JOB DESCRIPTION. To lead the maintenance, housekeeping and catering services within the hospice environment

Transcription

1 JOB DESCRIPTION Job Title: Head of Facilities Team/Directorate: HR, Volunteers, Facilities Salary range/pay 33,551-42,871 band: Reports to: Director of HR Direct reports: Maintenance Team x3, Facilities Manager Hours: 37.5 Location: Based at Shooting Star House, Hampton with travel across all SSC locations Job holder: Vacant Part 1: Job Profile a) Main purpose of job To lead the maintenance, housekeeping and catering services within the hospice environment To ensure the delivery of a cost effective Facilities service for our hospices, offices and retail To be responsible for the Facilities of all Shooting Star Chase (SSC) buildings enabling preventative maintenance, ad hoc repairs and renewal in close liaison with the Estates Manager and heads of care/department To provide health and safety advice and support to all SSC facilities b) Work relationships The post holder will work closely with and report to the Director of HR and will also work closely with the following: Facilities Manager Maintenance Team Catering Team Housekeeping team Heads of Care Estates Manager Area Retail Manager Organisation Leadership Team Organisation Management Team c) Decision making authority The post holder has an expenditure sign off of 3,000

2 d) Scope of job To lead and develop Maintenance of SSC premises To support the development of the hospice catering and housekeeping service To lead on Health and Safety SSC wide Line management General Facilities management Part 2: Main duties and key responsibilities a) Use headings from the scope (%) To lead and develop the maintenance of SSC premises 50% Leading the development and maintenance of a five year forward planned maintenance regime. Estimating the cost implications of this regime and use this to inform the budget planning process. Maintaining an inventory of all maintenance and electrical equipment (asset register) and required PAT testing dates. Managing the prioritisation of maintenance workload and liaise with the Estates Manager, Area Retail Manager and Heads of Care/Departments regarding costs and availability of maintenance team to work within all facilities areas on planned and ad hoc maintenance. Providing a business case for the use of external contractors for major project work if required. Project manage building works at Shooting Star Chase hospices and other facilities as required. Regularly audit the daily, weekly, monthly, quarterly work schedules and update as necessary. Ensuring that the hydro pools are properly maintained and a physical safety regime is maintained and implemented. Ensuring a safe working environment is maintained at all times by ensuring that all SSC properties are fit for purpose and free from hazards. Efficient and effective running of the Housekeeping and Catering service 20% Through the Facilities Manager: Identify, co-ordinate and monitor the quality of the catering tasks within the hospice and the ongoing development of the Catering service. Co-ordinate and monitor the Housekeeping service in the hospices. Oversee the supervision of the laundry and cleaning facilities to CQC standards, liaising with the maintenance team regarding servicing requirements and repairs. To lead on Health and Safety SSC wide 10% Responsible for Health & Safety and fire safety requirements for all SSC properties. Working collaboratively with Practice Education & Quality, HR and Volunteer Development teams to provide advice and deliver training as appropriate for new staff and volunteer induction in relation to H&S and fire safety training. Page 2 of 6

