s This For?
DYNAMIC FULFILLMENT (DF) The Answer To Omni-channel Retailing s Fulfillment Challenges Who s This For? This publication will be of greatest value to retailers in need of a highly efficient and flexible
More informationHow Cisco IT Manages IT Service Costs
Cisco IT Case Study Service Cost Management How Cisco IT Manages IT Service Costs New model for allocating costs helps IT managers identify savings opportunities and measure investment value. Challenge
More informationTHE CFO OF THE FUTURE
THE CFO OF THE FUTURE Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.
More informationGROWTH AT TRANSITION. Increasing Revenue Upon Transition to Your New Broker-Dealer. Part of Securities America s Business Mastery Series
GROWTH AT TRANSITION Increasing Revenue Upon Transition to Your New Broker-Dealer Part of Securities America s Business Mastery Series Table of Contents Introduction... 1 Getting Started... 2 Step 1: Review
More informationHR STRATEGIC PARTNERING
HR STRATEGIC PARTNERING Workshops to help your HR team deliver results. For more information 801.616.5600 rblmail@rbl.net For HR to add more value to the business, HR professionals need to play a more
More informationAlign Projects with Strategic Objectives
GET MORE OUT OF YOUR BUSINESS IMPROVEMENT INITIATIVES Achieve annual and longer-term objectives by maintaining strong connections between LeanSigma improvement projects and business strategies. Executive
More informationECONOMIC AND STRATEGIC BENEFITS
THE ECONOMIC AND STRATEGIC BENEFITS OF CLOUD COMPUTING Grab a seat and enjoy. Read Time: 12 minutes THE ECONOMIC AND STRATEGIC BENEFITS OF CLOUD COMPUTING Does SaaS save money? Traditional vendors of IT
More informationINVOLVE KEY STAKEHOLDERS FROM THE START
STEP 1 Digital Asset Management Toolkit Choosing a DAM System: INVOLVE KEY STAKEHOLDERS FROM THE START After you have decided your organization should implement a digital asset management (DAM) system,
More informationCreate your ideal data quality strategy. Become a more profitable, informed company with better data insight
Create your ideal data quality strategy Become a more profitable, informed company with better data insight An Experian Data Quality White Paper March 2015 Introduction...1 The levels of data quality sophistication...2
More informationto the Cloud Planning a Move Tips, Tricks and Pitfalls
Planning a Move to the Cloud Tips, Tricks and Pitfalls Through this year-long series of whitepapers and webinars, independent analyst Ben Kepes will be building a Cloud Computing curriculum designed for
More informationTHE ROLES AND RESPONSIBILITIES CHART By Kirk J. Hulett
THE ROLES AND RESPONSIBILITIES CHART By Kirk J. Hulett The structure of most entrepreneurs businesses happens organically. Issues like who performs what task and who makes this decision versus that decisions
More informationPolicy Administration Transformation
Financial Services the way we do it Policy Administration Transformation Helping insurers capture dramatic improvements in time-to-market, product or price leadership and operational excellence The insurance
More informationWHITE PAPER. Six Simple Steps to Improve Service Quality and Reduce Costs
WHITE PAPER Six Simple Steps to Improve Service Quality and Reduce Costs INTRODUCTION Do you have challenges with maintaining your SLA commitment? Does your customer support department get more complex
More informationCOMPENSATION PLANNING CYCLE
5 STEPS FOR ENSURING A SUCCESSFUL COMPENSATION PLANNING CYCLE Introduction Compensation planning is one of the most important processes in any organization, but it can also be the most challenging. Each
More informationNetwork and Route Performance Management
Solution in Detail Passenger Travel and Leisure Executive Summary Solution Overview Contact Us Network and Route Performance Running a Profitable Travel and Leisure Business Running Profitably Controlling
More informationIntroduction to Agile Life Cycles. CSCI 5828: Foundations of Software Engineering Lecture 07 09/13/2016
Introduction to Agile Life Cycles CSCI 5828: Foundations of Software Engineering Lecture 07 09/13/2016 1 Goals Introduction to Agile Life Cycles The Agile Manifesto and Agile Principles Agile Life Cycles
