MOD Planning, Programming and Budgeting System and Human Resource Management

Size: px
Start display at page:

Download "MOD Planning, Programming and Budgeting System and Human Resource Management"

Transcription

1 GEORGIIAN SECURIITY ANALYSSIISS CENTER INTERVIEW June, 2007 MOD Planning, Programming and Budgeting System and Human Resource Management To help fulfill its goals under the NATO Individual Partnership Action Plan (IPAP), Georgia has asked the Netherlands to provide support in the area of planning, programming and budgeting (PPBS) and human resource management (HRM). The first phase of the project took place February June 2007, focusing on PPBS. On June 21, the two countries signed a new Memorandum of Understanding that focuses on an HRM that will run through early The Georgian Security Analysis Center interviewed the leaders of a Dutch delegation that visited Tbilisi June Professor Jan Geert Siccama, Deputy Director of General Policy Affairs, MoD; Mr. Henk Swarttouw, Deputy Director of Security Policy, MFA; Mr. Ray Thuis, Director of Financial Departrment, MoD. In a separate interview, GSAC talked to the Georgian side of the project Mr. Nodar Kharshiladze, Director of the Defense Policy Planning Department, MoD; and Ms. Maka Petriashvili. Also of the Defense Policy Planning Department. GSAC: I think it will be useful for our readers to start with kind of overview which goals of Planning, Programming and Budgeting System have been achieved and which tasks are still to be accomplished? Siccama: Perhaps it is also good to say something about the purpose of the project. PPBS is a bilateral project, aside from the multilateral efforts which are being made for Georgia s NATO integration. The Georgians should be, and are in the driver s seat. Our main purpose was to give Georgians a tool, an opportunity to build transparency in the relationship between the policy goals of Georgian defense policy and defense planning, which is more a military activity; and transparency in the budgetary allocation, which of course, is a parliamentary matter. So you have to bring all these into a relationship and the project has developed in this respect. I think now the project has to reach deeper into the organization. This requires some more time, some years perhaps, to get sustainable results, which will be also be useful for Parliament and for the general accounting office. These are the institutions that also should have their own view into the Georgian defense policy-making process and allocation process. GSAC: Have the major goals of the project been achieved? Siccama: Well, I think the tool has been transmitted and that is the success of the project. Swarttouw: Now Georgia has the tools to continue the process itself. With regard to this project, it is amazing what so few people have achieved in such a short time. There is perhaps one concern, that within the Georgian defense organizations, the base is still quite small, and the number of people who have been involved in reforms is still very limited. This has to sink into the whole organization to be able to keep the results achieved sustainable for a long term. One

2 area in which I think reforms still need to improve, in which achievements have not been made to the desirable extent, is perhaps transparency in the budgeting process, and particularly in procurement. There still could be more transparency in the way procurement decisions are made, are founded in a coherent framework and also in the way they are funded. GSAC: What are some of the recommendations that could help Georgia accomplish the tasks that have not been accomplished to the desired extent? Siccama: As a NATO official said, now you can walk, but you have to walk. How you do this is a question of the internal defense organization of Georgia, and a question of parliamentary involvement. Parliaments in democratic societies require transparent decision-making and budget allocation; you want to know where the money goes. Swarttouw: And where it comes from. We are not without sins in that regard as well. Recently we had problems in our financial defense planning. Siccama: Sure. Everything I say here may be translated to our own country. But no doubt, there is a difference. You have had a great increase in revenues and in the defense budget. [In the Netherlands,] Parliament would immediately ask how you spend that money. Major debate would arise. Opposition parties have defense committees and they would start major investigations; hundreds of questions would be asked. GSAC: Strengthening parliamentary oversight was one of the project recommendations. Is the Dutch team giving any specific recommendations to the Defense Committee other than that, generally, there needs to be more oversight? Swarttouw: That is beyond the mission of the project. We advise the Georgian defense organizations, not the Georgian Parliament. We may have remarks about the general involvement of Parliament in government decision-making, but this is outside the scope of this project. Thuis: As my colleagues have rightly mentioned, all instruments are in place, so that is not an issue. It is now to make them work, and I worry about three things, if I may. First, one of the pillars of this project is a pilot program with the brigade that is going to be sent abroad. That might create a problem. At the end of the day, you might end up with instruments and some people at the staff level being able to understand them, but the vertical part of the story might not be completely understood, felt and executed. So at the end of the day, you might end up with the instruments which work only at the staff level and not throughout the entire organization. One of my suggestions would be to start a new pilot project as soon as possible, preferably with a brigade that stays in Georgia. Because it is not just staff exercise, it has got to be something that is felt by the whole organization. You have to go through a full cycle planning and budgeting is not too difficult to do, but you have to do it. You have to run through the full cycle to be able to execute it completely. Second, and a very important issue, is involvement of the Ministry of Finance; otherwise it might run risks for the entire projects. You may involve the Ministry of Finance either in the final stage budgeting, or, preferably, in the start of the cycle, in which you define policy. If you don t get them involved, and instruments remain only in the hands of the Ministry of Defense, they will not work. So, a proper finance cycle is crucial for the instruments that are already in place, but need to be executed. When you look at the PPBS pyramid, there are three building blocks that link policy, programming, planning and budgeting. They have to be inter-linked, otherwise you run a risk of having a policy being just for policy makers, as in case of not involving Ministry of Finance. It is not about policy making, it is about policy being able to

3 transition to an executive phase in operations, in people doing what you actually thought they would need to do. So you have to devise a system that inter-links the information and the management control system. Life cycle cost is another big issue. When it comes into play, lifecycle cost is not an instrument that should be kept to itself or left alone. It should link the three building blocks of policy, planning, and budgeting. So three rather concrete suggestions that if executed, with instruments already in place, could work. GSAC: On June 21, the new Memorandum of Understanding will be signed. What do you plan to achieve in the new phase of the project? Thuis: The new phase of the project will be human resource management. The financial management system is finished in the sense that all the instruments are there. It is now up to Nodar Kharshiladze and others to actually make it work. Having followed the process very closely in the last year and a half, I know that they have already done a remarkable job. seated Prof. Siccama, Mr. Nikoleishvili ; standing Mr. Swarttouw, Mr. Thuis, Amb. Elderenbosch, Mr. Kharshiladze

