CUL04. Museum and Library/Information Services Training Package. Volume 1: Museums Qualifications

Transcription

1 CUL04 Museum and Library/Information Services Training Package Volume 1: Museums Qualifications

2 CUL04 Museum and Library/Information Services Training Package This volume contains part of the endorsed component of the Museum and Library/Information Services Training Package. It is one of three volumes and must be used in conjunction with other volumes. Volume 1 Volume 2 Volume 3 Museums: Qualifications, Assessment Guidelines, Supporting Information and Specialist Competency Standards Introduction Museum Qualifications Assessment Guidelines Introduction to Competency Standards Supporting Information Appendices Competency Standards: Museum Practice Aboriginal or Torres Strait Islander Museum Practice Collection Management Education and Visitor Services Exhibition Development and Management Library/Information Services: Qualifications, Assessment Guidelines, Supporting Information and Specialist Competency Standards Introduction Library/Information Services Qualifications Assessment Guidelines Introduction to Competency Standards Supporting Information Appendices Competency Standards: Library Practice Library Customer Service Information Organisation and Management Cross Sector and Business Support Competency Standards Cross-Sector (MLIS) Preventive Conservation Public Programs Cross-Sector and Business Support Arts Administration and Management Business Administration and Management Design Event Management Facility Management Finance Health, Safety and Security Human Resources Industry and Professional Practice Information and Computer Technology Marketing Multimedia Recordkeeping Research and Innovation Retail Sales Small Business Training and Assessment

3 Museum and Library/Information Services Qualifications: National Codes and Titles Museum Qualifications CUL20204 Certificate II in Museum Practice CUL30204 Certificate III in Museum Practice CUL40204 Certificate IV in Museum Practice CUL50204 Diploma of Museum Practice CUL60204 Advanced Diploma of Museum Practice Library/Information Services Qualifications CUL20104 CUL30104 CUL40104 CUL50104 CUL60104 Certificate II in Library/Information Services Certificate III in Library/Information Services Certificate IV Library/Information Services Diploma of Library/Information Services Advanced Diploma of Library/Information Services

4 Table of Contents INTRODUCTION... 1 Training Package Components... 2 GENERAL INFORMATION... 5 Version Control... 5 NATIONAL MUSEUM QUALIFICATIONS... 7 What are the National Qualifications?... 7 Rationale for the qualifications... 7 Qualifications, not Courses... 7 Statement of Attainment... 8 Alignment to the Australian Qualifications Framework... 9 Qualification Titles Structure of Qualifications Pathways to Qualifications New Apprenticeships NATIONAL MUSEUM QUALIFICATIONS AT A GLANCE... 13

5 National Museum and Library/Information Services Qualifications Introduction Training Packages are a key feature of vocational education and training in Australia. They are part of the National Training Framework that aims to make training and regulatory arrangements simple, flexible and relevant to the needs of industry. The Museum and Library/Information Services Training Package was first developed and endorsed in This current version has been reviewed and re-produced based on widespread consultation with both industry and training organisations. As a result of the review, some key changes have been made in this version. Please refer to Appendix B in this volume for detailed changes. Below is an overview of major changes. Qualifications More flexibility in qualifications, allowing for multi-skilling or specialisation plus the ability to use more units from other Training Packages Expanded guidance for packaging qualifications through the inclusion of examples for particular job outcomes Many changes to unit requirements arising from rationalisation of competency standards (often these changes are not content-related) Greater focus on technology Competency Standards Rationalisation of units leading to a significant reduction in the number of units carrying a specific museum or library coding Categorisation and bundling of units into functional groups to facilitate easier navigation of the package Importation of a wide range of units from other Training Packages such as Business Services, Tourism, Retail and Printing and Graphic Arts Enhancement of all competency standards including: o Change of performance criteria to active voice o Improved articulation and specification of essential knowledge requirements o More specification of assessment requirements o Expanded information on language, literacy and numeracy More explicitly stated requirements in relation to cultural protocols Development of new units: o Aboriginal or Torres Strait Islander Museum Practice o Exhibition development and management o Educational focus in museum activity o Database searching o Library/information services industry context. Training Packages are developed by industry for industry This Package has been funded by the Australian National Training Authority which funds National Industry Training Advisory Bodies (ITABs) and Recognised Bodies to develop Training Packages. Extensive consultation occurs during development to ensure that the Page 1

