POSITION DESCRIPTION. Social and Community Services Employee Level 4. Plus superannuation Plus excellent tax free salary packaging options available
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1 Role Title: Tenancy and Property Manager POSITION DESCRIPTION Program: Employment Agreement: Classification level/salary range: Hours of Work: Tenure: Location: Reports To: AHA Social, Community, Home Care & Disability Services Industry Award 2010 Social and Community Services Employee Level 4 Plus superannuation Plus excellent tax free salary packaging options available Full Time 38 hours per week Fixed Term, 9 Months Geelong Team Leader- Housing (Barwon South West) Organisational Environment Haven; Home, Safe is the leading provider of integrated homelessness and housing services in the Loddon Mallee Region and Victoria s first registered affordable housing association. Haven; Home, Safe aims to provide shelter and support to people who are homeless or living in a housing crisis and works to provide communities with affordable housing opportunities. Haven; Home, Safe expects a high level of commitment, quality, passion and energy and in return offers competitive remuneration packages and great benefits. We offer a supportive workplace culture, flexible working conditions, family friendly workplace, great training and development opportunities, Employee Assistance Program, attractive salary packaging arrangements and an opportunity to make a real difference within our growing organisation. Our Purpose: In a world where homelessness and housing crisis exist, we connect people with housing options and integrated supports so that they can find and keep a place to call home.
2 Position Objectives To provide quality Tenancy and Property management services by undertaking a variety of tasks essential in the day to day operations of the Housing division. Specifically the role involves Tenancy & Property management duties within the Affordable Housing Associations (AHA) program. The objectives of the position are: To manage the provision of Affordable Housing in line with Residential Tenancy Act To provide excellent customer service to tenants and prospective tenants. To record and forward maintenance requests to the maintenance department of the AHA program. To assist with application and waitlist management. Rental management. To participate in allocations meetings. To provide prompt and accurate reporting when required both internally and externally. To collect a body of data focusing on the nature and causes of housing stress and thus contribute to the process of policy development and change. To liaise with, in consultation with the Manager, government and non-government community sector agencies to further the work of Haven; Home, Safe and be involved in the promotion and education of the needs of homeless people and those experiencing housing stress. Responsibilities and Duties To provide Property and Tenancy management functions for Haven; Home, Safe managed housing stock. Including tenancy sign up, tenancy management, maintenance reporting, asset management and rent collection processes. Rental Management- ensuring rental payments are on time and up to date and taking prompt action to recover arrears. To represent Haven; Home, Safe at Residential Tenancy Tribunal Hearings (VCAT) and to make applications for various orders / warrants as required and authorized by policy guidelines. (Training is provided). Customer service providing information regarding the Haven; Home, Safe Affordable Housing Program through various means of correspondence. Recording maintenance requests and delegating to AHA maintenance Department. Including follow up to ensure tasks have been completed to Haven; Home, Safe satisfaction. Answering general enquiries from tenants, prospective tenants and any other persons enquiring about Affordable Housing. Providing information and correspondence to AHA tenants as required, and as is appropriate. Liaise with other departments and Haven; Home, Safe offices, where required, to ensure consistency of practice across the region. Provide timely reports as requested by line manager and as required. Assist in the collation of data and documents for annual reporting to the Office of the Registrar.