4 GSAC: Mr. Kharshiladze, let us start with the overview of the first phase of the project. Kharshiladze: This bilateral project with the Dutch Ministry of Defense was a very good example of a successful project. First of all, the approach introduced by our Dutch colleagues was very effective and efficient because they did not provide us with ready solutions. They facilitated processes, which led to solutions and that was very good. They helped us with staff training, both domestic training, as well as training in Holland. They have provided us with a different kind of problem-solving experience and, of course, the experience needed for building team work with the joint staff and the MOD. We consider that all those processes together resulted in a quite good and impressive conclusion. We do think that the first stage accomplished various goals. We have now better qualified and well-trained people, better relationships and good team work among the joint staff and MOD at certain levels. Of course, I do not want to say that everything is perfect, but regarding this very project, everything is good. Other than that, a number of institutional tasks were also accomplished. We have created structures like the board of directors, management team or decision-making body, as well as program managers. Of course having only structures is not enough to have a successful process, but to manage a process in the first place you need good structures. So the first step was made. As you have rightly mentioned, the first stage of this program resulted in well-considered and well-established institutions inside MOD. Now the second and very important stage of this project will be to implement all these decisions step-by-step. We have already been engaged with this stage but, of course, we cannot finish it overnight. For the first year we think to have % of the processes fulfilled in accordance with this project and its framework. Next year we will almost double our achievement, and in three years we think to have introduced 90 % of the overall efficiency. This is our priority at the moment. GSAC: While working on the project, which were the most difficult goals to accomplish? Kharshiladze: The hardest and the most challenging goal was to implement everything, to have in reality what looked nice on paper. This was because, of course, the processes are going well, but there are always number of obstacles that are presented. For example, some aspects of the legal base need improving. We need additional training for personnel because we don t have a large group of people who can deal with the system. Then, of course, we have to settle down and start the system, which is in the process of building, and still based mostly on the goodwill of the leadership and political level of the leadership. We have been successful so far, but there is not a system established yet and that is the problem. I would like to mention that the Dutch team also contributed to the process of the Strategic Defense Review. This was based on a number of different recommendations, of which one of the biggest contributors was ISAB. We received most of the recommendations from them in trying to establish the joint staff, civilian control on the staff and so on. We have already been engaged in this process for years and I think now we are up to the end of the process. This is a unique case in which a state agency in Georgia was able to provide the plan for SDR itself. Of course, in this regard, we should mention NATO involvement and, though the Dutch side well contributed to the establishment of the SDR plans, they also worked with the Ministry of Finance. The Dutch also provided four-year budgeting proposals. So it was also a very good contribution from their side to the SDR. That process, which is almost done, is also one of the successful projects.

5 GSAC: You have been working on human resources management. The next phase of the project primarily focuses on HRM; what has the Georgian side gained, what do you hope to gain, and where are we now on the HR side? Petriashvili: The amendment made in the Memorandum of Understanding mainly covers support, establishment and development of an HR management system in the Georgian MOD. This MoU covers only civilian personnel management and it will define the strategy we are going to use with civilian personnel management. It covers the whole HR management cycle, from recruitment up to retirement. It includes the current management and training systems as well. We are going to start a pilot program on the assessment of personnel who work now in the MOD. The pilot program department, I think, will be the Defense Policy Planning Department. We will assess performance and personnel potential, competence, skills, and the directions employees should develop to fulfill their job functions more effectively. I mean, HR is not only appointment, selection or evaluation of somebody; it must also support professional development as well it is a part of the total defense system. All this process is based on the current public service law, as it will be when the new law comes in force. GSAC: Obviously, when you do a program like this, whether you are a Georgian civil servant or a Dutch adviser, you have to conform to the current law. That said, when people review western best practices they may find that to implement a western practice you need an amendment to the law. Have you encountered situations where you need amendments to the law? Petriashvili: For example, when we were working on military personnel management--it is not connected with the Dutch program but anyway, we found out that the length of service according to Georgian law was not proper for our army reformation process. We wanted to meet NATO requirements and so, we sent a proposal to Parliament to amend a current law, and this will be done in Autumn. So yes, we have had that kind of practice. GSAC: And in the terms of the Dutch program so far do you anticipate any such proposals that could be offered to the Parliament? Petriashvili: We do not know it yet, but currently everything is based on the law. Kharshiladze: Of the current HRM project we can say that there were already some good results achieved. They have set good cooperation between military and civilian human resources. They also trained and developed some personnel skills. Before, simply nobody knew what was HR. So, step-by-step, they started to get a little more professional, and then they got some individual training simply how to work with papers, how to develop different concepts, and how to deal with the overall issues. So, that is already achieved, and now they are starting the second and more advanced stage, in which they will go into details and start to fulfill this difficult process step-by-step. Their task is actually easier than was their military counterparts because MOD has only 300 people, not 28,000. I think anyway it will be complicated, but a successful task. Petriashvili: We are going to harmonize the military and civilian ranks as well, and establish a system in which we will be able to switch appoint a military person to a civilian position and opposite way. We don t have that practice now. We have a mostly civilian MOD like 95 % are civilian so we are going to increase military personnel in MOD positions. GSAC: When, having harmonized the ranks, will the pay by rank system be introduced? Petriashvili: Yes, and this will be additional amendment to the law.

6 GSAC: When you are finished, will there be something that a Georgian civil servant can look at that, essentially, is a career plan, showing when one enters service, things one should do to be promoted education, training, etc.? If successful, this will be path one takes? Do you anticipate that kind of framework? Petriashvili: Yes, our goal is to make everything for an employee and public servant very clear. When he/she enters the public service, he/she should have a picture of his/her career development up to retirement. And even in case of military personnel, we are currently working with NGOs on how to support their reintegration into the civilian work force. Maybe we will have some training on how to prepare CVs to find a job after military service. ###

Interview. In Conversation with Michelle d Auray, Secretary of the Treasury Board. Public Policy & Governance Review. Vol. 1, No.

