Aboriginal Liaison Officers Forum 2011

Transcription

1 The National Aboriginal Liaison Officers Forum 2011 Fostering Cross-Cultural Understanding through Strengthening Engagement between Communities and Organisations Liquid Learning is delighted to present the National Aboriginal Liaison Officers Forum The premier professional development and networking opportunity for Indigenous engagement, community relations and liaison professionals. This interactive forum will provide a practical toolkit of strategies, techniques and approaches for strengthening engagement and building sustainable relationships between organisations and the community. featured speakers Ian Hamm Executive Director Aboriginal Affairs Victoria Carin Percival Manager, Indigenous Services Unit Centrelink Brett Ahmat Manager, Indigenous Partnerships Department of Sustainability and Environment, Victoria Monica Gordon National Workforce Diversity Manager John Holland Group Gerrit Wanganeen Indigenous Liaison Officer Australian Public Service Commission (APSC) Jacqui Marion State Coordinator, Aboriginal Community Liaison Officer Program Laurie Marks Aboriginal Community Liaison Officer Victoria Police Stephanie Armstrong Indigenous Liaison Officer Australian Council for Educational Research (ACER) Gina Milgate Senior Policy and Project Officer Department of Education and Early Childhood Development Richard Jaynes Indigenous Liaison Officer Medicare Australia Daniel Walker Aboriginal Liaison Officer Melbourne Magistrate s Court Fred Green Indigenous Liaison Officer Consumer Affairs Victoria Todd Condie Indigenous Policy Officer City of Port Phillip 1 & 2 June 2011 Melbourne Marriott Hotel EXPLORE Strengthening Your Role as a Catalyst for Engagement Building Effective Support and Communication Networks Advocating on Behalf of Indigenous Communities Strategies to Enhance your Career Development PLUS workshop Plus One Separately Bookable, Half-Day Workshop on 3 June 2011 EARLY BIRD DISCOUNTS Book & Pay by 25 February 2011 to receive additional Super Saver Discounts! Phone: Fax: Wendy Harris Indigenous Employment Coordinator Natasha Kennedy Environmental Officer, Western Region VicRoads Donna Wright Aboriginal Liaison Officer City of Whittlesea SUPPORTER MEDIA PARTNERS

2 Day One 1 June Registration and Morning Coffee Welcome to Country Kulin Nation 9.00 Opening Remarks from the Chair OPENING KEYNOTE COMMENTARY Engaging with Indigenous Communities The Role of the Liaison Officer Aboriginal liaison officers play a crucial role in fostering relationships and optimising engagement between members of the Indigenous community and organisations. By providing advice to the Victorian Government in regards to policy and planning, Aboriginal Affairs Victoria is able to support the role of government liaison officers and strengthen communities in the process. Ian Hamm Executive Director Aboriginal Affairs Victoria Questions and Discussion CASE STUDY Fostering Indigenous Career Development Centrelink is committed to supporting the professional development of their Indigenous-identified team members and has established an Indigenous recruitment and retention strategy. Carin will explore how this strategy provides mentoring and development opportunities within Centrelink and how it is assisting Indigenous services officers to grow their potential. This session will discuss: Professional development opportunities for services officers Encouraging Indigenous employment Understanding Indigenous needs for career advancement Carin Percival Manager, Indigenous Services Unit Centrelink Questions and Discussion Morning Tea CASE STUDY Strengthening Communities through Building Relationships The ACLOs in Victoria Police have a dual purpose in advocating for the Indigenous community but also assisting and training other force members to ensure cultural awareness and competency. By bringing their different personalities and experiences to the roles, ACLOs are able to build and develop relationships with Indigenous peoples and then assist police in maintaining these relationships through empathy and understanding. This session will discuss: Advocating on behalf of Indigenous communities Taking a personalised approach to Indigenous liaison Enhancing police knowledge of Indigenous communities and culture Developing Jacqui Marion State Coordinator, Aboriginal Community Liaison Officer Program Laurie Marks Aboriginal Community Liaison Officer Victoria Police Questions and Discussion Networking Lunch CASE STUDY Building Sustainable Relationships through a Big Picture Approach to Indigenous Engagement By focusing on the overall picture of Indigenous liaison and engagement, John Holland has sought out new ways to build and sustain Aboriginal participation in their projects. Through involving Indigenous businesses in the supply chain process, they are creating more opportunities for engagement within communities, and developing ongoing and sustainable relationships. In this session, Monica will explore: Engaging whole communities in projects Liaising with Indigenous workplaces to build sustainable relationships Increasing Indigenous involvement through ongoing approaches to participation Monica Gordon National Workforce Diversity Manager John Holland Group Questions and Discussion CASE STUDY Establishing Two-Way Communication Channels in Indigenous Liaison The role of an Indigenous liaison officer hinges on effective communication skills and the ability to maintain a strong Aboriginal voice within different contexts. As the point of contact between Indigenous peoples and organisations, liaison officers often act in a translation role ensuring that community needs, concepts, ideas and frameworks are reframed and rephrased so the message speaks to the appropriate cultural and social norms and sensibilities. In this session Stephanie and Gina will explore: Creating two-way communication channels for dialogue Maintaining a strong Aboriginal voice in different contexts Communicating community issues appropriately The presenters will share their experiences from their roles and then facilitate a workshop for participants to reflect and share the strengths and challenges that they encounter when communicating between diverse contexts. Stephanie Armstrong Indigenous Liaison Officer Australian Council for Educational Research (ACER) Gina Milgate Senior Policy and Project Officer Department of Education and Early Childhood Development PLUS WORKSHOP! Plus One Separately Bookable, Half-Day Workshop on 3 June 2011 EARLY BIRD DISCOUNT Receive $100 off registration if you register and pay by 21 April 2011

