EFQM FRAMEWORK INNOVATION AGENCIES. 9 October 2014

Transcription

1 EFQM FRAMEWORK INNOVATION AGENCIES 9 October 2014

2 Peer learning for Innovation Agencies Overview of the EFQM What is EFQM The EFQM Model The EFQM Framework for Innovation Agencies What is the use of the framework Past experiences with the framework Way forward for peer learning programme

3 What is EFQM? Non-profit foundation formed in % of people agree using the Model helps increase their organisation s competitiveness 450 Members; Model users 90% of people agree using the Model helps develop a culture of continuous improvement 35 partners covering 31 countries

4 EFQM Members Include

5 Covering all types of Organisations Services / Public Sector Spanish Youth Association SMEs Austrian 5* hotel Luxmbg Dentist Irish Office High School German Hi Tech Start-up Polish City govt Spanish Gas Distributor Austrian Production Equipmt Mfr British Pumps Mfr Spanish Hospital Russian Water Utility French Airports Belgian Materials Technologies Slovak French Postal Finance Ministry Services British Swedish Bank University EU Institution Swiss Rail Operator Japanese Printing & Documt Mgmt Dutch Hi Tech Danish Pumps Mfr Italian Telecom French Electric Utility Large German Engrg Group Swedish & German Car Manufacturers Industry Mfr: Manufacturer

6 EFQM Portfolio Learning from the Network Personal Development Training at EFQM EFQM Assessor EFQM Membership Organisational Development In House Training Assessment & Recognition EFQM Tool Kit

7 36 Partners in 32 Countries

8 The EFQM European Partner Network

9 The EFQM Excellence Model

10 Dealing with expectations Brand reputation Ethical behaviour Transparent communication Opportunities to develop & grow Work / life balance Pride in Organisation Value-adding products & services Excellent service Return on investment Optimise profitability Sustainable financial growth Society People Customers Shareholders Leaders who inspire trust Clearly defined long-term strategy Robust internal processes The right Partners & Suppliers

11 The EFQM Model 8 Fundamental Concepts RADAR 9 Criteria

12 EU Endorsement Herman Van Rompuy, President of European Council "All European organisations, both in the public and private sectors, are facing new challenges. The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come. The EFQM Excellence Model provides a framework that encourages the cooperation, collaboration and innovation that we will need to ensure this goal is achieved."

13 A Holistic Management System Leadership Vision, Mission & Values Leadership Competencies & Development Balanced Scorecard Management Meetings Stakeholder Meetings Annual Report / Sustainability Report People Employee Engagement Survey Competency & Job Description Objectives Setting, Training Plan & Appraisal Internal Communication Strategy SWOT Analysis Strategic Planning Process Communicating Strategy Risk Management Scenario Planning Examples of Enablers Processes, Products & Services Process Management System (e.g. ISO9001) Process Improvement (e.g. Six Sigma) R&D Marketing Customer Satisfaction Surveys Customer Service & Relationship Partnerships & Resources Supply Chain Management Financial Budgets & Management(e.g. ISO14001) Environmental Management System IT Infrastructure

14 EFQM Model languages

15 FROM THE EFQM MODEL TO THE EFQM FRAMEWORK FOR INNOVATION AGENCIES.

16 The EFQM Framework for Innovation Agencies The EFQM Framework for Innovation Agencies has been developed to provide governmental and regional innovation agencies with a holistic and universal approach towards excellence in managing their strategy. In particular, the Framework is intended to help the agencies to get started with an assessment process that can be continued for a number of years and to identify and share good practices with peers.

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18 This EFQM Framework for Innovation Agencies: As a structure to define and implement a consistent strategy. As a tool for self-assessment, by measuring how the organisation is performing, and helping to As understand the gaps towards excellence in managing the implementation of strategy. As a tool for external assessment, e.g., for a group of agencies willing to start a joint learning and benchmarking process based on reciprocal assessments

19 How we deployed the framework: INNO-Partnering Forum 10 participants from agencies trained by EFQM 05/2010 Pilot Assessment at Tekes (FIN) 06/2010 External assessment by a group of peers Open Call for interest 09/2011 Agency specific EFQM kick-off approach ( J2E ) developed & tested: Workshop at TSB(UK) Workshops at SISP Network (SWE) spring 2012 Workshop at Agentschap Ondernemen (BEL) July 2012

20 What we learned from experiences Keep it simple Workshop to facilitate the first self-assessment Define Stakeholder Map Clarify process model Customise assessment tools Train peer assessors on the use of the Radar methodology Use a well-established format to run the assessment (EFQM Levels of Excellence assessment)

21 Model: EFQM Quality Assessment project A 2 day workshop with management staff of the assessed agency Facilitation by an EFQM lead assessor with use of simple assessment tools Creation of a self-assessment report following a specific methodology A 1.5 day training with 2 peer assessors from other agencies Familiarising with assessment techniques and the case of the assessed agency (self-assessment report) Assessment of the innovation agency Committed to Excellence assessment performed by the 2 peer assessors with the supervision of the EFQM lead assessor Good practices gathering using the RADAR methodology Identified by the peer assessors

22 QUESTIONS?

23 THANK YOU Tel Tel