Lessons Learned while Structuring a Leadership Development Framework. LEADS in a Caring Environment

Transcription

1 Lessons Learned while Structuring a Leadership Development Framework LEADS in a Caring Environment

2 Agenda q Designing a Leadership Development Framework q Embedding our Evaluation Strategy q Lessons Learned 2

3 Structuring Leadership Development Diagnosing Organizational Needs Addressing Skill Deficits Embed Behaviours Clarify and Define Assess Tether Development to Performance Gaps Anchor in Organizatio nal Practices Measure and Evaluate Confirm Strategy & Other Key Drivers Determine Future Leadership Capabilities Assess Gaps and Determine Priorities Close Gaps through Targeted Development Prepare the Next Generation Build and Aligned and Engaged Community of Leaders Leverage Organizational Practices to Build Capacity Evaluate Programs and Tools Assess Leadership 3

4 Confirm Strategy We are going to change how we work together as health care teams, across the system, to ensure that no matter where you access care, your experience is at the centre of everything we do Alberta Health Services Business Plan Today, public, governmental and service provider pressure is increasingly pushing for transforma8onal, fundamental and deep change in our healthcare system. (Ball, Merry, and Verlaan- Cole) 4

5 Define Leadership Capabilities 5

6 Determine Priorities Aggregate Focus Groups Results 11 / 12 focus groups identified a need for a robust orientation for new managers All 12 focus groups discussed a need for continued learning opportunities to be provided throughout a manager s career. Key Capabilities Communicates Effectively Demonstrates Character Performance Gaps Communicates Effectively Contribute to the Creation of Healthy Organizations Manage Themselves Demonstrate a Commitment to Customers and Service Foster the Development of Others Build Teams Foster the Development of Others Demonstrates Character 6

7 Design a Leadership Development Framework Assess Plan Learn Integrate xecutive eaders Emerging Leaders Entering Leaders Experienced Leaders Executive Leaders Strengths Assessment Strengths Assessment LEADS Competency Self Assessment LEADS Competency Self Assessment Mul8- rater (360º) Feedback LEADS Competency Self Assessment Mul8- rater (360º) Feedback Coaching from Manager / Supervisor Learning Plan Peer Coaching Learning Plan Learning Plan AHS Leadership Coaching Execu8ve Coaching Execu8ve Development Plan Harvard ManageMentor Emerging Leader s Program Harvard ManageMentor Management & Leadership Essen8als Harvard ManageMentor Competency Development Program Execu8ve Educa8on Program Learning PorFolio Learning PorFolio Community of Excellence Learning PorFolio Community of Excellence Learning Portfolio Executive Leadership Community of Excellence S U C C E S S I O N P L A N N I N G M E N T O R I N G LEADS in A Caring Environment 7

8 Employ an Evaluation Strategy Past (Kirkpatrick +) Present (Aggregate 360 data) Future (Future Search Events) 8

9 Evaluation: Kirkpatrick Model Level 6: Climate Level 5: ROI Level 4: Impact Level 3: Behaviour Level 2: Knowledge Level 1: Reaction Factors in the learner s work environment Cost versus benefits Improved Productivity Observed improvement in leadership skills New knowledge and skills acquired Satisfaction with the experience Leone Modification Kirkpatrick Model 9

10 Evaluation: 360 Assessment A G G R E - G A T E R E P O R T 10

11 Future Search Exercises Reflect; Question; Innovate; Commit 11

12 Lessons Learned Ensure strong executive sponsorship Define Leadership Collaborate across all learning divisions Get the stakeholders in the room when building your plans Identify, acknowledge handle contextual constraints Balance Implementation of the Framework with other integration points Develop Evaluation Loops 12

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