ISO 9001:2015 The Sticky Clauses
|
|
- Brandon Sharp
- 5 years ago
- Views:
Transcription
1 ISO 9001:2015 The Sticky Clauses How to get unstuck without becoming unglued By Charlie Cianfrani All rights reserved
2 About Your Presenter: Charlie Cianfrani Professional Experience o Business advisor with over 50 years of experience as an operations and quality executive o Over 25 years as a participant in TC 176 and the US TAG to ISO TC 176 the committee responsible for ISO 9001 o Direct contributor to writing ISO 9001:2008, ISO 9001:2000, ISO 9004:2009 and ISO 9004:2018 and the latest publication of the QMP s o ASQ Fellow, ASQ CQE, CRE, CQA and an Exemplar Globalcertified QMS auditor all rights reserved 2
3 Disclaimers o The information provided here today is meant to give an accurate picture of the meaning and intent of ISO 9001:2015. o The content presented is not an official view of ISO/TC176 but rather based on my 50+ years of experience in P & L and quality management assignments domestically and internationally. o Think carefully before making any changes to your system just to adhere to the perceived requirements of a Standard. o The real questions to ask are How does the process help the organization achieve its objectives and do the processes add value? all rights reserved 3
4 ISO 9001 Has Become a Global Standard Results from the 2015 ISO Survey ISO 9001 Certifications by Country all rights reserved 4
5 The evolution of ISO 9001 ISO has a requirement to review and reaffirm or update each Standard every 5 years ISO 9001 was first issued in 1987 Tweaked in 1994 (no major changes) Major updating in 2000 process approach introduced Tweaked again in 2008 Major updating in 2015 Annex SL format introduced (mandated by the ISO TMB) all rights reserved 5
6 ISO 9001:2015 journey to reality June 2013 CD Committee Draft June October 2014 DIS Draft International Standard FDIS was released for translation on 10 May FDIS ballot opened on 9 July and closed on 9 September 2015 September 2015 International Standard published all rights reserved 6
7 Our Goal For This Presentation We will address eight sticky clauses in ISO 9001:2015, their requirements, and possible approaches to address and comply with these requirements. 1. Understanding the Organization and its Context (Clause 4.1) 2. Needs and Expectations of Interested parties (Clause 4.2) 3. Leadership (Clause 5) 4. Actions to Address Risks and Opportunities (Clause 6.1 and others) 5. Knowledge, competence, and innovation (Clause 7.1.6, 7.2 and 10.1 note) 6. Understanding documented information requirements (clause 7.5) 7. Measuring customer satisfaction (Clause 9.1.2) 8. Alignment of objectives (Clauses 6.2, 7.3 and 7.4) all rights reserved 7
8 ISO 9001:2015 was developed to be consistent with the Quality Management Principles (QMPs) See ISO 9000:2015 Clause 2.3 The QMPs are Customer Focus Leadership Engagement of People Process Approach Improvement Evidence-based Decision Making Relationship Management all rights reserved 8
9 Think! 9
10 Sticky Clause #1: Understanding the Organization and its Context (Clause 4.1) Clause 4.1: The Requirement 1. Determine relevant external and internal issues that can impact the strategic and tactical directions of the organization and that directly affect the achievement of the intent of the QMS 2. Monitor and review information about the relevant external and internal issues Notes of factors to consider Both positive and negative issues External Issues can arise from legal, technological, competitive, market, cultural, social, and economic environments whether international, national, regional or local Internal ssues may be related to values, culture, knowledge and performance of the organization. all rights reserved 10
11 Why Do It? Understanding the Organization and its Context (Clause 4.1) o Ensure QMS is structured for both the needs of today and tomorrow o Integrate QMS processes into the organization strategic and tactical activities o Explore interactions between processes that may be related to external and internal issues o Discover, understand and plan to address threats, opportunities, and technology shifts all rights reserved 11
12 Examples Understanding the Organization and its Context (Clause 4.1) o Define (and in most cases document) a process or processes for considering internal and external issues Who should participate When and how often to consider issues How to document results o Method of follow-up to assess status who and with whom o Consider implementation of a self-assessment process (not a requirement) o Ensure integration into the strategic and tactical plans of the organization o Make this integral to a strategic planning process all rights reserved 12
13 Understanding the Essence Understanding the Organization and its Context (Clause 4.1 and 4.2) Strategic Risk Planning Input: Threats & Opportunities External Scan Self-Assessment Internal Scan Itemized Risks Focus Strategy Mission Vision Output: Action Plans & Objectives Execution Monitoring Learning all rights reserved 13
14 Understanding the Essence Understanding the Organization and its Context (Clause 4.1 and 4.2) Threats Strategic Planning Ideas External Scan Self Assessment Internal Scan Issues Risks Principles Innovations Mission Vision Strategies Develop And Implement New System Action Plans Objectives Alignment Objectives People System Development Process Management Optimization Identify Key Processes all rights reserved 14
15 Threats Strategic Planning Ideas External Scan Self Assessment Internal Scan Issues Risks Principles Innovations Mission Vision Strategies This is the essence of what is required by ISO 9001 Clauses 4.1 and 4.2 all rights reserved 15
16 Sticky Clause #2 Needs and Expectations of Interested Parties (Clause 4.2) Clause 4.2: The Requirement 1. Determine the interested parties that are relevant to the quality management system 2. Determine the relevant requirements of these interested parties 3. Monitor and review information about these interested parties and their relevant requirements 4. The results of the analysis of relevant interested parties should be used in planning the QMS (see also Clause 4.3) all rights reserved 16
17 Why Do It? Needs and Expectations of Interested Parties (Clause 4.2) o Risk avoidance o Interested parties is new language in ISO 9001:2015 o Needs of interests of parties beyond the direct customer may impact the content of the QMS of the organization o Ideas for new products or services that have marketplace relevance o Consideration of relevant needs/requirements/interests of interested parties can influence of product design, production or delivery processes all rights reserved 17
18 Examples Needs and Expectations of Interested Parties (Clause 4.2) o Define and deploy processes to determine if interested parties are impacted by the activities of the organization o Document processes for identification of interested parties o Establish criteria for assessing relevance o Keep records of identification and relevance decisions o Consider actions to lessen or eliminate the extent of any impact on relevant interested parties o Examples of organizations that could potentially be considered interested parties all rights reserved 18
19 Interested parties can impact process design Shareholders The QMS of the organization Regulators The organization Process Providers Customer Internal divisions Customer feedback Design consultants all rights reserved 19
20 Sticky Clause #3 Leadership (Clause 5) Clause 5: The Requirement 1. Clause 5 which has 4 sub-clauses; Clause 5.1 is titled Leadership and commitment 2. Prime leadership requirements are in General top managers are required to demonstrate leadership and commitment to the QMS by carrying out specific duties specific activities that are required are articulated in Clause all rights reserved 20
21 What are Top Managements Responsibilities? Leadership (Clause 5) o Taking accountability for the effectiveness of the quality management system o Ensuring that the quality policy and quality objectives are established for the organization and are compatible with the context and strategic direction of the organization o Ensuring the integration of the quality management system requirements into the organization s business processes o Promoting the use of the process approach and risk-based thinking o Ensuring that the resources needed for the quality management system are available all rights reserved 21