6 National Museum and Library/Information Services Qualifications Training Package is relevant and useable. Before the completed Training Package is endorsed for use, the developer or ITAB must validate it and show that it has broad industry support. Training Packages encourage training at work Training may occur at the workplace, off-the-job, at a training organisation, during regular work, or through work experience, work placement or work simulation. Usually it involves a combination of these methods, depending on what suits the learner and the type of learning and particular vocational outcome. Training Packages provide many pathways to competency Australians can achieve vocational competency in many ways. Training Packages acknowledge this by emphasising what the learner can do, not how or where they learned to do it, eg some experienced workers might be able to demonstrate competency against the standards and gain a qualification without completing a formal training course. Training Package Components A Training Package comprises two components; endorsed material and support materials. The Australian National Training Authority s National Training Quality Council oversees the endorsed component. Endorsed Materials Endorsed components of a Training Package consist of three parts: Competency Standards, National Qualifications and Assessment Guidelines. Each of these components is outlined below. Competency Standards Competency Standards provide an industry benchmark for training and assessment. They specify the scope of knowledge and skills to be covered in the Training Package. They enable enterprises to accurately define particular roles within industry, and are a useful guide when designing job classifications, workplace appraisal and skill development. They are the basis for designing vocational education and training courses and assessment approaches for delivery off-the-job by registered training providers. Key Features Each Unit of Competency identifies a discrete workplace requirement. Units incorporate the knowledge and skills that underpin competency. They encompass relevant values and attitudes, language, literacy and numeracy, and Occupational Health and Safety requirements. Key Competencies are identified at the unit or qualification level. Units are flexible in how they can be applied, but they are sufficiently detailed to guide registered training organisations (RTOs) and assessors, and to provide consistent outcomes. Page 2

7 National Museum and Library/Information Services Qualifications National Qualifications National Qualifications within the Australian Qualifications Framework (AQF) are awarded when a learner (who might be an employee) has been assessed as achieving a combination of Units of Competency that provides a meaningful outcome at an industry or enterprise level. Each qualification consists of a number of core and/or elective Units of Competency that industry representatives consider workers require to perform a particular job. Where an individual achieves one or more Units of Competency without completing a qualification, a Statement of Attainment is issued that recognises their achievement. Key Features Each qualification (comprising specified Units of Competency) is aligned directly against the AQF. The qualifications covered within a Training Package may range from Certificate I to Advanced Diploma, and will include the national title for each qualification. New Apprenticeship pathways will be identified within the Training Package. The Qualification will display the Nationally Recognised Training logo. Statement of Attainment A Statement of Attainment is issued to individuals who have been assessed and deemed competent against a Unit of Competency. Statements of Attainment issued by one RTO must be recognised by other RTOs. Accrual of specified Statements of Attainment can eventually lead to a learner meeting all the requirements of a qualification. Key Features Statements of Attainment will identify the Units of Competency for which the individual has been assessed and is deemed competent by the RTO. They will display the Nationally Recognised Training logo. They will identify the RTO. Assessment Guidelines Assessment Guidelines provide a framework for accurate, reliable and valid assessment of the applicable Competency Standards. They ensure that all assessments are thorough, consistent and valid. They provide important quality assurance in the issuing of qualifications. Endorsed components of a Training Package may be complemented and supported by the development of optional learning strategies, assessment tools and professional development materials. Support Materials Support materials to be used in conjunction with Training Package can be produced by RTOs, private and commercial developers, DEST, State Training Authorities or through ANTA. Page 3

8 National Museum and Library/Information Services Qualifications They can consist of: learning strategies that assist training providers to design specific training programs that will help trainees attain the required competencies assessment materials that can be used by assessors to gather sufficient evidence of competency to make reliable judgements about whether a person has met the required Competency Standard professional development materials that provide information, hints and resources for trainers and assessors that will help them successfully implement the Training Package. RTOs will usually develop their own supporting resources. They can also draw upon any other resources developed specifically to support the Training Package. Support materials that have passed successfully through ANTA s official Noting process can use the official logo to indicate that they meet specified quality criteria. The logo is depicted on the previous page. Noted support materials are listed on the National Training Information Service (NTIS), together with a detailed description and information on their availability and the type of product. NTIS can be located on Although the noting process has been adopted as a guide to quality-assured supporting resources, it is not compulsory for RTOs to submit their support resources to ANTA. They are at liberty to use whatever resources are available to them to meet the requirements of a qualification or a Unit of Competency. Page 4

9 National Museum and Library/Information Services Qualifications General Information The components of an endorsed Training Package are illustrated in the following diagram: Endorsed National Competency Standards Assessment Guidelines National Qualifications Supporting resources are generally produced to directly relate to a single or multiple Units of Competency, industry sector, qualification or the total Training Package. They tend to fall into one or more of the categories illustrated below. Supporting Resources Learning Strategy Assessment Materials Professional Development Materials Version Control ANTA has a system for tracking changes across subsequent editions of Training Packages and their constituent components. Anyone using a Training Package should follow ANTA s recommended procedure for determining the currency of the information in their edition. Training Package Each Training Package has been assigned a unique five-character code, for example CUV03. The final two characters (the version identifier) represent the year the Training Package was initially endorsed. Units of Competency and qualifications originating in that Training Package will have their own longer codes, which will commence with the first three letters of the Training Package code (CUV in this example). Page 5