3 Ensure that programmatic key performance indicators are being met and putting in place strategies to resolve where this is not occurring. Undertake reference checks for AHA applications Undertaking financial preparation of applications to be forward to Administration and finance for approval. To ensure accurate, confidential and meaningful records for AHA clients are appropriately kept within the data system. To collect data and process as required. To develop and maintain appropriate linkages with other relevant services and organizations and undertake conjoint work other agency staff as appropriate. To attend all meetings, seminars, forums and training as required. Other duties, functions and responsibilities as directed by Haven; Home, Safe Delegations, authority levels and decision making This position reports to the Team Leader Housing (Barwon South West) Key Selection Criteria 1. Excellent knowledge of the Residential Tenancies Act and demonstrated tenancy & property management experience. 2. Demonstrated client focus and excellent customer service skills. 3. Demonstrated excellent communication and interpersonal skills. 4. Experience and proven ability to work effectively within a team environment. 5. Excellent time management and organizational skills. 6. The ability to work with minimal direction while accepting a high level of responsibility & accountability. 7. Ability to work within established agency guidelines, policy & procedures to deliver quality professional services 8. A knowledge and high level of understanding and empathy of t working with the most disadvantaged people in our community, dealing face to face with people experiencing distress and behaving in ways that do not accord with one s own values or background. Qualifications & Experience A relevant tertiary qualification is desirable or extensive experience working in the community Services Sector and/or experience within the real estate sector undertaking tenancy or property management. You are encouraged to apply if you feel you possess demonstrated transferable skills to be effective in the role and a willingness to undertake industry specific training.
4 Inherent Requirements of the Position Successful appointment of this position will be subject to: o Taking part in recruitment testing as part of the selection process o Pre-employment medical disclosure form prior to commencement o Undergo a Police Check and Working with Children Check prior to commencement o All Haven; Home, Safe staff must hold a current Victorian Drivers Licence at all times. All Haven; Home, Safe staff must take responsibility for a safe and healthy work environment and have a commitment to equal employment opportunity and a workplace free from discrimination and harassment. A sound working knowledge of computers and Microsoft office programs. A commitment to and respect of Haven; Home, Safes Values and Expected behaviours. Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations. Take reasonable care to ensure their own safety and health and that of others, and to abide by their duty of care provided for in the legislation. To report any injury, hazard or illness immediately, to their supervisor. Not place others at risk by any act or omission. Not wilfully or recklessly interfere with safety equipment. All Haven; Home, Safe staff must participate in training, supervision and appraisal activities. Some out of hours (including rostered system) and weekend work may be required. All Haven; Home, Safe staff are required to perform the Concierge function (on a rostered system) Approval of Position Description Manager Name: Date: September 2017 Acceptance of Position Description To be signed upon appointment
5 Employee Name: Signature: Date: Application Information To be considered for shortlisting and an interview applications must include the following (applications not addressing Key Selection Criteria will not considered): Cover Letter A statement which describes your suitability against each of the key selection criteria detailed in the Position Description; A resume containing your contact details, summary of work experience, details of qualifications and education Referees if required for an interview you will be required to provide details of at least three referees ideally one should be from your supervisor and from your most recent employer and others a knowledge of your work performance Applications can be ed, posted or hand delivered to: jocelyn.heazlewood@hhs.org.au Posted or Hand Delivered: Private & Confidential Human Resources Officer Haven; Home, Safe Forest St PO Box 212, BENDIGO VIC 3552 For any queries relating to this Position please call 03) / 03) Applications must be received before COB: 6 th October 2017
6 The successful applicant will also be required to: Be available as part of the interview process undertake the accredited CPI 260 test Pre-employment Medical Disclosure Haven; Home, Safe is committed to providing a safe work environment for all employees. As part of this you will be required to provide information regarding any pre-existing injury or disease which could affect your ability to perform the proposed employment. You will be asked to complete and sign a disclosure form prior to commencement. Undergo a Police Check prior to commencement. Your suitability of Employment will be determined by any outcome that may be listed on this check. Please contact HR to complete form prior to commencement. If your role involves child related work then you will be required to obtain a Working with Children Check. This will need to be produced prior to commencement. If you do not already have a WWC Check Haven; Home, Safe will assist with the cost please contact HR as soon as advised of success in your application to ensure an application for WWC Check is completed prior to commencement.
GM - Mallee BROOKER. Location Mildura.
BROOKER C o n s u l t i n g GM - Mallee Location Mildura Haven; Home, Safe is Victoria s first registered affordable housing association and the leading provider of homelessness services in the Loddon
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