TEEN EXCELLENCE JOB READINESS PROGRAM HOSPITALITY 101. Welcome to Hospitality
|
|
- Claude Park
- 5 years ago
- Views:
Transcription
1 HOSPITALITY 101 Welcome to Hospitality
2 Japan is known for their outstanding customer service and hospitality HOSTPITALITY 101 Welcome to Hospitality LESSON PURPOSE To teach students how to demonstrate hospitality properly. LESSON OBJECTIVES Club Members will Be introduced to hospitality and the hospitality industry Review ways to demonstrate hospitality Review employment opportunities Discuss pay rate and pay schedule Learn to carry themselves at Teen Excellence event assignments HOSPITALITY WELCOME AND OVERVIEW Every job you will ever have in your life will involve some form of hospitality. The hospitality industry ranges from fast food restaurants to high-end hotel management positions and everything in between. Part of hospitality is making people feel at home, but the other large part of how people feel when they visit a business goes beyond a smile. It involves the SERVICE customers receive. As a member of TEJRC, you will provide service for community and business events. The skills you learn during this session provide the baseline on which everything Teen Excellence is built. Summarize the Introduction and Overview and explain for the next 12 weeks students will go through a number of workshops that will teach them how to excel in the workplace. Ask students what they hope to learn during the program. After they share, thank them and give them a little information about your background and how you got involved with Teen Excellence. After discussion, explain to students their success and the success of Teen Excellence begins and ends with hospitality. Explain if teens are rude to customers, they will tell their friends how badly they were treated and refuse to refer people to your company. Hospitality 101 1
3 HOSPITALITY: THE TEEN EXCELLENCE BRAND INTRODUCTION TO HOSPITALITY In the business world, hospitality not only refers to how a company s employees treat their customers or clients, but it also refers in some cases to an entire industry called the hospitality industry. Multi-million dollar companies specialize in making their guests feel welcomed and are known for their hospitality. Quick Fact: Jobs in Hospitality Jobs in the hospitality industry grew at a rate of 2.5 million jobs daily. Hospitality Industry Businesses Include Hotels Restaurants Cruise Ships/Resorts Public Relations Visitor s Bureau and much more Review the definition of hospitality after reviewing the jobs in the hospitality industry. LESSON TIME 2 Hours LESSON SUPPLIES Black Pants Black vest White collared shirt, button down Bow tie White gloves ROOM LAYOUT Theatre style seating One table completely set for demonstration What does hospitality mean? Hospitality is the friendly and generous reception and entertainment of guests, visitors and strangers. After reviewing the definition of hospitality, explain being hospitable is the cornerstone of the Teen Excellence brand. 2 Hospitality 101
4 Explain to students treating others with the utmost respect and care can open doors for a student personally and for the Teen Excellence group. Explain Teen Excellence members must abide by a certain code of conduct, review code. The Teen Excellence Code of Conduct Because we are developing excellence, there is a standard by which we expect all members should carry themselves. It doesn t matter what the student did prior to joining the class, they must decide today that they will begin or continue to carry themselves with excellence. TEEN EXCELLENCE CODE OF CONDUCT 1. Teen Excellence members shall not engage in any activities that will cast aspersions on the club. 2. Teen Excellence members must keep in confidence all information shared during meetings and assignments. 3. Teen Excellence members must carry themselves with the utmost dignity and respect during Teen Excellence events, activities and work assignments. 4. Teen Excellence members must keep a passing grade once joining Teen Excellence. 5. Ten Excellence members must dress appropriately and be well groomed. 6. Teen Excellence members must not touch, take pictures or take any of the belongings of clients when on a club work assignment or on volunteer assignments. 7. Teen Excellence members must attend meetings regularly to be considered for work assignments. 8. Teen Excellence members must use their social media responsibly. After reviewing, ask students if they have any questions, if not, have them sign their Teen Excellence Code of Conduct and file away. TYPES OF TEEN EXCELLENCE WORK ASSIGNMENTS Explain, once students complete their course, they will have two opportunities to earn income. They will receive a work assignment from Teen Excellence, or if they are in need of a permanent job position, they will receive assistance in applying for an outside position. Dinner Service Explain Teen Excellence receive work assignment requests from companies, individuals, churches, etc. who are in need of banquet servers. Servers are responsible for serving their guests dinner, drinks, etc. These work assignments are normally on the weekend during the school year. Hospitality 101 3
5 Pay rate - $ per hour plus equal split of the tip jar (if applicable) Average Work Assignments - 2 Hours (Can be up to four hours) Assignments vary in frequency Dinner Service Attire Black pants, white button down, black vest, black shoes and socks. White gloves when requested. All body art and tattoos must be covered. Hair well groomed and jewelry for females must be small and understated. No earring for males (optional). Provide a visual example with a picture or a model. Food Service Requirements In order to serve or handle food for the public, you must learn about food handling safety. Each student who wants to work as a food server must get their food handler s card. Distribute an information package or sheet about getting a food handler s card in your county or state. Explain students will need to log on to complete the test. Explain you will go in greater detail at the end of class. Move to their next work assignment. Explain the next work assignment opportunity is to be a usher or greeter at an event. This would include greeting guests or assisting them with their seating. TRADE SHOW ATTENDANT Trade show attendants, ushers and greeters help business owners man their booth at trade shows, expos or conferences. Students normally will be asked to greet guest who come to the author or business owner s table or who are arriving at the event. Trade Show Attire Attire is usually given by the organization, but you must have black, khaki pants or skirt for females and as pair of nice jeans. No cut offs, bleached or holes in jeans unless requested. Pay Rate: $7.25 an hour Average Work Assignments: 3-5 hours 4 Hospitality 101