3 Managing a system for recording and action planning all non clinical accidents and incidents. Ensuring twice yearly fire drills occur at all relevant sites and post drill reports are produced and that fire regulations are adhered to at all sites. Preparing routine and ad hoc audits and reports as requested. Sharing with staff and volunteers as relevant, in a timely way, all information and alerts in regard to H&S, fire safety, PPE, COSHH, waste disposal and safe use of equipment, Collating and recording actions taken. Ensuring all relevant Risk Assessments are prepared giving advice and support to achieve this, creating a central log and reporting any contravention. Participating in routine review and updating of the Facilities Risk Register in liaison with the Estates Manager, Director of HR and Director of Finance. Incident reporting process to the Director of HR/Director of Care as appropriate. Line Management 10% Line managing the Facilities manager and maintenance teams, providing leadership, advice and support. Providing clarity in terms of responsibility and accountability of roles, whilst ensuring that the highest standards of support are provided to teams within the Facilities department. Ensuring adequate cover in all Facilities departments including a 24/7, 365 days of the year and an On Call roster for the maintenance team. To work collaboratively with the Head of Volunteer Development in identifying suitable tasks that the volunteers can undertake and participate in their training and supervision. Creating a positive working environment in which equality and diversity are wellmanaged and staff can do their best. Planning and allocating work, monitoring achievement of deadlines, and supporting staff as appropriate. Managing performance and development, mainly through regular supervision sessions and the Performance development review process. Recruitment and induction of new staff. An active member of the Organisation Management Team (OMT) cascading information to direct reports. General Facilities management 10% Managing the Facilities budget informing the Director of HR of any expenditure in excess of that budgeted and being fully involved in the budget planning process. Producing reports and documentation as required developing and collating Key Performance Indicators in respect to Facilities. Review and develop facilities related policies, to be implemented SSC wide following relevant SSC approval. Develop long term strategic facilities operational plans to implement organisational objectives. Undertake a condition survey of facilities equipment, and complete internal audits and support external audits. Manage the procurement of facilities materials complying with financial instructions and adequate audit trail. Compile and review the Contracts Register. Page 3 of 6

4 Develop a preferred supplier list ensuring it is available to all staff. Lead the procurement process sourcing contracts within the Facilities department taking responsibility for the ordering and stock control of all consumables and materials Participate in the development and review of Facilities related policies and procedures b) Other duties The post holder will need to travel extensively to SSC locations Some meetings/work may be during evenings or weekends by prior notice The post holder will be required to apply for a Disclosure and Barring Service check c) Mandatory Criteria 1. Professional Codes of Conduct The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate 2. Health and Safety The post holder will be responsible for health and safety in the area under their control and ensure that they are familiar with SSC s policy on health and safety at work. 3. Mandatory Training The post holder will attend all mandatory training relevant to their role 4. Our values and behaviours Shooting Star Chase is a leading children s hospice charity for babies, children and young people with life limiting conditions, and their families. We require that all of our staff share our common values and display behaviours that will enable us to achieve our goals. Professionalism we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times. Respect We will treat each other with the utmost respect. Integrity We will be open, honest and transparent in all that we do. Diversity We will respect individuality and ensure inclusion and fairness to all. Excellence We will strive for excellence in all that we do. and behaviours Page 4 of 6

5 Part 3: Person specification: Qualifications, experience and skill levels a) Qualifications Educated to A level/btec/hnd level or equivalent (essential) Institute of Safety & Health (IOSH) or NEBOSH level 3 qualification (essential) Evidence of CPD (essential) in Health & safety, risk assessment, manual handling and moving b) Experience Essential Substantial experience of working in a Facilities Management role Evidence of managing and motivating individuals and teams Experience of working in line with regulatory standards Evidence of Budget management Proven experience of Project management Proven experience of working within a multi site environment Evidence of establishing systems and processes of work Evidence of ability to adapt working patterns to provide the flexibility the service requires Desirable Experience of working with volunteers. Experience of providing Health & safety training Experience of working the charity/healthcare sector c) Knowledge and Skills Proven successful Project Management skills Evidence of sound Negotiation skills Demonstrable team working and leadership skills High level of verbal & written communication skills Intermediate IT skills Evidence of prioritisation and high level organisational skills Training / presentation skills Ability to drive a car d) General attributes Ability to exert light to medium moderate physical effort when moving and lifting equipment or assisting with complex mobile research and fault finding at SSC locations. A self starter with the ability to work independently and take the initiative whilst knowing when to refer decisions to others Is organised and methodical and able to multi-task Works well in a team and on own initiative Is able to build good relationships with others Is flexible and willing to undertake varied responsibilities as part of a team A personal commitment to babies, children and young people with life limiting conditions, and their families. Page 5 of 6

6 Job Holder s signature Print Name: Date: Line Manager s Signature Date: Print Name: Page 6 of 6