3 Cultural Respect and Awareness Questions and Discussion Day Two 2 June Afternoon Tea CASE STUDY Assisting Indigenous Consumers at a Local Level Consumer Affairs Victoria is committed to helping Indigenous people to build and strengthen their communities financially. As the liaison officer, Fred Green creates awareness within communities around sound financial practices and good governance. This is achieved through continuing support and relationships with key community members. This case study will discuss: The incorporation process, drafting your objects / statement of purposes and constitution Roles, responsibilities and qualities of directors and committee members Communicating with stakeholders Dealing with conflicts of interest Fred Green Indigenous Liaison Officer Consumer Affairs Victoria Questions and Discussion CASE STUDY Developing Effective Partnerships through Improving Cultural Awareness With the fourth largest Indigenous population in metropolitan Melbourne, it is essential that staff at the City of Whittlesea have strong cultural awareness of the diverse Aboriginal groups that make up their community. As the Aboriginal Liaison Officer, Donna assists staff in the practical aspects of how to achieve cultural awareness through engagement, consultation and communication to develop strategies to suit community needs. In this session she will discuss: Advocating for the Indigenous community Establishing open and transparent methods of communication Understanding the diversity of the Aboriginal community Donna Wright Aboriginal Liaison Officer City of Whittlesea Questions and Discussion 5.30 Concluding Remarks from the Chair Networking Reception Registration and Morning Coffee 9.00 Opening Remarks from the Chair OPENING CASE STUDY Being a Catalyst for Indigenous Workforce Capability The Australian Public Service Commissions (APSC) is actively working towards developing the Indigenous workforce within the Public Sector. Through an initiative known as Public Calling, Indigenous employment within the Public Sector is growing through promoting posteducation pathways. In this session Gerrit will explore the role of liaison officers in engaging and developing Indigenous engagement in the workforce. This session will discuss: Driving Indigenous workforce capabilities The role of the liaison officer in supporting career opportunities and development Exploring and developing career pathways Gerrit Wanganeen Indigenous Liaison Officer Australian Public Service Commission (APSC) Questions and Discussion CASE STUDY Increasing Indigenous Cultural Awareness The Department of Sustainability and Environment is working to ensure effective partnerships with Traditional Owners and Indigenous Victorians through their Indigenous Cultural Awareness Program (ICAP). The ICAP is mandatory for all DSE staff and educates staff with regards to Indigenous knowledge and values for land and cultural heritage management. In turn, this creates mutual understanding and improved relationships between Indigenous peoples and DSE. In this session, Brett will discuss: Creating cultural awareness Improving liaison for all members of an organisation Developing mutual understanding and respect Maintaining a commitment to cultural awareness through ongoing development Brett Ahmat Manager, Indigenous Partnerships Department of Sustainability and Environment, Victoria Questions and Discussion Morning Tea CASE STUDY DIY Career Building With Support from HR VicRoads has a strong focus on staff development and actively encourages Indigenous team members to take practical steps to build their careers. By investing in performance development planning mechanisms including access to internal and external training from a number of providers, staff are encouraged to take charge SUPER SAVER DISCOUNT Receive $300 off registration if you register and pay by 25 February 2011