10 National Museum and Library/Information Services Qualifications Units of Competency Whereas the first three characters of the code assigned signify the Training Package, the last character will always be a letter representing the version identifier. The code for a Unit of Competency is assigned when the initial Training Package is endorsed, or when new sectors or new units are added to an existing endorsed Training Package. A typical code consists of up to 12 characters. These characters normally consist of a mixture of capital letters and numbers. A typical style of code may be CUVPRP01A. The first three characters are always letters and are the same letters used to code the original Training Package of which the unit was part. In the example, the code for the original Training Package commenced with CUV. The last letter (A) in the Unit of Competency code is the letter used for the version control. The A indicates that this is the original unit. If one lot of changes has been incorporated since the unit was first endorsed, but without a significant change, ie 80% commonality to the unit outcomes, the version identifier will be a B. The different version identifier usually means that minor changes have been incorporated without affecting the overall unit outcome. Typically this would mean that wording has changed in the Range Statement or the Evidence Guide, providing clearer intent. The next batch of minor changes would result in a C, and so on throughout the life of the unit. Any letters or numbers (this can be up to eight characters) between the first three characters and the version control letter are assigned by the developer of the unit and may relate to an industry sector, function or skill area. Where changes are incorporated that alter the unit outcome, a new code is assigned and changes are made to the unit title. Differences in the version identifier of Units of Competency on Statements of Attainment issued by RTOs are not significant, as outcomes of the unit have not changed significantly. Qualifications All qualifications are assigned a unique eight-character code. The last two characters (version identifier) are always numbers and represent the year in which the qualification was endorsed. In all instances, qualifications included and endorsed in the original Training Package have an identical version identifier to those of the originating Training Package. In cases where qualifications are added after the initial endorsement of the Training Package, they are assigned a version identifier denoting the year they were endorsed. This may not be the year the original Training Package was initially endorsed. Review Date On the title page and in the footer of each Training Package page there is reference to a review date. This date is determined at the time of endorsement of the Training Package and indicates when the Training Package is to be reviewed in the light of changing technologies, circumstances, industrial relations etc. The review date is not to be regarded as an expiry date as the Training Package and its components remain current until they are reviewed or replaced. Page 6

11 Introduction National Museum Qualifications What are the National Qualifications? The National Qualifications represent one of the endorsed components of the Museums and Library/Information Services Training Package. National Competency Standards describe the skills needed by people working in museums. The National Qualifications show the required packaging of competencies to achieve qualifications in particular areas and at different levels. When a person has been assessed, either in the workplace or in a training institution, they can receive formal recognition of their competencies. This formal recognition leads to a Statement of Attainment or a qualification. To achieve a qualification, a person must achieve the full set of Units of Competency as specified in this document. The national qualifications detail the title for each qualification, set down the competency units for each qualification and show examples of how units may be selected to meet specific work outcomes. All qualifications: are based directly on national industry competency standards are based on jobs in the industry and workplace requirements rather than courses and curriculum allow training to be structured and delivered through a range of pathways can be achieved on-the-job allow for the recognition of existing competencies of workers. Rationale for the qualifications The development of the qualifications was undertaken within a context of consultation and feedback from industry and potential providers. Underpinning principles included: maximisation of flexibility to meet a range of different applications and contexts maximisation of opportunity to draw units from other relevant training packages to increase flexibility, pathways and recognition ensuring that a user with a small museums focus is able to select appropriate units ensuring that the qualifications can also meet the needs of larger institutions. Qualifications, not Courses The National Qualifications are not courses and the standards are not curriculum documents. The qualifications combine groups of competencies required to perform work at each qualification level. Courses provide one learning pathway to a qualification. Teachers and trainers can use their professional judgement to construct training programs that suit the needs of students, training organisations and enterprises. Teachers decide on the delivery methods and resources they will use. Page 7

12 National Museum and Library/Information Services Qualifications The Training Package allows training organisations to decide what they will teach, when and how. It describes the outcomes of training but leaves the detailed decision-making and implementation to Registered Training Organisations (RTOs). Depending on how an RTO structures its course, a course may lead to the achievement of more than one national qualification. Statement of Attainment If a qualification is only partly achieved, a Statement of Attainment can be issued for successful achievement of a single unit or for a group of units. At a later date, the person can undertake further skill development or training and be assessed against additional competencies until all the competencies required for a full qualification have been achieved. RTOs must recognise and give credit for the competencies that have been recorded on a Statement of Attainment. Page 8

13 National Museum and Library/Information Services Qualifications Alignment to the Australian Qualifications Framework The Training Package includes vocational education and training qualifications across the following levels: Certificate II Certificate III Certificate IV Diploma Advanced Diploma All qualifications comply with the guidelines of the Australian Qualifications Framework. The Australian Qualifications Framework is a nationally consistent system for all qualifications issued in Australia. There are twelve qualifications in the Australian Qualifications Framework, with six being relevant to vocational education and training. The twelve AQF qualifications are: Schools Sector Vet Sector Higher Education Sector Senior Secondary Certificate of Education Advanced diploma Diploma Certificate IV Certificate III Certificate II Certificate I Doctoral degree Masters degree Graduate diploma Graduate certificate Bachelor degree Advanced diploma Diploma In practice, it is not unusual for the Schools Sector to be delivering Certificate I or higher, for the VET Sector to deliver Graduate Certificates and for the Higher Education Sector to be involved in the delivery of Certificate IV. Page 9

