ISO Management System Standards, and Annex SL. Charles Corrie Secretary ISO/TC 176/SC 2

Transcription

1 ISO Management System Standards, and Annex SL Charles Corrie Secretary ISO/TC 176/SC 2

2 Established Management (system) standards ISO 9000 Quality ISO Environment IEC Dependability ISO/IEC Information Security ISO IT Services ISO Records Management ISO Quality in Project management ISO Configuration management ISO Security in the supply chain ISO Ship dismantling ISO Risk Management ISO/IEC Guide 73 - Risk Management Terminology ISO Food Safety ISO Food Safety (ISO 9000 and HACCP) Charles Corrie, Calgary, Asset Management Workshop

3 Established standards continued ISO Social responsibility IEC Obsolescence management ISO Energy management ISO Sustainable Event management ISO Business Continuity management ISO Project management ISO Road Traffic Safety management Charles Corrie, Calgary, Asset Management Workshop

4 ISO 9000 Sectoral documents ISO/TS ISO 9000 Automotive ISO/TS ISO 9000 Oil and Gas ISO/IEC Laboratories (and ISO 9000) ISO Medical devices (and ISO 9000) ISO/IEC ISO 9000 Software ISO/IWA 1 ISO 9000 Healthcare ISO/IWA 2 ISO 9000 Education ISO/IWA 4 ISO 9000 Local Government Charles Corrie, Calgary, Asset Management Workshop

5 Under Development ISO Asset management ISO Outsourcing ISO/TR Human Resources ISO Facilities management ISO Compliance programmes Just starting: Anti bribery management systems Sustainable purchasing Revisions of: ISO 9001 ISO ISO/IEC Charles Corrie, Calgary, Asset Management Workshop

6 Outside of ISO /IEC Malcolm Baldrige quality award, EFQM, Deming Prize ILO OSH 2001/ BS 8800 / OHSAS Occupational Health and Safety SA 8000 Social Accountability AS 9000/EN 9100 Aerospace quality FIDIC Guide on quality for Consulting Engineers International Martine Organization quality documents Chemical industries Responsible cares (an IMS programme) CMMI software IAEA quality standards UN de-mining quality standards Other IEC, CEN and CENELEC MSS Charles Corrie, Calgary, Asset Management Workshop

7 Many other fields of management systems are now being standardized at a national level AS/NZ 4360 or PD 6668 Corporate governance PD Knowledge management BS Design management Will these end up at ISO in the future? Note: OHSAS has been proposed to ISO for development into an ISO standard. Charles Corrie, Calgary, Asset Management Workshop

8 What should be the overall objective in managing these standards? Compatible (no conflicting requirements current situation ) Aligned (standards with similar clause sequences and text) An Integrated standard? (one standard for all management disciplines) Charles Corrie, Calgary, Asset Management Workshop

9 An Integrated standard? Many commentators want 9001/14001/18001 integrated into an IMS Do we reject this argument, as it seems to be merely pushing for reduction in certification costs? Should our aim be for organizations to achieve true integration of their individual management systems? What other fields would have to be taken on board for true integration? (finance, personnel, competitor analysis, mergers ) Could we use integration of 9001/14001/18001 as a first step? Are there auditors with the necessary competence? Charles Corrie, Calgary, Asset Management Workshop

10 What is ISO doing about integration? ISO has already: - Required committees to work together co-operatively - Established Annex SL for the justification and alignment of the structure/contents of MSS - Asked difficult questions of itself, before looking to see if it should enter into some new MSS fields, e.g. for Social Responsibility - Developed an ISO Handbook to give guidance on the integration of management system standards However, ISO has decided that alignment is the best that can be achieved at this time Charles Corrie, Calgary, Asset Management Workshop

11 Integrated Management Systems Standards (IMSS) Many countries have draft IMSS prepared Many International/National trade or professional institutions also have IMSS either published or prepared, e.g. Chemical Industry Responsible Care programme Majority of the certification bodies are already offering IMS audits and certification Majority of IMSS are based on a combination of ISO 9001, ISO and OHSAS Charles Corrie, Calgary, Asset Management Workshop

12 What do you need to examine in the standards for Integration? Across the standards, you need to examine their: - Basic principles - Terminology - General management system requirements - Technology specific requirements - Structure Charles Corrie, Calgary, Asset Management Workshop

13 Basic principles ISO 9000 versus EFQM ISO 9001 Customer focus Leadership Involvement of people Process Approach Systems approach to management Continual Improvement Factual approach to decision making Mutually beneficial supplier arrangements EFQM Customer focus Leadership & Constancy of purpose People Development and Involvement Management by Processes and Facts Continuous learning, Improvement and Innovation Management by processes and Facts Partnership Development Corporate Social Responsibility Results orientation Charles Corrie, Calgary, Asset Management Workshop

14 Basic principles Conclusion the principles are very similar at an operational level Charles Corrie, Calgary, Asset Management Workshop

15 Terminology Many similar terms are used in the differing standards, however, their definitions appear to vary considerably. Is this a problem? Answer = No Why not? Because the underlying intent, or concept, of the definitions are generally very similar Charles Corrie, Calgary, Asset Management Workshop