More informationBT and the Future of IT Security. Bruce Schneier Chief Security Technology Officer, BT BCSG. 27 February 2009
BT and the Future of IT Security Bruce Schneier Chief Security Technology Officer, BT BCSG 27 February 2009 The computer security industry is about to change. In the future, organizations will care both
More informationGoverning the cloud. insights for 5executives. Drive innovation and empower your workforce through responsible adoption of the cloud
insights for 5executives Governing the cloud Drive innovation and empower your workforce through responsible adoption of the cloud Of special interest to Chief information officers Chief information security
More informationFour faces of the CFO
Four faces of the CFO CFOs play four critical roles Catalyst Catalyze behaviors across the organization to execute strategic and financial objectives while at the same time creating a risk intelligent
More informationKey Performance Indicator Mapping
Key Performance Indicator Mapping This exercise won t give you specific metrics to use or things to measure. What this will do is give you an extremely powerful tool to build the foundation to develop
More informationIT Strategy Assessment for Automotive Suppliers
IT Strategy Assessment for Automotive Suppliers Optimizing support for digital business models and innovation helps to position IT as a business partner The new digital automotive world offers Tier 1 automotive
More informationFINANCE & BUSINESS AT PENN STATE...
Table of Contents FINANCE & BUSINESS AT PENN STATE... 3 Mission & Vision... 3 Organizational Profile... 3 F&B Situational Analysis... 3 F&B Alignment with University Priorities... 4 STRATEGIC PRIORITIES...
More information2017 Human Resource Outsourcing (HRO) Trends Report. Industry Trends for HR Service Providers, PEOs and ASOs
2017 Human Resource Outsourcing (HRO) Trends Report Industry Trends for HR Service Providers, PEOs and ASOs INDEX 3 INTRODUCTION 4 HR OUTSOURCING ORGANIZATIONS HR Service Provider Size Number of Payroll
More informationAccenture and Adobe: Delivering Digital Experiences Together
Accenture and Adobe: Delivering Digital Experiences Together Connect data, content and analytics to power customer experience. With so much crosstalk in today s global, digitally driven marketplace, it
More informationConsiderations when Choosing a Managed IT Services Provider. ebook
Considerations when Choosing a Managed IT Services Provider ebook Contents Considering Managed Services?...3 Consideration 1: Depth...4 Consideration 2: Proactive...5 Consideration 3: Knowledge & Processes...6
More informationB2B customers do 12 searches prior to visiting a specific brand's website. 71% of B2B customers start their research with a generic search
5 STEPS TO BUILDING A SUCCESSFUL DIGITAL MARKETING ROADMAP Dan Konstantinovsky, RH Blake AGENDA Today s Industrial Buying Journey and Impact on Precast Manufacturers 5 Key Steps to Building a Successful
More informationUsing ClarityTM for Application Portfolio Management
WHITE PAPER: Application Portfolio Management February 2012 Using CA PPM ClarityTM for Application Portfolio Management David Werner CA Service & Portfolio Management agility made possible table of contents
More informationTHE STATE OF IT TRANSFORMATION FOR HEALTHCARE
THE STATE OF IT TRANSFORMATION FOR HEALTHCARE An Analysis by Dell EMC and VMware Dell EMC and VMware are helping IT groups at healthcare organizations transform to business-focused service providers. The
More informationCFO SERVICES. Leadership. Action. Results. For CFOs evolving needs. LEADERSHIP ACTION RESULTS
Brian O Brien Managing Director National Practice Lead bobrien@alvarezandmarsal.com +1 630 258 0270 Bill Wells Managing Director West Region bill.wells@alvarezandmarsal.com +1 415 963 1490 CFO SERVICES
More informationHCL PLM Upgrade Framework
HCL PLM Upgrade Framework M a r c h 2011 TABLE OF CONTENTS Abbreviations... 3 PLM Upgrade Framework... 4 Author Info... 8 Abbreviations Sl. No. Acronyms Full form 1 PLM Product Lifecycle Management 2 DB
More informationSwitching from Basic to Advanced Accounting Software