22 What are Top Managements Responsibilities (Continued)? Leadership (Clause 5) o Communicating the importance of effective quality management and of conforming to the quality management system requirements o Ensuring that the quality management system achieves its intended results o Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system o Promoting improvement o Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility all rights reserved 22
23 Job 1 Leadership (Clause 5) Communicate Communicate Communicate all rights reserved 23
24 Job 2 Leadership (Clause 5) Establish Quality Policy all rights reserved 24
25 Job 3 Leadership (Clause 5) Structure objectives that are aligned with Policy Establish Quality Policy Quality Objective Quality Objective Quality Objective all rights reserved 25
26 Management Commitment Leadership (Clause 5) ensure that the resources needed are available Establish Quality Policy Quality Objective Quality Objective Quality Objective Provide Resources Management Review all rights reserved 26
27 The Quality Hierarchy* Leadership (Clause 5) Organizational Sustainability EFQM, Baldrige World class performance ISO 9004 Beyond minimum requirements ISO 9001 Foundation * Concept developed by Joe Tsiakals and used with permission Prevent defects Meet minimum requirements Conform to customer requirements all rights reserved 27
28 Quality Policy Be the leading supplier of hi-tech bicycles as viewed by our customers Be proactive in listening to and communicating with customers Achieve 99% delivery to customer commitment date Ship replacement parts in 24 hours Maintain a competent staff Quality Objective - MD Hold quarterly meetings with key customers Visit 3 customers each quarter to solicit customer input (Quality and design) Quality Objective - Marketing VP Conduct market research to determine who is perceived as the leading supplier Quality Objective - Design Complete titanium disk brake project on time and w/in budget Quality Objective - Production Manager 99.5% on time delivery to customer all rights reserved commitment date 28
29 Engagement of Top Management? Why? How? Important to know what can and should not be delegated What gets measured gets done (follow the process approach!!) Engagement is a critical component of sustainability all rights reserved 29
30 Why do it? Leadership (Clause 5) o Facilitate top management strategic engagement with the QMS o Ensure responsibilities, accountabilities and authorities are clear and unambiguous o Enhance communication with and involvement of all staff throughout the organization o Enhance risk assessment and exploration of opportunities o Emphasize customer satisfaction throughout the organization o Integrate quality management into the tactical activities of the organization o Ensure alignment of processes and objectives with strategic and tactical plans all rights reserved 30
31 Examples Leadership (Clause 5) o Help determine what top managers should and should not delegate and how the delegation will work o Practice and learn to speak in the language of management ($$$$) o Design and deploy a Cost of Quality process o Provide management with actionable information all rights reserved 31
32 Sticky Clause #4 Risks and Opportunities (Clause 6.1) Clause 6.1: The Requirement 1. Consider issues relevant to the organization 2. Determine the risks and opportunities that need to be addressed in planning the QMS related to the issues that are considered 3. Consider risks and opportunities that impact the organization s ability to achieve intended results, prevent or reduce undesired effects, and achieve improvement 4. Address actions to be taken and how to integrate the actions into the QMS 5. Determine how to evaluate effectiveness of actions taken 6. Balance actions taken to address risks and opportunities to the potential impact of the risk on conformity of products and services all rights reserved 32
33 Risk and Opportunities (Clause 6.1) o Synopsis of the intent of the requirement is: Consider risks and opportunities that impact the organization s ability to achieve intended results, prevent or reduce undesired effects, and achieve improvement Address actions to be taken and how to integrate the actions into the QMS Determine how to evaluate effectiveness of actions taken Balance actions taken to address risks and opportunities to the potential impact of the risk on conformity of products and services all rights reserved 33
34 CC1 Why do it? o Mitigate liability exposure o Enhance sensitivity to safety o Mitigate financial exposure related to risks o Enhance customer satisfaction o Meet requirements of clause o Expand breadth and depth of the QMS o Important to enhance sustainability o Improve product development cycle times o Prevent costly situations all rights reserved 34
35 Slide 34 CC1 Need words around next to last bullet Charlie Cianfrani, 10/14/2016
36 Internal Risks to Consider o Implement internal audit and self-assessment processes o Gather and analyze of quality cost data o Analysis of technology trend information o Competitive analysis o Analyze results of customer reviews and feedback o Assess actual vs intended internal values and culture o Analyze operational and financial data to assess performance o Implementing processes to consider best practices and comparisons with industry benchmarks o Analyze performance and interactions of processes all rights reserved 35
37 External Risks to Consider o Deploy processes to consider: The economic environment International trade conditions, processes and barriers. Competitive products and services Technology trends Regulatory changes Opportunities and conditions related to a wide variety of outsourcing strategies all rights reserved 36
38 Examples of how to do it - Tool Examples o SWOT (strengths, weaknesses, opportunities, threats) analysis o Process mapping and flow charting o FMEA (failure modes and effects analysis) all rights reserved 37
39 SWOT (strengths, weaknesses, opportunities, threats) analysis SWOT Strength Weaknesses Opportunities Threats Process Actions ISO requirement Determine external/internal issues relevant to org purpose Monitor info re issues Determine interested parties Requirements of interested parties Review info re interested parties Simple SWOT analysis format example for considering requirements of Clauses 4 and 6 all rights reserved 38
40 Process mapping and flow charting all rights reserved 39
41 FMEA (failure modes and effects analysis) all rights reserved 40
42 Risk Based Thinking o Teach Everyone Always consider risk Think about the positive aspect of risk (the risk of not taking action) Promote awareness and encourage personal involvement Reward risk input to reinforce the management desire for contribution from ALL employees all rights reserved 41
43 Sticky Clause #5: Understanding Knowledge, Competence and Innovation Requirements (Clause 7.1.6, 7.2 and 10.1 Note) Knowledge Requirements Clause A new requirement ISO Somewhat vague and subject to a wide spectrum of understanding 3. Determine the knowledge necessary for the operation of processes 4. Maintain necessary knowledge and make it available 5. Determine how to acquire or access the necessary additional knowledge to address changing needs and trends all rights reserved 42
44 Why do it? Knowledge o To ensure the availability of the information needed to establish, implement, maintain and improve the quality management system o To ensure that currently required organizational knowledge is obtained o To plan to acquire any necessary additional knowledge and required updates for anticipated future needs o To ensure QMS is effectively implemented o To capture tacit knowledge all rights reserved 43
45 Examples of how to do it - Knowledge o Identify the processes of the QMS o Consider resource requirements for processes (personnel, time, buildings, equipment, utilities, materials, supplies, instruments, software, transport facilities, other infrastructure) o Deploy processes to codify, embed and communicate knowledge required to satisfy customer requirements o Ensure knowledge needed to meet requirements is available when and where it is needed o Consider short and long term resource needs; timing may be critical o Integrate longer-term needs into the organization s strategic and capital plans all rights reserved 44
46 Sticky Clause #5: Understanding Competence Requirements (Clause 7.2) 1. Determine the competence required for persons doing work that affects the performance and effectiveness of the QMS 2. Ensure that everyone has the capability to provide product that meets customer requirements based on appropriate education, training, or experience 3. Take actions to acquire necessary competence 4. Evaluate effectiveness of actions taken 5. Retain appropriate documented information as evidence of competence to effective implementation of the QMS all rights reserved 45
