A Modern Vision of Enterprise GIS. Adam Carnow and Keith Cooke

Transcription

1 A Modern Vision of Enterprise GIS Adam Carnow and Keith Cooke

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5 If all you ever do with GIS is make paper maps, then that is the only thing your customers will ask you for

6 Successful GIS Implementation Requires More Than Technology Vision and Leadership Understanding How GIS Contributes Planning and Governance Evolutionary Approaches Apps that are Engaging Good People

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13 Implementing a Location Platform

14 ArcGIS enables every employee and contractor to easily discover, use, make, and share maps from any device, anywhere, anytime.

15 Traditional GIS Implementations File-Based Database- Centric Server-Centric

16 ArcGIS is now a Location Platform ArcGIS

17 Making GIS easier & available to anyone Knowledge Workers Executive Access Public Engagement Work Anywhere Enterprise Integration Professional GIS ArcGIS

18 GIS is a System of Record Organizing and managing the geographic context of your assets and resources

19 Increased Demand For authoritative mapping and location-aware apps at work Pew Research Center 74% of adults use their smartphone to get directions or other information based on their current location

20 People Use Maps at Work But confusion results when maps are not generated from your authoritative information and/or are out of date

21 One corporate system No user limitations 3-clicks or less Uniformity in all their maps As easy to use as their iphone At Work People Want

22 What Does a Location Platform Look Like?

23 Permits CMMS EAM

24 Permits GIS CMMS EAM

25 Permits GIS LOCATION PLATFORM CMMS EAM

26 Permits GIS LOCATION PLATFORM CMMS EAM

27 Permits GIS LOCATION PLATFORM CMMS EAM

28 Permits GIS LOCATION PLATFORM CMMS EAM

29 Permits GIS CMMS ArcGIS EAM

30 ArcGIS for Desktop Spatial Analysis ArcGIS as a Location Platform ArcGIS for Server Enterprise Integration Permitting Work Orders EAM ArcGIS Online Online Content and Services Executive Dashboard Operational Viewer Mobile Worker Permit Applicant Citizen Notifier

31 Best Practices Deploy the complete platform Create a destination Configure first, customize second Develop useful information products Light up everyone in the organization

32 A Complete Location Platform Providing mapping, analysis, data management, and collaboration Data Management Planning & Analysis Field Mobility Operational Awareness Constituent Engagement Collect, organize, Transform data Get information Disseminate Get feedback and exchange data into actionable into and out information where and make information of the field and when it informed decisions is needed ArcGIS Integrated Web GIS Platform

33 ArcGIS for Your Organization Transforming how people use information and geography to do their work through maps and apps 1 Geo-Centric / GIS Location Platform for Organization Location Platform for Developers 3 2

34 Change Management

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36 Importance of Change Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while. Jack Welch

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38 8.Instistute Change 1. Create Sense of Urgency 2. Build Guiding Coalition 7. Sustain Acceleration The Big Change Opportunity 3.Form Strategic Vision and Initiatives Awareness 6. Generate Short Term Wins 5. Enable Action by Removing Barriers 4. Enlist Volunteer Army Source: Kotter International, 2015

39 Know Your Stakeholders Champions Resisters Technology Change Helpers Awareness Bystanders

40 8.Instistute Change 1. Create Sense of Urgency 2. Build Guiding Coalition 7. Sustain Acceleration The Big Change Opportunity 3.Form Strategic Vision and Initiatives 6. Generate Short Term Wins 5. Enable Action by Removing Barriers 4. Enlist Volunteer Army Source: Kotter International, 2015

41 Communication Tools Strategic Plans GIS Working Groups Outreach initiatives Step 5: Enable Action by Removing Barriers

42 Strategic Plan What are you building Focus on the business workflows Pick the top 5 critical workflows Step 5: Enable Action by Removing Barriers

43 Adoption Recognize short-term wins Re-affirm commitments, project understanding Continue to build relationships Reinforce objectives, success criteria Step 6: Generate Short Term Wins

44 Quick Wins Where is the low hanging fruit? Set a quick tempo Create and recognize short term wins Define and engineer visible performance improvements Step 6: Generate Short Term Wins

45 8.Instistute Change 1. Create Sense of Urgency 2. Build Guiding Coalition 7.Sustain Acceleration The Big Change Opportunity 3.Form Strategic Vision and Initiatives Advocacy 6. Generate Short Term Wins 5. Enable Action by Removing Barriers 4. Enlist Volunteer Army Source: Kotter International, 2015

46 Sustaining Change Leverage early wins to sustain and accelerate change Invest in developing employees Reinvigorate the change process with new projects Communicate up and down your chain of command Advocacy Step 7: Sustain Change