6 Brand Ambassadors Brands Ambassadors help business market their products during big conferences, events and expos. Brand Ambassador Attire Attire is determined b y the client ore event hostess. Pay Rate: $7.25 or more Average Work Assignments: 3-5 hours Promotional Team Attire Attire determined by the client or event hostess. Pay Rate: $7.25 Average Work Assignments: 3 5 hours After reviewing work assignments, explain when students participate in Teen Excellence assignment, the company who is hiring you for the assignment must let the IRS know they are paying you. For this reason, students have to complete what is called a W-9. Explain each line of the W-9form and whit each area means. Have them complete the form and return to you. Explain because they are contracted employees, at the beginning of the year, they will receive a 1099 (Miscellaneous Income) that gives the total amount you were paid. This form is needed to file your taxes. Explain during the Teens Get Paid workshop, you will go into greater detail about the specific tax rules. But, do make it clear that you are not an accountant and you would advise them speak with their parents about any questions. After giving teens a chance to complete the w-9 forms, give the students a five minute break. Hospitality 101 5
7 TEEN EXCELLENCE PHIOSOPHY Explain each work assignment the Teen Excellence club receives greatly depends on the reputation the club build for itself. From being on time to dressing properly, all these things will determine if the club is asked back or referred to another client. Hospitality is how Teen Excellence sets itself apart form everyone else. Explain no matter if they are sent to trade show or to a dinner service assignment, their kindness and warmth must be on full display. Ask students to describe how they demonstrate hospitality. Review the Keys to Displaying Hospitality. After they share, review ten keys. Keys to Displaying Hospitality 1. Greet guest with a smile. 2. Greet guest immediately 3. Make eye contact 4. Show warmth and kindness 6 Hospitality 101
8 5. Always say please and thank you 6. Make sure to resolve any issues promptly 7. Be attentive to the guest needs Now that we have reviewed ways to make people feel welcome, have students identify ways people can be inhospitable. 1. Speak harshly 2. Ignore people 3. Not making eye contact 4. Making disparaging remarks about someone s clothes, race, religion or if they have a disability 5. Being short or unconcerned with the clients After reviewing how people are inhospitable, discuss how important it is that Teen Excellence members treat everyone with hospitality and be on their best behavior. Review the Teen Excellence assignments rules with students and have students sign and return. 1. Horseplay is strictly prohibited 2. Do not use profanity or jargon during events 3. No yelling or running while working at the event 4. Don t be destructive in any way 5. Do not steal, or engage in any illegal or illicit acts during Teen Excellence work or volunteer assignments After reviewing have students complete any remaining paperwork they have lefty for registration, etc. Review the next steps for teens getting their Food Handler s card. Close the class and serve refreshments. Hospitality 101 7
9 OBTAINING YOUR FOOD HANDLER S CARD Anyone who plans to serve food or drinks to the public must have a Food Handler s Card. Hospitality 101 Process: Teens normally pay a fee between $ to take the Food Handler s Online class. Review the information that will be covered during the class. Review the General Food Handler s Online Course Training Handling Ready to Eat Foods Cleaning and Sanitizing Chemical Storage Surface Cleaning and Sanitizing Safe Food Storage Freezing and Refrigeration Safe Food Preparation Cooking and Holding Hot Foods Thermometers After reviewing, provide the link they will use to complete the course. TABCP permit.com will provide the training and certificate with no test. However, your local health department may require more. Make sure you research and share additional requirements. 8 Hospitality 101
10 ACCEPTING AN ASSIGNMENT As jobs come available, it will be posted on the Teen Excellence job board. If interested, accept the assignment. You will receive a confirmation to confirm you have accepted the job. Sample confirmation Team Lead Phone Assignment (Server, greeter, brand ambassador, street team) Date Time Location No. of Hours Rate of Pay Attire Special Instructions: Hospitality 101 9
11 Explain the assignment will remain posted until the position is filled. Once review accepting an assignment, discuss how members will cancel their assignment and the rules around cancellation. CANCELLING AN ASSIGNMENT If you are unable to work an assignment, please contact the Team Lead at least 48 hours or two days prior to the event. Please call them and send them a cancellation . Sample Cancellation Name Assignment Location Time Assignment Date Cancellation Date Cancellation Reason NOTE: If member cancels two or more times in one month, the member will be put on hold for one month and will be disallowed from picking up any of the assignments. GOOD STANDING Members who want to accept a work assignment mush have the following: Attend monthly club meetings and activities Food Handlers Card (If server) W-9 on File Financially Up-to-Date (paying monthly dues) Passing all classes After the review is complete, thank students for their attendance and distribute any other pertinent information. Close and serve refreshments. 10 Hospitality 101
We look forward to partnering with your organization!