47 Why do it - Competence To Ensure That: o People have the capability to satisfy customer requirements o The capability exists to make the QMS effective o Continual improvement of the effectiveness of the QMS processes occurs o Competence is maintained when transferring workers o Competence is maintained when utilizing temporary staff o Competence is maintained under changing conditions o HR establishes job requirements when hiring all rights reserved 46
48 Examples of How to Do It - Competence o Use some form of written job requirements (i. e. job descriptions) o Competencies required should make sense for each job type; find the right combination of education, training, skill and experience o Some job requirements may be only a performance standard (for example, to produce a quantity of conforming product per day) o Establish processes to ensure newly hired or transferred personnel have the competence to perform assigned tasks to requirements o Train supervision to ensure staff competence, especially in a dynamic work environment o Engage HR in ensuring competence of staff for assignments all rights reserved 47
49 Sticky Clause #5: Understanding Innovation Requirements (note to Clause 10.1) 1. No requirements in ISO 9001: There is note 1 in Clause 10.1 listing innovation as an example of improvement all rights reserved 48
50 Why do it - Innovation o Innovation is a vital component of sustainability o Innovation is a vital component of improvement o Competition is not static o Customer demands are always changing o Cost reduction is continually an issue o Technology is continually unveiling better ways to implement process activities all rights reserved 49
51 How to Do It - Innovation o Define a process o Requires periodic attention o Allocate resources o The QMS should not inhibit consideration of innovative product and process developments o In certain customer or regulatory situations, the changes related to innovation may not be permitted, but the process should capture future opportunities for later action all rights reserved 50
52 Sticky Clause #6: Understanding Documented Information Requirements (Clause 7.5). 1. Most significant change in 2015 is in the nomenclature 2. The previous terms of documents and records have been replaced with documented information 3. The essence of the requirements is that the QMS shall include: all documented information required by ISO 9001:2015 documented information that the organization determines to be necessary for effective operations as applicable, the availability of applicable documented information to establish control of production and service provision (See clause All other requirements similar to the past editions of ISO 9001 all rights reserved 51
53 Why Address Documented Information Requirements o To Ensure: o Consistent performance of all activities affecting quality o Controls are in place to issue and approve documents o Changes in requirements are communicated to those who must implement them o To prevent the use of obsolete information o To make certain that people have up-to-date instructions and requirements all rights reserved 52
54 Examples of How to Address Documented Information Requirements o Define the types of documents in your system o Determine if any change in nomenclature is required or desired o Define the types of documentation that come from other organizations o Maintain a clear differentiation between documents and records o Where the term maintain documented information is used, the intent is the documented information be kept up to date o Where the term retain documented information is used, the intent is similar to the ISO 9001:2008 requirements for a record all rights reserved 53
55 Examples of How to Address Documented Information Requirements (Continued) o Define the control process appropriate for each type of document o The requirements for computer-based documentation may be different from those for paper drawings o Records are a special type of document and require different controls o See Annex A.6 Documented Information in ISO 9001:2015 o No requirement to do anything different without a good reason all rights reserved 54
56 This Table May Help to Understand Documented Information Requirements terminology Old Term New Term Purpose of Documented Information Changes & Corrections Documented procedure Maintain documented information Provide up to date information for process operations Keep up to date with changes Record Retain documented information Provide objective evidence of activities conducted No changes but corrections may be permitted all rights reserved 55
57 Sticky Clause #7: Measuring Customer Satisfaction (Clause 9.1.2) 1. Monitor information relating to customer perception as to whether the organization has met customer needs and expectations. 2. The methods to be used to get this information is not specified in the standard, but methods must be established. all rights reserved 56
58 Why Address Measuring Customer Satisfaction o To understand customers perceptions related to your products so that you can take action to improve the QMS of the organization to improve that perception o To understand actions needed to retain customers o To understand actions needed to expand business o To understand actions needed to grow markets o Typically customer satisfaction is a stated objective of many organizations, but not supported by processes to ensure it is achieved all rights reserved 57
59 Examples of How to Address Measuring Customer Satisfaction o Decide what information you will monitor o Determine how to get that information o Determine how to analyze information (see examples of sources of customer satisfaction information in next slide) o Consider that to demonstrate conformity in regulated markets, it may be sufficient to monitor customer reports of product deficiencies o Consider using focus groups and surveys of product users o Go beyond the requirements in Clause to deploy aggressive processes to gather and USE customer satisfaction information to enhance sustainability o Consider ALL sources of customer satisfaction data all rights reserved 58
60 Examples of How to Address Measuring Customer Satisfaction o If you manufacture products for other companies, consider faceto-face interviews with the individuals who make key buying decisions in customer organizations o Consider that the products you produce may have associated services that are important to the customers o Keep the process dynamic and flexible; the results of monitoring may indicate a need to gather more information through measuring o Include methods to understand what is important to the customers, including price and delivery performance, when deciding what to monitor and measure o Consider using QFD and voice of the customer techniques all rights reserved 59
61 Sources of Customer Satisfaction Data Methods of Gathering Active Receptive Indirect Surveys Focus groups Site visits Interviews Complaints Warranty costs Allowances Letters Articles Trade Shows Repeat business all rights reserved 60
62 Key Measures Trade Shows R&D Sales Calls Surveys Articles Credits & Returns Complaints Customer Ratings Often our customer data is like an incomplete puzzle all rights reserved 61
63 Key Measures Sales Calls Credits & Returns Trade Shows Surveys Complaints R&D Articles Customer Ratings Get the pieces to fit together all rights reserved 62
64 Possible Sources of Data all rights reserved 63
65 Sticky Clause #8: Alignment of Objectives (Clauses 6.2, 7.3 and 7.4) 1. Establish quality objectives at relevant functions, levels and processes needed for the quality management system 2. Quality objectives shall: be consistent with the quality policy; be measurable; take into account applicable requirements; be relevant to conformity of products and services and to enhancement of customer satisfaction; be monitored; be communicated; be updated as appropriate. 3. Plan achievement of objectives. Determine: what will be done; what resources will be required; who will be responsible; when it will be completed; how the results will be evaluated. all rights reserved 64
66 Why Align Objectives o To Ensure: Achievement of operational and financial objectives Commonality of understanding of vision and mission and how they will be realized Requirements are met Resources are allocated Staff works with commonality of purpose Communication of objectives and feedback of performance status all rights reserved 65
67 Managing to Achieve Results ensure that the resources needed are available Establish Quality Policy Quality Objective Quality Objective Quality Objective Provide Resources Management Review all rights reserved 66