Interview. In Conversation with Michelle d Auray, Secretary of the Treasury Board. Public Policy & Governance Review. Vol. 1, No. Interview Public Policy & Governance Review In Conversation with Michelle d Auray, Secretary of the Treasury Board By Lindsey Harrold University of Toronto Lindsey Harrold is a second year student in the

More information

Assessing the Status of PAP-DIB Implementation

Assessing the Status of PAP-DIB Implementation Assessing the Status of PAP-DIB Implementation Hari Bucur-Marcu Four years have already passed since the heads of state and government convened in the Euro-Atlantic Partnership Council (EAPC) at the NATO

More information

Planning Your Success With Jimmy Petruzzi

Planning Your Success With Jimmy Petruzzi Planning Your Success With Jimmy Petruzzi www.nlp-trainingcourses.com Good time management, as we have already hinted at, is largely about good planning and knowing how to set effective priorities. Understanding

More information

The Sixth Framework Programme : The Commission s proposals

The Sixth Framework Programme : The Commission s proposals The Sixth Framework Programme : The Commission s proposals European Commission, DG Research, Director European Research Area: the human factor OK, thank you very much. I am going to speak today on the

More information

No Thought to Quitting

No Thought to Quitting No Thought to Quitting Lou Skinner Started His Business Three Decades Ago And He Has No Intention of Calling It a Career He talks about perhaps retiring but no one takes him too seriously. Lou s enjoying

More information

Capacity for Policy Implementation in Central Government of Bulgaria 1

Capacity for Policy Implementation in Central Government of Bulgaria 1 Capacity for Policy Implementation in Central Government of Bulgaria 1 Abstract This paper analyses the capacity for policy implementation in central government of Bulgaria. The paper is focused on the

More information

What we need to make TTIP work

What we need to make TTIP work Karel De Gucht European Commissioner for Trade EUROPEAN COMMISSION [CHECK AGAINST DELIVERY] What we need to make TTIP work German Economy Ministry Conference on the Transatlantic Trade and Investment Partnership

More information

More than Mobile Forms Halliburton s Implementation of an End to End Solution

More than Mobile Forms Halliburton s Implementation of an End to End Solution CUSTOMER INTERVIEW More than Mobile Forms Halliburton s Implementation of an End to End Solution Hosted by: Mark Scott, VP Marketing, ProntoForms Yamina Hibbard, Global Asset Manager, Halliburton Mike

More information

Oral History Program Series: Civil Service Interview no.: F8. Mary Theopista Wenene

Oral History Program Series: Civil Service Interview no.: F8. Mary Theopista Wenene An initiative of the National Academy of Public Administration, and the Woodrow Wilson School of Public and International Affairs and the Bobst Center for Peace and Justice, Princeton University Interview

More information

EXPERT OPINION VASIL SIKHARULIDZE SECURITY SECTOR REFORM IN GEORGIA

EXPERT OPINION VASIL SIKHARULIDZE SECURITY SECTOR REFORM IN GEORGIA ÓÀØÀÒÈÅÄËÏÓ ÓÔÒÀÔÄÂÉÉÓÀ ÃÀ ÓÀÄÒÈÀÛÏÒÉÓÏ ÖÒÈÉÄÒÈÏÁÀÈÀ ÊÅËÄÅÉÓ ÏÍÃÉ GEORGIAN FOUNDATION FOR STRATEGIC AND INTERNATIONAL STUDIES EXPERT OPINION VASIL SIKHARULIDZE SECURITY SECTOR REFORM IN GEORGIA 49 2015

More information

November AGAINST CORRUPTION MINISTRY OF HIGHER EDUCATION (MoHE) Kabul Afghanistan PROGRESS MONITORING REPORT

November AGAINST CORRUPTION MINISTRY OF HIGHER EDUCATION (MoHE) Kabul Afghanistan PROGRESS MONITORING REPORT November 2017 PROGRESS MONITORING REPORT AGAINST CORRUPTION MINISTRY OF HIGHER EDUCATION (MoHE) Kabul Afghanistan ACRONYMS AOP AFN ACP CBR DoPHEI IARCSC MoHE MoF MoJ NUG PHEI Administrative Office of the

More information

During the work placement meetings, the following topics will be discussed:

During the work placement meetings, the following topics will be discussed: 1 year to 6 months in advance: attend an information seminar on work placement (see Careers Centre agenda). Read the regulations for work placement as a tailored subsidiary subject (only in Dutch) and

More information

Ladies and gentlemen,

Ladies and gentlemen, Speech International EuParl.net Conference 2013, words of welcome by mr. Kim Putters, First Vice-President of the Senate 30 May 2013 Ladies and gentlemen, A warm welcome to you all. It is not often that

More information

Designing a Structured Interview Process

Designing a Structured Interview Process Designing a Structured Interview Process Take your recruiting to the next level with this interactive guide to designing an effective hiring plan and implementing a structured interview process. STRUCTURED

More information

Holding Accountability Conversations

Holding Accountability Conversations Holding Accountability Conversations 5 Scripts And Guides To Help You Through The Process PRACTICAL TOOLS Holding Accountability Conversations / / / / / / / / / / / / / / / / / / / / / / / / / / / / /

More information

What is the current state of mobile recruitment?