14 National Museum and Library/Information Services Qualifications Skills Performed at Each Level of the Australian Qualifications Framework Certificate I The worker will normally be engaged in a workplace in which they: demonstrate knowledge by recall in a narrow range of areas demonstrate basic practical skills, such as the use of relevant tools perform a sequence of routine tasks under clear direction receive and pass on messages or information. Certificate II The worker will normally be engaged in a workplace in which they: demonstrate basic operational knowledge in a moderate range of areas apply a defined range of skills apply known solutions to a limited range of predictable problems perform a range of tasks where choice between a limited range of options is required assess and record information from varied sources take limited responsibility for their own outputs in work and learning. Certificate III The worker will normally be engaged in a workplace in which they: demonstrate some relevant theoretical knowledge apply a range of well-developed skills apply known solutions to a variety of predictable problems perform processes that require a range of well-developed skills where some discretion and judgement is required interpret available information using discretion and judgement take responsibility for their own outputs in work and learning take limited responsibility for the output of others. Certificate IV The worker will normally be engaged in a workplace in which they: demonstrate understanding of a broad knowledge base incorporating some theoretical concepts apply solutions to a defined range of unpredictable problems identify and apply skill and knowledge areas to a wide variety of contexts, in some cases in-depth identify, analyse and evaluate information from a variety of sources take responsibility for their own outputs in relation to specified quality standards take limited responsibility for the quantity and quality of the output of others. Diploma The worker will normally be engaged in a workplace in which they: demonstrate understanding of a broad knowledge base incorporating theoretical concepts, in some cases in substantial depth analyse and plan approaches to technical problems or management requirements transfer and apply theoretical concepts and/or technical or creative skills to a range of situations evaluate information, using it in forecasting for planning or research purposes take responsibility for their own outputs in relation to broad quantity and quality parameters take some responsibility for the achievement of group outcomes. Advanced Diploma The worker will normally be engaged in a workplace in which they: demonstrate understanding of specialised knowledge, with depth in some areas analyse, diagnose, design and execute judgements across a broad range of technical or management functions generate ideas through the analysis of information and concepts at an abstract level demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills demonstrate accountability for personal outputs within broad parameters demonstrate accountability for personal and group outcomes within broad parameters. Page 10

15 National Museum and Library/Information Services Qualifications Qualification Titles Each qualification has a title, which meets the required format of the Australian Qualifications Framework. RTOs, who are responsible for issuing qualifications, must use these titles. The qualification titles are: Certificate II in Museum Practice Certificate III in Museum Practice Certificate IV in Museum Practice Certificate IV in Museum Practice Diploma of Museum Practice Advanced Diploma of Museum Practice. Qualifications may be achieved in a number of ways but, however they are gained, they must be based on the achievement of a package of competency standards. Structure of Qualifications Each qualification is made up of core and elective units: The core units for each qualification ensure the integrity of the qualification. The choice from a wide range of elective units provides flexibility. The Units of Competency to be achieved at each level have been determined in consultation with the industry. Any RTO issuing a qualification will need to comply with this framework. However, training organisations may design learning pathways, to decide what they will teach, when and how. The qualifications are designed to be as flexible as possible to allow for the variety of contexts in which people work. Where units are selected from other Training Packages, users must follow the assessment requirements of the relevant Training Package. Users may select elective units to meet local needs as long as the selection falls within the packaging rules detailed in this document. Electives must be selected so that the qualification outcome is in accordance with the distinguishing features of each qualification as outlined in the Australian Qualifications Handbook. Each competency unit is not placed at an Australian Qualifications Framework level, but may be appropriate at a number of levels. It is the combination of units that determines the level of a qualification rather than the individual units. Thus, a unit may appear in various qualifications. Regardless of the level of the qualification, the scope and depth of skills and knowledge in particular units remain the same and must be assessed as such. Pathways to Qualifications There are many different ways in which a person may gain a national qualification. Existing employees, trainees, apprentices, or pre-employment students may obtain qualifications. The achievement of competence is what matters, not the way in which it is achieved. Page 11

16 National Museum and Library/Information Services Qualifications For example, a young person entering the industry may benefit most from a mixture of on-the-job and off-the-job learning while an experienced worker may choose an assessment-only pathway. Possible pathways are as follows: assessment-only pathway combination of on-the-job training and institution-based training institution-based training programs on-the-job training New Apprenticeships The term new apprenticeships incorporates both apprenticeships and traineeships. Trainees or apprentices may be employed full-time or part-time. Generally, they will undergo a combination of training and assessment at work and at a training institution, or undertake all their training in the workplace. Trainees and apprentices are employed by an enterprise under a training contract, which sets out the training to be provided. Alternatively, the employer can be a group training company, which employs trainees and rotates them between a number of employers. Training can be provided at set times (such as one day a week), in negotiated blocks of time or through other arrangements agreed by the enterprise and the training organisation. This industry Training Package offers the opportunity for traineeships and apprenticeships at any level. While the package does not preclude any of the qualifications being achieved via this pathway, it is unlikely that the industry will offer apprenticeships and traineeships at the higher levels of Diploma and Advanced Diploma in the foreseeable future. All Certificate II, III and IV level qualifications listed in this training framework would be appropriate for apprenticeships and traineeship delivery. A training and assessment pathway combining on and off-the-job components is considered the most suitable pathway for those undertaking formal traineeships or apprenticeships. In cases, where training is provided on-the-job followed by assessment off-the-job, it may be appropriate for assessment to be supported by a portfolio of evidence which demonstrates workplace performance. Supporting evidence of competency from the employer would also be appropriate. Development of apprenticeships and traineeships should take account of the characteristics of the industries at local level. Estimation of the time taken to complete an apprenticeship or traineeship pathway to a qualification should be negotiated at State/Territory level and, more meaningfully, on a case-by-case basis. Local and enterprise consultation will ensure that apprenticeships and traineeships are linked to local industry needs, to particular job functions for which specific units can be chosen, and to specified training and assessment pathways. Page 12

