THE EXECUTIVE ASSISTANT PRACTITIONER COURSE

Transcription

1 Personal-Assistant-Tips THE EXECUTIVE ASSISTANT PRACTITIONER COURSE 3-day advanced-level EA training A comprehensive programme of high-level professional Executive Assistant training

2 The Executive Assistant Practitioner Course Increasing EA know-how It is important that Executive Assistants keep up with professional best practice and posture themselves within the organization with a strong personal brand. Well-trained Assistants manage their executive s workflow effectively. They free up their executive s time and find ways to increase the productivity of their strategic partnership. The Executive Assistant Practitioner Course will teach Assistants how to move beyond the standards and mindset of a PA tactician, to that of a proactive and professional EA strategist. Learning Outcomes MODULE 1: PA DUTIES - (1 day) [PA Duties: Mastering The Essentials course] Module 1 develops the Assistant s core technical skills. This includes learning how to create more time in a pressured diary, and how to use an management system to automate repetitive actions. Assistants will also learn how to prioritize the demands of multiple managers, how to write more concisely, how to comprehensively plan important meetings, and how to think outside the box when planning complex travel itineraries. Module 1 focuses on teaching Assistants how to think beyond the obvious. 2 I am glad to have had such an excellent opportunity to attend such a high-level training. I am going back to my office with my 2-page Action Plan and eager to practice what I have learnt." Isabelle, PA to CEO, Mauritius Summary Of This Course This course is a comprehensive 3-day advanced-level training programme that incorporates two highly rated courses - PA Duties: Mastering The Essentials course and The Advanced Executive PA Masterclass. Both courses are consistently rated as excellent by Assistants. The basic structure of this practitioner course is as follows. Module 1: PA Duties (1 day) Module 2: Working With Executives (1 day) Module 3: Communicating Your Brand (1 day) The Aims of This Course The road to success is always under construction, so this course is designed to holistically develop Assistants and show them how to significantly raise their game. It takes a 360-degree view of the Executive Assistant role, updating core skills and broadening essential soft skills that move Assistants from good to great with a notable personal brand. Training Methods & Materials Our expert EA trainer creates an interactive environment of accelerated learning using stories, case studies, group work, and role-play. MODULE 2: WORKING WITH EXECUTIVES - (1 day) (The Advanced Executive PA Masterclass) Module 2 teaches Assistants how to develop a highly effective strategic partnership with their executive, and how to stay ahead of the executive s shifting priorities. Assistants will learn about management styles and the desired working standards of the EA. They will learn how to blend in with the executive team by thinking like an owner, and how to apply emotional intelligence when dealing with the team. Assistants will also learn highly useful event management techniques. Module 2 teaches Assistants how to be significantly more proactive in every aspect of the EA role. MODULE 3: COMMUNICATING YOUR BRAND - (1 day) (The Advanced Executive PA Masterclass) Module 3 develops verbal communication skills, body language and persuasiveness. Assistants will learn how to use an influencing formula for impactful communication with the executive team. They will practice delivering an informative presentation, and learn how to get what they need from others using win-win negotiation. Assistants will learn how to recognize and develop the substance element of their personal brand and communicate their brand in a way that enhances their strategic partnership. Module 4 teaches Assistants the type of skills that will allow them to step-up in challenging situations. 2

3 MODULE 1 MASTERING PA DUTIES MODULE 2 WORKING WITH EXECUTIVES MODULE 3 COMMUNICATING YOUR BRAND Day 1 - Agenda Day 2 - Agenda Day 3 - Agenda INCREASING THE PRODUCTIVITY OF YOUR WORKING PARTNERSHIP Understanding the objectives of the modern PA Productive conversations that build rapport with your manager Managing & organising your manager Impacting your manager s productivity BUILDING A STRATEGIC PARTNERSHIP WITH YOUR EXECUTIVE The EA s role as a strategic business partner Discovering your executive s daily priorities without being told Applying forward thinking in your strategic partnership Self-leadership: an attitude for partnership success COMMUNICATION SKILLS - GETTING WHAT YOU WANT FROM OTHERS Improving your written communication skills and body language Using a formula to influence management Verbally presenting your ideas to management Dealing assertively with managers without causing offence 3 DIARY AND MANAGEMENT, & EFFECTIVE MEETING PLANNING Understanding diary management techniques Effective management and etiquette Planning & delivering effective meetings Minute taking & action logs MANAGING TIME, INFORMATION, & COMPLEX EXECUTIVE TRAVEL Time Management: taking control of your time Strategies for prioritising your workload Improving information flow Going the extra mile when planning executive travel BUSINESS WRITING SKILLS & CAREER DEVELOPMENT Business Writing: writing for your audience Staying on track with professional development Goal setting: visualizing your goals Recognising and dealing with PA stress BLENDING IN WITH THE EXECUTIVE TEAM The skill-set of the world-class Chief Executive Assistant Blending in by improving your leverage in the organization Working with individual work styles Dealing assertively with executives without causing offence Managing multiple executives: prioritising demands on your time MANAGING YOUR EXECUTIVE S TIME & THE TEAM Managing your executive s time: a case study Time-saving management strategies Diary management: techniques for creating more time Applying emotional intelligence when resolving issues with the team UNDERSTANDING PROJECT MANAGEMENT PROCESSES The project management process Using a work breakdown schedule Creating a timeline event plan Effective event management & party planning tips WIN-WIN NEGOTIATION & PROBLEM SOLVING STRATEGIES The rules of win-win negotiation Talking in terms of the other party s interests Practicing win-win negotiation Problem solving techniques INCREASING YOUR MANAGERIAL POTENTIAL You and your personal brand How to impress a new executive How to identify tasks that add value to your role Strategies for maximising your performance review scores MOVING FORWARD IN YOUR CAREER Maintaining continuous professional development Exploring the Virtual Assistant role Understanding internet tools Using LinkedIn to develop your personal brand FREE Follow-up support with 9 months of EA mentoring on a monthly askyour-questions basis 3