We look forward to partnering with your organization! Please note the following as you plan for your Spirit Night partnership: Please first choose a Monday from 4-9pm for your event and propose it to us
More informationPremium Event Staffing Welcome Packet
Premium Event Staffing Welcome Packet Please read through all the documents. It will give you more information on our company and allow you to be eligible to be part of our team. Most of the information
More informationInternational Student Arrival Guide Fall 2017
International Student Arrival Guide Fall 2017 Everything you need to know Arriving at Halifax s Stanfield International Airport When you get off the plane and collect your luggage, look for the Nova Scotia
More informationAuction Host Training 2018
Auction Host Training 2018 Welcome Thank you for volunteering. Date: Tuesday, November 27, 2018 Time: 4:00 p.m. During this semi-formal evening those who wish to support Primary Children s Hospital will
More information100,000 Opportunities Initiative Introduction
GET READY 4 WORK 100,000 Opportunities Initiative Introduction The 100,000 Opportunities Initiative is a national strategy that bridges the opportunity divide by connecting youth, 16-24 years old, who
More informationBuilding Your Fraud Examination Practice
Building Your Fraud Examination Practice Branding, Advertising, and Networking 2018 Association of Certified Fraud Examiners, Inc. Marketing Marketing concept of reaching a target and making the target
More informationGratitude Dinner Policies and Procedures
Gratitude Dinner Policies and Procedures Requirements 2 years Sobriety 1 Year Intergroup Responsibilities: The Chairperson is responsible for the planning, executing and documenting of the Pinellas County
More informationHospitality Resource Guide
Hospitality Resource Guide Table of Contents: Section 1: Introduction Economic Development...Page 3 What is Hospitality...Page 4 What is a Tourist/Customer?...Page 5 First Impressions/Customer Needs Pages
More informationThe 5 Part Interview
The interview is the final hurdle most people have to cross in getting a job. Being chosen for an interview means someone is interested in your skills, knowledge and experience. However, a great application
More informationFlapjack Fundraiser Charity Guide
At Applebee s, being part of the neighborhood is what we re all about! We are happy to offer you the opportunity to raise funds and awareness for your organization by hosting a Flapjack Fundraiser at your
More informationHOW TO TRAIN YOUR EXHIBITION STAND STAFF
MAKING YOUR EXHIBITION LIFE EASIER HOW TO TRAIN YOUR EXHIBITION STAND STAFF TARSUS SUPPORT TRAINING GUIDE VOLUME 1 12.12.18 VOLUME 1: HOW TO TRAIN YOUR EXHIBITION STAND STAFF If you have the right people
More informationRENO ACES BALLPARK APPLICATION PACKAGE INSTRUCTIONS FOR 2015
RENO ACES BALLPARK APPLICATION PACKAGE INSTRUCTIONS FOR 2015 To submit an application please follow these instructions: 1. Read Is This Job For You? first. If this job is not for you, we at Reno Aces understand
More informationAlaska. Nevada. Arizona. Oregon. Hawaii. Utah. Idaho. Washington. Montana. Wyoming. Dear Member,
Alaska Arizona Hawaii Idaho Montana Nevada Oregon Utah Washington Wyoming Dear Member, We are happy to share the 2015 SHRM Annual Conference and Expo will be in Las Vegas June 28th to July 1st, 2015. We
More informationInstitute of Food Technology Expo
Institute of Food Technology Expo 2017 Team Texas Plans for the IFT17 Conference & Exposition Team Texas will be partnering with The High Ground of Texas in a TEXAS Booth as an exhibitor at the upcoming
More informationExternal Retail Company Training
Introduction Welcome to F&F. F&F is the Clothing brand exclusive to Tesco What is F&F? F&F is an international fashion brand trading in 13 countries including China, Saudi Arabia, Turkey and Poland. The
More informationNew Jeweler Checklist
New Jeweler Checklist To Do: 1. Set Important Dates: Set your training show date: Set your practice show date: (1-2 days after your training show)this will be a show for those who say they are unable to
More informationPinellas County Intergroup Anniversary Dinner Policies & Procedures Form ADPP v2.0
Pinellas County Intergroup Anniversary Dinner Policies & Procedures Form ADPP v2.0 Chairperson s responsibilities: 1. Overall responsibilities: The Chairperson is responsible for the planning, executing
More informationBirthday Parties & Group Booking Information Package Canotek Road Unit
Birthday Parties & Group Booking Information Package 5515 Canotek Road Unit 2 info@springaction.ca 613-761-9620 www.springaction.ca Your Questions Answered What should we wear? Athletic attire such as
More informationNametags - If you are expecting more than three guests, it is advisable to have nametags.
