Research Report Is Your Workforce Prepared to Drive Your Organization s Future?

Transcription

1 Research Report Is Your Workforce Prepared to Drive Your Organization s Future? From the Drake Research Centre Survey administered from June 9, 2011 to July 25, 2011

2 Drake International assists organizations to improve their profitability by enhancing their productivity and performance through people. Our suite of Talent Management Solutions has been created to improve your organizational effectiveness and your bottom line. For more information: Call or Visit drakeintl.com Canada Vancouver Calgary London Oakville Toronto Brockville Ottawa Québec City Halifax Edmonton Winnipeg Hamilton Mississauga Belleville Kingston Cornwall Montréal Moncton Global Offices Australia Hong Kong New Zealand Philippines Singapore South Africa United Kingdom U.S.A. Copyright 2011, Drake International NA All Rights Reserved. Drake, its logo and Drake Outperform are Trademarks of Drake International. 2

3 Table of Contents Executive Summary... 4 Location... 5 Title...6 Number of Employees...7 HR Alignment... 8 Process Integration & Staff Development...9 Talent Attraction Grooming Leaders...12 Measurement Commitment to Development...14 Mentorship...15 Management Systems Employee Retention...18 Employee Retention Continued...20

4 Executive Summary For the benefit of our business partners, the Drake Research Centre created a survey to better understand trends in human capital attraction, retention and development. Sixty percent (60%) of all respondents feel that their HR activities are either Extremely or Very closely aligned to business growth and outcome. On average, respondents feel that their talent processes are Somewhat Integrated with each other. Less than half (44%) of organizations feel they have a comprehensive approach for staff development. Of respondents organizations, 44% Always or Most of the Time identify and groom future and potential leaders. Half of organizations use Continuous Leadership training while 48% use Mentor Programs. About 43% of respondents feel their organizations have either a Very Strong or Strong commitment to employee development. More than half (62%) of organizations encourage participation in informal training and development opportunities Always or Most of the Time. However, The majority (62%) of organizations do not have a methodology/scoring system in place to measure top performers success and over half (63%) of organizations do not have a Mentorship program. The majority (68%) of organizations have a Performance Management System, while 53% have a Human Resource Management System. Of the organizations that do not have a Talent Management System, 36% of them are considering one. The majority of these organizations (82%) will not purchase one for over 12 months. Overall, organizations have employee retention challenges some of the time. Slightly more than half (55%) of organizations have retention strategies for top performers. Of these organizations, over half feel these strategies have been Extremely or Very Effective. On average, respondents believe that 13.6% of top performers are looking for another job outside of their organization. Data was collected in an online survey with 123 Senior HR and C-suite professionals over a 6 week period (June-July, 2011). The margin of error is +/-9% at a 95% confidence level. 4

5 Location Question 1 Where are you located? Almost half (48%) of all respondents are located in Ontario. Ontario 48% Manitoba 31% British Columbia 14% Alberta 7% Prince Edward Island 1% Note: New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Saskatchawan, and Yukon were not included. They had 0%. 5

6 Title Question 2 What Title Best Describes Your Position within the Organization? 34% of all respondents have the title of HR specialist. 34% 27% 22% 17% HR Specialist Operational Level Manager C-Level Executive Other 6

7 Number of Employees Question 3 How Many Employees do You have in Your Organization? The majority of the organizations that filled out this survey are considered to be small/medium sized businesses. 33% 21% 11% 16% 13% 6% Less than More than

8 HR Alignment Question 4 How Closely are Your HR Activities Aligned to Business Growth & Outcome? Sixty percent (60%) of all respondents feel that their HR activities are either extremely or very closely aligned to business growth and outcome. 41% 29% 19% 10% 2% Extremely Aligned Very Closely Aligned Somewhat Closely Aligned Not Very Closely Aligned Not at All Aligned 8

9 Process Integration & Staff Development On average, respondents feel that their talent processes are Somewhat Integrated with each other. Less than half (44%) of organizations feel they have a comprehensive approach for staff development. Question 5 How well are the following talent processes integrated with each other? (e.g., recruitment, learning, performance, compensation and succession, etc.) Integrated Extremely Well 2% Integrated Very Well 33% Somewhat Integrated 52% Not Well Integrated 12% Not at All Integrated 0% Yes, 44% Question 6 Does your organization have a comprehensive approach for staff development? No, 56% 9

10 Talent Attraction Question 7 How confident are you that your hiring process consistently attracts the best talent to your organization? Overall, organizations feel Somewhat confident in their hiring processes ability to attract the best talent. Job boards, Employee referral programs, and Recruitment agencies are used most often to attract talent. About half of the organizations use Social Media, with the majority utilizing LinkedIn and Facebook. 52% 33% 11% 4% 1% Extremely Confident Very Confident Somewhat Confident Not Very Confident Not at All Confident 10

