Principle 10 Implement effective and transparent engagement, communication and independently verified reporting arrangements with our stakeholders.

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1 Executive Stakeholder chairman s engagement report Wheel chair hand-over, Khumani Iron Ore Mine As part of our ongoing refinement of our strategy and approach to sustainable development we engage with stakeholders to identify, understand and address their key concerns wherever possible. Earning the trust of the communities in which we operate is essential if we are to continue to gain access to vital resources and retain our licence to operate. We build trust through interactions with stakeholder groups as part of a process aimed at understanding those issues of material interest to our priority stakeholders, and responding to expectations. Our approach to stakeholder engagement is guided by: Our values ICMM King III Legislation ARM is respectful of all our stakeholders and is committed to open, two-way engagement with all our stakeholders, including our employees, employee representatives, regulators, communities, customers, suppliers, business partners and shareholders. Principle 10 Implement effective and transparent engagement, communication and independently verified reporting arrangements with our stakeholders. King III recommends the stakeholder inclusive approach to corporate governance. National Environmental Management Act (NEMA) and other relevant legislation. Our approach to stakeholder engagement We have identified a broad range of internal and external stakeholders who have a material interest in or are affected by ARM and have assessed our involvement with them, or our potential impact on them, at a corporate and operational level. ARM has a formal stakeholder engagement process in place. There is a stakeholder communication policy included in the Code of Conduct and a more comprehensive stakeholder com munications/engagement policy is being developed. The Company has an Executive Director: Corporate Affairs and has appointed a Senior Executive: Corporate Affairs for ARM supported by Divisional senior management. Each ARM operation engages with stakeholders in a manner appropriate to their specific needs and concerns. Currently, operations keep engagement reports and minutes. ARM recognises that there is scope for improving on our current practice, and that these interactions need to be formalised to ensure that learnings are documented and shared effectively at both operational and corporate level. A new stakeholder engagement approach is being piloted at Black Rock Mine. We categorise our stakeholders as: Those directly affected, both positively and negatively, by the activities of ARM; Interested parties who, while not directly affected by the activities of ARM have an interest in them; and Authorities at all levels (local, regional and national). 28

2 Sustainability Report 2012 We use a broad range of methods to engage with stakeholders and dialogue and feedback are encouraged. Engagement includes: face-to-face formal or informal meetings (including our Annual General Meeting); media and stock exchange announcements, presentations to investors, potential investors and business partners; conference calls; the ARM website ( our Integrated Annual Report and Sustainability Report; the intranet site available to our employees; open days and operational site visits; perception studies and reputation audits; whistleblowing facilities and formal grievance mechanisms; multi-stakeholder forums and workshops; dedicated and telephone facilities; regular customer, business partner and supplier meetings; cultural, social and environmental impact assessments; and formal consultation and audit processes. Sustainability review An overview of the nature of current stakeholder interactions, the key issues of concern and interest raised by various stakeholder groups, and ARM s response to these, are set out in the figure below. Government and Regulators Operations Shareholders, Analysts and Investors Corporate JV Partners Industry Associations Material Issues Employees and Unions Issue received Media Communities and local businesses Progress update to stakeholder Record Civil Society, NGOs Board Action taken/followup action Stakeholder Engagement Analyse (receive or refer) Progress update to stakeholder 29

3 Stakeholder engagement continued Principal methods and frequency of engagement Issues raised by stakeholders How ARM is responding Shareholders, institutional shareholders, analysts, investor relations Annual General Meeting. One-on-one meetings with institutional investors in South Africa, the United Kingdom and North America. Roadshows after interim and final results. Conferences. ARM s website provides updates on the Company s operations, financial performance and other information. A comprehensive investor relations programme to communicate with domestic and international institutional shareholders, fund managers and investment analysts. Joint venture partners Ongoing management interaction during the ordinary course of business. Monthly executive management meetings. Employees Annual performance reviews. Annual internal results presentation. Regular internal roadshows. Annual employee surveys. Company intranet and website. Unions/organised labour Monthly shop steward meetings. Other meetings as required. Civil society, communities, NGOs All operations have Social Investment Forums to discuss investments in the communities surrounding operations. In most communities, monthly/ quarterly meetings are held to discuss LED/SED/CSI projects. Participation in the Future Forums. Community Open Days (CODs) occur anywhere from six-monthly through to annually. Changes or expansions to our current operations require engagement with communities through stakeholder consultation processes as prescribed by the Regulations of the National Environmental Management Act (NEMA). Ensuring growth (volumes, earnings); reduction in costs and improvement in cost controls; where appropriate, divestment due to a lack of fit within the Group. Skills attraction, retention and development; transformation/ employment equity; dividends and share price. Due to a high percentage shareholding from off-shore, ARM needs to remain globally competitive. Managing TB, HIV & Aids. Mineral rights conversions and mining licences. Sustainable development. Financial performance. Equitable treatment. Remuneration. Training. Health and safety. Transformation. Employment-related issues, including remuneration, training, health and safety, and transformation. The needs of the community. Status, challenges and management of social projects. Planned changes/expansions at our operations. Environmental issues and environmental management performance which affect communities. ARM is committed to transparent, comprehensive and objective communications with its stakeholders. ARM s Investor Relations department is responsible for communication with institutional shareholders, the investment community and the media. ARM holds discussions with JV partners and management to raise awareness of the concerns and expectations of analysts and fund managers. Regular meetings, promoting open communication and transparency. Summaries of the decisions taken at shareholders meetings are disclosed on the Company s website following the meetings. ARM holds itself to the highest ethical and governance standards in dealings with all stakeholders, including joint venture partners. ARM s Human Resources strategies aspire to being an employer of choice. ARM is committed to fair treatment and remuneration of its workers. ARM invests heavily in skills development and career planning programmes are in place to enable employees to develop to their full potential. ARM strives to maintain good relationships with unions as an essential part of being a partner and employer of choice. ARM concludes recognition agreements with one or more unions where the required representation levels are reached. ARM sets up specialised discussions/ meetings to engage with communities about their specific concerns. Attendance registers and minutes of these meetings are kept. Sharing information and building relationships with communities through CODs. 30