Hosting a Successful Transformation Prime Rally What You Need to Know SET-UP CHECKLIST Nametags - If you are expecting more than three guests, it is advisable to have nametags. Gift Bags - We recommend
More informationVolunteer Staff Program Information - CPC 2016 Chattanooga Convention Center, Chattanooga, TN January 20-23, 2016 UPDATED
216 Prairie St. Elgin, IL 60120 855.933.6466 Volunteer Staff Program Information - CPC 2016 Chattanooga Convention Center, Chattanooga, TN January 20-23, 2016 UPDATED 8.28.15 Thank you so much for your
More informationJob Readiness Skills Job Search & Interview Skills
1 2 Job Readiness Skills Job Search & Interview Skills 8 7 6 1 2 3 4 5 Course Outlines Job Search Cycle Job Description Job Interview Professional Interview Skills Types of Interview Interview Dos and
More informationGroup Organizers Get Started!
Group Organizers Get Started! Create The Good has a new way for your group to help family, friends and neighbors reduce the risk of having personal fraud and identity theft committed against them. Below
More informationInterview Basics. Torrance Adult School Preparation. How to dress. Expressing confidence. Interview questions. Closing the interview
Interview Basics Torrance Adult School 2016-2017 Preparation How to dress Expressing confidence Interview questions Closing the interview Follow-up Preparation is key Being prepared and organized will
More informationUNIVERSAL SERVICE SKILLS
MASTERING THE ART OF HOSPITALITY UNIVERSAL SERVICE SKILLS JOB SKILLS HANDBOOK Welcome! When you work for Hilton Hotels you re part of a team that s regarded as one of the premier hospitality operations
More informationMEETINGS (EDUCATION) TITLE SECTION PAGE BOOK MEETINGS 6.1 CONFIRM MEETING MEETING PREPARATION 6.3 ATTEND MEETING 6.4 MEETING QUESTIONNAIRE 2-3
MEETINGS (EDUCATION) TITLE SECTION PAGE BOOK MEETINGS CONFIRM MEETING MEETING PREPARATION ATTEND MEETING MEETING QUESTIONNAIRE PRESENTATION FORMAT FREE DEMONSTRATION CLOSE SALE / MEETING OVERCOMING OBJECTIONS
More informationApril 18, Orientation
April 18, 2016 Orientation Overview of Orientation What are the Benefits? Before the Fair: Logistics Register to Attend Research Districts Prepare Elevator Speech Practice Interview Questions Gather your
More informationMINSTHORPE COMMUNITY COLLEGE CUSTOMER CHARTER
MINSTHORPE COMMUNITY COLLEGE CUSTOMER CHARTER Our vision is to deliver high quality, customer focused services. One of our core principles is that customers should be treated with respect, dignity and
More informationVolunteer Training Season
Volunteer Training 2018-19 Season Thank you for volunteering your time with us! We have an exciting season ahead, and we are glad to have you be a part of it. This material is designed to provide information
More informationPreparing to Serve: Online Training Modules
Preparing to Serve: Online Training Modules M A S S E N, A. A N D K O W A L E W S K I, B. ( E D S. ) C O P Y R I G H T 2 0 1 0. W E B E R S T A T E U N I V E R S I T Y P R E P A R I N G T O S E R V E :
More information2017 Career Fair Preparation Workshop. Bruin Actuarial Society
2017 Career Fair Preparation Workshop Bruin Actuarial Society Table of Contents Logistics Overview What You ll Get Out of It Preparing for Career Fair Preparing your Resume Dress Code Speaking with Firm
More informationSuccessful Interviewing Skills
Successful Interviewing Skills Internships, co-ops, and participation in student activities of any kind are crucial to developing answers to behavioral questions. Try to get internship experience early
More informationSupporting Leaders in Training: Leadership Qualification Mentors
Supporting Leaders in Training: Leadership Qualification Introduction Thank you for volunteering to mentor a Leader in Training. Developing Leaders helps to grow guiding and gives more girls the opportunity
More informationPREVENTING HARASSMENT: Creating A Positive Workplace (in Office Settings)
PREVENTING HARASSMENT: Creating A Positive Workplace (in Office Settings) This easy-to-use Leader s Guide is provided to assist in conducting a successful presentation. Featured are: INTRODUCTION: A brief
More informationCAREER AND PLANNING SERVICES (CAPS) INTERVIEW GUIDE
CAREER AND PLANNING SERVICES (CAPS) INTERVIEW GUIDE CAREER AND PLANNING SERVICES Concordia.ca/caps 514 848 2424 ext. 7345 2070 Mackay, Ground Floor, Room EN-109 WHAT IS AN INTERVIEW? An interview is the
More informationPrepare for the Fair!