17 National Museum and Library/Information Services Qualifications National Museum Qualifications at a Glance Advanced Diploma of Museum Practice Allows for multi-skilling, or for specialisation in: Aboriginal or Torres Strait Islander Museum Practice, Collection Management, Education and Visitor Services/Public Programs, Exhibition Development and Management, Arts Administration and Management, Event Management, Marketing, Multimedia 22 units = 10 core + 12 others (7 from specified areas of package) DIRECT ENTRY TO TRAINING Recognition of Prior Learning Relevant Industry Experience and/or Qualifications Diploma of Museum Practice Allows for multi-skilling, or for specialisation in: Aboriginal or Torres Strait Islander Museum Practice, Collection Management, Education and Visitor Services/Public Programs, Exhibition Development and Management, Arts Administration and Management, Event Management, Marketing, Multimedia 17 units = 7 core + 10 others (7 from specified areas of package) Certificate IV in Museum Practice Allows for multi-skilling, or for specialisation in: Aboriginal or Torres Strait Islander Museum Practice, Collection Management, Education and Visitor Services/Public Programs, Exhibition Development and Management, Arts Administration and Management, Event Management, Marketing, Multimedia 13 units = 4 core + 9 others (5 from specified areas of package) Certificate III in Museum Practice 10 units = 4 core + 6 others (3 from specified areas of package) Certificate II in Museum Practice 7 units = 4 core + 3 others (1 from MLIS package) Page 13

18 National Museum and Library/Information Services Qualifications CUL20204: Certificate II in Museum Practice Core Units Complete 4 core units: CULMS201B Develop and apply knowledge of the museum industry CUECOR02B Work with others CUFSAF01B Follow health, safety and security procedures CULMS205B Observe and report basic condition of collection Elective Units Complete 3 other units with at least one from the Museum and Library/Information Services Training Package. Remaining units may be selected from any relevant endorsed Training Package. Appendix A provides guidance on suitable packaging levels for all Units of Competency. The total package of units must meet the requirements of the Australian Qualifications Framework Descriptor for a Certificate II. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification. Notes on Certificate II in Museum Practice This qualification is designed to reflect the role of individuals who perform a range of mainly routine tasks and who work under direct supervision. It is a flexible entry-level qualification, which can be customised to meet a broad range of industry needs. The workplace context for this qualification will vary, and this context must guide the selection of elective units. Examples of appropriate units for particular jobs at this level are as follows: Customer Service Officer CULMS202B Provide visitors with venue information and assistance CUECOR03A Provide quality service to customers CULMS207B Assist with the presentation of public activities and events Page 14

19 National Museum and Library/Information Services Qualifications CUL30204: Certificate III in Museum Practice Core Units Complete 4 core units: CULMS201B Develop and apply knowledge of the museum industry CUECOR02B Work with others CUFSAF01B Follow health, safety and security procedures CULMS205B Observe and report basic condition of collection Elective Units Complete 6 other units with at least 3 from one or more of the following areas of the Museum and Library/Information Services Training Package: Collection Management Public Programs Education and Visitor Services Aboriginal or Torres Strait Islander Museum Practice Remaining units may be selected from any relevant endorsed Training Package. Appendix A provides guidance on suitable packaging levels for all Units of Competency. The total package of units must meet the requirements of the Australian Qualifications Framework Descriptor for a Certificate III. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification. Notes on Certificate III in Museum Practice This qualification is designed to reflect the role of individuals who work in museums and who perform a range of skilled tasks using discretion and judgement, and who have the ability to select, adapt and transfer skills to different situations. Individuals may specialise in one area (such as customer service) or be multi-skilled. The workplace context for this qualification will vary, and this context must guide the selection of elective units. Examples of appropriate units for particular jobs at this level are as follows: Visitor Liaison Officer THTFAT03B Provide a site briefing or scripted commentary CULMS406B Deliver information, activities and events CUECOR03A Provide quality service to customers THTFTG07B Research and share general information on Australian indigenous culture WRRS1B Sell products and services WRRCS2B Apply point of sale handling procedures Page 15

20 National Museum and Library/Information Services Qualifications Museum Assistant (with some collection focus) CULMS003A Move/store cultural material CULMS411B Prepare display accommodation for cultural material CULMS412B Record and maintain collection information CULMS207B Assist with the presentation of public activities and events THTFAT03B Provide a site briefing or scripted commentary BSBADM305A Create and use databases Installation Assistant CULMS003A Move/store cultural material CULMS411B Prepare display accommodation for cultural material CULMS407B Install and dismantle exhibition elements CUVCRS03A Produce computer-aided drawings (CADD) MEM18.2AA Use power tools/hand held operations BCGCA2002B Use carpentry tools and equipment Page 16