16 General management systems requirements Policy Planning Implementation and operation Improvement Management review (See ISO Guide 72) Charles Corrie, Calgary, Asset Management Workshop

17 OHSAS Annex A.1 Similar tables exist in ISO 9001 and ISO Charles Corrie, Calgary, Asset Management Workshop

18 Structures ISO 9000 Process Approach structure Continual improvement of the quality management system Management responsibility Customers Customers Resource management Measurement, analysis and improvement Satisfaction Requirements Input Product realization Product Output Charles Corrie, Calgary, Asset Management Workshop

19 ISO Plan Do-Check-Act type structure Charles Corrie, Calgary, Asset Management Workshop

20 9001 Process approach structure embodies PDCA C U S T O M E R MANAGEMENT RESPONSIBILITY RESOURCE MANAGEMENT PROCESS MANAGEMENT INPUT PROCESS OUTPUT MEASUREMENT, ANALYSIS, IMPROVEMENT A C P D C U S T O M E R High Level Loops- Product Realization High Level Loops - Business Management Local Loops Charles Corrie, Calgary, Asset Management Workshop

21 QMS (ISO 9001) model including PDCA planning and process management Continual improvement PLAN ACT c u s t o m e r r e q u I r e m e n t s DO Quality policy Customer needs & requirements, objectives and planning Input management system procedures, resource management Process Management Process Measurement, analysis & improvement Management review Output CHECK p r o d u c t c u s t o m e r Charles Corrie, Calgary, Asset Management Workshop

22 European Foundation for Quality Management (EFQM) Business Excellence Model Charles Corrie, Calgary, Asset Management Workshop

23 Balanced Scorecard - Strategic Perspectives CUSTOMER FINANCIAL MISSION VISION STRATEGY INTERNAL BUISNESS PROCESSES LEARNING AND GROWTH Charles Corrie, Calgary, Asset Management Workshop

24 The Business Idea of the Firm Products & Services Customers Values Resources Image Charles Corrie, Calgary, Asset Management Workshop

25 Business Model Strategy Organization structure Market Corporate culture Competence & Physical resources Activities/ Processes Products (Price, Costs, Quality) Means of control Competitive Environment Charles Corrie, Calgary, Asset Management Workshop

26 Road Map Model Customer Fundamentals Continuous Improvement Total Participation Mutual Learning Charles Corrie, Calgary, Asset Management Workshop

27 Other Structures Charles Corrie, Calgary, Asset Management Workshop

28 Structures conclusion Structures themselves are a conceptual way of showing how the various management system elements fit together to form a system. They also attempt to show that individual elements of the system cannot be treated in isolation, but have to be taken together. The system will fail, if any one of those elements is ignored. The structures themselves are not a requirement to which compliance has to be achieved. Each representation has its own merits. Charles Corrie, Calgary, Asset Management Workshop

29 Overall Conclusion Your organization s management system will be unique. Understanding the intention behind the management standards will enable you to incorporate their requirements into your organization s management system in a planned and consistent manner. Business efficiencies can be achieved through the use of a fully integrated system, that balances the demands of your different stakeholders. Charles Corrie, Calgary, Asset Management Workshop

30 ISO/TMB/TAG13-JTCG Joint Vision All ISO management system requirements standards will be aligned and ISO will seek to enhance the compatibility of these standards, through the promotion of identical: Clause titles Sequence of clause titles Text, and Terms and definitions that are permitted to diverge only where necessitated by specific differences in managing their individual fields of application. The use of this approach for future revisions and new management system requirements standards will be targeted at increasing the value of these standards to users. Charles Corrie, Calgary, Asset Management Workshop

31 ISO Directives, Annex SL, High Level Structure Introduction 1. Scope 2. Normative references 3. Terms and definitions 4. Context of the organization 5. Leadership 6. Planning 7. Support (this includes Resources) 8. Operation 9. Performance evaluation 10. Improvement Note no model diagram is available at this time Charles Corrie, Calgary, Asset Management Workshop

32 Adding value Just revising an existing ISO MSS standard to fit into the High Level Structure would not be considered to add sufficient value for many users The revision has to address new ides or concepts in the discipline, and provide a sound basis probably for the next 10 to15 years. Charles Corrie, Calgary, Asset Management Workshop

33 Changes to certification? Certification is now a 30 year old business model. Does it really work? Discussions are being held on Output matters i.e. the awarding of a certificate to an organization should be a form of guarantee that it will produce consistently conforming product. Involves the standards writers, as well as the accreditation and certification bodies Could involve the validation of product with customers by CBs Discussions already begun on this issue in ISO/TC 176, ISO/CASCO and the IAF Charles Corrie, Calgary, Asset Management Workshop

34 Changes to certification? - continued What about a points based scoring system as used by many of the Business excellence models / quality award schemes? Currently there is no way of indicating: - the maturity of an organization - whether an organization has improved or not since its last audit Other MSS disciplines are also looking at such an approach Is it feasible to make such a significant change to certification in the time available? Charles Corrie, Calgary, Asset Management Workshop

35 Thank you for your attention Charles Corrie Charles Corrie, Calgary, Asset Management Workshop