The Complete Guide to Switching from Basic to Advanced Accounting Software An ebook published by: Red Wing Software, Inc. Table of Contents a Chapter 1 Signs You Are Outgrowing Your Basic Accounting System...1
More informationSALES & MARKETING. Ecosystem Alignment Report
SALES & MARKETING Ecosystem Alignment Report Sales & Marketing Ecosystem Alignment Report Prepared for: BUILD & DEPLOY AUTOMATION COMPANY The Eco System Alignment Report identified ways marketing can provide
More informationViewpoint Transition to the cloud
Transition to the cloud Get answers to common public sector questions Table of contents What are the 2 considerations that preserve the benefits of moving to a cloud platform? How do cloud 2 services affect
More informationThe Basics of ITIL Help Desk for SMB s
The Basics of ITIL Help Desk for SMB s This three-step process will provide you the information necessary to understand ITIL, help you write your strategic IT plan and develop the implementation plan for
More informationHR s Role in Culture Change. FTI Consulting A Case Study
HR s Role in Culture Change FTI Consulting A Case Study April 2017 Culture is as critical as strategy and organization All three must be in sync How a company wins in a market Coherent Business Strategy
More informationEverything Louder Than Everything Else! Navigating Stakeholder Needs Through Better Discovery
Everything Louder Than Everything Else! Navigating Stakeholder Needs Through Better Discovery Hi, I m Dwayne Agency and Community Success Manager At Pantheon Since 2014 Working in sales/marketing since
More information8 REASONS Why Your Inbound Trailers are Underutilized
SEPTEMBER 2016 8 REASONS Why Your Inbound Trailers are Underutilized 1 2 3 4 5 6 7 8 SUPPLIERS PROVIDE INACCURATE DATA MILK RUNS AREN T OPTIMIZED SUPPLIERS DON T STACK PROPERLY SUPPLIERS DON T USE THE
More informationMerger and Acquisition Readiness:
June 2010 Performance Merger and Acquisition Readiness: Preparing for the Resumption of M&A Activity The Unique Alternative to the Big Four As the lull in merger and acquisition (M&A) activity nears an
More informationGovernance and decision rights. HR Business Partner and Centers of Expertise. The HR Chief Operating Officer. HR Organization
5 HR Business Partner and Centers of Expertise 6 Governance and decision rights HR Organization 4 The HR Chief Operating Officer 5 HR Business Partners and Centers of Expertise HR is at a turning point.
More informationThe Top 5 Questions CIOs Ask About Moving to the Cloud
The Top 5 Questions CIOs Ask About Moving to the Cloud THE TOP 5 QUESTIONS CIOs ASK ABOUT MOVING TO THE CLOUD CONTENTS Is the Cloud Secure?... 3 Will I Own the Software and Data?... 5 Can I Capitalize
More informationIntroduction. Happy roadmapping folks! Hannah Chaplin CEO, Receptive
Introduction Welcome to the first project from the research team at Receptive. We d like to extend our thanks to all the product managers that took time out of their hectic schedules to contribute; we
More informationA new way of working at Australia s Western Power
A new way of working at Australia s Western Power Western Power transmits and distributes electricity to a large section of Western Australia. Over the past 18 months, the company has seen an extensive
More informationManagement Update: The CRM Service Provider Magic Quadrant for the Americas
IGG-10022002-02 B. Eisenfeld Article 2 October 2002 Management Update: The CRM Service Provider Magic Quadrant for the Americas Gartner presents its CRM Service Provider Magic Quadrant for the Americas,
More informationSuccessful Delivery of Change How Managing Benefits is helping Dubai Customs optimize its return on investment
Successful Delivery of Change How Managing Benefits is helping Dubai Customs optimize its return on investment By Stephen Jenner, Author & Chief Examiner of Managing Benefits with Mohammad Rashed Bin Hashim
More informationFULLY OUTSOURCED CONTACT CENTER
FULLY OUTSOURCED CONTACT CENTER Focused on delivering genuine customer experiences that provide powerful data & business intelligence COMPANY OVERVIEW Genuine customer service on behalf of industry leaders
More information