47 Advocacy Success breeds success how do you publicize your success? Adding a new community of change champions Broadens the reach of the change initiative Team and individual success creates new advocates Advocacy Step 7: Sustain Change

48 Technology Change: Initial Reactions We don t have time OK, sounds good It s too difficult We ve always done it this way We don t manage data that way That s not our workflow! Staff Resistant to change Sounds Great! How can I help? The way we do it works just fine. Yeah, right My team doesn t need this Advocacy

49 Technology Change: The new reaction This saved me time! That was great! That was surprisingly simple. I like this new way of doing things. I didn t know that about our business. That s not our workflow! What s next? Sounds Great! How can I help? The way we do it works just fine. Can I try it this way? I see how this helps my team. Advocacy

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51 The Power of Spatial Analysis

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58 Spatial Analysis Techniques Fall into Six Categories Understanding Where Measuring Size, Shape & Distribution Determining How Places are Related Finding the Best Locations & Paths Detecting & Quantifying Patterns Making Predictions

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66 Engaging with Executives

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68 GIS is a System of Record Organizing and managing the geographic context of your assets and resources

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71 Solution Map Problem Problem Statement Cause Negative Impact How We Solve the Problem Positive Outcome

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73 Making GIS Sustainable

74 Gartner Top 10 Strategic Technology Trends for Smart Government Government agency leaders recognize that prerecession business models are not sustainable, and are willing to pursue radical service changes by making targeted IT investments.

75 Driving Forces The pace of technology change is increasing. Customers expect single-topic, focused, easy-to-use apps that run on any device.

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77 Collaboration Your Customers Expect to Use a Modern Solution FTP + *.SHP =?

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79 Gartner Top 10 Strategic Technology Trends for Smart Government In the belief that every agency or government program business process is unique, program managers have historically favored the development of highly customized IT solutions over commercial offthe-shelf (COTS) products or cloud-based business services. More often than not, the presumed uniqueness of a business process is overstated. Taking the time to decompose and document processes with a business process management (BPM) methodology will identify business functions where variability is low and common practices (and software applications) can be shared.

80 Your organization s workflows really aren t that special or unique. Don t reinvent the wheel.

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83 The Decision COTS vs. Custom

84 The Business Case Configure vs. Build I d rather have an app that has less functionality that someone else maintains than something we have to build and maintain in-house. State EMA Director

85 Esri COTS White Paper 2011 Philosophy: Go With The Grain Technology: ArcGIS as an integrated platform Methodology: Follow Best Practices

86 Best Practices Configure existing tools first, and use customizations sparingly and as deemed absolutely essential by project leadership. Interface with other business systems using web services or routine Extract, Transform & Load (ETL) data movements. Shape human workflows to leverage the native capabilities and strengths of the platform. Use a Rapid Application Development Methodology Apps should be mobile-ready

87 ArcGIS Solutions Ready-To-Use COTS Resources

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89 ArcGIS Open Data

90 Operations Dashboard & Collector

91 Esri Maps for Office

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94 Strategic Planning

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97 You must define success for your GIS A new measure of success Have we transformed this organization with spatial insight that supports business? a) Completely b) Partially c) Not at all

98 Program Staff GIS Staff Executives ArcGIS Citizens

99 Data Management Planning & Analysis Field Mobility Operational Awareness Citizen Engagement Elections Emergency Management Facility Management Fire Rescue Land Records Parks & Recreation Planning Police Public Works Utilities

100 Data Management Planning & Analysis Field Mobility Operational Awareness Citizen Engagement Elections Emergency Management Facility Management Fire Rescue Land Records Parks & Recreation Planning Police Public Works Utilities

101 Data Management Planning & Analysis Field Mobility Operational Awareness Citizen Engagement Elections Emergency Management Facility Management Fire Rescue Land Records Parks & Recreation COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS COTS Planning COTS COTS COTS Police COTS COTS COTS Public Works COTS COTS COTS Utilities COTS COTS COTS

102 GeoVision GIS Assessment

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106 Summary

107 How do we get there? Drive toward your vision. Engage your community (Esri, Partners, Peers) Living GIS Strategic Plan Get/Expand Executive Sponsorship

108 Road map to Success Embrace change (technology, expectations) Implement GIS as a location platform to support business across all six business patterns Sell the value of your GIS Engage executives & make them GIS users Deploy COTS, mobile-capable focused apps ASAP Market Spatial Analysis capabilities to your customers

109 GIS Manager or GIS Leader?

110 Good business leaders create a vision, articulate the vision, passionately own the vision, & relentlessly drive it to completion.

111 ArcGIS enables every employee and contractor to easily discover, use, make, and share maps from any device, anywhere, anytime.

112 THANK YOU! Adam x8679 Keith x4419