Prepare for the Fair! Overview of the fair Thursday, November 20 in the Friday Center Each employer will have a table with signage, information, handouts, job descriptions, goodies, etc. Expect to spend
More informationVolunteer Staff Program Information CPC 2017 Caribe Royale, Orlando, FL January
216 Prairie St. Elgin, IL 60120 855.933.6466 Volunteer Staff Program Information CPC 2017 Caribe Royale, Orlando, FL January 24 26 2017 Thank you so much for your willingness to serve along side of the
More informationVolunteer Recruitment Handbook
Volunteer Recruitment Handbook Dear Colleague, WRVS has been delivering services through volunteers since 1938 but how we find suitable people is changing all the time and we need to be able to attract
More informationApplication for Employment Sluggers & Putters Amusement Park
Application for Employment Sluggers & Putters Amusement Park Please Complete All Information Requested Your application will be considered active for thirty (30) days. For consideration after that, you
More informationMake new friends from around the world. Learn more about servant leadership. Enjoy Chicago on the lakefront. CONGRATULATIONS!
#KCIL18 Make new friends from around the world. Learn more about servant leadership. Enjoy Chicago on the lakefront. CONGRATULATIONS! You are officially registered to attend the, July 4 8, in Chicago.
More informationORIENTATION SESSION ISWEP: Laurier s International Student Work Experience Program
ORIENTATION SESSION ISWEP: Laurier s International Student Work Experience Program Career Development Centre 2014-2015 Part 1: The Career Development Centre What is the Career Development Centre? wlu.ca/career
More informationThe Impact of Customer Discrimination Participant Handouts
The Impact of Customer Discrimination Participant Handouts Video Vignettes Vignette #1 The Old Coot An elderly gentleman tries to get service at a hotel. The bellhop is talking on his cell phone having
More informationShadow An Employee / Observe A Process
Shadow An Employee / Observe A Process Allowing a student to observe an employee at work can be a great way of training the student to do a task by letting them see an experienced employee do it first.
More informationGraduation Summer 2011
Graduation Summer 2011 Congratulations, you are about to complete your studies! Graduation is an important opportunity for you and your family, friends and University staff to celebrate your academic achievement.
More informationCAREER FAIR PREPARATION WORKSHOP. Bruin Actuarial Society Monday, September 26, 2016 Tuesday, September 27, 2016
CAREER FAIR PREPARATION WORKSHOP Bruin Actuarial Society Monday, September 26, 2016 Tuesday, September 27, 2016 Table of Contents Overview of Career Fair Preparing for Career Fair: Do your research Dress
More informationEmployment for Youth with Intellectual Disabilities: The Role of the Job Coach and Strategies for Instruction Part 1
Employment for Youth with Intellectual Disabilities: The Role of the Job Coach and Strategies for Instruction Part 1 Ellen Condon University of MT, Rural Institute on Disabilities UM Rural Institute 2014
More informationPROBATIONARY PERIOD. 1. Job Performance 2. Behavior 3. Dependability/ Attendance 4. Appearance 5. Hospitality
PROBATIONARY PERIOD All employees are hired with the understanding that we have a probationary period of ninety (90) days. During the 90 day probationary period, you will be assessed in the following areas:
More informationWorkforce Week TM Event Guide:
Workforce Week TM Event Guide: STUDENT About Workforce Week Workforce Week is an annual career development event first designed by Workday that connects job seekers from all walks of life with employees
More informationHost Coaching. The Toolbox Way! Research shows that 80% of your Party Success comes from effective Host Coaching.
Host Coaching Research shows that 80% of your Party Success comes from effective Host Coaching. Sep2014 - Host Coaching The Toolbox Way - Version 3 Email: Notes: Notes: Email: Address: Notes: AT PARTY
More informationAdvocacy & Resource Center SDS Staff Training Diversity The main goal of this training is to help you understand the importance of diversity in the
Advocacy & Resource Center SDS Staff Training Diversity The main goal of this training is to help you understand the importance of diversity in the workplace and how you can support it for everyone s benefit.
