Measuring Performance: It s All About Results. Patrick Ibarra The Mejorando Group

Transcription

1 Measuring Performance: It s All About Results Patrick Ibarra The Mejorando Group

2 Today s Presenter Patrick Ibarra Former City Manager and HR Director Founder of The Mejorando Group (925) patrick@gettingbetterallthetime.com Twitter.com/mejorandogroup 2

3 What is a Successful Government? 3

4 The absence of mistakes does not constitute success. 4 4

5 Are You Able to Answer These Questions? 1. What is the current level of performance for our work teams, departments, and our local government, as a whole? 2. Are our work teams, departments, and local governments performing better this year than last? 3. How will we know what good performance is? 4. What are other localities doing to promote high performance? 5. As leaders within our organizations, what can we do to ensure that every person in our employing local governments can respond to each of the above questions? 6. And, most important, how would we use this information to continuously improve performance? 5

6 What is the Role of Local Government To serve as the Protagonist for a Better Quality of Life 6

7 Success Factors Political Capital Improvements Citizens Services Financial Employees Tasks Completed 7

8 Our Performance Dashboard 8

9 Types of Measures Inputs Outputs Efficiency Measures Outcome Measures 9

10 Translation Strategic Feature Private Sector Public Sector General Strategic Goal competitiveness mission effectiveness General Financial Goals profit; growth; market share cost reduction; efficiency Values innovation; creativity; good will; recognition accountability to public; integrity; fairness Desired Outcome Customer satisfaction Customer satisfaction Stakeholders stockholders; owners; market taxpayers; inspectors; legislators Budget Priorities Defined by: customer demand leadership; legislators; planners Justification for secrecy Key Success Factors protection of intellectual capital; proprietary knowledge growth rate; earnings; market share uniqueness advanced technology national security best management practices sameness; economies of scale standardized technology 10

11 Situation Analysis Results Performance Measurement Goals, Objectives & Tactics Strategic Plan Values Vision Mission Statement 11

12 Performance Measures Demonstrate its accountability and responsiveness Assists in the decision-making process Data for financial reporting and budgetary decision-making 12

13 The How Balanced Score Card 13

14 Ready to Proceed? Identify Program or Service to be measured Set a Deadline For Gathering Data Define the Program Mission Score and Report Results Establish Measurement Criteria Adopt Next Practices Choose Performance Measurement Method Continue Performance Measurement 14

15 The Mejorando Group Who are we? A Solutions Provider What do we do? Partner with organizations and implement solutions to improve organizational performance. How do we do that? We provide expertise in: Succession Planning & Talent Management Organizational Effectiveness Services Strategic Planning Facilitation Services Leadership and Management Skills Training How do you contact us? Patrick Ibarra, or patrick@gettingbetterallthetime.com Web address: Our mission is to help organizations and their members get better all the time 15

16 Employee Development Strategies Job Assignments On-the- Job Coaching Job Enrichment Higher-Level 16 Meeting Training sessions Understudy Job Rotation Acting Assignments Self-Study Shadowing Task Force Assignments Conference Leader or Instructor 16

17 Young People Today Ability to Impact Collaborative Access Training & Development Engagement Strategies Visibility Embrace Change Opportunity 17

18 Outputs Benchmarks Best Practices National Standards Measurements Awards Community Surveys Employee Satisfaction 18