What is the current state of mobile recruitment? What is the current state of mobile recruitment? Colofon December 13, 2013 Mieke Berkhout Kristin Mellink Julia Paskaleva Geert-Jan Waasdorp Tom Wentholt Intelligence Group Maxlead Maaskade 119 Rhijngeesterstraatweg

More information

RECRUIT TALENT IN TODAY S MARKET. Behavioral Interviewing Questions and Templates

RECRUIT TALENT IN TODAY S MARKET. Behavioral Interviewing Questions and Templates RECRUIT TALENT IN TODAY S MARKET Behavioral Interviewing Questions and Templates INTRODUCTION Getting the right people in the door is crucial to your company s success. Finding the best fit for each role

More information

European Environmental Bureau & China Green Carbon Foundation. Roland Jöbstl, European Environmental Bureau, Brussels, Belgium

European Environmental Bureau & China Green Carbon Foundation. Roland Jöbstl, European Environmental Bureau, Brussels, Belgium European Environmental Bureau & China Green Carbon Foundation Report on EU-China NGO Twinning program Roland Jöbstl, European Environmental Bureau, Brussels, Belgium Daniel Yuanqing HOU, China Green Carbon

More information

Jeff Scott, Senior Analyst 'Business Architecture' at FORRESTER

Jeff Scott, Senior Analyst 'Business Architecture' at FORRESTER Jeff Scott, Senior Analyst 'Business Architecture' at FORRESTER interviewer Daan Rijsenbrij on behalf of Via Nova Architectura The Business Architect reinvented Jeff Scott is one of Forrester s leading

More information

Jan K. F. GRAULS. Chef de Cabinet to the Foreign Minister, MFA Brussels. Acting Director General for Bilateral and Economic Relations,

Jan K. F. GRAULS. Chef de Cabinet to the Foreign Minister, MFA Brussels. Acting Director General for Bilateral and Economic Relations, Jan K. F. GRAULS Jan K. F. GRAULS Ambassador Extraordinary and Plenipotentiary Education Doctor of Law, (Catholic University of Leuven, Belgium) Public Notary s M.A. Diplomatic career June 2002 May 2001

More information

Small business guide to hiring and managing apprentices and trainees

Small business guide to hiring and managing apprentices and trainees Small business guide to hiring and managing apprentices and trainees A short guide for small businesses on how to get the most from your apprentice or trainee When it comes to recruiting and managing a

More information

BBC Learning English 6 Minute English Stress in the workplace

BBC Learning English 6 Minute English Stress in the workplace BBC Learning English 6 Minute English Stress in the workplace NB: This is not a word for word transcript Hello, I'm Rob And I'm Neil. And this is 6 Minute English from BBC Learning English. Today we're

More information

Money Management Curriculum

Money Management Curriculum Money Management Module 7: Creating Your Financial Plan Money Management Curriculum Module 7: Creating Your Financial Plan Project Team: Ruby Ward, Professor, Utah State University Trent Teegerstrom, Associate

More information

Informal Seminar with Permanent Representatives. FAO, 29 February Remarks by José Graziano da Silva,

Informal Seminar with Permanent Representatives. FAO, 29 February Remarks by José Graziano da Silva, CHECK AGAINST DELIVERY Informal Seminar with Permanent Representatives FAO, 29 February 2012 Remarks by José Graziano da Silva, Director-General of the Food and Agriculture Organization of the United Nations

More information

Insights On Video Interviewing

Insights On Video Interviewing Insights On Video Interviewing Written by David Creelman Sponsored by videointerview_whitepaper_hirevue_060616.indd Introduction There s no doubt that video interviewing is fascinating, but is it a technology

More information

WHY LANDSCAPING COMPANIES STRUGGLE TO BUILD LARGE-SCALE BUSINESSES, AND HOW U.S. LAWNS CAN HELP YOU BRIDGE THAT GAP

WHY LANDSCAPING COMPANIES STRUGGLE TO BUILD LARGE-SCALE BUSINESSES, AND HOW U.S. LAWNS CAN HELP YOU BRIDGE THAT GAP WHY LANDSCAPING COMPANIES STRUGGLE TO BUILD LARGE-SCALE BUSINESSES, AND HOW U.S. LAWNS CAN HELP YOU BRIDGE THAT GAP Prepared by: Owning a landscaping business is a dream come true! You get to spend your

More information

The Meaningful Hospitality Smart Hiring Guide

The Meaningful Hospitality Smart Hiring Guide The Meaningful Hospitality Smart Hiring Guide This guide will help you make smart hires by teaching you: What to look for in potential employees What questions to ask in an interview How to ensure you

More information

Spotlight on Success. July Brendan Howe

Spotlight on Success. July Brendan Howe Spotlight on Success July 2016 Brendan Howe A Successful Leap From Marketing Professional to MSP You don t have to be an IT savant to build a successful managed services organization. In fact, a few of

More information

The best Paralegal interview questions you ve not been asking

The best Paralegal interview questions you ve not been asking The best Paralegal interview questions you ve not been asking Have you been going through interview after interview but no one is standing out? Or are you still struggling to make a final decision between

More information

SIGMA Support for Improvement in Governance and Management A joint initiative of the OECD and the European Union, principally financed by the EU

SIGMA Support for Improvement in Governance and Management A joint initiative of the OECD and the European Union, principally financed by the EU SIGMA Support for Improvement in Governance and Management A joint initiative of the OECD and the European Union, principally financed by the EU Fair Salary Systems in Public Administration, Conditions,

More information

30 Behavioral Interview Questions

30 Behavioral Interview Questions 30 Behavioral Interview Questions to Identify High-Potential Candidates Talent Solutions Table of contents Why behavioral interview questions matter 3 6 soft skills that reflect potential 4 Adaptability

More information

TALENT MANAGEMENT HIRE WELL, KEEP THE BEST, CHALLENGE THE REST DR. GARY SCHWANTZ

TALENT MANAGEMENT HIRE WELL, KEEP THE BEST, CHALLENGE THE REST DR. GARY SCHWANTZ TALENT MANAGEMENT HIRE WELL, KEEP THE BEST, CHALLENGE THE REST DR. GARY SCHWANTZ (page 1) Please OH WISE ONE tell me why this is so! How much of a factor is personality? And if the answer to that question