68 Any final comments or questions all rights reserved 67
69 CAC JW 2016 all rights reserved Thank You!
70 Books by Cianfrani and West Jack and Charlie are Co-authors of several books published by the American Society for Quality (ASQ) Quality Press including: ISO 9001:2015 Explained (Fourth Edition) Cracking the case of ISO 9001:2015 for Manufacturing (Second Edition) Cracking the case of ISO 9001:2015 for Service(Second Edition) ISO 9001:2008 Explained & Expanded Unlocking the Power of your Quality Management System - Keys to Performance Excellence How to Audit the Process-Based QMS (Second Edition) Also see our many articles in Quality Progress on all aspects of ISO 9001 all rights reserved 69
71 all rights reserved 70
72 C U S T O M E R Context of the Organization R E Q U I R E m E N T S Quality Management System Improvement Leadership, Planning, Support, & Resource Management Performance evaluation Operational planning and control (Product and/or service realization) S A T I S F A C T I O N C U S T O M E R all rights reserved 71
73 Get Real About What Leaders Need To Do Leadership (Clause 5) Establish Quality Policy Quality Objective Quality Objective Quality Objective Monitoring Measuring Customer satisfaction data Improving Analyzing Quality Management System Communicate! Improvement Management Review Processes all rights reserved 72
Moving from ISO 9001:2008 to ISO 9001:2015 Transition Guide
ISO Revisions Latest update New and Revised Moving from ISO 9001:2008 to ISO 9001:2015 Transition Guide ISO 9001 - Quality Management System - Transition Guide Successful businesses understand the value
More informationSummary of ISO 9001:2015 New and Changed Requirements
This is a summary of the new and changed ISO 9001:2015 requirements compared to ISO 9001:2008. 4. Context of the Organization 4.1 Changes Understanding the Organization and its Context New requirement
More informationISO 9001 Auditing Practices Group. Aligning the QMS with the achievement of organizational and business success
Slide 1 ISO 9001 Auditing Practices Group Guidance on: Effectiveness Aligning the QMS with the achievement of organizational and business success Slide 2 Business, Quality and Excellence Models and Tools
More informationMoving from ISO/TS 16949:2009 to IATF 16949:2016. Transition Guide
Moving from ISO/TS 16949:2009 to IATF 16949:2016 Transition Guide IATF 16949:2016 - Automotive Quality Management System - Transition Guide An effective Quality Management System is vital for organizations
More informationISO 9001: 2015 Quality Management System Certification. Awareness Training
ISO 9001: 2015 Quality Management System Certification Awareness Training ISO 9001: 2015 STRUCTURE The new standard is modeled around the ISO Directive Annex SL, a high level structure (HSL) based on the
More informationISO 9001:2015 Expected Changes
ISO 9001:2015 Expected Changes Paula Fyda, Steve Sabo Innovative Quality Solutions Co. ISO/TC 176/SC 2/WG23 N063 1 Purpose of presentation To provide an overview of the proposed revision of ISO 9001 which
More informationISO 9001:2015 and Risk Based Thinking
ISO 9001:2015 and Risk Based Thinking Inc. Advisors to Industry Denis J. Devos P.Eng Denis@DevosAssociates.com 1 (519) 476-8951 1 Goal of this Session Discuss the major changes to the Standard No discussion
More informationWHATS NEW IN ISO 9001:2015
WHATS NEW IN ISO 9001:2015 Introduction This presentation will cover the following topics: The ISO 9001 Revision Process Key Inputs to ISO 9001:2015 The High Level Structure Key Changes in ISO 9001:2015
More information<Full Name> Quality Manual. Conforms to ISO 9001:2015. Revision Date Record of Changes Approved By
Conforms to ISO 9001:2015 Revision history Revision Date Record of Changes Approved By 0.0 [Date of Issue] Initial Issue Control of hardcopy versions The digital version of this document is
More informationISO 9001:2015 Readiness Review
ISO 9001:2015 Readiness Review Company Name Address Certification No. Contact Name Job Title Telephone Email BSI is committed to ensuring a smooth assessment for all clients wishing to certify to ISO 9001:2015,
More informationISO 9001:2015 Revision overview
ISO 9001:2015 Revision overview - General users July 2014 ISO/TC 176/SC 2/N1219 1 Disclaimers verbal statements made by the presenter may represent personal opinions and/or interpretations the presentation
More informationISO 9001:2015. Quality Management System. Manual
ISO 9001:2015 Quality Management System Manual Introduction Company has made the Strategic Business Decision to develop and implement an effective Quality Management Systems (QMS) across all areas of the
More informationNOT YOUR FATHER S STANDARD. Wali Alam Quality Institute of America ASQ-Houston Section 1405-May
NOT YOUR FATHER S STANDARD What is Changing and How to deal with the upcoming ISO 9001:2015 Wali Alam Quality Institute of America ASQ-Houston Section 1405-May 21-2015 RISK BASED THINKING (approach) Agenda
More informationISO 9001:2015 what will change, and why? Dr Nigel H Croft
ISO 9001:2015 what will change, and why? Dr Nigel H Croft June 2014 (c) TCA Global 2014 1 Disclaimer! Any opinions expressed by the presenter are personal viewpoints, and no formal endorsement of ISO,