More informationGreetings! Partnership Overview. Gold Partners. Silver Partners. Standard Partners
Greetings! Thank you for your interest in partnering with WFO in 2012. WFO works with non-profit, educational and government organizations to support their clients as they transition into interviewing
More information8/9/2017 SOCIAL MEDIA
Find different ways to get the word out ask friends who run a business Herbal Hours Create a video testimonial Prepare an email blast to your customers or send a postcard to them (postcard on Resources/Business
More informationSearch Strategies GETTING STARTED FIGURING OUT WHAT YOU WANT TO DO SETTING YOURSELF UP FOR SUCCESS
Search Strategies Considering your options for after graduation can be both exciting and nerve-wracking. Hopefully, you see this time as an opportunity to indulge in your curiosity, ask questions, and
More informationSuccess Ambassador Guide
Success Ambassador Guide A GUIDE TO FACILITATING MBS GROUPS CHARITY WITH A BOTTOM LINE BUSINESS WITH A HEART TABLE OF CONTENTS Welcome Success Ambassadors Mission, Vision and Values What is MBS and tips
More informationWe are unable to accept CVs in replacement of our Application Form due to the specific nature of the details required within the application.
VOLUNTEER PROGRAMME Frequently Asked Questions 1. What is Norfolk & Norwich Festival? Norfolk & Norwich Festival is a world class international arts festival. Our work thrives on the artistic freedom to
More informationCustomer Service Program
Program Created: 09/27/2011 Summary... 1 Mission... 1 What Means... 2 Training and Education... 2 Customer Interactions... 3 E-mail Interactions... 3 Phone Interactions... 4 In-office Interactions... 4
More informationGreat Riwayat Volunteers
23 March 2017 Dear friend When recruiting graduates for Marks and Spencer we look for the skills to help make them and our company successful. Volunteering can be a great way to develop those skills. Helen
More informationNew Student/Volunteer Orientation
New Student/Volunteer Orientation We are pleased to have you here at GBLS as an intern or volunteer. Thank you! Interns: It is our goal that you benefit from supervised learning and personal development
More informationUber Ambassadors South Africa
Uber Ambassadors South Africa Onboard Training Guide February 2016 Congratulations! Welcome to the new Uber Ambassador program Our trip history Smarter cities of the future On a snowy Paris evening in
More informationProject SEARCH Knoxville
Project SEARCH Knoxville 2017 Intern Application Breakthrough : University of TN Medical Center Cerebral Palsy Center : East TN Children s Hospital Candidate Name : Address : Phone : Email Address : Day
More informationGOALS. To treat every customer as if it is their first Pizza Boli s purchase. To become a part of the community
GOALS To treat every customer as if it is their first Pizza Boli s purchase. To have consistent products To become a part of the community 8-1 THE CUSTOMER The customer is the most important person in
More informationHANDOUT 9: Employment Standards Gallery Walk Cards
HANDOUT 9: Employment Standards Gallery Walk Cards 1. Who is not covered by the Employment Standards Act? People who work in certain jobs are not covered by the Act. These include: baby sitters, secondary
More informationGUIDELINES FOR MAKING A CLAIM AND COMPLETING THE CLAIM FORM
GUIDELINES FOR MAKING A CLAIM AND COMPLETING THE CLAIM FORM WHAT DOES THE EMPLOYMENT AND DISCRIMINATION TRIBUNAL DO? The Employment and Discrimination Tribunal (Tribunal) hears cases and makes decisions
More informationCourse 4 Customer Relations
Associate Program Customer Relations Delivering our Customers a perfect pizza Delivering it fast and safely Being knowledgeable about our products Keeping a clean, friendly image EVERYTIME EVERYTIME ALL
More informationThe Impact of Customer Discrimination Facilitator s Guide
Facilitator s Guide Facilitator s Guide By Jodi Lemacks, Esq. Copyright 2005, Edge Training Systems, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,
More informationGUIDELINES FOR MAKING A CLAIM AND COMPLETING THE CLAIM FORM
GUIDELINES FOR MAKING A CLAIM AND COMPLETING THE CLAIM FORM WHAT DOES THE EMPLOYMENT AND DISCRIMINATION TRIBUNAL DO? The Employment and Discrimination Tribunal (Tribunal) hears cases and makes decisions
More informationFETES, FESTIVALS AND EVENTS INFORMATION PACKAGE
FETES, FESTIVALS AND EVENTS INFORMATION PACKAGE Helping you with your event: Buck A Bull Western Party Hire are here to assist you at your next event by providing Fun Unique Style Inflatable Products for
More informationANSON COUNTY TRANSPORTATION SYSTEM P.O. BOX 672 WADESBORO, NC
COME RIDE WITH US!! ACTS ANSON COUNTY TRANSPORTATION SYSTEM P.O. BOX 672 WADESBORO, NC 28170 (704)694-2596 CLEAN. SAFE. RELIABLE TRANSPORTATION ACTS MISSION STATEMENT IT IS THE GOAL OF THE ANSON COUNTY
More informationGreetings! Partnership Overview. Gold Partners. Silver Partners. Standard Partners
Greetings! Thank you for your interest in partnering with WFO in 2011. WFO works with non-profit, educational and government organizations to support their clients as they transition into interviewing
More information10 WAYS TO HAVE RECORD ATTENDANCE (AND IMPACT) AT YOUR CHURCH CHRISTMAS SERVICES
10 WAYS TO HAVE RECORD ATTENDANCE (AND IMPACT) AT YOUR CHURCH CHRISTMAS SERVICES BY 1 10 WAYS TO HAVE RECORD ATTENDANCE (AND IMPACT) AT YOUR CHURCH CHRISTMAS SERVICES 91% of Americans celebrate Christmas
More informationINSTRUCTOR MANUAL. City of Port Huron Recreation Department
City of Port Huron Recreation Department INSTRUCTOR MANUAL Palmer Park Recreation Center 2829 Armour Street Port Huron, MI 48060 www.porthuron.org 810.984.9760 FAX 810.984.0192 TABLE OF CONTENTS Welcome
More informationThank you for holding a stall at A Plus Market!