More information

Gender Sensitive Parliaments The IPU Self-Assessment methodology for parliaments

Gender Sensitive Parliaments The IPU Self-Assessment methodology for parliaments EIGE Consultation meeting on gender-sensitive parliaments: indicators and assessment 13 September, 2016, Vilnius Gender Sensitive Parliaments The IPU Self-Assessment methodology for parliaments Zeina Hilal

More information

5 crucial questions you need to answer before choosing a PIM system

5 crucial questions you need to answer before choosing a PIM system 5 crucial questions you need to answer before choosing a PIM system - a simple roadmap to managing product data with success Western Computer www.westerncomputer.com Perfion www.perfion.com 5 crucial questions

More information

THEMATIC COMPILATION OF RELEVANT INFORMATION SUBMITTED BY GREECE ARTICLE 10 UNCAC PUBLIC REPORTING

THEMATIC COMPILATION OF RELEVANT INFORMATION SUBMITTED BY GREECE ARTICLE 10 UNCAC PUBLIC REPORTING THEMATIC COMPILATION OF RELEVANT INFORMATION SUBMITTED BY GREECE GREECE (SEVENTH MEETING) ARTICLE 10 UNCAC PUBLIC REPORTING Government initiatives for the strengthening of transparency in the public administration.

More information

Modern Apprenticeships in Business & Administration

Modern Apprenticeships in Business & Administration What will I be doing? Administrators deal with the essential day-to-day tasks that enable the Parliament to function. There are about 100 administrator roles at Holyrood and these jobs are crucial to the

More information

Oral History Program Series: Civil Service Interview no.: L8

Oral History Program Series: Civil Service Interview no.: L8 An initiative of the National Academy of Public Administration, and the Woodrow Wilson School of Public and International Affairs and the Bobst Center for Peace and Justice, Princeton University Oral History

More information

PERCEPTION IS REALITY : A RECRUITER S GUIDE TO GOING FROM ORDER TAKER TO TRUSTED ADVISOR

PERCEPTION IS REALITY : A RECRUITER S GUIDE TO GOING FROM ORDER TAKER TO TRUSTED ADVISOR PERCEPTION IS REALITY : A RECRUITER S GUIDE TO GOING FROM ORDER TAKER TO TRUSTED ADVISOR Make the transition, and become a better consultative partner for your clients and candidates! TABLE OF CONTENTS

More information

Podcast: Transformative BPO. Rich Bailey Vice President of Communications and Business Process Outsourcing Xerox Global Services July 2009

Podcast: Transformative BPO. Rich Bailey Vice President of Communications and Business Process Outsourcing Xerox Global Services July 2009 Podcast: Transformative BPO Rich Bailey Vice President of Communications and Business Process Outsourcing Xerox Global Services July 2009 Every organization today is searching for ways to reduce costs

More information

TIPS FOR INTERVIEW SUCCESS. Before

TIPS FOR INTERVIEW SUCCESS. Before INTERVIEWING Albers Placement Center The interview is your chance to show the value you will bring to the organization and land the job. Interviewing is a significant part of the job search process and

More information

Q&A session DAY2 Session 2 Session 2 Moving from Local Experiences to National Implementation, SFM at Different Scales, and Carbon Accounting and Regi

Q&A session DAY2 Session 2 Session 2 Moving from Local Experiences to National Implementation, SFM at Different Scales, and Carbon Accounting and Regi Moving from Local Experiences to National Implementation, SFM at Different Scales, and Carbon Accounting and Registering Q&A Session (Q1: JIRCAS, Mr. Eiji Matsubara) My question is posed to Dr. Matsumoto.

More information

Civilian capacities: statement to Fifth Committee, 7 December :00, Conference Room 3, NLB

Civilian capacities: statement to Fifth Committee, 7 December :00, Conference Room 3, NLB Civilian capacities: statement to Fifth Committee, 7 December 2012 10:00, Conference Room 3, NLB I thank the Committee for giving me this opportunity to introduce the Secretary- General's report on civilian

More information

COSAC Chairpersons' meeting, 23 January 2017, Malta. Session II: Discussion on the European Commission Work Programme 2017

COSAC Chairpersons' meeting, 23 January 2017, Malta. Session II: Discussion on the European Commission Work Programme 2017 COSAC Chairpersons' meeting, 23 January 2017, Malta Session II: Discussion on the European Commission Work Programme 2017 Bastiaan van Apeldoorn, Chair of the Standing Committee on European Affairs of

More information

COSAC Chairpersons' meeting, 23 January 2017, Malta. Session II: Discussion on the European Commission Work Programme 2017

COSAC Chairpersons' meeting, 23 January 2017, Malta. Session II: Discussion on the European Commission Work Programme 2017 COSAC Chairpersons' meeting, 23 January 2017, Malta Session II: Discussion on the European Commission Work Programme 2017 Bastiaan VAN APELDOORN, Chair of the Standing Committee on European Affairs of

More information

Act on the Government Offices of Iceland 1)

Act on the Government Offices of Iceland 1) Official translation Act on the Government Offices of Iceland 1) Entered into force on 28 September 2011. Amended by Act no. 173/2011 (entered into force on 30 December 2011), Act no. 115/2012 (entered

More information

IANR Performance Management - Manager Conversation Guide

IANR Performance Management - Manager Conversation Guide IANR Performance Management - Manager Conversation Guide IANR s performance management conversations allow for open and honest two-way dialogue between employees and managers. During these conversations,

More information

Welcome address, NCHR 25 th anniversary

Welcome address, NCHR 25 th anniversary Welcome address, NCHR 25 th anniversary 29.08.2012. (Venue: Teatersalen, Hotel Continental, Oslo) Nils A Butenschøn, Director Excellences, friends and colleagues, On behalf of the Norwegian Centre for

More information

European Survey on Quality Management Requirement Analysis of European SME s

European Survey on Quality Management Requirement Analysis of European SME s 01 Date: 02/09/a 1/ 7 I Results of the Requirement Analysis (Cumulated) The following section explains the structure of the questionnaire developed for this Workpackage and while doing so, also presents

