Ref. number: CHK Dear Applicant. Reference Application forms for Casual Housekeeper. Thank you for your interest in Belmore Court & Motel.

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1 Ref. number: CHK Dear Applicant Reference Application forms for Casual Housekeeper Thank you for your interest in Belmore Court & Motel. Please find enclosed: Job Advertisement Job Description Personnel Specification Application Form Fair Employment Monitoring Form Belmore Court & Motel brochure The closing date for applications is 12noon on Monday 26th February Applications received after this time will not be included in the selection process. If you have any further questions, please do not hesitate to contact me. Terry McCartney MANAGER Direct Dial

2 JOB TITLE: Casual Housekeeper JOB ADVERT REPORTING TO: Management Team & Manager OVERALL PURPOSE: To achieve and maintain the standards and services in housekeeping as set out by the Manager regarding the company vision and mission. To ensure that the accommodation meets the customer s requirements and maintain the cleanliness of rooms and the comfort of guests in bedrooms, bathrooms and Kitchens. To ensure the standard of cleanliness and maintenance required by the company is adhered to at all times. SALARY: CONTRACT: LOCATION: at Lough Erne per hour. Negotiable with experience and satisfactory professional references This is a casual position based shifts including weekends as per rota The Housekeeping Department within Belmore Court & Motel, Enniskillen and the Lodge COMPANY INFO: The Belmore Court & Motel is an AA & NITB four star Guest Accommodation based in Enniskillen. The team at the Motel really know how to go that extra mile for their guests making the accommodation a home from home. During the first 7 years of opening we have won the Northern Ireland Housekeeping Team award three time (including back to back wins), the Northern Ireland Reception Team award and an NITB Tourism Award along with achieving Gold status in the Green Business Tourism Scheme and Bronze status in Investors in People. We are also the most popular accommodation in Fermanagh according the TripAdvisor review site winning a Travellers Choice Award again in ESSENTIAL CRITERIA: Fluent English Speaker Essential skills in English language and Maths Communication skills Knowledge of Cleaning Techniques Ability to work weekends DESIREABLE CRITERIA: Training or formal education in a hotel environment Level 2 Health & Safety at Work Fire & Safety Prevention World Host Previous experience in a Accommodation Housekeeping Role Knowledge of the hospitality sector Customer care skills Responsive and enthusiastic. HOW TO APPLY: write to us. Please contact us for an application form , info@motel.co.uk or CLOSING DATE: The date for submission of completed application forms is 12noon on Monday 28th February Applications received after this date will not be included in the selection process. We are an equal opportunities employer. We aim to provide equality of opportunity to all persons regardless of their religious belief; political opinion; sex; race; age; sexual orientation; or whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignments. We do not discriminate against our job applicants or employees on any of the grounds listed above. We aim to select the best person for the job and all recruitment decisions will be made objectively.

3 JOB DESCRIPTION Casual Housekeeper - KEY RESPONSIBILITIES: To have a precise knowledge of the following: Accommodation o Routine cleaning of bedrooms, bathrooms and kitchens. Making beds, changing linen, communicating hotel services to guests, security checks of equipment in rooms. In all these duties customers are to be treated with courtesy and attention as will maintain their satisfaction with the services provided by the hotel. o To ensure all rooms are supplied with adequate toiletries to meet the hotel standard. o To separate any damaged and badly marked linen from that to be used and return to linen room. o To hand immediately to Manager any lost property found, noting date, time and place. o To keep clean and tidy vacuum cleaners, buckets, cloths in all service rooms/areas used. o To be fully competent in the usage of the relevant laundry systems. Maintenance o To treat all equipment with care and report any faults to the Manager. Stock Control o To keep careful account of all laundry stock levels and inform the Head Housekeeper when levels fall to a minimum. Social Skills o To maintain a high standard of personal hygiene and grooming at all times, with a cheerful disposition, reliable and honest. Personal Qualities o To be able to work alone or with others; a practical approach to work and flexible. OCCASIONAL DUTIES: 1. To take action in case of emergency as directed by management. 2. Any other duties deemed appropriate by the management. HOURS OF WORK: Usually working with hours between 8.30am and 6.00pm. Working most weekends.

