Employee Engagement A PATH TO GOVERNMENT RE-DESIGN
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1 Employee Engagement A PATH TO GOVERNMENT RE-DESIGN MAVEN PERSPECTIVES LLC SEPTEMBER 2013
2 Trish Klein, Itasca County Administrator Responsibility, Developer, Strategic, Connectedness, Individualization MAVEN PERSPECTIVES LLC SEPTEMBER 2013
3 Paula MJ Frings, Maven Perspectives LLC Responsibility, Developer, Belief, Communication, Input MAVEN PERSPECTIVES LLC SEPTEMBER 2013
4 WORK ENVIRONMENTS EITHER ENERGIZE AND NOURISH EMPLOYEES AND FOSTERS THEIR LEARNING AND GROWTH OR STARVES THEM AND FRUSTRATES THEIR DEVELOPMENT. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
5 Employee engagement is the ability to capture the heads, hearts, and souls of your employees to instill an intrinsic desire and passion for excellence. Engaged employees want their organization to succeed because they feel connected emotionally, socially, and even spiritually to its mission, vision, and purpose. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
6 Why does it matter? Disengaged employees cost roughly $13k a year EACH in lost productivity. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
7 3 Types of Employee Engagement Average worker is unproductive 33.5 days per year (1-2 hours/day) Engaged (29%) Work with passion and connected Not engaged (54%) Checked out; auto pilot; retired in place Actively disengaged (17%) Unhappy in their work; acting out their unhappiness by undermining what their engaged co-workers accomplish. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
8 Government re-design and the three legged stool 1. Cut costs 2. Generate revenue 3. System change/process improvement MAVEN PERSPECTIVES LLC SEPTEMBER 2013
9 Employee Engagement What if the stool has four legs? 1. Cuts 2. Revenue enhancement 3. System change 4. Employee Engagement And what if employee engagement is the place to start? MAVEN PERSPECTIVES LLC SEPTEMBER 2013
10 12 elements of Employee Engagement I know what is expected I have the materials and equipment I need I do what I do best every day I have received recognition in the last 7 days My supervisor or someone at work cares My development is encouraged My opinions count The purpose of the organization makes me feel important My co-workers are committed to quality I have a friend at work In the last 6 months, someone at work has talked to me about my progress I have opportunities to learn and grow MAVEN PERSPECTIVES LLC SEPTEMBER 2013
11 What is the problem? Actively engaged employees are extremely satisfied with their managers. Disengaged and actively disengaged workers are very unhappy with their managers. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
12 How do you build a culture that supports employee engagement? MAVEN PERSPECTIVES LLC SEPTEMBER 2013
13 It is all about leadership. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
14 Excellence in government is never an accident: it is the result of high intention, sincere effort, intelligent direction, skillful execution, and the vision among leaders to see obstacles as opportunities. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
15 Upward Mobility Training Series Upward Mobility I (knowledge and skills) Upward Mobility II (tendency and personality) Drive Results through Team 4-hour sessions MAVEN PERSPECTIVES LLC SEPTEMBER 2013
16 Maven Professional Development Consultations Up to three, 1-hour sessions with Maven staff During work hours Sessions should be started within two months of initial training To schedule: or Call: MAVEN PERSPECTIVES LLC JANUARY 2014
17 Itasca County Government preserves and enhances the quality of life, the environment, and economic well-being for the community. MAVEN PERSPECTIVES LLC JANUARY 2014
18 Provide effective and efficient services to the public MAVEN PERSPECTIVES LLC JANUARY 2014
19 MAVEN PERSPECTIVES LLC JANUARY 2014
20 To be a great leader, you have to be a great employee first. MAVEN PERSPECTIVES LLC JANUARY 2014
21 Successful Worker Job Description Purpose: Desirable skills, attributes, and knowledge necessary for quality personal and professional development leading to healthy businesses in the greater Itasca area. Required Job Duties Show up and be prepared to start work prior to work start time Commitment to work schedule: attends work as scheduled, remains flexible Appropriately dressed for work according to safety regulations and employer direction Greet every day with an entrepreneurial mindset, continually seeking new opportunities and cost savings Actively engage within the company seeking opportunities to contribute to the success of the organization Ability and desire to grow with an organization Enjoy work and communicate ideas to continually improve work enjoyment Personal accountability to the success of the organization Ability to act independently and work in a cohesive manner with others Dependable: ability to complete tasks and do what you say you are going to do, keep your word Respectful to others at all times Ability to comfortably interact with social media, phone systems, and computers MAVEN PERSPECTIVES LLC JANUARY 2014
22 You lead people. You manage systems, processes, and work. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
23 Leaders build effective teams. Forming, Storming, Norming, Performing MAVEN PERSPECTIVES LLC JANUARY 2014
24 The resume Get Hired. Strategies References The application process The strengths based interview Elevator speech MAVEN PERSPECTIVES LLC JANUARY 2014
25
26 Upward Mobility I Skill Knowledge Necessary for top performance but not sufficient Skills and Knowledge Harder to see and develop Characteristics that lead to longer-term success MAVEN PERSPECTIVES LLC FEBRUARY 2014
27 MAVEN PERSPECTIVES LLC SEPTEMBER 2013
28 What Is Emotional Intelligence? The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships. MAVEN PERSPECTIVES LLC FEBRUARY 2014
29 The EI Framework Self Awareness Self Management Social Awareness Social Skills MAVEN PERSPECTIVES LLC FEBRUARY 2014
30 Priorities of Your DiSC Style i Style i Style + Accuracy Maven Perspectives LLC February 2014
31 MAVEN PERSPECTIVES LLC SEPTEMBER 2013
32 Priorities of Your DiSC Style S Style S Style + Objectivity 32
33 Improving Your Effectiveness 33
34 Your Role in Development Provide resources and opportunities that: Help employees capitalize on their potential Support their long-term growth 34
35 CFO asks CEO: What happens if we invest in developing our people and then they leave us? CEO: WHAT HAPPENS IF WE DON T, AND THEY STAY? MAVEN PERSPECTIVES LLC SEPTEMBER 2013
36 Engage your employees through Mobility Training MAVEN PERSPECTIVES LLC JANUARY 2014
37 It is great to know that the County is providing a resource for us to improve ourselves. I am optimistic that positive change is forth coming in Itasca County. Itasca County Employee 2013 Itasca County Employee 2013 I attended the Upward Mobility training yesterday. Thank you for your investment in the Itasca County family. Itasca County employee s say it best. MAVEN PERSPECTIVES LLC SEPTEMBER 2013
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