21 National Museum and Library/Information Services Qualifications CUL40204: Certificate IV in Museum Practice Core Units Complete 4 core units: CULMS201B Develop and apply knowledge of the museum industry CUEOHS01B Implement workplace health, safety and security procedures BSBFLM404A Lead work teams CULMS009A Implement preventive conservation activities Elective Units Complete 9 other units with at least 5 from one or more of the following areas of the Museum and Library/Information Services Training Package: Collection Management Preventive Conservation Public Programs Education and Visitor Services Exhibition Development and Management Aboriginal or Torres Strait Islander Museum Practice Arts Administration and Management Facility Management Marketing Multimedia Remaining units may be selected from any relevant endorsed Training Package. Appendix A provides guidance on suitable packaging levels for all Units of Competency. The total package of units must meet the requirements of the Australian Qualifications Framework Descriptor for a Certificate IV. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification. Notes on Certificate IV in Museum Practice This qualification is designed to reflect the role of individuals who apply a broad range of skills, including evaluation and planning, and who may provide leadership and guidance to others, with some responsibility for group outcomes. The workplace context for this qualification will vary, and this context must guide the selection of elective units. Examples of appropriate units for particular jobs at this level are as follows: Page 17

22 National Museum and Library/Information Services Qualifications Co-ordinator of Small Museum/Gallery CULMS003A Move/store cultural material CULMS411B Prepare display accommodation for cultural material CULMS412B Record and maintain collection information CULMS011A Develop a disaster preparedness plan CULMS007A Design and develop interpretive displays CUEFIN02B Manage a budget SRXHRM001B Manage volunteers (pre-requisite leadership skills required. See note in unit) CULMS406B Deliver information, activities and events CULMS610B Research, describe and document cultural material Team Leader (Installation) CULMS003A Move/store cultural material CULMS411B Prepare display accommodation for cultural material CULMS407B Install and dismantle exhibition elements CULMS504B Organise and monitor exhibition installation/dismantling CUVCRS03A Produce computer-aided drawings (CADD) MEM18.2AA Use power tools/hand held operations BCGCA2002B Use carpentry tools and equipment THTFME03A Develop and update event industry knowledge CUEIND03A Integrate accessibility principles into work practices Team Leader (Visitor Services) CULMS202B Provide visitors with venue information and assistance THTTCO01B Develop and update tourism industry knowledge CUECOR03A Provide quality service to customers CUECOR04A Deal with conflict and resolve complaints BSZ404A Train small groups THTFTG14A Prepare specialised interpretive content (cultural and heritage environments) CULMS406B Deliver information, activities and events CULMS506B Plan and develop activities, events and programs THTFTG07B Research and share general information on Australian Indigenous culture Curatorial Assistant CULMS003A Move/store cultural material CULMS411B Prepare display accommodation for cultural material CULMS412B Record and maintain collection information CULMS610B Research, describe and document cultural material THTFTG14A Prepare specialised interpretive content (cultural and heritage environments) CULMS005A Research and generate ideas for exhibition concepts CUVADM13A Research and critique cultural work(s) CUVADM12A Work with arts professionals in an arts organisation CUSGEN02B Work in a culturally diverse environment Page 18

23 National Museum and Library/Information Services Qualifications Collections Management Assistant CULMS003A Move and store cultural material CULMS411B Prepare display accommodation for cultural material CULMS412B Record and maintain collection information BSBADM305A Create and use databases CULMS205B Observe and report basic condition of collection CULMS502B Acquire/dispose of cultural material CULMS605B Develop and implement procedures for the movement/storage of cultural material CUSGEN02B Work in a culturally diverse environment Page 19

24 National Museum and Library/Information Services Qualifications CUL50204: Diploma of Museum Practice Core Units Complete 7 core units: CULMS201B Develop and apply knowledge of the museum industry CUEOHS02B Establish and maintain a safe and secure workplace BSBFLM503A Establish effective workplace relationships CULLB510B Develop and maintain community/stakeholder relationships THHGLE22A Manage risk CUEFIN02B Manage a budget CULMS009A Implement preventive conservation activities Elective Units Complete 10 other units with at least 7 from one or more of the following areas of the Museum and Library/Information Services Training Package: Collection Management Public Programs Preventive Conservation Education and Visitor Services Exhibition Development and Management Aboriginal or Torres Strait Islander Museum Practice Arts Administration and Management Event Management Facility Management Marketing Multimedia Remaining units may be selected from any relevant endorsed Training Package. Appendix A provides guidance on suitable packaging levels for all Units of Competency. The total package of units must meet the requirements of the Australian Qualifications Framework Descriptor for a Diploma. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification. Notes on Diploma of Museum Practice This qualification is designed to reflect the role of individuals who use a range of specialised, technical or managerial competencies to plan, carry out and evaluate the work of self and/or team. The workplace context for this qualification will vary, and this context must guide the selection of elective units. Examples of appropriate units for particular jobs at this level are as follows: Page 20