4 Maximising Community Engagement and Participation of their own career pathways through secondments and other development opportunities building skills along the way. This practical session, will explore tips and techniques for building your career from commencement and will offer a firsthand perspective on what can be achieved. Discover: Setting and achieving career goals Advancing Indigenous professions Building skill sets and capabilities Active participation in selection processes Wendy Harris Indigenous Employment Coordinator Natasha Kennedy Environmental Officer, Western Region VicRoads Questions and Discussion Networking Lunch CASE STUDY Developing Trust through Engaging Communities Community engagement is dependent on the ability to develop strong relationships built on trust and mutual respect. As a liaison officer for Medicare Australia, Richard understands how important it is for government agencies to develop these relationships with Indigenous peoples. Through being genuine and fostering relationships based on trust and regular contact, liaison officers can motivate people to be involved and accountable for their own wellbeing. In this session, Richard will discuss: Persevering in relationship management Changing perceptions of government agencies Marinating contact and consistency in contact to build connections Richard Jaynes Indigenous Liaison Officer Medicare Australia Questions and Discussion CASE STUDY Developing a Holistic Approach to Indigenous Liaison As the Aboriginal Liaison Officer at the Melbourne Magistrate s Court, Daniel is involved in a lot of case management work, often with other liaison officers and support workers. By taking a holistic approach to the cases that are presented and through building a network of other service providers, more targeted support can be provided in order to achieve the best outcomes. In this session, Daniel will discuss: Building a network of liaison officers and support workers Taking a holistic approach to case management to reduce risks Working across organisations to achieve best results Daniel Walker Aboriginal Liaison Officer Melbourne Magistrate s Court Questions and Discussion Afternoon Tea CASE STUDY Effective Policy Approaches to Support Reconciliation and Aboriginal Liaison Strong policy initiatives are essential for supporting the role of Aboriginal liaison officers in the local government area and empowering them to work within the community. At the City of Port Phillip the development of effective policy frameworks through a Reconciliation Action Plan has provided a support structure for the role of Indigenous Policy Officer. In this session Todd will explore: Creating culturally relevant policy initiatives Using policies to enhance liaison between the City of Port Phillip and the local Aboriginal community Establishing effective internal and external frameworks for Aboriginal liaison Todd Condie Indigenous Policy Officer City of Port Phillip Questions and Discussion 4.30 Concluding Remarks from the Chair and Forum Close UPCOMING EVENTS The 3rd Annual National Community Education Programs Forum & 24 February 2011 Crowne Plaza Hotel, Melbourne The National Leadership Psychology Conference & 24 February 2011 Melbourne Marriott Hotel The 3rd Annual National Public Sector Communication Officers Conference & 9 March 2011 Crowne Plaza, Canberra Phone: Fax:

5 Workshop 3 June WORKSHOP Awakening Your Leader Within A Practical Guide Leadership is an integral part of the role of Aboriginal liaison officers; however it can be difficult to define and understand. What does leadership mean? Who are leaders? What are the expectations around Aboriginal and Torres Strait Islander leaders and leadership? Through exploring these questions, you will gain a greater self-awareness and a greater understanding of others and discover how you can utilise your leadership skills to enhance communication and performance in your role. What leadership means for First Australians will be discussed and strategies and approaches for refining these will be explored. Discussion points will include: Using self-awareness for enhancing leadership Exploring contemporary perspectives on leadership Ethics and cultural sustainability Organisational reality and cultural values Expert Facilitator: Sonny Navaratnam Enabler Great Leadership Sonny brings 30 years of experience as a high-performing leader, entrepreneur, business executive, author and pathfinder with specialist problem solving, leadership and strategic thinking skills for transforming the performance of individuals, teams, projects, business units and organisations. He has spent his life researching, developing, testing and refining his knowledge and capability to bring about the uncovering of the human spirit and expansion of the mind that opens new vistas of possibilities for the world. At the heart of his work is his capacity to assist people to become aware of the individual collective paradigms and frameworks that create perpetual patterns of poor outcomes, then develop new ways of thinking, seeing, listening, communicating and behaving that generate new possibilities for life. His work can be found at and WHO WILL ATTEND Aboriginal / Indigenous Liaison Indigenous Affairs Community Engagement Indigenous Employment Indigenous Policy Community Relations Indigenous Partnerships Koori Liaison Indigenous Support ABOUT THE EVENT Aboriginal liaison officers form the crucial link between organisations and Indigenous communities, bridging the gap between the two and assisting in cross-cultural communication. Often confronted with working in remote areas, it is essential that liaison officers form strong support networks to assist them in advocating for Indigenous communities. This national event, will offer a practical toolkit of strategies, solutions and approaches through the form of case studies from industry professionals. Through examining approaches to common issues faced within the role, solutions can be found that benefit the community as a whole and enable practical ways of moving the profession forward. Participants from diverse organisations will be able to exchange views and tools to develop community engagement and cultural intelligence among their stakeholders. SPONSOR TODAY! Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: or partnership@liquidlearning.com.au

