Telemedicine Program Planning: Develop and Plan Part I Day 2 of 4 PRESENTED BY: Caitlyn Huntington, MPH, CHES Telemedicine Project Coordinator

Transcription

1 Collaboration Catalyst Community Telemedicine Program Planning: Develop and Plan Part I Day 2 of 4 PRESENTED BY: Caitlyn Huntington, MPH, CHES Telemedicine Project Coordinator February 10, 2016

2 Agenda Developing Program Outline Look at various ways Worksheet Logic Model Business Plan 2

3 Why? Framework This provide an outline as you progress towards implementation Go back and check to make sure you are on track and make adjustments as necessary Build upon your needs assessment or sets the basis for your business plan 3

4 What about technology? Not uncommon to jump immediately to what technology you want Asking the right question but in the wrong order Develop your plan first to make sure you will be looking at the appropriate technology 4

5 Worksheet vs Logic model vs Business Plan Worksheet Simple quick way to organize problem and need Easy reference for general goals and outcomes of your program Logic Model Help evaluate the effectiveness of your program Sequence of action Business Plan Formal statement of your goals and the reasons why they are attainable and how you will reach them 5

6 Worksheet Simple statements that cover Problem or issue Need Desired outcome/effect/output Barriers Assumptions Activities and strategies 6

7 Outline of a Logic Model Broken into three sections Inputs Activities (Objectives) Outcomes (Impact) Inputs Activities Outputs 7

8 Inputs What you invest Ingredients needed to conduct the activities and accomplish the outcomes Staff Time Money Equipment Technology 8

9 Activities What you do and who you reach It s the how Training Marketing Telemedicine encounters Providers Patients 9

10 Objectives Process vs Outcome Process objectives describe your actives that will be delivered as part of your program Outcome objectives describe the intended effect of the program Objectives describe your results Activities are the actual events For example: Activity is providing telepsychiatry to a remote clinic Objective is this many patients by this time will have accessed a service without undue traveling 10

11 Outcomes Divided into three types Short term Intermediate Long term Remember SMART 11

12 Business Plan Evaluate service demand, cost, benefits, risks Executive Summary Introduction/Background Needs and demand assessment Service plan Internal/external assessment Marketing Plan Technical Plan Regulatory Environment Management Financial 12

13 Business Plan Executive summary Summary of your overall plan Introduction/background What you do Needs assessment 13

14 Business Plan Service plan How your services will be delivered How your services will be reimbursed Tech requirements Identify your champions 14

15 Business Plan Readiness Assessment Strengths Opportunities SWOT Weaknesses Threats 15

16 Business Plan Marketing plan How you will communicate and engage patients and providers Look at patients needs What other locations near you are providing telemedicine Cost Look at ways you have previously engaged your patients Technical Plan Looking at equipment and requirements Bandwidth, integration, software needs 16

17 Business Plan Regulatory Credentialing and privileging Policy and Procedures BAA Reimbursement Management How will this fit into the vision, mission, goals for your organization Financial Increase profit? Leverage investment ROI or break even Soft (people) and hard (tech) 17

18 Develop and Plan Which do I go with? Whichever fits your organizations best Whichever you are most comfortable completing Both produce the same end product A reference point and guide for you to stay on track and produce an effective and relevant telemedicine program 18

19 Define & Specify Program Model Checklist 19

20 Caitlyn Huntington