4 Sustainability Report 2012 Sustainability review Mmabana Créche, Two Rivers Platinum Mine Madibeng School Computer Centre, Two Rivers Platinum Mine Principal methods and frequency of engagement Government Local and provincial government are engaged with respect to Local Enterprise Development (LED) projects, licences and compliance legislation. Continuous liaison, depending on the purpose of the engagement. ARM engages with National government on matters of policy-making and as required. Reports are submitted by the local operations on Socio-Economic Development (SED) basis sometimes monthly, but mostly on a quarterly and annual basis. Local business Depending on the area, regular meetings are held to consider issues that are common within the industry (e.g., the Steelpoort Producers Forum which consists of 15 different companies). Issues raised by stakeholders Social investment. Health and safety. Environmental management. Transformation. Regular progress reports and updates, e.g. on implementation of Social and Labour Plans. Local economic development. Industry issues. How ARM is responding ARM reports on SED programmes around the operation, as they form part of LED strategies, and must be closely aligned to these strategies. ARM monitors projects to ensure alignment and use shared experiences including outcomes from community engagement sessions to guide/inform local government strategies. Meeting notes are summarised on a meeting-by-meeting basis. 31

5 Stakeholder engagement continued Principal methods and frequency of engagement Industry Associations ARM is a member of the Chamber of Mines (South Africa). Engagement is mostly in the form of meetings, which take place monthly or as required. ARM is a member of the ICMM. The Council meet six-monthly in addition to regular telephonic meetings and discussions. ARM is a member of the Ferro-Alloys Producers Association (FAPA). Meetings take place, on average, quarterly. ARM is a member of various other industry bodies, including the Association of Mine Managers of South Africa (AMMSA), the Association of Resident Engineers, Business Unity South Africa (BUSA), Water Users Associations and the Energy Intensive User Group. Participation takes place in meetings and events. Bankers and funders Debt funding by term loans and general banking facilities as well as day-to-day banking operations. Customers Continual interactions in the ordinary course of business. Annual contractual negotiations. Regular service level agreement renewals. Suppliers Continual interactions in the ordinary course of business. Annual contractual negotiations. Regular service level agreement renewals. Issues raised by stakeholders Sustainable development in terms of the Mining Charter. Labour issues. Financial sustainability of the industry. Other industry issues. Implementation of principles, best practice, agenda items. Agenda issues, mostly safety, health and environmental related. Sustainable development. Labour issues. Financial sustainability of the industry. Other industry issues. No material issues raised. Product quality. Timing of product delivery. Fair payment terms. Fair treatment. How ARM is responding ARM is represented on the Executive Committee, various Policy Committees and Work Groups as well as the Mining Industry Occupational Safety and Health (MOSH) Task Force (established towards meeting the Mine Health and Safety Act (MHSA) milestones for 2013 in terms of safety and health through sharing and implementation of best practice in the mining industry). ARM is represented on the Council, Executive Working Group and Task Forces. ARM participates as required. ARM participates as required. Ongoing maintenance of banking relationships through meetings and general discussions. ARM has processes in place to ensure consistency of product quality. ARM contracts with logistics and freight service providers including Transnet. ARM s payment terms are in line with industry standards. ARM operates on an ethical business and does not tolerate unfair discrimination. Media One-on-one interviews where requested. Press releases as necessary. Media contact function on the Company website. Access to management. ARM is committed to transparent, comprehensive and objective communications with its stakeholders. ARM s Investor Relations department is responsible for communication with institutional shareholders, the investment community and the media. 32

6 Sustainability Report 2012 Sustainability review Badplaas water treatment plant upgrade, Nkomati Mine 33