Experience of key users.

Transcription

1 Experience of key users. Process/ Resourcing and Recruitment I will have a high quality applicant experience delivered through an intuitive system and will have a single point of contact. The contract pack I receive will be electronic, easy to navigate and will deliver a positive on-boarding journey. know who to go I will arrive on day one with all paperwork, ID and computer access in place and initial pre-induction activity completed. I will have a high quality, administrative support. I will directly initiate recruitment processes online myself. know advice including on options for resourcing, recruitment strategy and selection best practice. I will not have to manage the scheduling of interviews. I will have greater visibility of the full vacancy approval-to-candidate arrival process. My new starts will arrive on day one with all paperwork, ID and computer access in place and initial pre-induction activity completed. partner for the managers I support. I will provide expert advice and will support managers in the strategic planning of their resources. know I will support the full recruitment cycle from recruitment advertising to arrival providing an excellent experience for applicants and recruiting managers. The contract pack I generate will be electronic, based upon standard templates and will deliver a positive on-boarding journey for the employee. know Transactional HR I will be able to update my own data, administer my leave and manage my development through a single, intuitive system. know who to go The support I receive for enquiries will be high quality, I will not have to manage HR transactional activity. I will directly initiate processes and approve requests online myself through an Transactional processes will be faster and I will have greater visibility of their progress. I will be supported by a high quality, responsive and consistent Transactional HR team - online, on the phone and face-to-face. I will not have to manage HR transactional activity. Transactional processes will be faster and I will have greater visibility of their progress. I will be supported by a high quality, responsive and consistent transactional HR service -online, on the phone and face-to-face. I will provide high quality, Transactional HR services online, on the phone or faceto-face I will be part of a single team delivering high quality, Transactional HR services although I may be co-located with the business area I support. know

2 HR Policy Development and Implementation My experience of these policies will be consistent wherever I work in the University. and guidance that are clear, I will be appropriately consulted in the development of policy. I will be well briefed on the impact of that policy on the work of my team and well supported in my application of it. I will be appropriately consulted in the development of policy. and guidance that are clear, I will implement policy and will coach the managers I support on how to apply it. and guidance that are clear, consistent, usable and easy to I will be well briefed on the impact of that policy on the work of my team. Pensions I will be able to view and update my own data, through a single, know The support I receive for enquiries will be high quality, whether online, on the phone or face-to-face. know who to go The support I receive for enquiries will be high quality, know The support I receive for enquiries will be high quality, responsive and consistent whether online, on the phone or face-to-face. know who to go The support I receive for enquiries will be high quality, Reward I will initiate reward processes through a single, know The support I receive for enquiries will be high quality, whether online, on the phone or face-to-face. and guidance that are clear, consistent,usable and easy to I will initiate and/or approve reward processes through a through a single, know who to go The support I receive for enquiries will be high quality, partner for the managers I support advising them on job design and reward practice. I will support grading know I will receive administrative support from a single team delivering Transactional HR services. know who to go I will be part of a single team providing administrative support to reward processes although I may be co-located with the business area I support.

3 Organisational Change I will be supported through organisational change the communication I receive will be timely and appropriate. I will be supported through organisational change my HR partner will advise and support me in delivering change. and guidance that are clear, consistent, usable and easy to The administrative support I receive in organisational change will be delivered by a single HR team and will be high quality, partner for the managers I support advocating and facilitating change. and guidance that are clear, consistent, usable and easy to know who to go The administrative support I receive in organisational change will be delivered by a single HR team and will be high quality, whether online, on the phone or face-to-face. I will support the administration of change processes using clear, consistently applied guidance and templates. know Management Information I will be able to access the HR data I need to do my job. Wherever possible this will be accessed through a single channel. know I will have access to a complete and accurate set of information for my staff. Wherever possible this will be accessed through a single channel. I will have access to the key information I need through intuitive interactive dashboards. I will have access to pre-configured reports and flexible query tools to support my work. I will have the knowledge and skills to make best use of HR data in my role. I will be supported by a central HR MI team with complex queries. I will have access to a complete and accurate set of information for the areas I support. Wherever possible this will be accessed through a single channel. I will have access to the key information I need through intuitive interactive dashboards. I will access pre-configured reports and flexible query tools to support my work. I will have the knowledge and skills to make best use of HR data in my role. I will be supported by a central HR MI team with complex queries. I will have access to a complete and accurate set of information for the areas I support. Wherever possible this will be accessed through a single channel. I will have access to the key information I need through intuitive interactive dashboards. I will access pre-configured reports and flexible query tools to support my work. I will have the knowledge and skills to make best use of HR data in my role. I will be supported by a central HR MI team with complex queries. Absence I will request leave through a single, intuitive system. know I will approve leave through a single, I will capture sickness absence for my staff. I will be supported through absence management activity by my HR Advisor. I will provide support to managers in absence management processes using policies and guidance that is clear, know who to go I will support the administration of maternity, paternity, adoption and shared parental leave I will not need to complete manual calculations for payroll know