More information

The Seven Success Factors of Partner Marketing

The Seven Success Factors of Partner Marketing The Seven Success Factors of Partner Marketing and how to use them in your business A research paper undertaken by Coterie Marketing in association with the University of Huddersfield Summary of the research

More information

Interview with the Paulson Institute and Greenpeace, 14 th July, 2015

Interview with the Paulson Institute and Greenpeace, 14 th July, 2015 Interview with the Paulson Institute and Greenpeace, 14 th July, 2015 Building on interest surrounding recent news of China s INDC announcement, as well as increased environmental enforcement and blue

More information

MAKING ORDER OUT OF CHAOS CAN JOB DESCRIPTIONS REALLY HELP? thought leadership

MAKING ORDER OUT OF CHAOS CAN JOB DESCRIPTIONS REALLY HELP? thought leadership MAKING ORDER OUT OF CHAOS CAN JOB DESCRIPTIONS REALLY HELP? thought leadership CREATE PRESENTATION, WRITE JOB DESCRIPTION, GRAB COFFEE, CONFERENCE CALL, LUNCH MEETING, REPLY TO EMAILS, WRITE JOB DESCRIPTION,

More information

Interview help sheet (CK Jan 2017)

Interview help sheet (CK Jan 2017) Interview help sheet (CK Jan 2017) RESEARCH AND PREPARATION An Interview what you can expect: An interview is one of the most widely used techniques in the recruitment and selection process. It not only

More information

Effective Relations: Roles of Mayors, Councilmembers, and Appointed Officials

Effective Relations: Roles of Mayors, Councilmembers, and Appointed Officials : Roles of Mayors, Councilmembers, and Appointed Officials One of the most important aspects of effective government is defining, understanding, and accepting the appropriate roles of elected and appointed

More information

Centers of Government. Interview no.: AN INITIATIVE OF

Centers of Government. Interview no.: AN INITIATIVE OF AN INITIATIVE OF THE WOODROW WILSON SCHOOL OF PUBLIC AND INTERNATIONAL AFFAIRS AND THE BOBST CENTER FOR PEACE AND JUSTICE Series: Interview no.: Centers of Government D1 Interviewee: Interviewer: Giedrius

More information

SENIOR. Job Search Guide

SENIOR. Job Search Guide SENIOR Job Search Guide by Eric R. Anderson and Jan Rich Provided by Capital University Career Development Division of Academic and Student Affairs Blackmore Library, Second Floor, West End ~ 614-236-6606

More information

Integrated HRM for the needs of the present & the challenges of the. future a (possible) playbook

Integrated HRM for the needs of the present & the challenges of the. future a (possible) playbook Integrated HRM for the needs of the present & the challenges of the future a (possible) playbook Philippe Vermeulen, FPS P&O Launch Event: OECD Review of Human Resources Management For Innovative Service

More information

You ve met our apprentices. Now meet yours.

You ve met our apprentices. Now meet yours. You ve met our apprentices. Now meet yours. Managers Guide Recruiting an apprentice INTERNAL ONLY The practical part By now, you should know the facts about our apprentices, and we hope you want to get

More information

Oral History Program Series: Civil Service Interview no.:

Oral History Program Series: Civil Service Interview no.: An initiative of the National Academy of Public Administration, and the Woodrow Wilson School of Public and International Affairs and the Bobst Center for Peace and Justice, Princeton University Oral History

More information

Trinidad and Tobago Transparency Institute

Trinidad and Tobago Transparency Institute Trinidad and Tobago Transparency Institute Mechanism for Follow-Up on the Implementation of the Inter-American Convention Against Corruption (MESICIC), Second Round REPORT ON MEASURES TAKEN BY TRINIDAD

More information

ALMA MATER SOCIETY OF QUEEN S UNIVERSITY INCORPORATED AMS Board of Directors Open Session Minutes

ALMA MATER SOCIETY OF QUEEN S UNIVERSITY INCORPORATED AMS Board of Directors Open Session Minutes ALMA MATER SOCIETY OF QUEEN S UNIVERSITY INCORPORATED 2015-2016 AMS Board of Directors Open Session Minutes November 26 th 2015, 2015 at 6:00PM AMS Board Room, John Deutsch University Centre, Kingston,

More information

Importance of EDA for medium and small defence countries;

Importance of EDA for medium and small defence countries; Importance of EDA for medium and small defence countries; Excellencies, Generals, Admirals, ladies and gentlemen, good afternoon. Before starting my briefing on the Importance of the European Defence Agency

More information

HOW TO NAIL YOUR ELEVATOR PITCH

HOW TO NAIL YOUR ELEVATOR PITCH HOW TO NAIL YOUR ELEVATOR PITCH Stand Out From the Crowd and Get the Career Acknowledgement You Deserve. STAND OUT & GET NOTICED Everyday we run into and meets hundreds of people. Literally. As you re

More information

Putting non-service employees on the phones

Putting non-service employees on the phones Putting non-service employees on the phones For the article Vista Print puts its employees on the phones to Learn the Customer in the July issue of Customer Service Newsletter (CSN), editor Bill Keenan

More information

Before getting into the details of our engagement, I d like to ask, what does your company do?

Before getting into the details of our engagement, I d like to ask, what does your company do? Before getting into the details of our engagement, I d like to ask, what does your company do? We re a multilevel marketing company, with sales of around two-hundred million dollars a year. We deal with

More information

A Work Method to build Data Warehouse Applications

A Work Method to build Data Warehouse Applications A Work Method to build Data Warehouse Applications Niklas Karlsson, Niklas Data Europe BV Introduction The purpose with this paper is to discuss a method that has been used extensively at Niklas Data for

More information

MATRA South Training Programme Legislation

MATRA South Training Programme Legislation MATRA South Training Programme Legislation 31 May-10 June, 2015 The Hague, The Netherlands 04-08 October, 2015 Tunis, Tunisia Matra South Training Programme (MSTP) Legislation The Matra South Training

More information

Remarks FAOA Luncheon Ms. Heidi Grant

Remarks FAOA Luncheon Ms. Heidi Grant Remarks FAOA Luncheon Ms. Heidi Grant Defense Export Reform and the Future of FMS I was asked to speak on Defense Export Reform and the Future of FMS, both important topics for SAF/IA and our partners.