11 Question 8 How does your company attract talent to your organization Job Boards 69% Employee Referral Programs 61% Recruitment Agencies 55% Social Media 48% Newspaper 44% Job Fairs 28% Other 18% Question 8a What social media do you use to attract talent to your organization 29% 12% 76% LinkedIn Facebook 29% Twitter Corporate Blog 59% Other 11

12 Grooming Leaders Of respondents organizations, 44% Always or Most of the time identify and groom future and potential leaders. Half of organizations use Continuous leadership training while 48% use Mentor programs. Question 9 How frequently does your organization identify and groom future and potential leaders from within your organization? 41% 34% 10% 12% 3% Always Most of the Time Sometimes Not Very Often Never Question 10 How does your organization identify and groom future and potential leaders? Continuous Leadership Training Mentor 50% 48% Rapid Advancement Through Special Assignments and Project Work Job Shadowning 38% 36% Formalized Succession Planning 30% Other 10% 12

13 Measurement Question 11 Does your organization have a methodology/scoring system to measure what makes your top performers successful? The majority (62%) of organizations do not have a methodology/ scoring system in place to measure top performers success. Yes, 38% No, 62% 13

14 Commitment to Development About 43% of respondents feel their organizations have either a Very strong or Strong commitment to employee development. More than half (62%) of organizations encourage participation in informal training and development opportunities Always or Most of the time. Question 12 How strong of a commitment has your organization made to develop employees strengths through a career performance and development program? 8% 35% 40% 13% 4% Very Strong Commitment Strong Commitment Neither Strong nor Weak Commitment Weak Commitment Very Weak Commitment Question 13 How often does your organization encourage all employees to participate in informal training and development opportunities? Always 26% Most of the Time 36% Sometimes 29% Not Very Often 9% Never 1% 14

15 Mentorship Question 14 Does your organization have a mentorship program? Over half (63%) of organizations do not have a Mentorship program. 63% 37% Yes No 15

16 Management Systems The majority (68%) of organizations have a Performance management system, while 53% have a Human resource management system. Of the organizations that do not have a Talent management system, 36% of them are considering one. The majority of these organizations (82%) will not purchase one for over 12 months. Question 15 Does your organization have any of the following? Performance Management System 68% Human Resource Management System 53% Behavioural Assessment System 29% Talent Management System 24% Learning Management System 23% Skills Testing System 23% Learning Compliance System 15% Other 1% None of the Above 15% 16

17 Question 16 You don t have a talent management system. Do you see your organization considering one? Yes, 36% No, 65% Question 17 When do you see your organization purchasing one? 82% 3% 9% 6% In 3 Months or Less In 4-6 Months In 7-12 Months Over 12 Months 17

18 Employee Retention Overall, organizations have employee retention challenges some of the time. Slightly more than half (55%) of organizations have retention strategies for top performers. Of these organizations, over half feel these strategies have been Extremely or Very effective. Question 18 How often does your organization have challenges with employee retention? 44% 37% 7% 7% 5% Always Most of the Time Sometimes Not Very Often Never 18

19 Question 19 Has your organization implemented retention strategies to keep your top performers? No, 46% Yes, 55% Question 21 How effective have your retention strategies been? Extremely Effective 8% Very Effective 45% Somewhat Effective 46% Not Very Effective 2% Not at All Effective 0% 19

20 Employee Retention Continued Question 22 What % of your top performers do you believe are looking for another job outside of your organization? On average, respondents believe that 13.6% of top performers are looking for another job outside of their organization. 38% 24% 13% 12% 5% 3% 4% 0% 1% - 9% 10% - 19% 20% - 29% 30% - 39% 40% - 49% 50% or more % of top performers you believe are looking for another job outside of your organization. 20

21 Drake International assists organizations to improve their profitability by enhancing their productivity and performance through people. Our suite of Talent Management Solutions has been created to improve your organizational effectiveness and your bottom line. For more information: Call or Visit drakeintl.com Canada Vancouver Calgary London Oakville Toronto Brockville Ottawa Québec City Halifax Edmonton Winnipeg Hamilton Mississauga Belleville Kingston Cornwall Montréal Moncton Global Offices Australia Hong Kong New Zealand Philippines Singapore South Africa United Kingdom U.S.A. Copyright 2011, Drake International NA All Rights Reserved. Drake, its logo and Drake Outperform are Trademarks of Drake International.