Moving the Throttle Forward: CEO 100-Day Report June 10, 2011
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- Jeffery Lamb
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1 Moving the Throttle Forward: CEO 100-Day Report June 10, 2011
2 Today Our Journey Making Progress Our Doctrine Metra s Character Values, Mission, Goals, and Vision The Roadmap to Excellence Value inspired, metric driven = continuous improvement A World Class Metra Some touch points Your role 2
3 We are making progress ORGANIZATIONAL ISSUES Management Self-Assessment of Senior Staff Fiscal 2012 Initiate Pay for Performance Classification/Compensation Study Employee Non-Contract Handbook Revisions Revamp Five-Phase Succession Plan Develop Risk Assessment/Audit/Controls Updated High Level Organizational Chart Publish Detailed Organizational Chart Review Peer Agencies & Update Metra Policies RFP for Non-Contract Class/Comp Study Reach Out to Employees for Cost Savings Ideas 3
4 We are making progress PROCESS, HIRING, PROMOTIONS Competitive Process in Place for All Positions Well-Defined Budget Process for 2012 Manual Time Entries Reviewed by Managers Analysis of High-Overtime Groups METRA POLICE Review Overtime Policies for Vacancies Review Metra Police Organization Structure ON-GOING ON-GOING 4
5 We are making progress INFORMATION TECHNOLOGY RFP to Replace Current Financial Systems Biometrics Installed in Engineering Facilities Evaluate Timekeeping at Other Facilities COMPENSATION & BENEFITS Health & Pension Plan Reviews Health & Wellness Program Ideas Extend Blackman Kallick for Phase III DISCIPLINE/ETHICS Train Managers on Progressive Discipline Leniency Reinstatements Reviewed by CEO Ethics Compliance Training & Reinforcement TBD 5
6 We are making progress LEADERSHIP Hire Chief Financial Officer Hire Capital & Strategic Planning Officer Hire General Counsel Hire Senior Director of Legislative Affairs Hire Marketing & Communications Officer Hire D/ED Administration Hire Senior Director of Labor Relations STRATEGIC PLANNING Evaluate Non-Police Vehicle Fleet Usage Strategic/Capital Plan Review & Update Update Mission Statement, Goals, Core Values TO BOARD TBD TBD TBD 6
7 We are making progress EXTERNAL RELATIONSHIPS Legislators County Chairs Springfield and Washington DC City Managers Chamber of Commerce Aldermen & City Council Members Citizen s Advisory Board RTA and CTA Reach Out ALL Stakeholders ON-GOING ON-GOING 7
8 We are making progress CUSTOMER OUTREACH Quiet Cars Make A Wish Customer Survey E-Alerts Twitter EMPLOYEE OUTREACH Line Employee Meetings Supervisor Meetings 547 Employee Meetings Cliff Notes (Bi-Level) Interviewed Employees About Morale Message from CEO to Employees 8
9 Board Audit ED/CEO DBE CEO Projects D/ED Operations Cust. Affairs & Communications Police & Emergency Preparedness D/ED Administration Government Affairs Law Human Relations CFO Transportation CUS District RI District Electric District Contract Carriers Dispatch Service Design Mechanical Mech Operations Contract Carriers Projects Fleet Mgmt Engineering Maintenance Communications Projects Customer Affairs Ticketing Communications Media Marketing (Web - Content) Procurement & Materials Police & Security Emergency Preparedness & Response Special Investigations Unit First Responder Training Real Estate & Contracts Strategic Capital Planning Community Affairs Federal & State Legislative Information Technologies Asst Gen Counsel Litigation & Risk Management Ethics Officer Labor Relations HR Admin EEO Employment Services Manpower Planning Medical Svcs Mgmt Training Controller Accounting Payroll AP/AR Revenue Financial Sys. Treasury Budget Finance & Analysis Grants Accting. (Web Revenue) Safety Ops. Training Rules & Federal Reg. Compliance Materials Procurement Prof. Services Admin Services Real Estate Contracts Grants Development & Admin Program Development Long Range Planning Systems Performance & Data End User Computing Systems Development Computer Operations Web Energy Mgmt & Sustainability 9 UFS System
10 Our Doctrine: Metra s Character Mission Who we are. The path to achieve our vision. Goals How we get there. Short and Long Term Vision Who we want to be. Our ultimate benchmark. Values Qualities that matter to us. Our North Star. Continuous Improvement 10
11 Our Values How we act In collaboration and respect with stakeholders With financial, ethical and personal integrity 11
12 Our Values How we act - Transparently, communicating openly and honestly 12
13 Our Values How we work Safety our North Star Focusing on our customers and creating value for all stakeholders Caring for our environment 13
14 Our Values How we create value Engaging our employees Optimizing our financial and physical resources Measure and evaluate our processes regularly 14
15 Our Mission & Vision We need to re-fresh our Mission and our Vision at a future Board Workshop. 15
16 The Roadmap to Excellence Leadership by Example Sense of Urgency Strong Safety and Employee Focus Value Inspired and Metric Driven Board Engagement and Governance 16
17 Values & Metrics Safety Operational Excellence Financial Accountability Customer Engagement Employees Community Engagement Environmental Stewardship 17
18 Key Ingredients for a World Class Metra Safety Zero Tolerance for unsafe Behaviors Build Credibility Meet Expectations Transparency: Internal and External Customer Engagement Employee & Worker Engagement Stakeholder Involvement & Engagement Strategic Planning and Capital Management A Sustainable Metra Aligned with our Values and Vision Efficiency Financial Viability 18
19 Social Responsibility Safety Strategic Partnerships Best Practices Socially Responsible Customers Communities Employees Goodwill Diversity Environmental Stewardship 19
20 The Passenger Experience Passenger & Community Engagement Programs Website Information Ticket Counter Customer Call Center Station & Platform Information Train Status Updates Passenger Experience Touch Points Commute Experience Passenger Communications Conductors Station Parking Passenger & Community Engagement Programs Twitter Alerts Newsletter 20
21 Community Engagement Passengers Cities Board Members Counties Broadcast & Print Media Digital & Social Media Community Engagement Touch Points Residential Community Community Organization Other Railroads Business Community Schools & Colleges Corporate Partners RTA and Service Boards 21
22 Employee Engagement Pride Respectful Environment Transparency Employees Give Back Professional Work Environment Pay for Performance High Level of Ethics Promotion and Growth Professional Development Health & Wellness Education Employee Engagement Touch Points Management by Objectives Cross- Functional Work Groups Appreciation of Our History Value Institutional Knowledge Team Building Newsletters Empowerment Sense of Ownership of Outcomes Safe Work Environment CEO Listening Sessions Competitive Salaries 22
23 The Metra Board We are moving from looking back in the mirror to looking forward to the track ahead. 23
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