Ignite Programming Sparks the Fire Within Its Employees Hospira

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Letitia Walters
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1 Ignite Programming Sparks the Fire Within Its Employees Hospira November 13, 2012 Chicago, IL Thomas Moore President, Hospira US Pamela Puryear, PhD Vice President, Organizational Development

2 Spark the Fire Within Your Employees National Center for Healthcare Leadership November 13, 2012, Chicago, IL Thomas Moore, PharmD President, Hospira, US Pamela Puryear, PhD Vice President, Organization Development Hospira, Inc

The World s Leading Provider of Injectable Drugs and

generic injectable pharmaceuticals globally 70+ years

3 The World s Leading Provider of Injectable Drugs and Infusion Technologies Market leadership positions in: generic injectable pharmaceuticals globally 70+ years experience; public independent company since annual revenues of $4.1B 15,000 employees biosimilars in Europe and Australia medication management systems globally 3

4 Improving the safety, cost and productivity of patient care 1. Helping our customers address the high cost of pharmaceuticals by bringing more and more quality generic drugs and biosimilars to the market Hospira addresses the healthcare industry s most pressing challenges by: 2. Delivering quality products, leading technologies and innovative solutions that drive results 3. Improving patient safety with technology innovations such as smart pumps and medication management software 4 4. Working closely with regulators, industry associations and advocacy groups to address challenges such as drug shortages

5 Our success in meeting the needs of patients around the world depends on our ability to manage, develop, and engage employees globally The Americas 12,100 Employees Europe, Middle East and Africa (EMEA) 860 Employees Asia Pacific (APAC) 2,450 Employees 5

6 The strategic goal of our innovative approach to leadership and talent development is to drive individual performance, and ultimately business results Improve awareness and understanding What is it? Generate excitement What s in it for me? Design for personal accountability What should I do? Increase employee engagement What more can I do to drive results? BRANDING CAMPAIGN 6

7 Unique Dreams, Common Goals

8 Human Sustainability

9 Spark the Fire Within

10 10 The Ignite brand was born.

12 12 We continue to drive the brand and create sustainability through regular Ignite-branded communications. These updates continue to improve awareness and understanding of, and generate excitement for these programs and services.

Strategy Goal Setting Performance Management Inspire Engagement cards Employee

Development workshops Manager Fundamentals workshops Cross-cultural learning programs

13 Programs, tools, and services are organized under the Ignite brand to achieve greater awareness and understanding of what they are and how they fit together Cascade Strategy Goal Setting Performance Management Inspire Engagement cards Employee Referral Program Ignite Your Growth career planning Ignite Grant Leadership Development workshops Manager Fundamentals workshops Cross-cultural learning programs E-learning Coaching Mentoring awards Reward and Recognition programs Tuition Reimbursement

reinforce employee personal accountability

development and career suggestions Manager

direction Asks for coaching Performs their

14 As we launched and re-launched programs under the Ignite brand, we began to reinforce employee personal accountability of their engagement, development and career management Hospira Encourages development Provides developmental opportunities Promotes individual continuous improvement Coach Line of sight to department and organization goals Allows employee to develop Provides development and career suggestions Manager Employee Initiator Determines career direction Asks for coaching Performs their current role effectively Strives to improve Takes responsibility for their career development 14

15 The Ignite Your Growth toolkit was created to provide employees with resources to guide their own career management Where are you now? Where do you want to go? What is your plan to get there? What additional resources are available? Stages of Leadership Contribution Engagement Bank Account Individual Development Plan Development Resources Guide Head, Heart and Guts Self Assessment Career Aspirations Interview Link to internal Jobs board, Ignite Grant and Tuition Reimbursement information 15

16 16 Inspire Engagement cards were created to enable employee ownership of employee engagement by providing managers with accessible and portable cards with engagement activities

descriptions, Big Hit Activities that can be coordinated across the function,

17 Three sections help group information and enable quick reference: Inspire Engagement, Big Hit, Everyday Value Inspire Engagement Introduction, descriptions, Big Hit Activities that can be coordinated across the function, department or team Everyday Value Activities that can be implemented/ encouraged every day 17

18 2012 Ignite Grant March 12 th April 13 th (submission period) Visit for more information.

19 In 2012, Ignite Grants were awarded globally to 38 teams representing over 2,300 employees

20 Success Factors and Barriers to Success Success Factors 1. Launching the brand with the Ignite Grant as the first program because it was well received and created traction. 2. Listening to our employees about what they need and being responsive. 3. Internal program development to manage costs, allowing continued development of programs to sustain the brand and the engagement of employees. 4. Integration into performance management to tie to existing processes. Potential Barriers to Success 1. Managing the cultural change as we move from a paternalistic view of development and engagement to employee-owned. 2. Continuing to help employees take advantage of everything that is available to them. 3. Ensuring communications penetrate to all levels within the organization. 4. Ensuring long-term organizational commitment. 20

21 Outcomes and Results Global awareness of the Ignite Brand. 8% improvement in employee engagement scores related to career management after introduction of Ignite Your Growth toolkit. 2-8% improvement in 5 measures of manager/leader effectiveness in our employee engagement results. Positive impact of Ignite Grant measured against three dimensions: Individual learning: 97% reported development of new skills or behaviors Organizational impact: 81% reported impact on at least one organizational outcome (quality, customer satisfaction, efficiency) Engagement: 51% reported improved feelings of engagement 21

22 THANK YOU

5 Strategies for More Effective Performance Reviews

5 Strategies for More Effective Performance Reviews Yearly Talent Evaluations are a Mix of Three Elements: 1) HR chasing down managers and employees to submit their reviews 2) managers rifling through