25 National Museum and Library/Information Services Qualifications Manager of Small Museum/Gallery CULMS610B Research, describe and document cultural material CULMS611B Lend/borrow cultural material CULMS502B Acquire/dispose of cultural material CULMS605B Develop and implement procedures for the movement/storage of cultural material CULMS506B Plan and develop activities, events and programs CULMS011A Develop a disaster preparedness plan THHGLE12B Develop and manage marketing strategies CULMS609B Develop policies and strategies CUSADM06A Develop and implement an operational plan CUEFIN01B Develop a budget Page 21

26 National Museum and Library/Information Services Qualifications CUL60204: Advanced Diploma of Museum Practice Core Units Complete 10 core units: CULMS201B Develop and apply knowledge of the museum industry CUEOHS02B Establish and maintain a safe and secure workplace BSBFLM503A Establish effective workplace relationships THHGLE22A Manage risk CULLB510B Develop and maintain community/stakeholder relationships CUVCON06A Develop concepts for arts organisations or projects CUEFIN02B Manage a budget CUEFIN01B Develop a budget CUSADM06A Develop and implement an operational plan CUSADM09A Address legal and administrative requirements Elective Units Complete 12 other units with at least 7 from one or more of the following areas of the Museum and Library/Information Services Training Package: Collection Management Public Programs Preventive Conservation Education and Visitor Services Exhibition Development and Management Aboriginal or Torres Strait Islander Museum Practice Arts Administration and Management Event Management Facility Management Marketing Multimedia Remaining units may be selected from any relevant endorsed Training Package. Appendix A provides guidance on suitable packaging levels for all Units of Competency. The total package of units must meet the requirements of the Australian Qualifications Framework Descriptor for an Advanced Diploma. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification. Notes on Advanced Diploma of Museum Practice This qualification is designed to reflect the role of individuals who analyse, diagnose, design and execute judgements across a broad range of technical or management functions and who have a wide range of specialised technical, creative or conceptual skills. They are also responsible for group outcomes. Higher education qualifications, such as Bachelor Degrees, are also available in this area. Page 22

27 National Museum and Library/Information Services Qualifications The workplace context for this qualification will vary, and this context must guide the selection of elective units. Examples of appropriate units for particular jobs at this level are as follows: Director of a Cultural Centre CULMS611B Lend/borrow cultural material CULMS502B Acquire/dispose of cultural material CULMS605B Develop and implement procedures for the movement/storage of cultural material CULMS609B Develop policies and strategies THHGLE12B Develop and manage marketing strategies THTSMA01B Coordinate the production of brochures and marketing materials CUVADM08A Develop and manage public relations strategies CUSADM06A Develop and implement an operational plan CUSADM05A Develop and implement a business/strategic plan CUSADM04A Manage a major project CUSADM08A Address copyright requirements CUETEM09A Manage diversity Page 23

28 CUL04 Museum and Library/Information Services Training Package Volume 2: Library/Information Services Qualifications

29 Museum and Library/Information Services Qualifications: National Codes and Titles Museum Qualifications CUL20204 Certificate II in Museum Practice CUL30204 Certificate III in Museum Practice CUL40204 Certificate IV in Museum Practice CUL50204 Diploma of Museum Practice CUL60204 Advanced Diploma of Museum Practice Library/Information Services Qualifications CUL20104 CUL30104 CUL40104 CUL50104 CUL60104 Certificate II in Library/Information Services Certificate III in Library/Information Services Certificate IV Library/Information Services Diploma of Library/Information Services Advanced Diploma of Library/Information Services

30 Table of Contents INTRODUCTION...1 Training Package Components...2 GENERAL INFORMATION...5 Version Control...5 NATIONAL LIBRARY/INFORMATION SERVICES QUALIFICATIONS...7 What are the National Qualifications?...7 Rationale for the qualifications...7 Qualifications, not Courses...7 Statement of Attainment...8 Alignment to the Australian Qualifications Framework...9 Qualification Titles...11 Structure of Qualifications...11 Pathways to Qualifications...11 New Apprenticeships...12 NATIONAL LIBRARY/INFORMATION SERVICES QUALIFICATIONS AT A GLANCE...13

31 Introduction Introduction Training Packages are a key feature of vocational education and training in Australia. They are part of the National Training Framework that aims to make training and regulatory arrangements simple, flexible and relevant to the needs of industry. The Museum and Library/Information Services Training Package was first developed and endorsed in This current version has been reviewed and re-produced based on widespread consultation with both industry and training organisations. As a result of the review, some key changes have been made in this version. Please refer to Appendix B in this volume for detailed changes. Below is an overview of major changes. Qualifications More flexibility in qualifications, allowing for multi-skilling or specialisation plus the ability to use more units from other Training Packages Expanded guidance for packaging qualifications through the inclusion of examples for particular job outcomes Many changes to unit requirements arising from rationalisation of competency standards (often these changes are not content-related) Greater focus on technology. Competency Standards Rationalisation of units leading to a significant reduction in the number of units carrying a specific museum or library coding Categorisation and bundling of units into functional groups to facilitate easier navigation of the package Importation of a wide range of units from other Training Packages such as Business Services, Tourism, Retail and Printing and Graphic Arts Enhancement of all competency standards including: o Change of performance criteria to active voice o Improved articulation and specification of essential knowledge requirements o More specification of assessment requirements o Expanded information on language, literacy and numeracy More explicitly stated requirements in relation to cultural protocols Development of new units: o Aboriginal or Torres Strait Islander Museum Practice o Exhibition development and management o Educational focus in museum activity o Database searching o Library/information services industry context. Training Packages are developed by industry for industry This Package has been funded by the Australian National Training Authority which funds National Industry Training Advisory Bodies (ITABs) and Recognised Bodies to develop Page 1