More information

Q INDIA BUSINESS DIGEST - BY CENTIGO

Q INDIA BUSINESS DIGEST - BY CENTIGO Q4 2017 INDIA BUSINESS DIGEST - BY CENTIGO Issue 5, Q4 2017 IN THIS ISSUE Highlights of The Business Market in India Key Findings from Make-In-India event H&M & IKEA are glocalising Interesting momentum

More information

TenStep Project Management Process Summary

TenStep Project Management Process Summary TenStep Project Management Process Summary Project management refers to the definition and planning, and then the subsequent management, control, and conclusion of a project. It is important to recognize

More information

HOW YOUR CAREER BACKGROUND CAN HELP YOU BECOME A BUSINESS ANALYST

HOW YOUR CAREER BACKGROUND CAN HELP YOU BECOME A BUSINESS ANALYST By Laura Brandenburg Lesson Objective: After completing this lesson, you ll be able to identify strengths from your career background that will directly support your transition into business analysis.

More information

Planning for the future: an organisational review

Planning for the future: an organisational review Arts Council of Wales Planning for the future: an organisational review Terms of reference Arts Council of Wales is committed to making information available in large print, braille, audio and British

More information

1. Searching for a job CV Structure Cover letter Social Media... 5

1. Searching for a job CV Structure Cover letter Social Media... 5 Contents 1. Searching for a job... 3 1.1 CV Structure... 3 1.2 Cover letter... 4 1.3 Social Media... 5 2. Job interviews... 8 2.1 Preparing for a job interview... 8 2.2 A good first impression... 9 2.3

More information

Survey of Cohort Mentors: Gender-Based Analyses August 2011

Survey of Cohort Mentors: Gender-Based Analyses August 2011 Survey of Cohort Mentors: Gender-Based Analyses August 2011 1 Sample Nineteen mentors completed the survey from an overall population sample of 38 mentors. Thus, this survey has a response rate of 50.0%.

More information

Improving the Employee Experience

Improving the Employee Experience BESTPLACESTOWORK.ORG 2014 BEST PLACES TO WORK IN THE FEDERAL GOVERNMENT ANALYSIS Improving the Employee Experience What agencies and leaders can do to manage talent better When asked in a federal survey

More information

D CA F. What are parliamentary committees on defence and. What are parliamentary committees on defence and. security? security?

D CA F. What are parliamentary committees on defence and. What are parliamentary committees on defence and. security? security? What are parliamentary committees on defence and What distinguishes the working environment of these committees from that of other committees? Which committees are involved in defence and What kinds of

More information

Address by Mr Gianni Buquicchio. President of the Venice Commission. presenting its Annual Report of Activities for 2015

Address by Mr Gianni Buquicchio. President of the Venice Commission. presenting its Annual Report of Activities for 2015 Address by Mr Gianni Buquicchio President of the Venice Commission presenting its Annual Report of Activities for 2015 to the Committee of Ministers Wednesday, 1 June 2016 Ms Chairperson, Ambassadors,

More information

Mr. Bimal Jalan Siddharth, thank you very much. I was hoping that Arun will open the discussion, but now that you ve called upon me, Arun do you want

Mr. Bimal Jalan Siddharth, thank you very much. I was hoping that Arun will open the discussion, but now that you ve called upon me, Arun do you want Mr. Bimal Jalan Siddharth, thank you very much. I was hoping that Arun will open the discussion, but now that you ve called upon me, Arun do you want to start? Yes let me. What I have to say is not really

More information

Planning for Election Observation A Field Guide for Election Monitoring Groups

Planning for Election Observation A Field Guide for Election Monitoring Groups Planning for Election Observation A Field Guide for Election Monitoring Groups Planning for Election Observation This field guide is designed as an easy- reference tool for domestic non- partisan election

More information

Facebook was not originally created to be a company. It was built to accomplish a social mission to make the world more open and connected.

Facebook was not originally created to be a company. It was built to accomplish a social mission to make the world more open and connected. LETTER FROM MARK ZUCKERBERG Facebook was not originally created to be a company. It was built to accomplish a social mission to make the world more open and connected. We think it s important that everyone

More information

FOR OWNERS: MANAGING VENDOR ACCRUALS AND VENDOR INVOICE MATCHING ON LARGE CONSTRUCTION PROJECTS

FOR OWNERS: MANAGING VENDOR ACCRUALS AND VENDOR INVOICE MATCHING ON LARGE CONSTRUCTION PROJECTS FOR OWNERS: MANAGING VENDOR ACCRUALS AND VENDOR INVOICE MATCHING ON LARGE CONSTRUCTION PROJECTS The Situation The Owner on major construction projects, has a very different set of challenges and priorities

More information

National R2P Focal Points Recommendations

National R2P Focal Points Recommendations National R2P Focal Points Recommendations Introduction In 2005 at the United Nations World Summit, states unanimously committed to protect populations from genocide, war crimes, ethnic cleansing and crimes

More information

Has European Integration Gone Too Far?