Thank you for holding a stall at A Plus Market! Holding a market stall can be daunting, even for the seasoned professional. If this is your first stall, well done for giving it a go. Above all the experience
More informationGROW YOUR BUSINESS 2009 CALLERLAB CONVENTION KANSAS CITY, MO BILL BOYD
GROW YOUR BUSINESS 2009 CALLERLAB CONVENTION KANSAS CITY, MO BILL BOYD Before we start on grow your business, first we must recognize that we are or have a business. When we hear the word business, we
More informationA BIG WELCOME can have BIG RESULTS.
A BIG WELCOME can have BIG RESULTS. HOW Program Guide The HOW and why of Honda Owner Workshops. When customers are a part of the family, they remain a part of your business. It s time to celebrate! Everyone
More informationHospitality Training Prospectus
Hospitality Training Prospectus Contents Express Services Training and Techniques 4 Perfect Presentation with Customer Care 6 Effective Sales Techniques for Front of House 7 Premium Sales Training for
More informationThursday, March 30, 2017 Vendor Exhibit
Thursday, March 30, 2017 Vendor Exhibit Hot Springs, Arkansas AR Chapter of NIGP 2017 ANNUAL ARKANSAS CHAPTER OF NIGP VENDOR EXHIBIT THURSDAY, MARCH 30, 2017 1:00 PM 3:30 PM THE ARLINGTON RESORT HOTEL
More informationKent County 4-H Leaders Association Fundraiser
Kent County 4-H Leaders Association Fundraiser Kent County 4-H Sponsor Book (Formerly the Horse Show Ad Book) We Need Everyone s Help Each year the Kent County 4-H Leaders Association supports many of
More informationLowe s Appliance Services
Lowe s Appliance Services Servicer Guide Revised: 08 May 2017 The most current version of this document can be found under Manuals on the DOLI home page. Page 1 of 16 Table of Contents About Lowe s Work...
More informationDurham Performing Arts Center Volunteer Handbook September 2014 Edition
Durham Performing Arts Center Volunteer Handbook September 2014 Edition INDEX Welcome pg. 2 General Information pg. 3 Parking pg. 4 DPAC Seating Chart pg. 5 Lobby Directory pg. 6 Commitment & Dress Code
More informationGUIDELINES FOR MAKING A CLAIM AND COMPLETING THE CLAIM FORM
GUIDELINES FOR MAKING A CLAIM AND COMPLETING THE CLAIM FORM WHAT DOES THE EMPLOYMENT AND DISCRIMINATION TRIBUNAL DO? The Employment and Discrimination Tribunal (Tribunal) hears cases and makes decisions
More informationTOOLKIT. Keeping a solid scholarship résumé is important.
SCHOLARSHIP TOOLKIT Keeping a solid scholarship résumé is important. Your scholarship résumé is a lot like your work résumé. You can t get a job without one of those, right? Instead of applying for a job,
More informationSection 8 Organizing your district
Council Rep Training Manual Section 8 Organizing your district Organizing Your District - Helpful Tips Sample Monthly Roster Email and Roster 1 Emailing Your District/Sample Email Format New Hire/Transfer
More informationMy Top 19 Customer Service Tips
My Top 19 Customer Service Tips by Future Executive Senior Sales Director Laura A. Schmidt January 2003 1. Getting the products to the customers: Have padded mailing envelopes ready at all times. The least
More informationDawn Williams. Assistant Director Coordinator of Practice Education & Career Services
Dawn Williams Assistant Director Coordinator of Practice Education & Career Services What is the goal of a Career Fair How to prepare for a career fair Before the fair (Preparation) During the fair (Execution)
More informationWelcome to the City of Clearwater Parks and Recreation Department Volunteer Program
Volunteer Handbook Welcome to the City of Clearwater Parks and Recreation Department Volunteer Program The City of Clearwater s Parks and Recreation Department encourages volunteer participation by individuals
More informationContest Description: Individual contestants submit a resume, story, and participate in a job interview.