More informationDocument: ISO/TC 176/SC 2/N 1147
ISO 2013 All rights reserved Document: ISO/TC 176/SC 2/N 1147 Secretariat of ISO/TC 176/SC 2 Date: 3 June 2013 To the Members of ISO/TC 176/SC 2 - Quality Management and Quality Assurance/ Quality Systems
More informationPre Audit Transition Gap Analysis QMS (ISO 9001 Only)
Pre Audit Transition Gap Analysis QMS (ISO 9001 Only) Company: Contact Name: Certification Number: Email: Contact Number: This document should be used in conjunction with the ISO 9001:2015 standard and
More informationQUALITY MANUAL ECO# REVISION DATE MGR QA A 2/25/2008 R.Clement J.Haislip B 6/17/2008 T.Finneran J.Haislip
UHV SPUTTERING INC Page 1 of 18 ECO REVISION HISTORY ECO# REVISION DATE MGR QA 1001 A 2/25/2008 R.Clement J.Haislip 1017 B 6/17/2008 T.Finneran J.Haislip 1071 C 1/13/2011 R.Clement J.Haislip 1078 D 5/15/2013
More informationMoving to the AS9100:2016 series. Transition Guide
Moving to the AS9100:2016 series Transition Guide AS9100-series - Quality Management Systems for Aviation, Space and Defense - Transition Guide Successful aviation, space and defense businesses understand
More informationQuality Manual Template ISO 9001:2015 Quality Management System
Quality Manual Template Table of Contents 1 INTRODUCTION... 5 2 QUALITY MANAGEMENT PRINCIPLES... 6 3 REFERENCES & DEFINITIONS... 6 4 CONTEXT OF THE ORGANIZATION... 8 4.1 ORGANIZATIONAL CONTEXT... 8 4.2
More informationCorrelation Matrix & Change Summary
The correlation matrix compares the new requirements of ISO 9001:2015 to the requirements of ISO 9001:2008, and provides a summary of the changes. Correlation Matrix & Change Summary Introduction Correlation
More informationIMPORTANCE OF AUDITING ISO 9001: 2015
IMPORTANCE OF AUDITING ISO 9001: 2015 PMI, PMP, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. At the end of the class, please fill
More informationQuality Management System Guidance. Transition Planning Guidance
Quality Management System Guidance Table of Contents 1 Transitioning to ISO 9001:2015... 2 Process Approach... 3 Context of the Organization... 3 Scope of the Quality Management System... 4 Leadership...
More informationISO 9001:2015 Revision overview
ISO 9001:2015 Revision overview Alex Ezrakhovich Head of Australian Delegation to ISOTC176, Member of ISOTC176 SC2 Coordinating Group October 2014 Purpose of presentation To provide an overview of the
More informationImplementing ISO9001:2015
Implementing ISO9001:2015 John DiMaria; CSSBB, HISP, MHISP, AMBCI Sr. Product Manager, Systems Certification - Americas Understanding the New Direction of Standards Navigating the ten clauses Annex SL/Directive
More information9100 revision Changes presentation clause-by-clause. IAQG 9100 Team November 2016
Changes presentation clause-by-clause IAQG 9100 Team November 2016 INTRODUCTION In September 2016, a revision of the 9100 standard has been published by the IAQG (International Aerospace Quality Group)
More informationMoving to the AS/EN 9100:2016 series. Transition Guide
Moving to the AS/EN 9100:2016 series Transition Guide AS/EN 9100 series - Quality Management Systems for Aviation, Space and Defence - Transition Guide Successful aviation space and defence businesses
More informationAS9003A QUALITY MANUAL
Your Logo AS9003A QUALITY MANUAL Origination Date: (month/year) Document Identifier: Date: Document Status: Document Link: AS9003A Quality Manual Latest Revision Date Draft, Redline, Released, Obsolete
More informationISO 9004 INTERNATIONAL STANDARD. Managing for the sustained success of an organization A quality management approach
INTERNATIONAL STANDARD ISO 9004 Third edition 2009-11-01 Managing for the sustained success of an organization A quality management approach Gestion des performances durables d'un organisme Approche de
More informationISO What to expect from the new standard. Andy Morley IOSH East Midlands Branch 19 th November 2015
ISO 45001 What to expect from the new standard Andy Morley IOSH East Midlands Branch 19 th November 2015 Introduction Annex SL ISO 45001 Preparing for the new standard Questions Introduction 1985 Started
More informationISO 9001:2015. October 5 th, Brad Fischer.
ISO 9001:2015 October 5 th, 2017 Brad Fischer www.sdmanufacturing.com Purpose of presentation Provide a summary of notable changes from ISO 9001:2008 to ISO 9001:2015 Key perspectives ISO 9001 needs to
More information9001:2015. Quality Manual 9001:2015. Engineering Value through Quality and Innovation.
Quality Manual 9001:2015 9001:2015 Suburban Manufacturing, Inc. encourages comments from customers, suppliers, employees and friends in order to improve our business and its performance. Information contained
More informationINTERNATIONAL STANDARD
INTERNATIONAL STANDARD ISO 9001 Quality management systems Requirements Systèmes de management de la qualité Exigences Fourth edition 2008-11-15 Reference number ISO 9001:2008(E) ISO 2008 PDF disclaimer
More informationConducting Quality Audit based on ISO 9001:2015
Conducting Quality Audit based on ISO 9001:2015 FREE Professional Development Seminar Series At the end of the class, please fill the training feedback and referral forms! Return the form at the reception!
