Global Employer of Choice

Transcription

1 Global Employer of Choice Business Process Development and Improvement

2 Objectives Understanding the importance of business processes Become familiar with the necessary steps to create business processes Understand how process flowcharts can help with process development and improvement Become familiar with flowcharting processes 2

3 Origins Taylor - Scientific Management Herzberg -Job Enrichment Deming - Total Quality Management Porter - Value-Added Analysis ISO Continuous Quality Improvement 3

4 What is a Process? A specific ordering of work activities across time and space, with a beginning, an end, and clearly identified inputs and outputs: a structure for action. (Davenport, 1993) 4

5 What is a Business Process? A group of logically related tasks that use the organization's resources to provide customer-oriented results in support of the organization's objectives. 5

6 Why Develop Business Processes? Improve productivity and efficiency Alignment with business goals Eliminate duplication of job responsibilities Eliminate gaps Manage resource reduction Minimize impact of turnover or succession Increase transparency Communication, training and customer service 6

7 Global Employer of Choice Business Process Development

8 Identification Understanding Ownership Documentation and Flow Charting Validation Continuous Quality Improvement 8

9 Identify processes Identification Review board policies and procedures Review strategic goals and priorities Review HR operational procedures 9

10 Understanding Discuss the process with key employees Perform a process walk-through Consider various data sources Carefully resolve any inconsistencies Existing New process Ideal Realistic process Understand customers expectations from the process 10

11 Ownership Should be director or senior manager whose area of responsibility intersects most with the process Owner should determine lines of responsibility for individual employee and departmental roles Responsibility for process implementation 11

12 Documentation/Flow Charting Create a step-by-step narrative for each process Develop a flow chart for each narrative 12

13 Business Process Flow Chart Symbols Activity Begin Process End Process Document Data Storage Decision Connector/represents a relationship 13

14 Rules for Data Symbols Symbol used to identify the start of a business process Principal informed of decision Tenured? No Activity should be described as a verb Yes Decisions have only two possibilities (Yes & No) Connectors should not cross paths Use this symbol to end a process/process decision point 14

15 Validation Are process steps clearly described? Does every path take you either back to or ahead to another step? Does the process accurately describe what actually happens? 15

16 Continuous Quality Improvement Review each process: What works? What doesn t work? Revise process as needed: Resource consideration Technology requirements Plan, communicate and implement changes Process improvements must focus on results Support teaching and learning 16

17 Global Employer of Choice Sample Processes

18 Redistricting/Rezoning Process School Year # of New Schools Opened # of Schools Impacted TOTALS

19 Redistricting/Rezoning Process 19

20 Redistricting/Rezoning Process 20

21 Non-Renewal of Certificated Employees 21

22 Certification Renewal Process 22

23 Internal Investigation Process 23

24 Criminal Background Clearance Process 24

25 Substitute Teacher Application Process 25

26 Version Management For different versions of a business process or data flow, some mandatory information must be on the flowchart. Name of the business process Unique number of the business process* Revision number* Date of last change Business owner Page number with total pages Alignment to policies and procedures* *Under Development 26

27 Group Exercise Define your going to work process 27

28 Where Do We Go From Here? Continue process development Focus on process improvement Procedure development Align processes with Key Performance Indicators Continue workflow automation 28

29 Take Away Find a process that needs improvement Organize staff knowledgeable about the process Clarify the knowledge about the process Understand the process Select the improvements needed 29

30 Questions 30