4 "Very useful course. Productive sessions on real-life EA issues. Very practical." Val, PA, London 4 About The Course Structure Module 1 is taken from the 1-day PA Duties: Mastering The Essentials course. Modules 2 and 3 are taken from the 2-day The Advanced Executive PA Masterclass. Trainees must complete all modules to be awarded The Executive Assistant Practitioner Course certificate. MODULE 1: PA DUTIES (PA Duties: Mastering The Essentials course) - (1 day) MODULE 2: WORKING WITH EXECUTIVES (Advanced Exec PA Masterclass) - (1 day) MODULE 3: COMMUNICATING YOUR BRAND (Advanced Exec PA Masterclass) - (1 day) Have You Already Completed a Module(s)? If you completed the PA Duties: Mastering The Essentials course (module 1) or The Advanced Executive PA Masterclass (modules 2 & 3) after 2014 and would like to complete the remaining module(s) to obtain The Executive Assistant Practitioner Course certificate, please contact us at contact@personal-assistant-tips.com or call The Course Certificate The Executive Assistant Practitioner Course certificate is a Certificate of Achievement that is awarded upon completion of the required modules. There is no examination or individual assessment. Trainees participate in a number of case study reviews, practical exercises, problem solving discussions, and role-play as part of the course. TESTIMONIALS "For the PAs who think they know it all, think again. Would highly recommend that all Executive PAs attend this masterclass. Julie, EA to President, Alstom Renewable Power, Paris "Many examples, stories, different ways of presenting material were adopted. Relevant, engaging, excellent course. Very good trainer. EA, Dublin, Ireland Interesting and engaging. Nice to see everyday tasks made easier by taking a different approach. Jade, Snr Admin, Moody s Investors Serv. London Course content was excellent. Time for personal comments and feedback. Good tips and take aways which are easy to put in place." Joycelyn, Assistant, KBA NotaSys, Switzerland "For the first time, a course with real practical tips. A different approach from the usual PA trainings. EA, Munich, Germany 4

5 5 Course Dates (modules 1,2 & 3) 7-9 February September February July November 2019 Prices Early bird price: ** 1, (incl.) Standard price: 1, (incl.) Charities price: 1, (incl.) Group price each (2+): 1, (incl.) **Register at least 27 days before the course start date for our early bird price. Included In Price The taught course, workbooks, Certificate of Achievement, 9 months of EA mentoring, refreshments, lunch, and applicable taxes. Prices do not include flights, hotel accommodation or transfers. Terms and conditions apply. How To Pay Payment can be made online via our website or by bank transfer. Contact us to request a registration form. Who Should Attend Executive Assistants, Executive PAs, Personal Assistants, Personal Secretaries, Administrators, Office Managers, Diary Managers, Team Secretaries. Value For Money This course is proven value for money with a precourse assessment of each Trainee s development needs, comprehensive workbooks packed with checklists and resources, 9 months of free monthly ask-your-questions EA mentoring, free monthly PA advice newsletter, all-day refreshments, lunch, 20% discount off future courses for each Trainee, course facilitation by an expert international EA Trainer. Course Venue & Timing This course is held in central London. Please check our website for details of the course venue. Course timing is 9:00am-4:30pm each day. We Can Deliver This Course In-house This course can be taught in-house at your offices to groups of up to 8 Assistants at a very competitive price. We can also deliver this course over 3 non-consecutive days. Visit our website and download an in-house training brochure. We Have Trained The Best You are in good company. We have trained Assistants from the best companies around the world, including PwC, NHS, Marks & Spencer, BP, UNESCO, European Training Foundation, E-On, Symantec, Provident, Roche, The Cabinet Office, Capital One, Alstom Energy, European Patent Office, Ferring Pharmaceuticals, Moody s Investors, BNP Paribas, and Legal & General, to name a few. About Personal-Assistant-Tips Personal-Assistant-Tips was founded in 2009 by Marguerita King, its Managing Director. It evolved out of the popular PA resource website personal-assistant-tips.com to fill a need for insightful and progressive Assistant development, and as such it takes a different approach to the usual EA trainings. Its mission is to show Assistants how to raise their game and add value in their organisation. We provide high-level world-class training to assistants from around the world, and offer intensive career mentoring programmes that help Assistants discover their unique career roadmap. Our EA Consultancy service is designed to help organisations understand how to leverage the know-how of their Assistants and identify best practices for use within the support team. Personal-Assistant-Tips provides valuable advice through its website resource and its free monthly newsletter. It also provides helpful PA advice to LinkedIn, Facebook and Twitter followers. About Our Trainer Our expert EA Trainer is Marguerita King BSc DipPA, founder of Personal-Assistant-Tips, EA Consultant, mentor and speaker. With over 25 years PA experience, Marguerita understands the unique challenges faced by today s PAs. Marguerita has been described as a PA guru and The Wikipedia of the PA profession. She has developed some of the best Assistant courses in the world, and has delivered training in major cities around the world, She has written hundreds of articles for publications, newsletters, and for personal-assistant-tips.com. Personal-Assistant-Tips Services - Open & in-house EA training - EA productivity mentoring - EA consultancy services - EA resource website 5

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