More informationHow to manage the transition successfully ISO 9001:2015 TOP MANAGEMENT - QUALITY MANAGERS TECHNICAL GUIDE. Move Forward with Confidence
How to manage the transition successfully ISO 9001:2015 TOP MANAGEMENT - QUALITY MANAGERS Move Forward with Confidence 2 ISO 9001:2015 TOP MANAGEMENT - QUALITY MANAGERS WHAT ARE THE MAIN CHANGES IN ISO
More informationPre Audit Transition Gap Analysis QMS and EMS
Pre Audit Transition Gap Analysis QMS and EMS Company: Contact Name: Certification Number: Email: Contact Number: This document should be used in conjunction with the ISO 9001:2015 and ISO 14001:2015 standards
More informationASQ Madison, WI Section Using your ISO 9001:2008 QMS to Plan for the 2015 Changes
ASQ Madison, WI Section 1217 Using your ISO 9001:2008 QMS to Plan for the 2015 Changes SESSION AGENDA High Level Review of Requirements Historical Perspective Basic Requirements Change It s a Process Inputs,
More informationComparison Matrix ISO 9001:2015 vs ISO 9001:2008
Comparison Matrix ISO 9001:2015 vs ISO 9001:2008 Description: This document is provided by American System Registrar. It shows relevant clauses, side-by-side, of ISO 9001:2008 standard and the ISO 9001:2015
More informationISO/TC 176/SC 2 Document N1224, July 2014
ISO/TC 176/SC 2 Document N1224, July 2014 Correlation matrices between ISO 9001:2008 and ISO/DIS 9001 This document gives correlation matrices from ISO 9001:2008 to the current Draft International Standard
More informationTransition to ISO 9001:2015
Transition to ISO 9001:2015 Whittington & Associates, LLC 6175 Hickory Flat Highway, Suite 110-303, Canton, GA 30115 www.whittingtonassociates.com 770-862-1766 Version 1.6: 02/01/16 2015-2016 Whittington
More informationISO 9001:2015 Update. March Presented by Emily Delisle VP of Accreditations
ISO 9001:2015 Update March 2015 Presented by Emily Delisle VP of Accreditations edelisle@theregistrarco.com The Registrar Company Started in 1996 in Dallas Texas Accredited by ANAB International Certification
More informationP. 1. Identify the Differences between ISO9001:2000 與 ISO9001:2008 ISO9001:2008 ISO9001:2000 版本的異同. 5 January 2009 ISO 9000 SERIES
Identify the Differences between ISO9001:2000 and ISO 9001:2008 審視 ISO9001:2000 與 ISO9001:2008 版本的異同 ISO 9000 SERIES ISO 19011 ISO9000 5 January 2009 ISO9001 ISO9004 2 ISO 9000 SERIES ISO 9001 ISO 9000
More informationIMPORTANT NOTE: My remarks are my personal remarks and not that of any organization that I belong.
JP Russell Author of several books about quality, auditing & standards Editor of The ASQ Auditing Handbook, 1st-4th editions Columnist for Quality Progress Magazine for 15 years Member of US TAG TC 176
More informationISO/DIS 9001: 2014 comparison with ISO 9001:2008. ISO 9001:2015 Updates. (Based on Draft International Standard, DIS) ISO/DIS 9001 ISO 9001:2008
ISO 9001:2015 Updates (Based ondraft International Standard, DIS) August 2014 Page 1 ISO 9001:2015 Updates (Based on Draft International Standard, DIS) ISO/DIS 9001: 2014 comparison with ISO 9001:2008
More informationISO 9001:2015 Your implementation guide
ISO 9001:2015 Your implementation guide ISO 9001 is the world s most popular management system standard Updated in 2015 to make sure it reflects the needs of modern-day business, ISO 9001 is the world
More informationICMI PROFESSIONAL CERTIFICATION
ICMI PROFESSIONAL CERTIFICATION Contact Center Management Competencies The ICMI Professional Certification Contact Center Management Competencies specify job role-specific knowledge, skills and abilities
More informationSHORT ANSWER QUESTIONS (KEY) UNIT- I
SHORT ANSWER QUESTIONS (KEY) UNIT- I 1. Define quality. Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs. 2. What do you mean by quality
More informationISO9001:2008 SYSTEM KARAN ADVISER & INFORMATION CENTER QUALITY MANAGEMENT SYSTEM SYSTEM KARAN ADVISER & INFORMATION CENTER
SYSTEM KARAN ADVISER & INFORMATION CENTER QUALITY MANAGEMENT SYSTEM WWW.SYSTEMKARAN.COM 1 www.systemkaran.org Foreword... 5 Introduction... 6 0.1 General... 6 0.2 Process approach... 6 0.3 Relationship
More informationTransistion Planning Guidance
www.iso-9001-checklist.co.uk We re committed to helping you and your organization understand the updated requirements. This guidance document identifies the steps you should take to achieve compliance
More informationISO 9001:2015 Gap Analysis Check Sheet
CONTEXT OF THE ORGANIZATION 4.1 Understanding the organization and its context Organization shall determine external and internal issues that are relevant to its purpose and strategic direction and that
More informationISO 9001:2015 Your implementation guide
ISO 9001:2015 Your implementation guide ISO 9001 is the world s most popular management system standard Updated in 2015 to make sure it reflects the needs of modern-day business, ISO 9001 is the world
More informationLMS Certification Ltd. ISO 9001 and ISO Transition
LMS Certification Ltd. ISO 9001 and ISO 14001 Transition Objective Section 1: presentation of LMS s interpretation of the high level structure of Annex SL; Section 2: To provide an overview of the changes
More information1 Management Responsibility 1 Management Responsibility 1.1 General 1.1 General
1 Management Responsibility 1 Management Responsibility 1.1 General 1.1 General The organization s management with executive The commitment and involvement of the responsibility shall define, document
More informationISO Introduction and Background
ISO 13485 Introduction and Background After more than 10 years, the updated Quality Management standard with the revision of ISO 13485 for the medical device industry is here. The origins of ISO 13485
More informationISO/DIS9001:2008 VS ISO9001:2000. Speaker: Ir. Dr. Aaron TONG Date:
ISO/DIS9001:2008 VS ISO9001:2000 Speaker: Ir. Dr. Aaron TONG Date:2008-08-01 1 Outline Background Information of ISO/DIS 9001 : 2008 Main Changes of 2008 Edition What we should do? Q & A Section 2 Ir.
