Chief of Marketing, Customer & Community Engagement. Cootharinga Volunteers and Babinda Bargain Centre Volunteers

Transcription

1 POSITION: Store Manager Babinda Bargain Centre RESPONSIBLE TO: Chief of Marketing, Customer & Community Engagement DIRECT REPORTS: Cootharinga Volunteers and Babinda Bargain Centre Volunteers KEY RELATIONSHIPS: Chief of Marketing, Customer & Community Engagement General Manager People, Property & Transport Executive Leadership Team Manager Community Investors Marketing & Public Relations Assistant Customers Local Businesses Volunteer staff JOB PURPOSE: To provide customers with a unique shopping experience by developing and motivating volunteers to effectively carry out the day to day operations of the store, training, evaluating and supervising volunteers, preparing daily sales and cash reports, and maintaining a safe work environment. Develop and manage Cootharinga s whole of organisation volunteer program. Centre.docx Page 1 of 6

2 DUTIES OF THE STORE MANAGER BABINDA BARGAIN CENTRE: The Store Manager is responsible for the day to day store management and the effective supervision of volunteers. The manager is responsible for maintaining productivity, the tracking of donations and the balancing of books. The management of a budget is also part of this role. Excellent communication skills are vital in this job, as are interpersonal skills and sensitivity towards the needs of volunteers in a retail environment. Experience and knowledge of Workplace Health and Safety issues in a retail environment is essential, plus previous experience in a retail supervisory role. Formal qualifications are not necessary, if good experience is shown in business or retail management. 1. Handle all sales matters, merchandising, proposing and implementing promotions, specials and effective valuation and pricing strategies to increase sales and profitability. 2. In liaison with the Chief of Marketing, Customer & Community Engagement (GMCCE), develop detailed procedures and policies for efficient and effective day to day operation of the Babinda Bargain Centre (BBC), including a community service policy and procedure. 3. Co-ordinate Cootharinga Volunteers including arranging registration and training. 4. In liaison with the General Manager People, Property & Transport, manage and maintain all workplace health and safety regulations. 5. Develop a skills matrix for all volunteers and effectively mentor and motivate volunteers to undertake training to further develop their skills. 6. Develop strategies to recruit volunteers to the BBC incorporating a detailed induction and conflict resolution process. 7. In liaison with the Chief of Marketing Customer and Community Engagement develop strategies and market research to increase branding for BBC & Cootharinga North Queensland (CNQ) and further promote the BBC to increase sales and encourage new volunteers. 8. Manage all store security policies, including who should hold keys and after hours entry to the BBC. 9. Develop a volunteer roster, including a roster for monthly meetings of all volunteers. 10. Develop a stolen goods policy and report all theft to Chief of Marketing Customer and Community Engagement as per policy and procedures. 11. Manage and maintain all cash handling procedures, budgets, expenditure, quotes etc and report monthly in writing to the GMCCE. 12. Ensure all legislation governed by the Collections Act 1966 is adhered to and up to date, including being registered as a second-hand dealer and the requirement for any person working at the BBC to hold certain certificates ie Food Handling Certificate. Centre.docx Page 2 of 6

3 13. Ensure all collections of donated goods are collected under the terms of the Workplace Health and Safety legislation and in liaison with GMCCE develop a thank you strategy for all donations. Centre.docx Page 3 of 6

4 FUNCTIONS 1. In liaison with the GMCCE, develop detailed procedures and policies for efficient and effective day to day operation of the Babinda Bargain Centre. KEY PERFORMANCE INDICATORS i) Establish policies and procedures manual for the BBC within first month of employment. ii) Regularly monitor and update manual to coincide with ongoing changes at the BBC. 2. Ensure the recruitment, selection, training and ongoing management of volunteers is adhered to. i) Volunteer applications are processed in a timely manner. ii) Volunteer performance is monitored as per the Cootharinga s Volunteers Procedure. 3. In liaison with the General Manager People, Property & Transport (GMPPT), manage and maintain all workplace health and safety regulations i) Required reporting to GMPPT compiled as required. ii) Monthly written report to GMCCE. 4. Develop a skills matrix for all volunteers and effectively mentor and motivate volunteers to undertake training to further develop their skills. i) Develop skills matrix for all volunteers. ii) Utilise volunteer skills in relevant areas. iii) Proposal developed and recommendation to GMCCE. 5. Handle all sales matters, merchandising, proposing and implementing promotions, specials and effective valuation and pricing strategies. i) Follow procedures for all sales, merchandising, promotions, specials, valuations and pricing strategies, cash handling as per the financial accounting manual. ii) Monthly written report to GMCCE. 6. Develop strategies to recruit volunteers to the Babinda Bargain Centre incorporating a detailed induction and conflict resolution process. Plus develop a volunteer roster including a roster for monthly meetings of all volunteers. i) Follow procedures for recruitment of volunteers, induction, and conflict resolution. ii) Develop and update a volunteer roster. iii) Develop a roster of monthly meetings including meeting with GMCCE every 8 weeks if required. iv) Monthly written report to GMCCE. Centre.docx Page 4 of 6

5 7. In liaison with the GMCCE develop strategies and market research to increase branding and further promote the Babinda Bargain Centre to increase sales and encourage new volunteers plus develop a thank you strategy for all donations. 8. Manage all store security policies, including who should hold keys and after hours entry to the Babinda Bargain Centre including the development of a stolen goods policy and report all theft asap to GMCCE. i) Annually as part of the marketing plan. ii) Develop a thank you strategy for all donations. i) Follow Policy and Procedures for all security issues. ii) Monthly written report to GMCCE. 9. Manage and maintain all cash handling procedures, budgets, expenditure, quotes etc and report monthly in writing to the GMCCE. i) Monthly written report to GMCCE. 10. Ensure all legislation governed by the Collections Act 1966 is adhered to and up to date, including being registered as a second hand dealer and the requirement for any person working at the Babinda Bargain Centre to hold certain certificates ie Food Handling Certificate. i) Monthly written report on any non compliance. ii) Maintain a register of all certificates held and update when required Store Manager Babinda Bargain Centre (Please print full name) Date Chief of Marketing, Customer & (Please print full name) Date Community Engagement Centre.docx Page 5 of 6

6 SELECTION CRITERIA FOR STORE MANAGER BABINDA BARGAIN CENTRE ESSENTIAL: 1. Demonstrate high level of effective interpersonal skills and the ability to relate appropriately to volunteers and a wide range of people in the community. 2. Proven ability to manage a retail store including budgeting, cash handling, administration, development of policies and procedures and reporting. 3. Demonstrate high level of verbal and written communication skills. 4. Proven ability to mentor and lead teams. 5. Demonstrated experience in using Microsoft Office software, i.e. Word, Excel, PowerPoint. 6. Current C Class Driver Licence, acceptable under Queensland Legislation. 7. Experience implementing Workplace Health & Safety legislation. 8. High level of experience working with teams. DESIRABLE: 1. Previous experience working with volunteers. 2. Qualifications in retail management or marketing. 3. Previous experience in marketing. 4. Experience in driving a small truck. Centre.docx Page 6 of 6