Our ambition Enabling prosperity for future generations

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1 Our ambition Enabling prosperity for future generations

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3 New technology enables fundamental change In a society where technology and a growing economy offer us more prosperity, we strive for greater financial security. To achieve this, we build up pension funds, we save money for our children and take out insurance. We aim for security for both now and in the future. For ourselves and for future generations. Our ambition 3

4 Enabling prosperity for future generations In a rapidly changing world, with increasing uncertainties, building capital resources is an important part of the social foundation. Increasingly, people are taking this responsibility into their own hands and preparing themselves for the increasing individualisation and digitisation of our society. We are the bank that helps them realise their goals with our knowledge and by developing unique and sustainable administrative and banking services and solutions. Professional investors need a specialist organisation to whom they can entrust their assets. An organisation that safekeeps, administers and reports on these assets, so that they can focus on their core business: achieving an optimal investment result. We are that organisation. 4

5 Our ambition 5

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7 Our ambition Enabling prosperity for future generations We want to be the leading specialist in the field of custody and administration services for professional investors. We are in control, agile and effective, and committed to continuous improvement. Our clients are always at the heart of our services. Our core values Committed Connected Competent Our strategic priorities Client Empowerment Data Driven Unique Specialist Operational Excellence Our ambition 7

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9 The changing needs of our clients are the basis for our strategic priorities It s our ambition to enable prosperity for future generations by supporting professional investors to invest successfully and to connect them efficiently to the financial markets. The changing needs of our clients are the basis for our strategic priorities Client Empowerment Data Driven Unique Specialist Operational Excellence Our ambition 9

10 Strategic Priority 1 Client Empowerment By listening to our clients carefully, we understand their needs and we adapt our business to a changing environment. Through partnership, personalisation, unique administrative and banking solutions and our independent position, we empower clients to change when needed. We work with supervisory institutions to optimally support our clients with their reports and data requests. Our support will strengthen our client s governance. From our independent role we carefully perform the necessary controls. We enable the client to achieve their business objectives and to grow their business opportunities We enhance client experience and make it unique We develop products and services on the basis of client needs Through our independent support, we enforce and accelerate our client s governance capability. 10

11 Strategic Priority 2 Data Driven A flexible and reliable IT infrastructure and high-quality services are paramount to enable growth for our clients. The adaptability of our organisation, the digitisation of society and the high standards of asset and client data security underline the importance we place on this. Based on data and information, we develop sustainable governance and market solutions to enable clients to meet the information needs of their regulators and society s expectations. Our data is always available, up-to-date and secure. Data is always safe, available and relevant with us We enrich data for our clients, providing care and convenience. Our ambition 11

12 Strategic Priority 3 Unique Specialist We have been active in the European financial sector for over 200 years. We use our unique and valuable knowledge to create sustainable value for our stakeholders and to develop advanced solutions for our clients. In addition, our multi-disciplinary collaboration and clear communication contributes to an optimal client experience. Our entire organisation cares about the client experience We are fast and adaptable Our commitment is based on passion for the client, leading to an enhanced outcome. 12

13 Strategic Priority 4 Operational Excellence We provide appropriate support to each client in managing their collective assets. The best decisions are made on the basis of relevant and reliable information. Clients must be able to fully trust our information and reports. For this, we use a very rigid control model. We continuously strive to improve the quality of our services. We listen carefully to the feedback of our clients and from the market. In our pursuit of Operational Excellence, we continuously invest in the expertise and potential of our employees. Clients must be able to fully trust our information and reports Information and reports are available at any relevant moment The work entrusted to us must always be transparent and demonstrably in control The bank of tomorrow is better than the bank of today. Our ambition 13

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15 The world of now, tomorrow and the future forms the basis for our goals We continuously work on our strategic priorities and monitor the present day issues. Thinking about today, tomorrow and the future forms the basis for our strategic agenda for the coming years. To achieve our strategic priorities, we have formulated three objectives: Develop the most advanced investment and administration platform Innovate and accelerate governance solutions Digitise and transform client interaction Our ambition 15

16 Strategic Levels 1. Present Develop the most advanced investment and administration platform Automate and digitise processe Integrated custody and investment platform Professionalise data governance 2. Tomorrow Develop the most advanced investment and administration platform 25% Innovate and accelerate governance solutions Develop the most advanced investment and administration platform 25% Innovate and accelerate governanc solutions 3. Future

17 s 50% Innovate and accelerate governance solutions 25% Digitise and transform client interaction solutions 25% Establish Innovation Centre Agile development of governance solutions Extend knowledge platform 50% Digitise and transform client interaction solutions 25% e 25% Digitise and transform client interaction solutions Digitise client interaction Data-driven organisation Professionalise data governance 50%

18 Level 1: Present Develop the most advanced investment and administration platform Simplifying, improving and enhancing our IT and business processes will strengthen our core business for a sustainable future. By implementing Robotics, integrating our custody and investment administration platform and professionalisation of data governance, we provide our clients with a state-of-the-art investment and administration platform. The client will have the necessary information and reports at any moment relevant to them. 18

19 Level 2: Tomorrow Innovate and accelerate governance solutions We closely monitor changes in the financial sector and combine it with the needs and wishes of the client. As a Smart Custodian, we consider it our duty to continuously develop new services that are relevant to the client and the market. Our innovative solutions are part of a corporate culture focused on action, flexibility, viability and efficient collaboration. New initiatives are encouraged by providing space for experiments and fast validation and scaling of workable solutions. Our ambition 19

20 Level 3: Future Digitise and transform client interaction Digital client communication is essential for a 24/7 service. That is why we are committed to digitising and transforming the interaction with our clients. They should always be able to connect online with our employees and entrust the speed and reliability of our systems. Nevertheless, in an extensive digitised client environment personal contact with our clients will always remain a core element of our service. 20

21 Our ambition 21

22 Enabling prosperity for future generations

23 Leading specialist in the field of custody and administration services 1. Client Empowerment Facilitate and support clients when making changes 2. Data Driven Always safe, available and relevant 4. Operational Excellence Continuous improvement and in control 3. Unique Specialist Unique and valuable knowledge for sustainable value creation Our ambition 23

24 AMSTERDAM De Entree EE Amsterdam The Netherlands T : LONDON 11 Westferry Circus London, E14 4HE United Kingdom T : FRANKFURT Mainzer Landstraße Frankfurt am Main Germany T : Follow us on and