More informationLMS Certifications Pvt. Ltd. ISO 9001 and ISO Transition
LMS Certifications Pvt. Ltd. ISO 9001 and ISO 14001 Transition Objective Section 1: presentation of LMS s interpretation of the high level structure of Annex SL; Section 2: To provide an overview of the
More informationDocument: ISO/TC 176/SC 2/N 730. Our ref
Document: ISO/TC 176/SC 2/N 730 Our ref Secretariat of ISO/TC 176/SC 2 Date: 30 June 2005 To the Members of ISO/TC 176/SC 2 - Quality Management and Quality Assurance/ Quality Systems Design Specification
More informationEHQMS Manual & Policy Document
Quality management input comprises the standard requirements from ISO 9001:2015 which are strategically deployed by our organization to achieve customer satisfaction through process control. Environmental
More informationISO Revisions Whitepaper
ISO Revisions ISO Revisions Whitepaper What is the difference between procedures and a process approach? Approaching change Process vs procedures: What does this mean? The concept of process management
More informationTo support organizations in making a successful transition to IATF Quality Partner has developed several documents to help:
IATF 16949: 2016 has arrived! Hurry, time to make the transition is short Quality Partner Newsletter November 2016 For More Information Visit www.qualitypartner.co.uk Author: Paul Hardiman Welcome to the
More informationProprietary Document Disclosure Restricted To Employees and Authorized Holders
Revision Level: A Page 1 o f 33 Revision Level: A Page 2 o f 33 (This page left blank intentionally.) Revision Level: A Page 3 o f 33 S i g n a t u r e P a g e Reviewed By Management Representative: 1
More informationINTERNATIONAL STANDARD
INTERNATIONAL STANDARD ISO 9001 Third edition 2000-12-15 Quality management systems Requirements Systèmes de management de la qualité Exigences Reference number ISO 9001:2000(E) ISO 2000 PDF disclaimer
More informationISO 55001; First Edition,
Array Strategies Inc. ISO 55001; First Edition, 2014-01-15 Overview of Asset management Management systems--requirements March 30, 2014 ISO 55001 Overview Introduction Scope Normative reference Context
More informationExecutive Overview. Transitioning to ISO 9001:2015 Quality Management System. Biafore Associates Inc. Overview Objectives
Executive Transitioning to ISO 9001:2015 Quality Management System Biafore Associates Inc. This guideline is for training purposes only; Not ISO controlled Objectives The overview objectives are as follows:
More informationCAPITAL AVIONICS, INC. Quality Manual
CAPITAL AVIONICS, INC. Issued 31 July 2018 Conforms to ISO 9001:2015 2018 ; all rights reserved. This document may contain proprietary information and may only be released to third parties with approval
More informationPRECISE INDUSTRIES INC. Quality Manual
PRECISE INDUSTRIES INC Revision N Issued July 5, 2017 Conforms to AS9100 Rev. D and ISO 9001:2015 Copyright Year2017 [PRECISE INDUSTRIES INC]; all rights reserved. This document may contain proprietary
More informationAS9100 PMA and 14 CFR 21 QUALITY HANDBOOK
AS9100 PMA and 14 CFR 21 QUALITY HANDBOOK Origination Date: XXXX Document Identifier: Date: Document Status: Document Link: Latest Revision Date Draft, Redline, Released, Obsolete Location on Server (if
More informationISO Revisions. ISO 9001 Whitepaper. The importance of risk in quality management. Approaching change
ISO Revisions ISO 9001 Whitepaper The importance of risk in quality management Approaching change Background and overview to the ISO 9001:2015 revision As an International Standard, ISO 9001 is subject
More informationMapping ISO/IEC 27001:2005 -> ISO/IEC 27001:2013
Mapping ISO/IEC 27001:2005 -> ISO/IEC 27001:2013 Carlos Bachmaier http://excelente.tk/ - 20140218 2005 2013 In 2005 0 Introduction 0 Process approach PDCA In 2013 0 No explicit process approach ISMS part
More informationWhy BSI? Our products and services. To find out more visit: bsigroup.com/en-au. Conclusion
Conclusion Risk-based thinking is not new Risk-based thinking is something you do already Risk-based thinking is continuous Risk-based thinking ensures greater knowledge and preparedness Risk-based thinking
More informationISO 13485: :2015 CLIENT TRANSITION CHECKLIST
- 9001:2015 CLIENT TRANSITION CHECKLIST Audit Conclusions: All requirements have been addressed. The organization is recommended for ISO 13485:2016 certification. Recommendation for registration is dependent
More informationSYSTEMKARAN ADVISER & INFORMATION CENTER QUALITY MANAGEMENT SYSTEM ISO9001:
SYSTEM KARAN ADVISER & INFORMATION CENTER QUALITY MANAGEMENT SYSTEM ISO9001:2015 WWW.SYSTEMKARAN.ORG 1 WWW.SYSTEMKARAN.ORG Foreword... 5 Introduction... 6 0.1 General... 6 0.2 Quality management principles...
More informationISO Overview. Global Partner for a safe world
ISO 45001 Overview Global Partner for a safe world CERTIFICATION What We Do Certification and assessment services that help our customers: Meet their stakeholder requirements Develop new markets Reduce
More informationASQ Automotive Division & Quality Mgmt Division Proudly Presents, Today s Webinar
ASQ Automotive Division & Quality Mgmt Division Proudly Presents, Today s Webinar An Integrated Management System presented by Elizabeth Burns, ASQ Fellow & CQE Everyone is muted. We will start at 7pm
More informationThe EFQM 2013 Model Changes. Implications for Organizations
1-June-13 The EFQM 2013 Model Changes Implications for Organizations by Sunil Thawani EFQM reviews the EFQM Excellence model every three years to ensure it continues to reflect reality and relevance to
More informationAESOP 15604; ISSUE 2; STATUS PENDING APPROVAL; AUTHORITY CARL BLAZIK This document is the property of NSF ISR. Page 1 of 9
This document is the property of NSF ISR. Page 1 of 9 ISO 9001 Quality Management Systems registration provides a set of uniform requirements for a quality management system. A number of quality management
More informationISO 14001:2015 & ISO 45001:2018. A Comparative Review for the AHMP 2018 Annual Conference. ISO Standard Changes. Comparison of Standards
ISO 14001:2015 & ISO 45001:2018 A Comparative Review for the AHMP 2018 Annual Conference ISO Standard Changes ISO 14001:2015 & ISO 45001:2018 New Standards employ a common approach sometimes referred to
More informationISO 9001:2015 AWARENESS
ISO 9001:2015 AWARENESS All rights reserved. 2017 SIRIM STS Sdn Bhd COURSE AGENDA 0900-1030 am : Introduction to ISO 9001:2015 1030-1045 am : Tea Break 1045 0100 pm : Understanding of ISO 9001:2015 requirements
More informationISO 45001:2018 CLIENT GAP ANALYSIS TOOL (TR006)
CLIENT GAP ANALYSIS TOOL (TR006) Instructions For Use This gap analysis document provides a simple framework for evaluating your OHS management system against the requirements of ISO 45001:2018. Please
More informationISO 9001 PMA and 14 CFR 21 QUALITY POLICIES HANDBOOK
ISO 9001 PMA and 14 CFR 21 QUALITY POLICIES HANDBOOK Origination Date: XXXX Document Identifier: Date: Document Revision: QMS-00 QMS Quality Policies Handbook Latest Revision Date Orig Abstract: This quality
More informationBob Alisic. ActinQ. Lisbon, December, 13 th, Part of slides was provided by Nigel Croft. V9-web
Bob Alisic ActinQ Lisbon, December, 13 th, 2012 V9-web Part of slides was provided by Nigel Croft 25 years of ISO 9001 ISO 9001 ISO 9002 ISO 9003 ISO 9001 ISO 9002 ISO 9003 ISO 9001 ISO 9001 ISO 9001 ISO
More informationA Vision of an ISO Compliant Company by Bruce Hawkins, MRG, Inc.