CAREER PREPARATION INTERVIEW Contest Description: Individual contestants submit a resume, story, and participate in a job interview. Contest Superintendent: Elizabeth Gambel Award: Two 4 H Educational
More informationStrategies every offline business should implement
Strategies every offline business should implement TABLE OF CONTENTS Introduction 2 Not Just Dinner 3 Know YourAudience 4 Stand Out 5 Ask For Feedback 6 Stay Top Of Mind Segment Your Customers Send Timely
More information2018 AAGC Expo 6 p.m. to 9 p.m.
Sponsor/Exhibitor Registration Packet 2018 AAGC Expo 6 p.m. to 9 p.m. Thursday, September 27, 2018 DoubleTree by Hilton 2100 Bush River Road Columbia, South Carolina 29210 www.aagcolumbia.org AAGC EXPO
More informationHospitality team member apprenticeship standard
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. This is a very varied occupation
More informationLEADERSHIP IN NYS PUBLIC PROCUREMENT
GOVERNMENT PURCHASING IS OUR BUSINESS AND AN OPPORTUNITY FOR YOURS! DO YOU WANT DIRECT ACCESS TO THE DECISION MAKERS FOR MORE THAN A BILLION DOLLARS IN GOVERNMENT SPENDING FOR YOUR BUSINESS? MORE THAN
More informationHamilton Hall work study guide
Hamilton Hall work study guide 2012-2013 I appreciate your interest in seeking employment at Hamilton Hall and Montgomery Hall. Please the read the contents of this packet before you apply to work at either
More informationWe are excited to see you there! WAM SOFTWARE, INC. 280 CALIFORNIA AVE RENO, NV Phone Fax
The Seminar is back, and we would like to invite you to attend our Live Training Seminar and User s Conference to be held at the Grand Sierra Resort and Casino in Reno, Nevada March 12 th 15 th, 2019.
More informationA. Provide Standards of Dress and Appearance for CLTCC Staff and Faculty:
Personal Appearance and Employee Dress Code EFFECTIVE DATE: 10-01-14 LAST REVISION: DEPARTMENT: Human Resources POLICY NO. I. Policy: The appearance, grooming and manner of our faculty, staff and employees
More information1. Please do not expect the Mentor to buy things for him/her making comparisons with this relationship and others in your life.
-MATCH ROLES AND RESPONSIBILITIES- GUIDELINES FOR GUARDIANS, MENTEE S AND VOLUNTEERS GUARDIAN & MENTEE RESPONSIBILITIES 1. Please do not expect the Mentor to buy things for him/her making comparisons with
More informationProgram Sponsors. YMCA 2015 SWSE Student Guide Eng - NA Edits.indd 1
Program Sponsors The YMCA is thankful for the funding and support to make this phenomenal program happen. This program is made possible through the financial contribution of the Department of Canadian
More informationProposal for Instruction for Writing of Manual on training to become an Outback Server Prepared for Outback Steakhouse Prepared by Chelsea Sherman
Proposal for Instruction for Writing of Manual on training to become an Outback Server Prepared for Outback Steakhouse Prepared by Chelsea Sherman Terry Smith TECM 2700.001 3/31/14 i Table of Contents
More informationEY Center for Careers Preparation for the Full-time Position
Congratulations on your offer and acceptance of a full-time position. The next phase is to prepare for your upcoming full-time position to help ensure your success in terms of fit, challenge, growth, etc.
More informationVOLUNTEER RECOGNITION PROCEDURES. Recognition Items The Volunteer Recognition Committee will produce the following:
VOLUNTEER RECOGNITION PROCEDURES Recognition Items The Volunteer Recognition Committee will produce the following: Volunteer Pin Volunteer Thank You Letters Volunteer Certificate Volunteer Recognition
More informationThank you so much for choosing to volunteer with us and our furry friends.
Volunteer Policies & Procedures November 2017 Welcome to the Inland Valley Humane Society & SPCA! Thank you so much for choosing to volunteer with us and our furry friends. Volunteers support every aspect
More informationINSIGHT INTO MIDDLE & FAR EAST CULTURE AND TRAVEL
INSIGHT INTO MIDDLE & FAR EAST CULTURE AND TRAVEL HEKMAT JABER HEKMATJABER@OUTLOOK.COM 0465673651 GLOBALIZATION & SERVICE INDUSTRIES Business Outlook : Globalization has significantly affected many service
More information