Build Trust Today, Or Lose Talent Tomorrow

Transcription

1 Build Trust Today, Or Lose Talent Tomorrow April 19, 2016

2 Tips for the Webinar Tweeting? Please use these #LeadingWithTrust #TIwebinars Citrix Tech Support (800)

3 Welcome For More Info / To Register / To Access Archive: Search Webinars or On Demand at TrainingIndustry.com Tweeting? Please use these #LeadingWithTrust #TIwebinars Citrix Tech Support (800)

4 Today s Speaker Randy Conley Vice President, Client Services & Trust Practice Leader The Ken Blanchard Companies

5 Agenda The State of Trust and Engagement Warning Signs of Low Trust and Engagement Four Key Elements of Trust A Model for Building Trust Benefits of High Trust and Engagement Rebuilding Broken Trust

6 State of Trust & Engagement Integrity % Importance % Performance Gap Exhibits highly ethical behaviors Takes responsible actions to address an issue or crisis Behaves in a way that is transparent and open Engagement Treats employees well Listens to customer needs and feedback Places customer ahead of profits Communicates frequently and honestly on the state of their company Edelman Trust Barometer

7 State of Trust & Engagement 2016 Edelman Trust Barometer

8

9 Poll: Which of these Conditions are Present in Your Organization? a. Ineffective problem-solving or decision-making b. Policies are not applied fairly and equitably c. Leaders don t walk the talk d. Information is not shared openly e. Good performance is not recognized/rewarded

10 Warning Signs of Low Trust Rumors, gossip Secrecy Low risk tolerance Slow decision making Withholding of information High stress

11 Warning Signs of Low Trust Compliance, not cooperation or collaboration Just doing what s required; minimum effort Low engagement & morale

12 Costs of Low Trust Bureaucracy Politics Inefficiency High Turnover $$$

13 Four Elements of Trust Trust

14 Four Elements of Trust Trust Demonstrating Competence

15 Four Elements of Trust Trust Acting with Integrity Demonstrating Competence

16 Four Elements of Trust Caring about Others Acting with Integrity Trust Demonstrating Competence

17 Four Elements of Trust Caring about Others Acting with Integrity Trust Maintaining Reliability Demonstrating Competence

18 Poll: Which behavior is the most important in building trust? a. Demonstrating Competence (someone being good at what he/she does) b. Acting with Integrity (being honest in word and deed) c. Caring about Others (showing care and compassion) d. Maintaining Reliability (doing what they say they ll do)

19 Trust is based on Perceptions which are formed by Behaviors

20 Building a Workplace Based on Trust Must be able to act trustworthy Must be able to talk about trust Need a common way to view trust

21 The ABCD Trust Model

22 1 Expertise 2 Performance Results 3 Facilitation Skills 4 Honesty 5 Values 6 Fair Process 7 People Focus 8 Communication 9 Recognition 10 Responsiveness 11 Accountability 12 Organization

23 Benefits of High Trust Employee retention Organizational loyalty Productivity Creativity Innovation Revenue Employee engagement

24 Leadership Drives Trust & Engagement Managers account for 70% of the variance in employee engagement scores. At the micro level, the leading factor influencing employee engagement is an employee s relationship with his or her direct manager Sources: Gallup; Great Place to Work Institute

25 Leadership Drives Trust & Engagement Committed and engaged employees who trust their leaders perform 20% better and are 87% less likely to leave the organization. The rate of three-year total returns to shareholders is almost 3X higher at companies with high trust levels than at companies with low trust levels. Sources: Great Place to Work Institute; Watson Wyatt WorkUSA Study

26 Trust Busters Behaviors that erode trust.

27 Leaders create low trust when they Don t demonstrate expertise in their jobs Don t achieve results Break confidences, lie, gossip Don t listen

28 Leaders create low trust when they Don t enjoy others or show interest Don t give recognition & rewards Don t follow-through Are unorganized Are unreliable

29 Rebuilding Broken Trust Acknowledge & Assure Admit Apologize Assess Agree Accountable

30 Closing Thoughts The best time to plant a tree is twenty years ago. The second best time is today. Chinese Proverb

31 Closing Thoughts In leadership, there are no words more important than trust. In any organization, trust must be developed among every member of the team if success is going to be achieved. Mike Krzyzewski Leading With The Heart

32 Connect with +RandyConley

33 Upcoming Webinars April 20 - The Training Industry s Best Kept Secret: The Next Generation Classroom April 21 - A Holistic View of Learning: Aligning Talent Development, Learning & Development, and Senior Management April 26 - What the Best Sales Coaches Do Differently April Things Every Virtual Presenter Must Do to Succeed For More Info / To Register / To Access Archive: Search Webinars or On Demand at TrainingIndustry.com

34 More Ways to Get Involved Become a CPTM June I Raleigh, NC July I Virtual Session

35 Thank You On behalf of TrainingIndustry.com, thanks to: Today s Speaker: Randy Conley Today s Sponsor: Cornerstone Questions or Comments? Please contact Lea Johnson: ljohnson@trainingindustry.com