Has European Integration Gone Too Far? MARCO ZANNI Has European Integration Gone Too Far? Marco Zanni is a Member of the European Parliament, and is sitting within the Europe of Nations and Freedom (ENF) Group. He is also a member of the Lega

More information

DIGEST POLICY. Towards a European Defence Union FROM CLOSER INTEGRATION TO A EUROPEAN ARMY 2017 APR

DIGEST POLICY. Towards a European Defence Union FROM CLOSER INTEGRATION TO A EUROPEAN ARMY 2017 APR POLICY DIGEST 2017 APR Towards a European Defence Union FROM CLOSER INTEGRATION TO A EUROPEAN ARMY Europe s security environment has changed dramatically in the past few years. Russia s aggressiveness,

More information

How to Increase with Limited Resources Brand Awareness Tips on increasing Brand Awareness

How to Increase with Limited Resources Brand Awareness Tips on increasing Brand Awareness How to Increase with Limited Resources Brand Awareness Tips on increasing Brand Awareness CONTENT What is Brand Awareness? Why brand awareness is important? Why Your Brand Needs Digital Marketing Strategy

More information

2. Action plan tasks. These tasks are more complicated and cannot be easily completed without good thought and planning. These are some examples:

2. Action plan tasks. These tasks are more complicated and cannot be easily completed without good thought and planning. These are some examples: Tool 4 For Effective Action Plans, GAS IT At the most basic level, a manager s job is to get stuff done. The management part comes into play because a manager must get stuff done by directing the actions

More information

Facilities deserve a place in development

Facilities deserve a place in development Facilities deserve a place in development By Jacqui de Lacy There are many ways to build a house. One way is to choose your own architect, surveyor, plumber, electrician, carpenter. You will get your family

More information

An Interview with Edwin Pinero ISO Independent Chair Energy Efficiency, the Forgotten Fuel Source, and the importance of ISO 50001

An Interview with Edwin Pinero ISO Independent Chair Energy Efficiency, the Forgotten Fuel Source, and the importance of ISO 50001 An Interview with Edwin Pinero ISO 50001 Independent Chair Energy Efficiency, the Forgotten Fuel Source, and the importance of ISO 50001 Welcome to the LRQA Business Assurance interview series. ISO 50001

More information

A school district uses the criteria to improve employee satisfaction and engagement

A school district uses the criteria to improve employee satisfaction and engagement A Journey Guided by Baldrige A school district uses the criteria to improve employee satisfaction and engagement by Amanda Hankel Susan Muenter, HR director at the Pewaukee School District in Wisconsin,

More information

Public Administrative Reforms

Public Administrative Reforms COUNTRY PAPER: AFGHANISTAN Public Administrative Reforms Independent Administration and Civil Service Commission of Afghanistan Ahmad Masoud Tokhi 10/21/2012 This document briefly states the public administration

More information

Oral History Program Series: Civil Service Interview no.: E5

Oral History Program Series: Civil Service Interview no.: E5 An initiative of the National Academy of Public Administration, and the Woodrow Wilson School of Public and International Affairs and the Bobst Center for Peace and Justice, Princeton University Interview

More information

The EESC secretariat employs approximately 700 staff and manages a budget of around EUR 135 million.

The EESC secretariat employs approximately 700 staff and manages a budget of around EUR 135 million. VACANCY NOTICE No AD/T/15/18 concerning ONE post of Secretary-General (M/F) in the Secretariat of the European Economic and Social Committee Publication under Article 2(a) and Article 8 of the Conditions

More information

Description of state of affairs in Belarusian National Platform of the EaP Civil Society Forum

Description of state of affairs in Belarusian National Platform of the EaP Civil Society Forum Description of state of affairs in Belarusian National Platform of the EaP Civil Society Forum 24 September 2013, prepared by Ulad Vialichka, Chairperson of the NP Coordination Committee Introduction The

More information

Ms. Judie A. Scalise, CEcD, FM, HLM AEDC Chair, IEDC Interview Conducted with Nancy Moorman

Ms. Judie A. Scalise, CEcD, FM, HLM AEDC Chair, IEDC Interview Conducted with Nancy Moorman Ms. Judie A. Scalise, CEcD, FM, HLM AEDC Chair, 1993-1994 IEDC Interview Conducted with Nancy Moorman How have you seen the economic development profession evolve over the course of your career? When I

More information

Survey of Cohort Mentors August 2011

Survey of Cohort Mentors August 2011 Survey of Cohort Mentors August 2011 1 Sample Nineteen mentors completed the survey from an overall population sample of 38 mentors. Thus, this survey has a response rate of 50%. This sample was equally

More information

Building the Foundation for a Successful Business

Building the Foundation for a Successful Business Building the Foundation for a Successful Business If I knew then what I know now... Table of Contents If Only I Knew Then What I Know Now........ 3 Planning... 4 Sales & Marketing... 5 Employees... 7 Operations........

More information

Fundraising 101: Structuring and Developing an Effective Fund Raising Operation. Lawrence W. Reed President Mackinac Center for Public Policy

Fundraising 101: Structuring and Developing an Effective Fund Raising Operation. Lawrence W. Reed President Mackinac Center for Public Policy Fundraising 101: Structuring and Developing an Effective Fund Raising Operation Lawrence W. Reed President Mackinac Center for Public Policy In July 2003, Atlas co-sponsored an event with Fundacion DL

More information

Mining for leadership with lean management

Mining for leadership with lean management Mining for leadership with lean management Operations March 2017 Xavier Costantini Christian Johnson Ferran Pujol Guillem Sivecas Mining for leadership with lean management Three executives at one of the

More information

18'h International Symposium on Military Operational Research

18'h International Symposium on Military Operational Research ESTIMATING THE DEGREE PARTICIPATION IN COALITION Roger Cockram 18'h International Symposium on Military Operational Research August 2001 The views expressed in this paper are those of the author and not

More information

CSR Conversation Learning from Model CSR Companies: Fujitsu s Global Approach to Social Responsibility

CSR Conversation Learning from Model CSR Companies: Fujitsu s Global Approach to Social Responsibility CSR Conversation Learning from Model CSR Companies: Fujitsu s Global Approach to Social Responsibility In June 2017, Sogo Fujisaki, Senior Director of the CSR Division at Fujitsu Limited, visited the head

More information

DRAFT MOTION FOR A RESOLUTION

DRAFT MOTION FOR A RESOLUTION European Parliament 2014-2019 Committee on Budgetary Control 2018/0000(RSP) 28.3.2018 DRAFT MOTION FOR A RESOLUTION to wind up the debate on the statement by the Commission pursuant to Rule 123(2) of the

More information