32 Introduction Training Packages. Extensive consultation occurs during development to ensure that the Training Package is relevant and useable. Before the completed Training Package is endorsed for use, the developer or ITAB must validate it and show that it has broad industry support. Training Packages encourage training at work Training may occur at the workplace, off-the-job, at a training organisation, during regular work, or through work experience, work placement or work simulation. Usually it involves a combination of these methods, depending on what suits the learner and the type of learning and particular vocational outcome. Training Packages provide many pathways to competency Australians can achieve vocational competency in many ways. Training Packages acknowledge this by emphasising what the learner can do, not how or where they learned to do it, eg some experienced workers might be able to demonstrate competency against the standards and gain a qualification without completing a formal training course. Training Package Components A Training Package comprises two components; endorsed material and support materials. The Australian National Training Authority s National Training Quality Council oversees the endorsed component. Endorsed Materials Endorsed components of a Training Package consist of three parts: Competency Standards, National Qualifications and Assessment Guidelines. Each of these components is outlined below. Competency Standards Competency Standards provide an industry benchmark for training and assessment. They specify the scope of knowledge and skills to be covered in the Training Package. They enable enterprises to accurately define particular roles within industry, and are a useful guide when designing job classifications, workplace appraisal and skill development. They are the basis for designing vocational education and training courses and assessment approaches for delivery off-the-job by registered training providers. Key Features Each Unit of Competency identifies a discrete workplace requirement. Units incorporate the knowledge and skills that underpin competency. They encompass relevant values and attitudes, language, literacy and numeracy, and Occupational Health and Safety requirements. Key Competencies are identified at the unit or qualification level. Units are flexible in how they can be applied, but they are sufficiently detailed to guide registered training organisations (RTOs) and assessors, and to provide consistent outcomes. Page 2

33 Introduction National Qualifications National Qualifications within the Australian Qualifications Framework (AQF) are awarded when a learner (who might be an employee) has been assessed as achieving a combination of Units of Competency that provides a meaningful outcome at an industry or enterprise level. Each qualification consists of a number of core and/or elective Units of Competency that industry representatives consider workers require to perform a particular job. Where an individual achieves one or more Units of Competency without completing a qualification, a Statement of Attainment is issued that recognises their achievement. Key Features Each qualification (comprising specified Units of Competency) is aligned directly against the AQF. The qualifications covered within a Training Package may range from Certificate I to Advanced Diploma, and will include the national title for each qualification. New Apprenticeship pathways will be identified within the Training Package. The Qualification will display the Nationally Recognised Training logo. Statement of Attainment A Statement of Attainment is issued to individuals who have been assessed and deemed competent against a Unit of Competency. Statements of Attainment issued by one RTO must be recognised by other RTOs. Accrual of specified Statements of Attainment can eventually lead to a learner meeting all the requirements of a qualification. Key Features Statements of Attainment will identify the Units of Competency for which the individual has been assessed and is deemed competent by the RTO. They will display the Nationally Recognised Training logo. They will identify the RTO. Assessment Guidelines Assessment Guidelines provide a framework for accurate, reliable and valid assessment of the applicable Competency Standards. They ensure that all assessments are thorough, consistent and valid. They provide important quality assurance in the issuing of qualifications. Endorsed components of a Training Package may be complemented and supported by the development of optional learning strategies, assessment tools and professional development materials. Support Materials Support materials to be used in conjunction with Training Package can be produced by RTOs, private and commercial developers, DEST, State Training Authorities or through ANTA. They can consist of: learning strategies that assist training providers to design specific training programs that will help trainees attain the required competencies Page 3

34 Introduction assessment materials that can be used by assessors to gather sufficient evidence of competency to make reliable judgements about whether a person has met the required Competency Standard professional development materials that provide information, hints and resources for trainers and assessors that will help them successfully implement the Training Package. RTOs will usually develop their own supporting resources. They can also draw upon any other resources developed specifically to support the Training Package. Support materials that have passed successfully through ANTA s official Noting process can use the official logo to indicate that they meet specified quality criteria. The logo is depicted on the previous page. Noted support materials are listed on the National Training Information Service (NTIS), together with a detailed description and information on their availability and the type of product. NTIS can be located on Although the noting process has been adopted as a guide to quality-assured supporting resources, it is not compulsory for RTOs to submit their support resources to ANTA. They are at liberty to use whatever resources are available to them to meet the requirements of a qualification or a Unit of Competency. Page 4