4 Personal Data Changes I will be able to view and update my own data, through a single, Where a change requires approval this will be workflowed to my manager I will have visibility of this process. know Where necessary I will approve requests for change online through a single, know I will not have to manage changes to personal data I will not normally have to process changes to personal data. HR Advice and guidance that are clear, For many queries I will be able to support myself. Where I need advice I will know For many queries I will be able to support myself. Where I need advice I will know I will be closely supported by my HR partner who will provide expert advice informed by knowledge of my business area. A key focus of my role will be the provision of expert HR advice to managers. I will have a rich understanding of the business area I support and my advice will be informed by this. I will be part of a community of colleagues from across the University who provide HR advice and will share practice with them. Where I need advice I will know Where I need advice I will know I will support colleagues from across the University who provide HR advice. Formal Case Management and guidance that are clear, All correspondence I receive will be clear, timely and consistent. I will be closely supported by my HR partner who will provide timely expert advice informed by knowledge of my business area. and guidance that are clear, A key focus of my role will be the provision of timely expert case management support to managers. I will have a rich understanding of the business area I support and my advice will be informed by this. I will be part of a community of colleagues from across the University who provide case management support and advice and will share practice with them. Where I need advice I will know I will support colleagues from across the University who provide case management advice and support.

5 As an Employee As a manager As Advisory HR Staff As transactional HR Staff Learning and Development I will be able to manage my own learning and development. This will be supported through a single, Where a request for training requires approval this will be workflowed to my manager I will have visibility of this process know I will be able to effectively support the learning and development of my team. I will be assisted in this through a single, intuitive system. know advice on learning & development. support and will support their engagement with staff learning and development. advice on learning & development. I will support the administration of learning and development Annual Review and Probation I will actively engage with annual review and probation This will be supported through a single, know I will actively engage with annual review and probation This will be supported through a single, know support and will support their engagement with annual review and probation I will have to spend less time on monitoring annual review completion. Activity in this area will be supported by a single, Talent Management I will actively engage with Talent Management This will be supported through a single, know I will actively engage with Talent Management This will be supported through a single, know advice on talent management. support and will support their engagement with talent management know advice on talent management. I will support the administration of talent management know

6 As an Employee As a manager As Advisory HR Staff As transactional HR Staff UKVI Processes I will be fully supported in all of my engagement with UKVI processes before and during employment. I will have a high quality experience and will have a single point of contact. My experience of UKVI processes will be consistent wherever I work in the University. I will be fully supported in all of my engagement with UKVI processes for my staff. I will be able to access policies and guidance that are clear, consistent, usable and easy to My experience of UKVI processes will be consistent wherever I work in the University. support. advice. know I will support the administration of UKVI advice. Payroll I will be paid accurately and on time every time. I will update my own data, administer my absence and overtime /pay claims and view my payslips through a single, know The support I receive for enquiries will be high quality, whether online, on the phone or face-to-face. My team will be paid accurately and on time every time. I will approve overtime /pay claims online. Payroll processes will be faster and I will have greater visibility of their progress. I will have greater direct visibility of my staff cost data. I will be supported by a high quality, responsive and consistent payroll team online and on the phone. Payroll processes will be faster and I will have greater visibility of their progress. I will be supported by a high quality, responsive and consistent payroll team - online, on the phone and face-to-face. I will not need to complete manual calculations for payroll Payroll processes will be faster and I will have greater visibility of their progress. There will be better integration between HR and payroll processes and HR and Payroll teams.