3/28/16. IREM Leadership and Legislative Summit. Creating a Leadership Development System. Business today. What do we need MOST?

Transcription

1 IREM Leadership and Legislative Summit WASHINGTON, DC APRIL 9-13, 2016 Creating a Leadership Development System SHANNON ALTER, CPM Business today What do we need MOST? 1

2 ISSUE #1 Leadership at ALL levels Are YOU ready? In Deloitte s 2014 survey: 86% rate leadership as urgent/important BUT 14% say their pipeline is ready AND 13% do an excellent job at developing leaders Source: Global Human Capital Trends 2014 Survey; Deloitte University Press You ve gotta have a plan 2

3 Our roadmap ID leadership development system goals ASSESS your company s goals & needs BUILD the components you need CREATE the climate you want USE a simple tool to assess What s the problem? Discussion My talent pool is shallow I don t know what I need Our turnover is high Too many customer complaints We need better hiring skills There s no clear development path Discussion Leadership development systems: Why do you need one? 3

4 REASONS Ø Performance improvement Ø Succession management Ø Strategic change initiatives A leader development system can help you Get the buy-in Manage performance Provide career development Support strategic initiatives Adapt to change Prepare specific leaders Build your bench Keep it rolling! Before you start. 6 Questions to answer What s your purpose? Who needs development? What leadership competencies are critical? What resources do you need? Does your company climate support leader development? How will you measure success? 4

5 What s your purpose? My job is not to be easy on people. My job is to take these great people we have and to push them and make them even better. ~ Steve Jobs Who do I need? Strategic plan Succession plan Where s the gap (gripe)? One size Doesn t fit all 5

6 If I had my wish What am I looking for? Decide on critical leadership competencies Career achievement motivation Mobility Flexibility Learning agility Feedback Integrity What do YOU want in a high-potential leader? Here s what we decided: Interpersonal: Compelling communication EQ Leadership: Coaching & developing others Empowerment/ delegation Leading teams Business/management: Building talent Business savvy Customer focus Entrepreneurship Financial acumen Decision-making Personal attributes Passion for results 6

7 What are your resources? Baby, it s cold out there! Discussion What s your corporate climate? Consider your business drivers Engage employees Cultivate a customer-focused culture Increase revenue production Drive profitability Build high performance culture 7

8 LISTEN UP! To be effective, include: Top management support Communication Recognition Hiring, promoting and onboarding Leadership metrics You can try this at home- steps 1. Develop operational competencies through training by SMEs 2. Implement feedback/assessment processes 3. Create problem-solving groups 4. Monitor with a development action planner 5. Provide self-development opportunities 6. Expose participants to senior leadership Common pitfalls Too vague Subjective Shotgun approach Thinking one size fits all No timeframe 8

9 PLAN FOR SUCCESSION Steps for succession What do you want your company to look like? What is your GBU? Who can help you to solve? How can you use the expertise? How does your leadership impact the company? How can you make the company more attractive? What s your elevator pitch? 7 questions How will you measure it? 9

10 Measuring success Quantity % of high- potential employees Number of employees who are ready Number of key positions ID d (current AND future) Qualities % of internally filled positions Demographics of highpotential employees Skills and abilities % of leaders meeting goals Cultural impact Surveys Reputation ratings What you can do TODAY Decide what you need Consider the ROI Think 2 positions down the line Kick it off with a bang Try job rotation Take a holistic view Implement a checklist Additional resources Transformational Leadership in the New Age of Real Estate, IREM, IREM s Leadership White Paper Series Building A Blueprint for Success, Shannon Alter, Journal of Property Management, Sep/Oct The Four Obsessions of an Extraordinary Executive, Patrick Lencioni, 2000 The 21 Irrefutable Laws of Leadership, John Maxwell DDI Learning & Assessment Degreed 10