A Vision of an ISO 55000 Compliant Company by Bruce Hawkins, MRG, Inc. ISO 55000 refers to a series of three standards outlining the purpose, requirements, and implementation guidance for an Asset Management
More informationSupplier Quality Survey. 1. Type of Business: g) Commodities supplied? Supplier Changes/comments: 2. Headcount breakdown by group: Purchasing
Supplier: Phone: Prime Contact/Title: Sales Contact/Title: Address: Fax: e-mail address e-mail address Quality Contact/Title: e-mail address 1. Type of Business: a) Number of years in business? b) Company
More informationConducting Quality Audit based on ISO 9001:2015
Conducting Quality Audit based on ISO 9001:2015 FREE Professional Development Seminar Series NITIN HIRANANDANI ME (MECHANICAL) ASQ CMQ/OE, OSHAD Practitioner CORPORATE TRAINER FOR LA, ASQ CMQ/OE, QUALITY
More informationRisk Based Thinking & QMS Risk Management as per ISO
Risk Based Thinking & QMS Risk Management as per ISO 9001-2015 PMI, PMP, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. At the end of
More informationQUALITY MANUAL. ISO 9001:2015, ISO and ATEX/IECEX Directive 2014/34/EU
ISO 9001:2015, ISO 80079-34 and ATEX/IECEX Directive 2014/34/EU Reason for Revisions and Sections Affected: INITIAL RELEASE Rev. A Revision B / 6.24.2014 Added: PR-02-0005 to Procedure Table Section: 2.0,
More informationINTRODUCTION TO ISO 9001:2015. A One-Day Awareness On ISO 9001:2015 Quality Management Systems And The Impact On The Work Place
Course no.: ISO 01 INTRODUCTION TO ISO 9001:2015 A One-Day Awareness On ISO 9001:2015 Quality Management Systems And The Impact On The Work Place What is Quality What is ISO 9001:2015 a Quality Management
More informationDocument Number: QM001 Page 1 of 19. Rev Date: 10/16/2009 Rev Num: 1. Quality Manual. Quality Manual. Controlled Copy
QM001 Page 1 of 19 Quality Manual QM001 Page 2 of 19 Table of Contents Page Company Profile 4 Approval 4 Revision History 4 Distribution List 4 1.0 Scope 5 Section 2: Normative Reference 6 2.0 Quality
More informationQuality Manual ISO 9001:2008 ISO 9001:2015
Quality Manual ISO 9001:2008 ISO 9001:2015 SAE CIRCUITS, INC. 4820 63 rd Street Suite 100 Boulder, CO 80301 USA www.saecircuits.com Table of Contents 1. Company Information 3 2. QMS Scope and Exclusions
More informationISO Your implementation guide
ISO 55001 Your implementation guide Optimize the value from your assets with ISO 55001 Don t let the management of costly and complex assets become a burden to your organization.. ISO 55001 can help you
More information"Understanding Context of Organisation Clause as per ISO 9001:2015 and ISO 14001:2015"
"Understanding Context of Organisation Clause as per ISO 9001:2015 and ISO 14001:2015" PMI, PMP, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute,
More informationISO 45001: 10th April 2018
ISO 45001: 10 th April 2018 ISO 45001: A new international standard for OH&S management systems Rob Pugh, Senior Consultant Audit and consultancy. A new international standard for OH&S management systems
More informationBSA International Certification Co. Private Limited.
BSA International Certification Co. Private Limited. TRANSITION GUIDELINES FOR ISO 9001:2015 As everyone in the quality game is aware, the world now has a new version of ISO 9001. ISO Standards touch almost
More informationPre Audit Transition Gap Analysis EMS (ISO 14001:2015 Only)
Pre Audit Transition Gap Analysis EMS (ISO 14001:2015 Only) Company: Contact Name: Certification Number: Email: Contact Number: This document should be used in conjunction with the ISO 14001:2015 standards
More informationCORPORATE MANUAL OF INTEGRATED MANAGEMENT SYSTEM
CORPORATE MANUAL OF INTEGRATED MANAGEMENT SYSTEM SIAD Macchine Impianti, the Company leader of SIAD Group's Engineering Pag. 1 di 20 Contents INTRODUCTION... 4 FOREWORD... 4 1. SCOPE... 5 2. REFERENCES...
More informationIso Internal Audit Checklist
ISO 9001 2015 INTERNAL AUDIT CHECKLIST PDF - Are you looking for iso 9001 2015 internal audit checklist Books? Now, you will be happy that at this time iso 9001 2015 internal audit checklist PDF is available
More informationClarifying Risk Based Thinking (RBT) In ISO 9001:2015
Why the Term Based Thinking Clarifying Based Thinking (RBT) In ISO 9001:2015 Preventive action clause was often misunderstood Need to be more proactive (as well as reactive) Part of trend towards risk
More informationTransition plan for Global Certification Pty Ltd ISO Bruce Smith
Transition plan for Global Certification Pty Ltd ISO 45001 Bruce Smith 1 New Standards in 2018 ISO 45001 was published in March 2018. Both JAS-ANZ and the IAF have a greed to a transition from OHSAS 18001:2007,
More informationWelcome ISO9001:2015 /ISO14001:2015
Welcome ISO9001:2015 /ISO14001:2015 DQS 2017 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic
More informationQUALITY SYSTEM MANUAL
TITLE: QUALITY SYSTEM MANUAL Page 1 of 15 QUALITY SYSTEM MANUAL TITLE: QUALITY SYSTEM MANUAL Page 2 of 15 Index PARAGRAPH TITLE... PAGE 1.0 GENERAL INFORMATION... 3 2.0 DEFINITIONS... 5 3.0 RELATED DOCUMENTS...
More informationClause Map IATF 16949:2016 to ISO/TS 16949:2009
Table of Contents Table of Contents Foreword Foreword + Foreword Automotive QMS Standard + History + Goal + 0.5 Goal of this Technical Specification + Remarks for Certification + Remarks for Certification
More information