Working together with government, business, the community and churches to build a better future.

Transcription

1 Position Description Position Title Scheduling Coordinator (CA Level 6) Division Home Care Services Reports to Manager Client Support Services Function To coordinate and facilitate the immediate scheduling of Disability and Community Aged Care (DCACS) employees statewide, in response to vacancies created due to planned and unplanned leave, and other duties as directed by the Manager Client Support Services and Client Support Consultants. Anglicare Mission Anglicare, in response to the Christian faith, strives to achieve social justice and to provide the opportunity for people in need to reach fullness of life, within Anglicare s resources. Anglicare is committed to: Working for the common good and a just and healthy society. Working together with government, business, the community and churches to build a better future. Valuing and celebrating difference and diversity within society. Reconciliation with Aboriginal people. Offering our support to all who need it, for as long as they need our help. Empowering our clients and treating them, their situations and their choices with respect. Upholding human rights. Joining together with those who suffer disadvantage and injustice to call for change. The safety and protection of children involved in our activities/programs. Document Title Anglicare Tasmania Inc Revised: Month, Year Retention Period: Page: 1 of 5

2 Providing a range of opportunities for people accessing our services and seeking our support to be actively involved in decision-making processes, service design, continuing development and promoting broader social change. Standard Position Requirements Required to hold and maintain a current Drivers Licence. Required to hold and maintain a Working with Vulnerable People Child Related Activities Registration (Tasmania). Required to provide a satisfactory Schedule 1 National Police Check Required to undertake Anglicare s Safeguarding Children and Abuse Prevention Programs prior to working directly with children or vulnerable people. Required to undergo an employment health assessment which allows Anglicare to be aware of potential and actual health issues for employees and (if appropriate) to work with you to ensure we manage these appropriately (e.g. tailoring the work environment to cater for specific requirements). Conform to Anglicare s conditions of employment, Code of Conduct, Confidentiality, Anti- Discrimination, Bullying and Harassment policies, Work Health and Safety policies including signing a new Personnel Declaration. Required to comply with Anglicare s Smoke Free Work Site policy. This position is mandated by law to report all current concerns about the safety, welfare and wellbeing of a child. Report any suspected abuse or neglect of adult with a disability or ageing person. Specific Position Requirements The position will work a combination of different start and finish times between 6.00am and 9.00pm weekdays. Primary Tasks Technical Skills Facilitate appropriately experienced workers for all available shifts and fill unplanned shift vacancies due to sickness, annual leave or training requirements, taking industrial obligations and business requirements into account, including: Anglicare s commitment to ensure additional hours will not result in employees working in excess of 76 hours per fortnight or not having the required number of days off The health and safety of employees is considered in scheduling and rostering rounds and patterns Anglicare Tasmania Inc Page: 2 of 5

3 Individual customer preferences and requirements Individual customer needs with required employee competencies and fit Follow direction from Human Resource personnel to ensure labour needs are proactively managed. Inform and liaise with Human Resource personnel and where appropriate Case Managers to ensure problematic employee performance is addressed appropriately and in a timely manner. Follow direction from Anglicare Case Managers, Care Managers and Service Coordinators to ensure individual needs of designated customers are met. Complete all data entry relating to employee schedules and relevant customer information Provide orientation to new employees on work schedules and rostering matters. Customer Service and Relationship Management Act in a professional manner at all times to provide a prompt, courteous, responsive and flexible service to all customers and employees. Build and maintain good relationships with employees based on mutual respect and trust. Work closely and cooperatively with Anglicare s Human Resources, Service Centre, Case Management, Finance, and Business Development and Performance teams to ensure excellence in service delivery. Following the direction given by Management of Anglicare DCACS, work to resolve concerns or issues raised by customers, employees, case managers, care managers and coordinators. Ensure all support and care needs changes and customer complaints which are not related to employee rostering are promptly reported to the designated internal or external Case Manager or in the absence of a designated case manager the relevant General Manager. Ensure confidentiality and security of all customer and employee data. Administration Complete documentation in an accurate, professional and timely manner that meets Anglicare, legislative, funder and stakeholders expectations. Prepare daily, weekly and monthly reports and documentation as required. Continuous Improvement Participate and contribute to team processes. Actively participate in and contribute to quality improvement programs and other program activities to meet service, legislative and accreditation standards. Anglicare Tasmania Inc Page: 3 of 5

4 Professional Development Participate in training opportunities including attendance at all mandatory training. Contribute towards developing a positive and harmonious work culture. Keep up to date with organisational developments and activities as appropriate. Work Health and Safety Maintain a safe working environment by adhering to WHS policies, procedures and guidelines and by working in a responsible manner to ensure the safety of oneself, other employees, clients and visitors to Anglicare. Ensure own action or lack of action does not place own safety or that of others at risk. Demonstrable Competencies The incumbent will possess demonstrable competency, knowledge, understanding and/or skills in the following areas: 1. Technical Skills Ability to meet scheduling requirements in a fast-paced and changing environment. Ability to use rostering software effectively. Understanding of the principles underpinning good employee relations. Ability to understand and apply rules from Anglicare s Collective Agreement and other relevant legislation. Proven organisational and time management skills to ensure coordination of customer needs with employee schedules. Familiar with Tasmania s geographical layout or capacity to acquire this knowledge. 2. Customer Services Proven customer service, communication, listening and interpersonal skills to be able to problem solve and liaise with a wide range of internal and external customers. Previous experience in community disability or aged care support (desirable) 3. Administration Proven administration skills including the ability to complete administrative and document preparation requirements in an efficient, timely and accurate manner. Basic computer literacy skills including the capacity to use word processing, database, Excel, and Outlook applications. Anglicare Tasmania Inc Page: 4 of 5

5 Experience in maintaining and operating in environments where information is private or of a confidential nature. 4. Work Health and Safety Basic knowledge and adherence of work health and safety legislative obligations as it relates to rostering/scheduling employees. 5. Workplace Cultural Fit Commitment to excellence. Able to work energetically, positively and productively as part of a larger team to provide support that meets the needs of customers while adhering to regulatory and policy and procedural requirements. Demonstrated understanding of and empathy with Anglicare s mission and ability to apply Anglicare values in the performance of duties. Essential Qualifications and/or Experience Relevant tertiary qualifications and clearly demonstrated experience or extensive experience deemed to be the equivalent. Direction or Supervision Required Receives general direction from the Anglicare Management and Client Support Team in accordance with organisational policy and procedure. Level of Responsibility Responsible for the day to day coordination of state-wide Anglicare DCACS Home Care Service employees work schedules and rosters. Follow the directives given by both the Senior Management Team and the Client Support Consultants. Exercises autonomy, initiative and judgement. Establishes priorities and monitors own workflow. Authorised to request Medical Certificates from employees. Anglicare Tasmania Inc Page: 5 of 5