4 JOB TITLE: Casual Housekeeper PERSON SPECIFICATION Criteria Essential Desirable Qualifications and attainments Relevant Experience and knowledge Fluent English Speaker Essential skills in English language and Maths Communication skills Customer care skills Knowledge of Cleaning Techniques Training or formal education in a hotel environment Level 2 Health & Safety at Work Fire & Safety Prevention World Host Previous experience in a Accommodation Housekeeping Role Knowledge of the hospitality sector Skills and Competencies Circumstances Excellent interpersonal and communication skills, both oral and written, including well developed presentation and influencing skills Effective organisational, planning and time management abilities Ability to provide innovative solutions to problems Self-motivated, results focused and able to work on own initiative Ability to work as part of a team Ability to provide a quality customer oriented approach Effective time management skills It is a requirement of this post to work weekends as per the rota Able to travel and to work flexible hours to ensure business needs are met Responsive and enthusiastic. Positive approach to dealing with people

5 Ref No::- CHK Closing Date:- 26 th February 12 noon Please complete this form legibly and return it on or before the closing date specified in the advertisement. Late applications will not be considered. ONLY INFORMATION PROVIDED ON THIS APPLICATION FORM WILL BE CONSIDERED BY THE PANEL. Curriculum vitae will not be accepted. Candidates must outline clearly how their qualifications and experience meet both the essential and preferred requirements. All information given will be treated with the strictest confidence. Continuation sheets may be added if necessary. 1. POSITION APPLIED FOR: Casual Housekeeper Surname Tel (Home) Forenames Tel (Mobile) Title Tel (Work) Address Post code Address 2. PERSONAL DETAILS: Do you have the right to work in the UK? YES NO Note: the company will require proof of this before an offer of employment can be confirmed e.g. Birth certificate and/or any other appropriate document required to confirm your right to work in the UK as required by the Asylum and Immigration Act EDUCATION: Secondary level From To Examinations taken & Qualifications attained (Specify grades) Subject Grades

6 4. FURTHER/ HIGHER EDUCATION: From To Institution (Full or Part Time) Subjects taken and Qualifications attained (Specify grades or degree class obtained) Subject Grade 5. EMPLOYMENT RECORD: (please list chronologically, starting with current or last employer). Employer (Name, Address and nature of business). From: To: Job Title & Job Role/Responsibilities Final Salary & Reason for Leaving

7 6. TRAINING: Details of training courses attended and awards achieved, including dates, if appropriate: 7. SUITABILITY FOR THIS POSITION: Please detail your suitability for this position under the relevant headings below - stating when and where skills and experience were gained with examples where appropriate: ESSENTIAL CRITERIA: Evidence of Knowledge of Cleaning Techniques Skills: Evidence of Other skills detailed in the Person Specification: Examples of Working as a part of a Team:

8 DESIREABLE CRITERIA: Evidence of Previous experience in a Accommodation Housekeeping Role or Knowledge of the hospitality sector 8. REFEREES: Please give the details of two related referees, including your current or most recent post. Referees will not be contacted without your prior approval. Name: Position: Company: Address: Name: Position: Company: Address: Tel No: Nature of Relationship: Tel No: Nature of Relationship: Have you a contact or are you related to any person in the employ of Belmore Court & Motel? Please give details. 10. VERIFICATION OF INFORMATION: Please complete the Fair Employment Monitoring Questionnaires enclosed, seal in the enclosed envelope and return with the application form before 12noon on the day of the stated closing date or they will not be included in the selection process. Submit completed applications to: H R Department, Belmore Court & Motel, Enniskillen, Co. Fermanagh, BT74 6HX.

9 Ref No: CHK Private & Confidential MONITORING QUESTIONNAIRE INTRODUCTION: We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any decisions affecting you, whether in a recruitment exercise or during the course of any employment with us. COMMUNITY BACKGROUND: Regardless of whether they actually practice a religion, most people in Northern Ireland are perceived to be members of either the Protestant or Roman Catholic communities. Please indicate the community to which you belong to by ticking the appropriate box below: I am a member of the Protestant community: I am a member of the Roman Catholic community: I am not a member of either the Protestant or the Roman Catholic communities: If you do not answer the above question, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file. SEX Please indicate your sex by ticking the appropriate box below: Male: Female: Note: If you answer this questionnaire you are obliged to do so truthfully as it is a criminal offence under the Fair Employment (Monitoring) Regulations (NI) 1999 to knowingly give false answers to these questions.