Strategic Planning A to Z

Transcription

1 ning A to Z MidwayUSA Deanna Herwald, Vice President of Quality Management Systems Linda Bounds, Vice President of Financial Services Category 2: Strategy 2.1 Strategy Development 2.2 Strategy Implementation P L S T R A T E G Y H I N K N X E C U T E ning from A to Z! 1

2 Overview 1 Set the Direction 2 Objectives 3 Develop Ideas 4 Create 5 6 Execute 7 Control Results of Completed APs Set the Direction Set the Direction Results Review & SWOT Analysis 2

3 Set the Direction Create Objectives 2016 Objective Goal #1 Improve 94% #2 Improve Employee & Engagement 84% #3 Maintain Supplier & Partner 92% #4 Improve Shareholder 100% #5 Improve Efficiency (Cost to Operate) 17.8% #6 Improve Inventory Turns on Standard Inventory 10 the Objectives To ALL Employees Through a variety of methods Several times throughout the year Examples Quarterly State of the Business meetings Quarterly Department Knowledge Sharing meetings Monthly Department Baldrige meetings Intranet Internal postings Develop Ideas Review results Review work systems Review core competencies Review Customer analysis Review market analysis Review SWOT analysis Ideas captured INNOVATION CAPTURED 3

4 Create 2015 Company Action Operational Goal Objective Search and Browse Improvement Operation Steel Core Returns Center Customer Customer Stakeholder Key Requirement Ease of finding what you re looking for using search Product selection Easy to do business with Due Date 10/1/15 3/31/15 9/2/15 Create Workforce ning Create Finalize and Approve Submit to CEO for approval Reviewed by Board of Directors 4

5 the To ALL Employees Through a variety of methods Several times throughout the year Examples Quarterly State of the Business meetings Quarterly Department Knowledge Sharing meetings Monthly Department Baldrige meetings Intranet Internal postings, deploy, deploy and then deploy some more! Execute the Control Results of Completed Action s 5

6 Results Stakeholders: Customers 1 Set the Direction Customer Key Requirement: #2 requirement lowcost shipping Operational Goal: Customer Objective: Customer 94% 2 Objectives ed: State of the Business meeting to Department Leadership Teams ed: Department Knowledge Sharing meetings to all Employees ed: Intranet 6

7 3 Develop Ideas Results Review: Customer satisfaction survey score on shipping charges shows several points below goal Customer Analysis: Voice of the Customer process shows sustained high percentage of complaints from Customers on the cost of shipping Market Analysis: Market analysis shows competitors with lower cost shipping 4 Create Action Analysis: Analysis of idea to restructure shipping charges to reduce cost to Customers is determined to provide value Action Selection: Shipping Charge action plan is added to the strategic plan Workforce and Financial Integration: Future year budget adjusted based on change to shipping charges. Resources allocated to implement the change. Approval: CEO approves the strategic plan 5 ed: State of the Business meeting to Department Leadership Teams ed: Department Knowledge Sharing meetings to all Employees ed: Intranet 7

8 6 Execute Project Management Process: Action plan is implemented to achieve defined goals Execution Measure: Action plan is implemented on time 7 Control Results of Completed APs Results: Action plan (AP) is monitored after implementation to ensure results are achieved Completed AP Shipping Charge Measure Shipping Charges Score Results Pre AP Post AP Goal 74% 78% 85% Results 8

9 Overview 1 Set the Direction 2 Objectives 3 Develop Ideas 4 Create 5 6 Execute 7 Control Results of Completed APs Questions? Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: qms@midwayusa.com 9