ISO 9001:2008 Certification of National Authority India. Cabinet Secretariat Government of India

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Cornelius Shepherd
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1 ISO 9001:2008 Certification of National Authority India Cabinet Secretariat Government of India

2 Presentation Outline 1. ISO: 9001:2008 Certificate 2. What is ISO 9001:2008? 3. What were the objectives of NA? 4. What are specific gains to NA? 5. What is the general significance? 6. Certification Process 7. Relevance of ISO 9001:2008 for OPCW 8. ISO 9000 Potential

3 1. ISO: 9001:2008 Certificate Awarded on November 26, 2010 Awarded by Bureau Veritas A France-based certification body 140 countries 900 offices 39,000 employees

4 2. What is ISO 9001:2008? ISO 9001 is an International Standard developed by ISO (the International Organization for Standardization) Specifies following requirements for a quality management system: Ability to consistently provide the outputs that meet stakeholder expectations and applicable statutory and regulatory requirements enhance service recipients satisfaction through the effective application of the system

5 3. What were the objectives of NA? i. To establish a Quality Management System (QMS) meeting the best management practices to enhance effectiveness and efficiency of National Authority (NA) ii. To ensure that NA consistently meets the requirements agreed with all interested parties Go to Vision iii. iv. To provide a basis for ensuring confidentiality of information related to the activities of NA To align the NA with the objects and purpose of CWC v. To establish self enhancing mechanisms through internal audits and management reviews, thereby ensuring continual improvement vi. To ensure sustainability of effective management practices

6 4. What are specific gains to NA? i. Identified processes needed for effective and efficient implementation of CWC ii. Defined and documented procedures iii. Measured Process improvements leading to better service delivery Go to SOPs Slides iv. Reviewed Process Effectiveness Criteria v. Created review mechanisms vi. Established Self Audit system

7 4. What are specific gains to NA? vii. Applied SMART criteria on Result Framework Document (RFD) for National Authority viii. Improved scheduling of all tasks for CWC ix. Improvement of monitoring mechanisms through the metrics of: Time, Quality, and Quantity x. Alignment of organisation s quality policy and quality objectives xi. Control of external and internal documents with revision status

8 4. What are specific gains to NA? xii. Speedy retrieval of records and files with a target of 60 seconds xiii. Competency enhancements of all associates xiv. Clarity in roles and responsibilities xv. Developed formats for better flow of information and improved communication xvi. Deployed system of informed, effective decisions based on data xvii. Consistent, reliable processes with common framework xviii.standardization and consistency in services provided to the agencies and public

9 ISO 9001: Summary of Benefits / Improvements:

10 5. What is the general significance? Wider adoption of the ISO 9001 initiative by other Government departments will contribute towards sustainability of Performance Management efforts

11 6. Certification Process Stage I Stage II Stage III Stage IV Stage V Stage VI Awareness program on Quality Management System (QMS) Review of existing processes QMS documentation in the form of Manual, System Procedures, SOPS, Auditors training Pre-assessment audit of established systems in NA Certification Assessment

12 6. Certification Process timeline

13 7. Relevance for OPCW Potential to contribute towards effective and efficient NAs Improved inter-agency coordination within country Better coordination with OPCW Enhanced capacity of NAs to meet object and purpose of CWC OPCW can also move towards 9001: for information security management system for laboratory accreditation

14 8. ISO 9000 Potential

15 THE P-D-C-A Cycle Asset repository

16 CONTINUAL IMPROVEMENT P A D C P D C A P D C

17 Information Security Management System (ISMS) confidentiality integrity availability

18 Quality Improvement Process of Six Sigma Path to Six Sigma 6 Sigma 3.4 Defects Sigma levels and Defects per million opportunities (DPMO) 5 Sigma 4 Sigma 6,210 Defects 3 Sigma 66,807 Defects 2 Sigma 308,537 Defects 18

19 ISO 9001 Impact Level 1 Level 2 Level 3 Level 4 Management Coordination Interpersonal Coordination Process Coordination Empowerment

21 Thank You

22 List of Standard Operating Procedures (SOP)

23 List of Standard Operating Procedures (SOP)

24 VISION Internationally recognized for its managerial and technical excellence to fulfill the collective aspirations of the comity of nations embodied in the Chemical Weapons Convention.

25 erformance Obligations in RFD for NA ( ) Sample Objective Weight Success Indicator Excellent Very Good Target Good Fair Poor Description Relative Weight 100% 90% 80% 70% 60% Objective 1 Effective Management of the Chemical Weapons Destruction Program 30% a. On-time Completion b. Safety of the program 15 % 15 % By April 28, 2009 No incidents By May 15, 2009 One minor incident By May 31, 2009 One major incident By June 15, 2009 Two incidents By June 30, 2009 Three incidents Objective 2 Effective Management of the Declarations 25% Percentage reduction in the discrepancies between declarations submitted and inspection results 25% 20 % 15% 10% 5% 0% Objective 3 Effective Management of OPCW Inspections 25% Number of errors committed by NACWC Escort Officers 25% Objective 4 Effective Implementation of Performance Agenda for % Aggregate score for the 3- Point Performance Agenda 20% Total Weight = 100%

M.Sc. (I.T.) Sem. IV IT INFRASTRUCTURE MANAGEMENT QUESTION BANK ( )

M.Sc. (I.T.) Sem. IV IT INFRASTRUCTURE MANAGEMENT QUESTION BANK (2014 2015) Unit 1: Introduction 1. List and explain the four Perspectives of ITSM. 2. Explain the terms Service Agreement and Service Level