6 The National Aboriginal Liaison Officers Forum & 2 June 2011 Melbourne Marriott Hotel Corner Exhibition & Lonsdale Streets Melbourne VIC 3000 Ph: SUPER SAVER DISCOUNT Receive $300 off registration if you register and pay by 25 February 2011 Booking Form EARLY BIRD DISCOUNT Receive $100 off registration if you register and pay by 21 April Organisation Name Address Suburb State Postcode Registration Information Title Full Name or TBA Title Full Name or TBA Title Full Name or TBA Position Position Position Phone Fax Phone Fax Phone Fax Send To Authorisation Payment Details Your Investment c Forum c Workshop c Forum c Workshop c Forum c Workshop c Please confirm my registration for The National Aboriginal Liaison Officers Forum 2011 No. # No. # Options (per person) Forum + 1 Half Day Workshop (2.5 days) Forum Only (2 days) 1 Half Day Workshop (0.5 days) CAIE Member Number: Standard Rate $ GST = ($ ) $ GST = ($ ) $595 + GST = ($654.50) Early Bird Rate* $ GST = ($ ) $ GST = ($ ) CAIE members receive 10% discount off standard rate. (To be claimed at the time of registration. Discounts not applicable to Super Saver, Early Bird and Workshop(s) only rates). * Receive $100 off registration if you register and pay by 21 April 2011 ** Receive $300 off registration if you register and pay by 25 February 2011 Note: Course materials, refreshments & lunches are included.travel and accommodation are NOT included. Registration Options are per person only. N/A Super Saver Rate** $ GST = ($ ) $ GST = ($ ) N/A * Please photocopy this form if more than three will attend Group Discounts Available: 4+ people 10% off Standard Rate Conditions: Group Discounts apply for bookings made simultaneously and on one invoice only. Only one discount applies. Group and CAIE member discounts apply to standard rates only. Group and CAIE member discounts are not applicable to Super Saver and Early Bird rates. Super Saver and Early Bird Discounts are not applicable to individual workshops. TOTAL incl GST All Prices listed in Australian Dollars ALO Q Fax this form to: Please call us if you require any assistance on: Please Note: Payment is required prior to attending this event. c Credit Card Options (per person) Forum + 1 Half Day Workshop (2.5 days) Forum Only (2 days) 1 Half Day Workshop (0.5 days) c Cheque (payable to Liquid Learning Group Pty Ltd) c Electronic Funds Transfer c Please invoice me: Purchase Order No. # Credit Card Details - Please charge my credit card for this registration: Card Type c Visa c MasterCard c Diners Club c American Express Note: 2% surcharge applies to Diners Club and American Express payments Card Number Full Name as on card Authorisation Manager Details: This registration is invalid without a signature. Signature X Expiry Name Position Signature X Fax Mail Phone Liquid Learning Group Pty Ltd PO Box * Indigenous Community Groups and Land Councils Rate $ GST = ( ) $ GST = ( ) $595 + GST = (654.50) Note: No further discounts apply to Indigenous Community Groups and Land Councils rate. Electronic Funds Transfer (EFT) Please transfer funds directly to: Westpac Account Name: Liquid Learning Group Pty Ltd BSB: Account No: Amount St Leonards NSW 2065 : registration@liquidlearning.com.au ) Please quote ref ALO0611 and registrant name Date Cancellation Policy If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another Liquid Learning event. A 10% service fee may apply. Should you wish to cancel your registration, please notify us in writing as soon as possible and a credit note will be issued valid for use towards any future Liquid Learning event held in the twelve months following date of issuance. A 10% service fee may apply. Liquid Learning Group Pty Ltd does not provide refunds for cancellation. The prices above are based on one person per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, ie a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details. Liquid Learning Group Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised details are correct at time of publishing. However, when circumstances beyond our control prevail, we reserve the right to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is cancelled or rescheduled, Liquid Learning Group Pty Ltd will make every effort to contact every registered delegate; if an event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Liquid Learning event held in the twelve months following date of issuance. Disclaimer Liquid Learning Group Pty Ltd has taken due care in selecting qualified professionals as its authors and course facilitators. The information provided by course facilitators is not produced by Liquid Learning Group Pty Ltd and should not be regarded as advice. Liquid Learning Group Pty Ltd accepts no responsibility for reliance on such information and recommends that its clients seek further professional advice. Privacy Statement Liquid Learning Group Pty Ltd is committed to your privacy. All information collected on this registration will be held in the strictest of confidence and in accordance with the Privacy Act Liquid Learning Group Pty Ltd will add your information to a secure database. This will be used primarily to contact you for ongoing research, product development and notice of future events and services offered by Liquid Learning Group Pty Ltd. Occasionally you may receive information from organisations associated with Liquid Learning Group Pty Ltd. If you do not wish to receive such information please tick this box: c To update or have your details deleted please advise our Database team at Liquid Learning Group Pty Ltd, Level 4, 619 Pacific Hwy, St Leonards NSW 2065, PH: , FX: , database@liquidlearning.com.au 2011 Liquid Learning Group Pty Ltd ACN